Hotel Buenavista Bacalar Jungle Experience

Muy malo.. no se parece nada a las fotos

Un hotel que te hace sentir que estás en la selva, muy lindas instalaciones, solo el tema que tienen que considerar son los mosquitos, pero es de esperarse porque están en su habitad

Schöne Unterkunft mit leider nur begrenztem Frühstück.

El hotel es pequeño y rustico. Las almohadas eran de mala calidad y olian muy mal (pareciera que no las lavaban hace mucho tiempo). Anuncian uso de bicicletas pero ninguna servia. Tampoco sabian nada del servicio ofrecido de masaje En la noche no se queda nadie del personal solo un vigilante

Remote and quiet. Food is great

Lugar ideal para desconectar del bullicio y reconectar con la naturaleza y con uno mismo. Los anfitriones muy amables, el desayuno delicioso y el entorno en mitad de la selva increible. Al ser cliente del hotel, tienes gratis el servicio de kayak en el balneario Buenavista, disfrutando de la laguna muy poco concurrida. Si lo que buscas es tranquilidad es ideal. Necesitas auto, está a 15 km de la laguna de Bacalar

Muy bonitas las habitaciones el lugar muy agradable, la comida deliciosa. Una recomendación excelente El trato de las personas en el hotel, lo recomendamos

Ecelent service, amazing quiet atmosphere. The room was very confortable, clean and cozy. So nice to wake up overlooking the jungle! The sitting area is perfect to play somr games and relax in the evening. Great experience over all we will defebetly go back and reccomend it 100%

El servicio del personal, fue espectacular gloria, el che y Hugo siempre atentos y siempre se valora muchísimo la atención personalizada, si queda muy retirado de todo si no llevas auto, y no hay muchas opciones Pat comer cerca, pero definitivamente un lugar encantador

Las chicas de la cocina no soy muy amables, parece que están más a fuerza que de ganas, el lugar no es como se ve en las fotos, cada que cambiaban sábanas ponían unas que no estaba muy bien secas y olían feo, no pensé que estuviera tan lejos de Bacalar.

El hotel está retirado de Bacalar y de difícil acceso cuando no traes auto, las imágenes de publicidad no corresponden a la calidad de lo que ofrecen, el servicio es amable por parte de los empleados, no olviden su repelente (es indispensable estando en este lugar).

Nuestra experiencia en este Hotel fue muy diferente de lo que esperábamos. Para empezar el Hotel no está en Bacalar, se encuentra a 35 km de distancia del pueblo de Bacalar y si no llevan automóvil deben saber que el transporte en colectivos es muy complicado y los taxis cobran por lo menos $350 por cada viaje. Se ubica en la localidad o pueblo de Buenavista (por lo que me parece una publicidad engañosa) que se llame Hotel Buenavista Bacalar (aunque sea parte de la misma laguna). En el pueblo hay apenas alguna tiendita abierta, no hay lugares para comer y en el Hotel el servicio de comida es bastante precario y deficiente, pero con precios de un restaurante gourmet. Cuando finalmente llegamos, teniendo que pagar más de $700 en un taxi desde Chetumal, nos dijeron que no tenían servicio de comida hasta las 6 pm, no tienen ni siquiera una carta y solo sirven tres opciones, de las cuales a veces no tienen ni siquiera los ingredientes. En cuanto a las instalaciones del Hotel, me parecieron adecuadas, el cuarto es muy oscuro pero estaba limpio y la aquitectura es armoniosa con el entorno natural, sin embargo dista mucho de ser el Hotel Eco-Boutique que dicen ser, es bastante elemental y modesto en comparación a lo que cuesta y a la imagen que venden. Las personas que atienden son amables y considero que no son responsables de todas estas deficiencias pero me parece que deberían ser honestos con la ubicación y lo que ofrecen y que sus precio correspondiera con ello.

The place location was misleading is not in Bacalar this is far from it. There was no water and the kitchen ran out of gas for breakfast. No help with the unbearable Moskito’s , really negative experience

La atención fue más que excelente , consideren que no hay mucho comercio al rededor , pero es una gran oportunidad para estar en contacto con la naturaleza.

Es un eco-hotel muy chulo, la gente con expectativas de llegar a un resort u hotel de cadena podría decepcionarse. La gente que busca paz, tranquilidad y aislamiento; simplemente lo va a amar. A 10 u 15 minutos caminando del hotel está el “club de playa”, en realidad es un balneario perteneciente al ejidal de Buenavista, a nosotros nos gustó, está perfecto para nadar dentro de la laguna y allí te prestan el equipo para hacer kayak o standup paddle. El personal del hotel siempre fue atento y amable, en cada pregunta trataban de resolver. El personal nos ayudó con un contacto para comida china y también nos ayudó con el taxi del hotel a Bacalar (por 350 pesos, son como 30 kilómetros de distancia). La alberca del hotel es pequeña pero refrescante, nosotros amamos que la arquitectura del lugar intenta respetar lo más que se puede el ecosistema de sitio. Si no rentas auto en el aeropuerto de Chetumal, puedes tomar el transfer al centro de Bacalar (250 pesos por persona)y de allí otro taxi (400 pesos).

Muy buena opcion si quieres teanquilodad en medio de la naturaleza, excelente servicio por parte de Leticia

Ok

Hidden it was hard to find

Decepcionada! El hotel está lejos de centro de Bacalar! El acceso literal es terracería y solo se puede llegar por auto, no estaba lista la piscina, no tenían agua para beber ni refrescos solo cervezas, no hay servicio a la habitación y por lo tantos tienes que ir a comer y cenar a otros lugares, desayuno lo más rico fue el café y la granola, las sábanas nunca las cambiaron al igual que las toallas, las bicicleta están en mal estado. Lo rescatable fue el silencio, tiene wifi y aire acondicionado que se complementa con ventiladores de piso, agua caliente. No sé si esta experiencia con el hotel fue que era temporada baja y solo éramos máximo dos cuartos ocupados de todo el hotel y no estaban listos!

Siendo un hotel ecológico da la oportunidad de desconectarse de la vida de la ciudad y conectarse con la naturaleza. La atención es buena

Nice place and perfect to enjoy the nature of lake Bacalar

El mejor lugar si lo que se pretende es descansar y desconectarse de la ciudad.

Solo la entrada no es facil acceso

muy tranquila y relajante

I will like to emphasize on the attention and dedication of Letty's she was great and cooked a great breakfast for us her attention was impecable!!!

Hôtellerie dans la jungle accessible par petite route en terre et pierres. Gps impératif pour trouver car il n y a pas de panneaux de indiquant le nom des rues.

Casi en medio de la nada, con un acceso muy complicado (prácticamente para llegar solo en auto) pero que es recompensado por un hotel pequeño pero extremadamente agradable, en medio de la naturaleza, con habitaciones cómodas, alberca "pequeña" para muchos pero dado que es un hotel de 10 habitaciones resulta suficiente, tiene también una zona para comer muy limpia y tranquila. Dado que está alejado, de repente tienen problemas de desabasto, por ejemplo un día no tenían tortillinas para sincronizadas y al día siguiente no tenían tortillas de maíz por lo que no había chilaquiles ni tacos, pero lo que había de comer muy rico. Ideal para personas que les gusta la tranquilidad y los lugares "diferentes", no lo recomiendo para personas acostumbradas a los grandes resorts, nosotros sin pensarlo volveremos ahí. Se sufre un poco con los moscos (obviamente porque está conviviendo con la naturaleza), pero en la hora de la cena los chicos prenden citronela y el ambiente mejora mucho. No tiene aire acondicionado, solo ventilador así que de repente es algo caliente la habitación, para nosotros muy bien pero cuidado si te gusta poner el aire al máximo.

It is into the woods which is charming, but the road to get there is scary. Go there with your 4x4.

El hotel está bien a secas. Lo que no me gusto es que no cuenta con aire acondicionado y para un licra como Chetumal que tiene un clima muy alto es imposible dormir por la noche de tan fuerte el calor. Otra cosa es que está en medio de la nada no hay comercios, negocios de comida y demás

El servicio es inmejorable. Es un hotel en medio de la selva lo cual es muy peculiar. El cuarto muy limpio y el desayuno delicioso. Únicamente sería buena idea mejorar los lavamanos ya que se tapan mucho y puede llegar a ser incómodo.

The pool was not clean overpriced for what it is. Staff was Great!

Mala, no dicen que es ecológico

Lugar bueno para relajarte, si no te importa que no tenga clima en las villas , destacable la atención de Lety, atenta en todo momento!!!

Very beautiful to be with nature, with excellent breakfast and nice scenery. To get to this place is a little bit off the grid, with unpaved roads to get there.

No me contestaron para realizar mi cambio y lo hice en tiempo y me tuve que hospedar en un pésimo hotel

Nada

this hotel is very nice if you want to do a Camping kind of trip, is a very relaxing getaway in the middle of nowhere, with a delicious breakfast, a camp fire at night and great yoga class in the morning. this was something I was looking for in my trip but not sure if it is for everyone.

Esta lejos de bacalar centro, en la carretera no se ve bien la desviación, mejorar señalamiento

Es el lugar perfecto para descansar y desconectarte de todo, es muy tranquilo y el personal es muy amable, es recomendable rentar carro para llegar ya que se encuentra en la población de buenavista, queda cerca de las piramides de Chacchoben por lo que recomiendo visitarlas, así como a 1 hr en coche de Mahahual :) Gran hotel, muy recomendable y la comida muy rica

the hotel is gorgeous, the staff very attentive and I had a great time. Rooms are beautiful and are well built to the point you won't even miss aircon it's super breezy with nets for mosquitos and spacious. Internet was working better than many places I did stay in Bacalar, fast and working in the room.

Nice quiet place

I’m really glad we made a trip down to Bacalar lagoon and Buenavista during our 2 week trip to Mexico. It was great to be somewhere less touristy and developed than Tulum up the coast. The hotel is pretty remote, we had to get the bus to Bacalar and then a taxi. A car would have been better. Buenavista itself is a sleepy, authentic village. Don’t expect loads of eating options, you’re very limited but there are a couple of very local places (in houses) where you can eat. The food at the hotel is pretty bland but fine. The lagoon is beautiful and there’s easy access to it from the hotel. Rooftop yoga in the morning overlooking the jungle was a really nice added benefit. The rooms are rustic, and the bathrooms basic, and the area has a lot of mosquitoes. Overall a great place to spend a couple of days doing nothing, relaxing, reading, swimming.

Excelente hotel, un poco complicado para entrar pero el hotel excelente

We booked 4 nights in this hotel with a room like all, with the view of the pool (as pictured .. false of course). So we arrive and we are given a room very far from the pool but in addition to that, above the kitchen and parking. So we had noise until midnight in the evening and the next morning at 6:50 in the morning, people leaving to do activities and having a little breakfast. This is quite normal except that the rooms being open on the outside with some place only mosquito nets we heard everything and therefore it was impossible to sleep. After 1 awful night we woke up and most electricity in the room for several hours. We decided to leave the hotel and after several requests from the hotel, we are still told that the right room has been allocated to us and that they will not make any refund. To flee absolutely unless already insomiac .....

EXCEPTIONAL

After reading some negative reviews I still took the chance on this property and was so glad I did. It was exactly what the Doctor ordered: Quiet, serene, eco-friendly and the swim in lagoon was awesome followed by a nice dinner and a relaxing night. The staff including the Manager were Great. Caveat: This property is in Buena Vista which is in the state of Bacalar; but is not in Bacalar. It is almost 20 miles away from actual Bacalar, Bacalar.

This hotel is not in Bacalar town, is 20 min away, in the middle of no where, there is no restaurants, or anything around, the food in the hotel restaurant is expensive and is very very bad, the property is nice but so many mosquitos you cant be out side! The taxy from Bacalar to this hotel cost 300 pesos every time! So is inconvenient place, plus no air conditioner, the mosquitos at night will eat you! The staff is the only good thing! And the lagoon is 7 min walking, but the Lagoon in Bacalar is prettier.

This is a hidden gem with a relaxing environment. Excellent customer service and outstanding breakfast (international cook). We were delighted to participate in a free yoga class and have access to the club house where we kayaked the lagoon. All for free or part of the amenities. It is worth every penny.

DO NOT BOOK THIS PLACE. YOU WILL BE SORRY IF YOU DO! This property is a total rip off. Do not stay here you will be disappointed. NO WATER ON PROPERTY, NO AIR CONDITIONING, NO TELEVISION, IN MIDDLE OF NO WHERE, STAY AWAY, CON ARTISTS.....I went there for 10 minutes and after getting lost because the directions were off the grid. It is not even in Bacalar. The management and owner are complete false advertisers. It is not on the water, Property has no luxuries, it is 30 minutes from Bacalar and is very hard to find. They stole my money as I was there for 10 minutes and they refused to give me my money back. STAY AWAY FROM THIS PLACE! IT IS A RIP OFF AND THEY ARE RUTHLESS ABOUT IT!

From the minute you walk in you feel like you have left your old life behind and the feeling of peace and tranquility takes over every cell in your being. It’s truly magnificent. Every detail was carefully thought out and it’s a wonderful piece of heaven. Connecting to nature is so important and this is the place to do it. The food is amazing , the rooms are very comfortable and beautiful and Miguel and his team are so accommodating and thoughtful. My mother and aunt loved every second of it. We can’t wait to go back.

This property is a lie . It’s not in bacalar it is in Buenavista . It’s a away from all the fine restaurants and fun activity from bacalar. Transportation is a huge issue and we’re charged to go back in forth $ 15 each trip . I don’t recommend no one to come here if it’s your first time here . It’s a waist and time consuming

Quiet little hotel near the lagoon witch does not have access to the actual lagoon. Keep in mind that none of the staff speak a word english, because of that you never knew what you will get for breakfast, what they want to say and so on..

If you are waiting to spend a few days without Wifi, without TV, without cell phone signal, many mosquitoes, a bathroom that runs out of hot water, the water runs out, the toilet is damaged, the sink flushes water. But the staff is doing their best to serve you the best, even though they are receiving 50% of their salary for Covid-19. We were from Dec 27, 2020 to Jan 3, 2021, we did not know about the clubhouse until a day before and it was locked.

Booked 4 nights but only Stayed 2 nights, hotel did not do any cleaning of the room during my stay. Breakfast was included, but only available when the cook showed up somewhere around 9 to 9.30 am. Yes, the hotel is somewhat in nature, so bugs expected, be prepared to take lots of bug spray cause long sleeved shirts won’t do the job alone. Stay far away from this service less place.

The road to get there is bad. We had no idea about it and with a car with a low ground clearance, we had a bad time. Then, carrying the luggage from the parking lot to the room is not that easy. The area where the hotel is located is nice in general, I mean, the landscape is amazing. However, there are several things missing, i.e. we had to take into the room a chair and a table from the balcony so I could use my laptop. There's no access to mobile phone or mobile data and the WiFi service offered is horrendous. Also, we did not have our room cleaned during our time there. Finally, and, the worst that happened is that the manager, or who we think was the manager encouraged the guests to meet in the commong areas not respecting the current rules of maintaining social distancing. The food and the service from the restaurant was awesome.

I like rustic hotels and often stay at small properties these days. This was not a good choice. I am not fancy or vindictive. I booked this hotel from the Belize border and arrived 40 minutes later. Despite my dissatisfaction, they would not refund my reservation. I understand that this WAS technically my fault due to booking a non refundable reservation, (40 minutes before) however, policy does not equal fairness or good customer service. Here are the reasons I wished to cancel immediately and then walked away from my money. For the $100 I spent here for nothing but WASTED TIME AND MOSQUITO BITES I feel fine telling you why. Good luck finding this hotel. Most of the streets into the Buena Vista area were blocked from the highway with branches and rocks...not sure if this is covid related but it was strange. The road to get to this hotel is EXTREMELY rough. If you have a sports car, you will destroy it. This place is located in the jungle and I was greeted by hordes of mosquitoes when I exited my vehicle. I was bitten 10-15 times within the 10 minutes I was here. I am from the Ottawa, Canada area originally and am no stranger to mosquitos. They would be intolerable here. You will not want to be outside. They had no food beyond breakfast and the town was very small. I would not feel confident of finding anything to eat as darkness was descending. The staff were nice and polite but the “Marketing Manager” was happy to take my money despite my obvious dissatisfaction. I did not even look at my room. I left and stayed at a mosquito free property in Chetumal. Stay in Bacalar if you come to this area. Stay away from here unless you want a sweet case of Zika in a town with nothing to eat and probable vehicular destruction. To cap things off, they somehow disabled my ability to leave a rating on hotels.com...so they can have it on every other platform. Any hotel that’s afraid of ratings is not worth patronizing. The front desk clerk was sweet and nice. The staff I saw were the same. But the cowardly manager who made them do her dirty work should be properly trained and this place needs to figure out food for late arrivals and mosquito control. The technology exists...do a google search. If someone shows up and does not want to stay here, give them their money back. If that is the case, you have failed as a resort....and as such, you need to revisit your business plan.

Such a nice little hotel, with a beautiful garden, spacious and clean cabanas and a nice lake house you can visit by a bike-ride through the jungle. Andrea is the best host you can wish for and you should definitely ask her to make you a 'all natural' margarita!

We have amazing “gateway” their my wife. The staff is very kind and was waiting for us even we checkin at midnight! The Manager of the place “very sweet girl” was taking care of us personally and in collaboration with The Owner of the place even organize a romantic diner next to the fire pit for us!!!! *Extra fee apply* Can ask for better. Important to know if you are light sleeper, sometimes guests can be talking together by the fire pit or the eating place late or early in morning so this can be problematic but for us was not a problem. I may recommend to ask room upstairs to avoid a little bit this inconvenient exemple unit 2 or 4.

We have amazing “gateway” their my wife. The staff is very kind and was waiting for us even we checkin at midnight! The Manager of the place “very sweet girl” was taking care of us personally and in collaboration with The Owner of the place even organize a romantic diner next to the fire pit for us!!!! *Extra fee apply* Can ask for better. Important to know if you are light sleeper, sometimes guests can be talking together by the fire pit or the eating place late or early in morning so this can be problematic but for us was not a problem. I may recommend to ask room upstairs to avoid a little bit this inconvenient exemple unit 2 or 4.