Holiday Inn Express & Suites Boston - Cambridge by IHG vs Similar Hotels

Some reviews mentioned issues with room size and the comfort of the sofa bed.

While some rooms were noted to be clean and cozy, others mentioned the need for upgrades.

Rooms often described as spacious and comfortable, but some negatives (rooms too dark, sheets perceived as inferior, A/C/vent noise, roll-away bed issue, mirror/hairdryer positioning).

Spacious rooms but issues with the room temperature.

There were complaints about the cleanliness, specifically that the room had a smell and the carpets were not vacuumed during the week.

There were some comments about the carpet needing cleaning and the bathrooms lacking face cloths.

Generally reported as clean (explicit mention: 'room was clean'); no systemic cleanliness complaints.

Rooms were clean but some complaints about extreme cold in the room.

Location was frequently mentioned as a strong point, being near public transport and other attractions.

The location was highlighted positively, being close to MIT, downtown, and various attractions.

Consistently highlighted as excellent — next to MIT, close to Harvard, convenient subway access and many restaurants; location is a standout.

Great location near MIT and public transit access.

Multiple reviews praised the staff for being helpful and polite.

Staff was noted to be friendly and efficient, and several guests praised the service quality.

Repeated praise for helpful, friendly and attentive staff; multiple reviews note excellent service and assistance.

Staff was extremely friendly and provided excellent service.

Breakfast received mixed reviews, but quality was noted as acceptable.

The dining options received mixed feedback, but several positive comments were made about the onsite café.

Breakfast repeatedly praised as excellent or lovely for families (with some mentions of limited choices or American-style shortcomings).

Generally good breakfast but could use more variety.

While some amenities were adequate, the gym was not in the hotel and there were complaints about the elevator.

The pool was closed without notification, which disappointed some guests.

Strong mentions of thoughtful amenities (breakfast patio, robes, Dyson hair dryer) and pleasant building design; lounge/upper-floor heat noted as occasional drawback.

The gym is well-equipped, but paid WiFi and no ice machines were drawbacks.

The pricing was noted as high for the quality received, particularly regarding cleanliness and amenities.

General sentiment indicates that despite some flaws, the experience was satisfactory for the price.

Multiple comments that the hotel felt pricey (World Cup/seasonal price spikes and general 'a little pricey' sentiment).

Complaints about high fees for resort services and parking.