DoubleTree by Hilton Kitchener

The pool was a little busy with guys playing football and cloudy and wondering about chemical balance. Breakfast was really good not included but good price. Need to offer milk with cookies to at least purchase the cookies were amazing but need milk. Lol. Was worried about thief in the parking lot but it was ok.

Very clean room and the best bed!!

There are no designated pet areas. We had difficulty in finding a very small area for our dog to do her business. We always clean up after our pet. The sliding bathroom door would stick when it was open as well as when it was closed. We really had to pull on the door to slide it open once it was closed. We were afraid that we would break the door. The bathtub also drained very slowly. I was standing in water to midcalf While taking a shower.

Good, reliable. What you expect from a Hilton brand. Layout of the hotel was a bit weird but Starbucks in the hotel was a fantastic plus

Nice and helpful staff Room decent

Great customer service and clean quality room

clean, comfortable, good location, noisy air con, slightly worn bathroom decor.

The hotel was very nice. Staff were great. Beds were super comfortable. Loved the pillows. Great place to stay.

We had a great two nights at the double tree. We enjoyed a carpet free room. The lobby was great and the dtaff was cheerful. The bar was also a bonus. Thank you

Super clean

Very happy with the quick stay!

Absolutely stunning hotel. We were in the renovated section. The rooms were stunning and very comfortable beds. Big beautiful bathroom. And lovely lobby, sitting areas and the Starbucks is a huge bonus!!!!

Super great Amazing stuff specially Lady Ghayatri at the front desk was very professional and helpful Will definitely visit again once I m in Kitchener

Friendly staff, restaurants nearby and loved the cookies.

Beautiful place

We love everything about this hotel. It’s right by the highway but quiet in room. Front desk staff was very friendly and offer the welcome guest cookie and water. Room is clean while amenities are sufficient as well.

Stayed for business. Clean firm bed and friendly services. The buffet breakfast is great with freshly made omelette bar and Starbucks coffee. Easy access off main road with many restaurants nearby. I went to Del’s Italian for stone-oven pizza. It was great. Can go shopping at Fairview Park Mall within few mins drive.

Front desk check-in was excellent, friendly young woman who got me in quickly and efficiently

All Good, nothing negative, great hotel

There was urine in the toilet and hair in shower . The bathroom walls were all peeling which is usually a sign of mold . There were two parties : the room beside me and the other above me. I understand it’s the long weekend but there was ruckus all night into the early morning.

This property was rated a 4-star. Unfortunately, the daily housekeeping, didn’t come until 7:30pm after I called the front desk. The next night same thing, I called at 5:30 and at 8pm someone knocked on our door—“do you want your room cleaned?” So for our stay we had cleaning one of the days. Next, we had to leave one day early on our 5 day trip for a funeral. Both the hotel and Expedia, said it was the other person’s fault for not allowing us to cancel with a refund—we gave them 3 days notice. This went on for three days. We were incredibly disappointed. So, it’s either, book your hotel direct from the hotels website or makes sure you book with clear conditions!!! (I can’t tell you which one is better as both parties blamed it on the other one!!!)

Very nice property

Great staff, beautiful hotel and property. Our phone did not work and that was concerning to me and my only critique.

Was nice

Love the warm delicious cookies at check in, friendly helpful staff. Did not take part in the pricey breakfast buffet,

Great customer service! Everyone was so polite and welcoming. Great and Swift service by all departments!!!

Very helpful staff

Comfy beds. Great reception. Thanks so much.

Great staff, clean, smells fantastic and the cookies are to die for!!!

Bed was great

For Breakfast, there is no option to add on when booking. But in the hotel you need to buy $20 dollar per person for breakfast buffet which is not worth it. This is not present experience.

Nice, updated, glam feel.

This place is lovely and beautiful! Love the pool and indoor option of Starbucks! Staff was so friendly and helpful! Don't think our room was vacuumed well as we found some hair. Also the tv had no options but HDMI connection. But overall would definitely recommend!

Great location. Large room, fast service.

friendly atmosphere

place was clean and comfotable

Comfortable bed. Lovely clean sheets. There’s a Starbucks in the hotel. Central location.

Our stay here was fantastic. The kids loved the pool.

The A/C was not working properly.My fault I should have went down to the desk and said something. I was very hot during the night around 6am it kicked in.

The hotel was absolutely beautiful, the room was updated and clean. The hotel was massive. The issue we had was it states online the deposit is 50 dollars and they tried charging a 100. Both ladies I dealt with in check in and check out were absolutely rude and I personally will never stay here again. Jesna was the check in person she argued how hotels.com is wrong about deposit, then gave me a hard time for doing debit visa I stay in about two three hotels a month never had an issue. She advised me to call from my room and have someone come up and make sure we didnt damage anything before we leave will we will did. Morana (did not get correct spelling) made a HUGE deal in regards to this she would not have someone meet us there. I have three children under the age of 3 she made it extremely difficult one on the spectrum. She ended up making us late for our event it took another 20 Minutes not needed!! I will go over the rest with Mandy when she chooses to return my emails. I have requested a phone call or email by Mandy the Director. I did have some positive interactions with different staff.

Great stay. Every single staff member are very friendly and extremely helpful.

nice clean friendly breakfast should be included

Good overall

Beautiful building inside. Noisy and dirty area

Hotel is quite spacious and room was also quite big. Staff was very helpful throughout the stay. It's also walkable distance to fairway station from where you can get trams.

Great stay, very clean and friendly

Good : Clean. friendly staff. Bad: had to call because they put 2 holds on my credit card instead of 1

Property was clean, rooms spacious, bathroom was updated. The breakfast was good. The restaurant was a prcey but the wings were good. Free parking onsite was wonderful.

Terrible night service and waited nearly 1 hour to check in!

It was quick stop for me and for my family.

Easy access to shopping, dining and hwy. Friendly staff and clean room and property.

Na

quite and clean but bathroom is old style with tub.

Great stay

We had a great stay! :)

8/10

Great location! Close to highways. Very clean and great staff. Hot breakfast with the standards available and a starbucks on site. Good internet. Will stay again!

Anytime I travel to Kitchener this is my favorite hotel to stay at.

I booked this hotel through Expedia and was extremely disappointed with the cleanliness of the room. The bed was made, but the linens had clearly not been changed from the previous guest. There was hair in the bathroom, and the floor hadn’t been properly cleaned. Overall, the room felt unkept and unhygienic. Despite bringing this to the Hotel and Expedia’s attention, they refused to issue a refund. I would not recommend staying here based on my experience.

The staff were super friendly and efficient. The room was fairly clean. Bed was okay (mattress a bit lumpy). Linens were excellent. Breakfast was delicious and again the staff were great.

Front desk was friendly and helpful. Common space was immaculate and the breakfast was great. Accommodating for sports teams. Only wish the lounge area was open later.

👍

The room was clean and fresh. The people were very nice and accommodating. My dog enjoyed it also.

Convenience, friendly

The cups in our room had something white and sticky in them. Otherwise, staff was friendly, cookies were delicious.

Very nice hotel with everything you needed. Rooms were comfy, quiet and dark for sleeping

beautiful hotel and staff were very friendly highly recommend

Rooms are clean, spacious and quiet! The property lay was confusing and in room phones did not work. Staff were friendly, polite and helpful. Definitely would stay at this location again.

Good

Nice room Quiet at night

We were very disappointed in our stay at DoubleTree Kitchener. The room wasn’t clean—stains on the sheets, hair in the shower. Noisiness made for a bad night sleep as well. Random beeping in the hall all night, doors slamming. Loud laughter and talking from other rooms well into the night. Beds were very uncomfortable as well. For the price we paid per night, I’ve been more impressed with places we’ve paid half for.

The paint was peeling in our bathroom on every wall and the bathtub was dingy. Starbucks and breakfast should be open sooner. Starbucks machine was broken in the lobby and the elevator was getting maintenance on a Friday night when it was busy. Pool bathroom could use a clean. Waitstaff in restaurant was nice .

Everything was great - thank you!

Our room had a broken bed, broken towel rack and seemed quite dirty with hair all around the bathroom. It also looked like there were smudges of dirt/ grime on the bedside table etc.

We loved everything about the hotel It was very clean and super comfortable

Privacy

We enjoyed our stay and will definitely return.

I really appreciated how kind and helpful the hotel staff were during my stay. They were able to offer me my room early, which was so appreciated after a very long day of travel. I was also able to print my airline info with them going out of their way to help me out. It made my trip so much more relaxing when it could have added stress. Will stay there again if back in the area!

The young man at the counter for check in was very kind and helpful!

From check in to our check out, our stay was a Fabulous experience, staff very knowledgeable and friendly, if we needed anything all we had to do was ask, I would recommend this Hotel to anyone. Thanks for Wonderful experience !

Didn’t have the room I paid for, staff blamed me because I booked the room on Expedia va through them.

Enjoyed My one night Stay

I want to thank the entire staff at this hotel, especially Kevin, who helped me and my wife a lot with a problem. They were always attentive and kind. They are the best.

Didn't like the buffet fee. Hard to reach front desk and housekeeping

Close to all amenities

We stayed in the new wing, which was wonderful. Room was clean and spacious with a walk in style shower.Just pay attention to signage as it can be a bit confusing finding your wing. Also two hotels are attached together so easy to get turned around and end up at the wrong front desk. Lobby starbucks was convenient. Included breakfast was good. Nice staff. Had a small issue, management went above and beyond to resolve. Would stay again. Try Charcoal steakhouse across the street. We also drove to Metro, Kitvhrner's oldest schnitzel house. Very different but delicious dining experiences.

There wasn't a fridge in the room. There were 2 TVs and only 1 remote that was turning both TVs on at once.

We stayed in the double tree side of the hotel. Lobby was clean , staff was nice parking was free. The food and service at the restaurant was great (shoutout to Marg and Mira) and there is a full Starbucks in the building which was super convenient. The hotel elevators for the double tree side were very slow to go up and down and very quick to open and close. Not a great experience, the rooms were clean and spacious and the beds were comfortable. Would stay here again for sure.

Room was comfortable and clean. Friendly staff. We had breakfast in the restaurant and Janet was wonderful.

Very nice rooms and facilities

Room door was damaged making it hard to open and close. We are a family of 4 but was only provided 2 towels and had it fight to get more. Restaurant and bar was closed most of the weekend.

All was great

Nice room ... Had an issue with the sheets, but that was immediately remedied.

I traveled and got to the hotel around midnight. I had to wait for more than 45 minutes because the system was not allowing the employee to take the safety deposit from my credit card due to a system error. Room was not clean. I had spots on almost everything. I called reception and asked for a spoon, they completely ignored me and never called me back

Dirty room and the service was terr

The Website and the front desk did not notify me that the pool was not open and did not give a refund for the room

The pool was emptied during our visit which was too bad because we pick hotels with pools for an activity with our kids. When we entered the room, there was a mess all over the carpet. It certainly wasn’t vacuumed. The bathroom soap was out of the box and a used towel was thrown on the sink. Other than this, the hotel was very modern and the room was spacious.

Great stay and good sleep!

This was a great location for us to stay before our flight the next day. 10 min drive to the airport. There were wonderful restaurants we could just walk to.

The washing machine area was extremely loud. Only one dryer was working. Front desk had no change. The gym only one Treadmill was working, I was there for over a week not fixed. Peloton bikes were not easy to use and front desk did not know anything.