The American Hotel Atlanta Downtown, Tapestry Collection by Hilton

The staff was so nice!

Mostly everything .

Funcionária da recepção foi muito rude e sem educação conosco. Ela viu que agente estava com dificuldade pra entender o inglês e mesmo assim ela gritava e ficou brava porque éramos turista

Friendly staff (front desk and valet). The rooms were nice and clean. Beds were super comfy.

Nothing major, just the entering and exiting onto the road is stressful

Location was central

Very noisy, beds and pillows very uncomfortable, balcony furniture old and dirty. Lights in bedroom not conveniently situated.

ROOM AND PEOPLE WERE NICE

YOU PAY OVER 200 WITH PARKING FOR ONE NIGHT. THEN THEY WANNA CHARGE TO USE WIFI 12.95 A PERSON, 8.00 FOR WATER IN THE ROOM AND 24.95 FROR THE BREAKFAST BUFFET

Walking distance from almost everything

The smell of stink weed inside and out

N/A

Bien

Ras

close to everything, can just walk anywhere

staff and cleaniness

De bar en zijn medewerkers

Zwembad niet schoon

posizione fantastica, il bar/ristorante nella lobby molto comodo. carina la piscina. dall'hotel puoi raggiungere a piedi il centro di atlanta e qualsiasi attrazione interessante.

migliorerei l'area piscina . è molto bella ma c'era un vecchio RV in disuso che se fosse utilizzato com bar sarebbe fatntastico. un pò più curata l'area piscina

The location was great for a touristy visit - very close and walkable distance to the olympic park, aquarium, world of coca cola. The rooms were great as well - beds were huge and incredibly comfortable. Also, the pool area was very nice and pleasant. The staff were incredibly friendly and helpful.

The furniture is a bit dated, it could use a refresh. The plumbing was old as well and very noisy. When our neighbors took a shower at 7:00AM it was so loud that it woke us up better than the alarms did. Noise isolation was poor overall, you could hear conversations in the next room, traffic from the road, etc.

The staff was wonderful ,very clean

The breakfast buffet was too expensive

I loved the location it was literally in the middle of everything I had planned to do around town.

I didnt like that the garage parking isn't open for the guest who stay there at the hotel only if you do their valet parking which is 60$ per day. This is NOT included in the price of the hotel stay you WILL get charged a separate fee under the security hold.

Fijne ligging, prima hotel om te verblijven. Ook als je op doorreis bent.

Alleen vallet parking á 60 euro per dag.

Staff was nice

The parking was expensive

The location

The smell of marijuana

Location. Close walk to State Farm Arena and other restaurants. Friendly valet service for car.

Very clean

The safety, the convenience and the friendly staff, including the valet parking guys

I could hear someone’s dog barking thank goodness I wasn’t in the room next to them, but that’s the only complaint that I have

It was within walking distant of restaurants.

Charging for each time you needed your car to travel somewhere. I was charged twice for valet parking. TV had a line through it.

Chosen primarily for its Downtown location and it couldn't have been better placed for attractions & restaurants Good sized room, clean & comfortable. Outdoor pool in the city centre is a plus. Valet parking is expensive but it is the same everywhere

Nothing at all besides the bed being comfy and the woman who checked us in.

Everything, the location was horrible, we needed to pay for parking which is not stated on the website on top of the fact that nowhere does it state that we were going to be charged $100 for incidentals. This place is a huge inconvenience.

Tutto

Il WI-FI

It was an overall great experience, Room, location and bed meet my expectations.

L obscuridad de la habitación

Te cobran por todo hasta por el internet, nunca te avisan que te hacen un cargo de $100 y luego ellos dicen q te van a descantar pero hasta no he recibido una respuesta, decía q el desayuno venía incluido y me pasaron la factura del bufet casi me da algo del colerin el wifi tiene un calor el parqueadero otro valor y nunca me dieron la cuna q pedí xq me dijeron q me dan dos camas y me todo dormir con el pendiente de que mi bb se vaya a caer o sea no descansé y pa rematar los colchones parecían q se hundían terribles

Good downtown location. Staff very pleasant

Not a fan of valet parking. To hard to retrieve an item if needed.

I loved being in the downtown area, the staff especially the valet was very polite and helpful with everything we needed, definitely will rebook this particular site again when we decide to travel back to Atlanta

Everything was perfect for the most part, although the booking said it would be 448.00 for the entire stay…. I ended up paying 587.00, 60 of that was valet which was a given but not sure where the other monetary value comes in while on the site it already shows taxes included.

נגישות

נקיון לא היו מגבות תקלות חוזרות ונשנות

El parking muy caro $60 por una noche me parece muy caro

No microwave in the room

The view from room was ok when I arrived

The room was small nothing like it was viewed online.. I was greeted but I After 1hour of being their my partner help me take my things to room.. After leaving room my partner went downstairs and outside he forgot the room key to come back up and in the midst his phone went dead and wasn’t able to call.. He went purchased a charger and sat in lobby to charge phone so he could call me to come down and get him.. in the middle of charging phone he was harassed by hotel security that he couldn’t charge his phone.. He couldn’t get back up the stairs due to no card to come up elevator he ask the security to escort him back up to the room and the security thought he was lying even though he greeted us earlier when we came in the hotel. He insulted my partner like he was homeless or some cause he had on his work clothes and in his eyes the security felt he was presentable enough.. Once I was contacted and came down the security tried to talk after he seen me to give him a key. He already insulted my partner so I had nothing to say to him.. I didn’t appreciate the disrespect and being felt like a statistic because my partner just got off work. I wasn’t comfortable staying here and decided to leave. I have character about myself and my partner was not valued as a man and that’s enough to make me not feel comfortable. I spoke to the manager after this happened it was very embarrassing and emotional to have people looking and starring at you and we came up here to stay due to a family emergency and it altered all our plans.. I was tired drove almost 2 hours and it triggered my anxiety so this was a very unpleasant drive and visit to have to leave and go back home and a waste of time…

It was clean

Mold in the water and it smelled like mold in the ice room. Bed was hard , room was small for the amount i paid and parking was to expensive

Close to everything downtown. The staff were really exceptional. Extremely welcoming, professional, and very personable.

only thing I liked was breakfast!

staff, rooms, amenities and charges they didnt mention before booking but come to know only when at the hotel, and they charged me for the parking that I never used, eventually refunded but just not a good look!

Location and Bed

Du portier au réceptionniste au valets de chambre à tout le personnel toooopppp

Les prises dans les chambres avec adaptateur

Great location. Very nice rooms and lobby and pool area.

All was good

Valet was perfect for the area , everyone was nice

That breakfast isn’t free lol

I enjoyed the history of the hotel and location.

The pool area was a bit dirty and though they were signs of not smoking, many people disregarded those signs and smoked.

Super Lage

$60 für Parkgarage per Nacht völlig überzogen und an der Rezeption kostet eine kleine Flasche Wasser in der PET Flasche $5, das ist Wahnsinn.

Les chambre est grande

Rien

The property was very clean and the staff were very warm and welcoming.

The parking and entry onto the property.

Nothing went well. If you want to get ripped off then this is the place to be. I paid $ 103.00 for 1 night and for my pet $ 150.00 when I checked in at 9pm - I was too tired to find another hotel. On the website it states PET FRIENDLY. Are you serious???

Don´t ge there unless everything else is booked!

Staff is amazing ! Super helpful !

Great location in Atlanta with lovely amenities

The location is great, close to Centennial Park, the Georgia Aquarium and other attractions. The pool area looked wonderful, even though we weren’t able to use it because it was raining.

We had quite a bit of luggage (traveling with two little ones), and waited over half an hour for our luggage to be brought up to the room after checking in. We eventually just went down to collect it ourselves. Not sure if there was a miscommunication that we were responsible for it ourselves. The room was so cold (65 degrees) and we couldn’t get the temp to go up. Eventually we just turned off the whole AC. Also, the extractor fan in the bathroom didn’t work, so it made the room feel damp and smell a bit musty.

Everything

Didn’t like breakfast set up! Why were they asking about a payment for breakfast when it was complemental breakfast?

Everything the cleaness the quietness

I loved everything

Property was perfectly located, and we had zero issues getting around. I loved the decor and style of the inside and that they tied back to its original design. The pool was the perfect oasis on a hot day, best place to cool off quickly and the complimentary beach towels were a nice touch. Staff were so incredibly kind and helpful, it felt like they were happy to work there.

Our room was very clean for the exception that some of the bins were not emptied. Also the glass shower wall has a design flaw - anytime you use the shower water will come out under the glass wall(where it is not attached to the shower base) and go all over the bathroom floor. Those were two minor issues and overall our stay was brilliant.

Everything was great.

Nothing to dislike.

The staff

The room seemed moist...the carpet and the pillows were damp and smelled like mildew

Location is great, staff is friendly, clean room

Lack of lighting in room, no complimentary water

The location.

My final price has already included free breakfast but they keep charging me and even add 20% “Gratuity” without telling me. This is racism. The bathroom is leaking so bad, every time we have to holding an umbrella to use the bathroom.

We did not stay here. We have already filled out multiple things requested a refund.

Staff was wonderful! I want to especially give a shout out to Maleena- excellent customer service!

Central location, comfortable bed

Could have been more sound proof to outside noise

Location and price

Cleanliness, noisy, loitering allowed in lobby, rooms/sheets not clean. Smell in the room.

So clean and easy to find. Also such friendly staff! Thank you Nicole

Everything was great

A szállás központi elhelyezkedése, közel a múzeumokhoz. Tiszta kényelmes, jó kilátással.

Nem volt ilyen.

My company held a conference at this historical hotel 5/11-14. I cannot tell you how impressed I was with every staff member. I am the meetings and travel manager for my organization and travel extensively for work. Here are my deepest thanks and gratitude by name...of each individual. Please notify and/or reward them all accordingly: BELLMEN: RAY AND RICKWAN!!! FRONT DESK: RICKY (THE BEST!!!), ERIC, ALISHA, RENEE BANQUETS: MR. JOE (I'M GOING TO STEAL HIM!!), SHAWN (NO ONE CAN MATCH HIM!!!), AVA (ALWAYS READY TO TAKE ON ANY TASK IMMEDIATELY!!) SOCIAL 62 RESTAURANT: MARCO (KNOWS HOW TO CREATE THE MOST AMAZING COCKTAILS AND HASS STELLAR CONVERATION TO MATCH!!!, SHA (ADORE HER SERVICE), DERAN (FANTASTIC BREAKFAST SERVICE), LAWRENCE, IRIS ENGINEER: GENESIS (THIS MAN IS ALSO A SUPERB PHOTOGRSAPHER AND USES HIS TALENT THROUGHOPUT THE PROPERTY...VERY GALD TO HAVE MET HIM!!) ALSO, DRE!!! SALES: SYDANA, LAUREN, AND LAMIKA (NOTHING, I MEAN NOTHING WAS POSSIBLE WITHOUT THESE TRULY CLASSY AND TALENTED WOMEN. THANK YOU SO MUCH!!!!) JONATHAN BAZ, EXECUTIVE DIRECTOR FOOD & BEVERAGE, TASK FORCE F&B MANAGEMENT SPECIALIST (THANK YOU FOR COMING IN ESPECIALLY FOR OUR PROGRAM! YOU WERE ALWAYS EVERYWHERE SEEMINGLY AT THE SAME TIME. YOUR CONTRIBUTIONS AND OVERSIGHT WERE HIGHLY VALUED AND APPRECIATED. THANK YOU!!!!) OZKAN CAGDAS, GENERAL MANAGER (OZ, YOU HAVE ASSEMBLED A STAFF THAT CAN COMPETE WITH THE BEST OUT THERE. THANK YOU FOR THE SUPERIOR SERVICE AND TOP-TIER MANAGEMENT). Hope I did not leave out anyone! Looking forward to returning next year! Thank you!!!!!!!!!

Ótima localização, limpa

Não gostei do colchão, muito mole

Excellent boutique Hotel, clean and visually appealing. Staff was very friendly and accommodating especially Nicole at the front desk who made our stay that much more enjoyable. Will definitely stay here if I returned to Atlanta.

The room and bathroom were fabulous, and I loved the historical information provided. The staff were very friendly and helpful, and the location was ideal for sightseeing. Everything was clean and attractive. Compared to other hotels, this was excellent value for money.

I was disappointed that the pool was not available - it was very warm out! The menu in the restaurant is pretty limited, and I thought my caesar salad was ordinary, perhaps overpriced.

Staff was so nice

There is no microwave in the room

Our stay here was great. The rooms are recently renovated and clean, with comfortable beds and a nice lobby. Plus, the front desk folks are super nice. This is an awesome place to stay if you're coming to town for a game or concert downtown, or near the World Congress Center. The only thing I'd say negative is that we were on the 4th floor and, while the bathrooms are beautiful, the water pressure was fairly non-existent. And it took an eternity for the shower to heat up. I almost had to extend my stay just waiting for hot water. Perhaps it's better on higher floors.

Thanks so much for the great service from Wendy, Alexis, Shawn and Iris for making my stay even better!

I rarely write reviews, but what happened during my stay on April 19 around 5:10 AM was unacceptable and raised serious concerns about service, safety, and staff accountability. I attempted to call the front desk to request my valet vehicle because I had a flight to catch—no one answered. When we came downstairs, the front desk was completely unattended, with only a security guard present. We were told to go outside for valet service, but there was no valet attendant in sight. We were told she was likely retrieving a car for the garage and to wait. After going back inside, my friend discovered a front desk employee in the back office. This level of inattention and lack of urgency is unacceptable, especially at that hour when guests may be relying on timely assistance for travel. After waiting 20 minutes the line begin to grow of people waiting for their vehicles and I became concerned for the safety of the valet attendant. I asked the front desk attendant (who had retreated to the back once again-leaving the front desk unattended) if he could “call valet to make sure that she’s okay.” He responded that he didn’t have a way to contact her, as security stood by appearing unconcerned. I then happened to notice someone sitting on the floor in the loft area (legs crossed at the ankles, and appearing to be asleep). I yelled “Excuse me, excuse me” The response was “yes” in a women’s voice and I asked if she was valet…it was her! I’m not sure if the front desk attendant knew she was asleep because he appeared to be asleep himself in the back room but she was definitely visible to security. When asked why we didn’t simply wake her especially after we mentioned we had a flight his response was “I work for a third party, it’s not my job to police the staff.” I told him this could have unnecessarily escalated due to his lack of inaction and his job was to keep both staff and guest safe. So if he didn’t know she was up there asleep no effort was made to ensure her safety; and if he knew she was asleep the delay has creating hostile guest…either explanation was unacceptable! His response was “Do I need to call APD!” This experience was frustrating, stressful, and completely avoidable. Basic service standards like having someone available at the front desk and ensuring valet coverage were not met. For a hotel that presumably prides itself on hospitality, this was a major failure. I called corporate to report the incident on 4/21 (no response, called back 5/4 (transferred to hotel because the hotel told corporate that they would follow up with me-never happened and the manager is off until Wednesday). Sent the manager an email on 5/3-no response. I initially reached out so quickly for a few reasons: 1. The threat of contacting police as retaliation is utterly unacceptable, especially in this climate. 2. I had a sincere desire for leadership to review video footage while available. After 3 weeks the footage is likely unavailable. I hope management takes this seriously and implements better staffing and accountability measures so future guests don’t experience the same lapse in service.

The staff was warm and friendly, and I can’t say enough about the location and room decor! so cozy and vintage. Thanks Ray for being amazing and Cousin Carter for your warmth 🤩!

Stayed at the American for three nights as it was the ideal location to walk to the aquarium, civil rights center, and Coca Cola museum (as well as places to eat). Super convenient location. The staff member Ricky was so pleasant to interact with. He’s kind, personable, professional, and should be the example of the standard all hotels should expect of their employees. Ricky gets a 100 stars. The hotel itself is beautiful but the rooms definitely could do with some serious upgrades especially the bathrooms. We did have a gorgeous view including the sky view at sunset. Housekeeping is great if you have any extra needs or requests.

This hotel was in an absolutely perfect location. I went for a work meeting and was within walking distance of the meeting site. They had live music which was a nice way to wind down my night after a long day of traveling. The staff were all helpful and the room was really nice.

The one thing that I didn’t like was I could hear the cars from my room but it wasn’t enough to keep me up during the night.

Location is good in downtown Atlanta which is very close to business area & attractions. However, since the location is in downtown next to the main street, there's a lot of noise from streets especially sport/modified cars with loud exhaust pipes.

Noise from the street at nights. Also the hotel didn't provide any drinking water (bottled) at all. The one in the room cost $8. Also they don't provide free wifi for guests. You will need to pay around $12 per day if you want to use hotel wifi. The elevetors also very old & slow (old style elevators).

The pool was closed

Eric and Joy were amazing. Customer service is 10 of 10. Rooms were clean, it was very quiet and would come back everytime I come to Atlanta.

Nothing about the place

Everything about the place

Everything! I love staying here. I try to book it whenever I am in Atlanta.

Nothing.

Parking staff amazing front desk and other staff very helpful.

N/A