Holiday Inn Express Birmingham Oldbury by IHG vs Similar Hotels

Rooms acknowledged as clean, but some noted they were smaller than expected.

Multiple complaints about worn mattresses, uncomfortable beds, some shabby/tired decor, small bathrooms and inconsistent air-conditioning availability.

Rooms were stylish and newly decorated, with some minor critiques about size and specific amenities.

Rooms are generally described as nice and clean, but there are several negatives: broken/ineffective air conditioning, small rooms for 3 people, poor sofa bed, limited window opening—moderate rating reflects mixed reports.

Several mentions of cleanliness issues, including notes on cleanliness not being satisfactory.

Mixed reports: several guests praised clean rooms, but there are repeated mentions of dirty ground-floor corridor carpets, a damp smell in corridors/rooms and occasional cigarette smell from downstairs.

Overall the hotel was reported to be spotless with a stylish design.

Multiple reviews explicitly praise cleanliness and tidy rooms (e.g., 'Zimmer war sauber', 'حمام نظيف', 'Very modern and clean'), though one report mentioned missed cleaning once. Overall consistently positive.

Good location mentioned multiple times, contributing positively to overall enjoyment.

Frequently cited as a positive: near the convention centre and shops, convenient parking and overall good location for visitors.

The hotel is described as a hidden gem, though some noted parking challenges.

Location repeatedly praised (close to city centre, near train station, 'Posizione e pulizia', 'dicht bij het centrum'), often cited as a main positive (easy to explore city).

Staff were noted as brilliant and helpful, significantly enhancing the stay experience.

Generally friendly and professional staff on arrival and at breakfast; some service lapses noted (reception forgetting iron requests, occasional check/room allocation issues).

Guests praised the staff's attentiveness and helpfulness, particularly mentioning Maria's exceptional service.

Staff described as friendly in several reviews ('Personal sehr freundlich', 'Amabilitatea personalului', 'de l’accueil impeccable'), though there are notes about reception language difficulties and slow clearing at breakfast; overall service perceived as good.

Breakfast received mixed reviews; some enjoyed it while others found it crowded and lacking quality.

Breakfast frequently praised (described as good/great), though some items were bland or served only warm rather than hot on occasion.

Guests had mixed feelings about the food quality, particularly the breakfast not meeting expectations.

Breakfast receives mixed but generally positive mentions ('Gute Auswahl beim Frühstück', 'Das Frühstück ... war toll', 'café da manhã muito bom'), with occasional complaints about shortages and slow replenishment.

Facilities were appreciated, but some amenities like breakfast quality received criticism.

Ample parking and decent WiFi reported, but inconsistent AC (some areas not air-conditioned), missing smart TVs in some rooms and issues with iron/ironing board quality.

Overall amenities were satisfactory, but a car park was suggested for improvement.

Multiple complaints about missing minibar/fridge, limited or costly parking, broken/insufficient AC, and occasional elevator outages; amenities are the weakest area.

Value noted positively, with guests feeling they received good service for the price.

Many guests felt the stay was good value for the price and would return given the cost; suitable for short/one-night stays.

General sentiment is positive considering the hotel quality and service, but some food-related complaints were noted.

Many guests explicitly praise the price‑quality ratio ('Preis-Leistungsverhältnis', 'Ottimo rapporto qualità prezzo', 'rapporto prezzo qualità'), so perceived as strong value despite some amenity shortcomings.