THE GRAND LOTTE SEOUL - Formerly known as Lotte Hotel Seoul vs Similar Hotels

Mixed feedback: some guests praised spacious/luxurious rooms while several noted dated furniture, tired décor, small rooms for price and AC issues.

Rooms were comfortable but not as spacious for the price.

Spacious rooms but some had unexpected features such as no bathtub.

Rooms were described as comfortable and quiet, though a bit small for some guests.

Many guests commented on very clean rooms and tidy spaces; only minor remarks about age-related wear rather than hygiene issues.

Overall cleanliness was good, but the sauna area felt dated.

The room was clean and well maintained, but there were issues like water leakage.

Some reviews mentioned cleanliness positively, but overall there were mentions of missing items in the bathroom.

Extremely strong—centrally located in Myeongdong, adjacent to Lotte Mall and subway access; repeatedly called the standout feature.

Excellent location near shopping and restaurants.

Location is excellent, close to public transport and attractions.

Consistently highlighted as excellent due to proximity to metro stations and Myeongdong.

Staff repeatedly described as very kind, helpful and welcoming across multiple reviews (reception, helpfulness with rooms, warm hospitality).

Service was exceptional, with staff often anticipating needs.

Staff was generally helpful, though there were some instances of unhelpfulness.

Mixed reviews on service quality, with one negative experience at the front desk but positive feedback about housekeeping.

Several positive mentions of delicious food, though some noted breakfast/room service costs and occasional extra charges.

Food quality was excellent, especially in the lounge.

Breakfast options could improve, especially for specific dietary needs.

Limited mentions of food and beverage services, with a complaint about the bar not being open.

Facilities exist and are generally good, but guests mentioned pool/gym location issues, sauna/spa requiring extra fees and some aging equipment.

Good range of amenities available to guests.

Amenities like gym and breakfast are appreciated, but some necessities felt lacking.

Basic amenities mentioned, with requests for additional items.

Common complaint about being overpriced (rates, expensive drinks, breakfast often extra); value reduced despite excellent location and service.

Good value given the location and service, though room size was a slight drawback.

Prices are a bit high considering some inconveniences experienced.

General value perception was average, reflecting higher prices typical for the location.