Hotel Tugos

The property is gorgeous. The staff is incredibly friendly. It was the nicest place I’ve stayed in the Philippines.

Very minor, the toilet seat was broken.

The staff are very nice and professional. The room is very spacious. The breakfast was good 😊

There’s a very strong musty smell when you walk in the room as well as the bathroom which makes me feel nauseous.

I like everything, the place were 5 minutes only from city center and the room were comfortable and clean and the most thing important is the staff were too polite and service were 10 out of 10

Only tv were a bit old and channels were not clear

The room is clean❤️

Nothing

very clean, accomodating staff

none

Highly recommended...

clean, large rooms, good view.

Because parking is limited, you need to double park. It becomes inconvenient when the reception calls you to move your car. One time, I was in the middle of something, then boom!, the reception called.

The hotel itself, the cleanlinessI liked the hotel itself, the cleanliness, the breakfast they served, the staff, and the location.,and the staff.

Our room wasn't ready when we arrived. Also, the parking lot is a bit small, so if the car parked in front of you needs to leave, they have to call you to move your car. Fortunately, the car in front of us didn't leave, so it wasn't an issue for us.

Clean & staff are friendly and helpful, walking distance to the main park

Nothing

breakfast is basic its ok ,whether is excellent ,friendly people

Very convenient location just 15 mins walk to Burnham Park and Night Market. We booked breakfast included and all servings are good. Wifi is fast no lagging for Youtube. This place is conveniently right in front of the highway.

The rooms are not soundproof so if you are a light sleeper, you will hear the vehicles outside.

Hôtel neuf, chambre spacieuse, hyper propre et confortable !! Un bon standing ! Possibilité de stationner la voiture devant l’hôtel, gratuitement. Wifi connexion très bonne .

Petit déjeuner largement en dessous de ce type d’hôtel. Mauvaise Insonorisation des chambres avec le couloir… toute la nuit on entend le bruit de l’ascenseur… !

Friendly and polite staff. Not too far from town proper

الموقع نظافة المكان اتساع الغرف الهدوء الإنترنت ممتاز الموظفين جداً متعاونين

الفطور لايوجد تنوع محدود جداً التلفزيون لايعمل به قناة you tube لايوجد قنوات عربيه احياناً مفتاح الغرفه لايعمل لايوجد مسبح لايوجد جيم

Location, clean, friendly staff, bed sheets, pillows

Rooms are spacious and clean. Staff and breakfast buffet were excellent.

Safety vault not attached to the wall and no instructions on how to use it.

The hotel is very clean.

We hope that there were more pinoy almusal when we had the buffet breakfast.

Availability during peak season. Enough space inside the room.

Late serving of breakfast. Staff are just starting to prepare at 7AM. Location has no near restaurants/ convenience store to buy food.

Spacious room. All staff is great.

Limited parking.

The room smells nice and very clean. The staff are friendly and accommodating.

Vriendelijkheid en serviceverlening van het personeel. Dat was uitmuntend.

Ze zijn erg gefocused op het vooruitbetalen van de hotelovernachtingen. Dat kwam bij mij niet goed over. Op de 1e dag van aankomst heb ik netjes de kosten van 5 dagen voldaan. Door wat problemen met de betaling bij de receptie zijn de totale kosten van de overnachtingen 2x van mijn rekening afgeschreven. Dat kan gebeuren maar moet wel snel worden gecorrigeerd en gecommuniceerd. Nu moet ik alle zeilen bijzetten om mijn geld van de dubbele payment terug te krijgen.

The room was quite spacious. The lobby is presentable.

It was difficult to catch a taxi to the city center and to get to other places. It’s not recommended to walk to the center since sidewalks are hard to find.

Clean n beautiful

N/A

A good quality of service..

None

My wife and I enjoyed four nights at his hotel. The staff were awesome and so was the service. The room was great and the bed very comfortable. The free breakfast was great as well but lacked in variety. I would recommend this hotel for a few nights stay. I would probably stay here again if I ever return to Baguio.

Heavy vehicle traffic but then again, Baguio had heavy traffic everywhere during our stay there.

The room is clean and big

It is a little bit far from city centre

The parking on premises, the size of the room, the pleasant and professional staff, and the location.

The very strong room fragrance upon arrival that instantly irritated my eyes and triggered my sinus issues. I had to open the window to breathe in the fresh outside air for at least 20 minutes before the fragrance dissipated to a tolerable degree. The included buffet breakfast was very convenient and the staff also accommodated my additional breakfast guests for 500 pesos per head. The buffet could use a hot cereal station, perhaps hot pandesal and fresh local veggies like sayote fruit or tops, ampalaya, and spinach for the hibachi station and ditch the pansit since no one eats pansit for breakfast.

Space of the room and cleanliness.

Nothing

Booking with them was swift and easy, it was hassle free, beds a comfy and smells clean! Decent room size and it has air-conditioning which is very important for me specially here in baguio where most of the accommodation doesnt have air-conditioning. Also breakfast was decent as well

Place is along the highways its just hard to flag down a taxi most of my issues here is transportation

Hotel Tugos is a lovely place to stay....The room was comfortable and clean and sleep quality was excellent....Breakfast was very good and the location was also convenient-a short taxi ride to the centre of Baguio....The staff were friendly and in this regard I want to thank Camille,Marife,Salyanna and Billy...A lovely hotel and worth returning to.

I liked everything

Great stay and accomodations

The facilities are well maintained and it feels like an upscale hotel. Room is spacious, clean, and comfortable. While in terms of the location, quiet accessible to the city center. The surrounding area is not congested to most tourists.

I think they only need to improve on the food quality of their breakfast selections.

THANK YOU

NONE

The room itself, the smell of it, the staff are friendly

The place smells great and is clean, well-maintained, and fully equipped with complete facilities. The staff are very polite and always smiling. The location is excellent and includes free parking. The Wi-Fi is also high-speed. The breakfast is yummy!

We liked everything we see in the place. We did not have any negative experiences.

Good facilities and pleasant staff

Quite a few small things. Breakfast was in the lobby area but when I went for breakfast there were no staff. I had to ask at the desk. My room was clean but not well stocked.

The place, staff and the room was very clean and the room space excellent.

The break fast should be improved.

Amenities are up to date like the elevator and switches at the room

It was clean and in a good location.

They put us in the six floor below the restaurant with a conference which disturbed our sleep from 0530 during the first night with delegates shouting loudly and furniture being moved above management failed to contact me till I made a second approach after 1700 and didn’t resolve the issue by changing rooms. The second night whilst better still had noise at 0520 and 0700. The beds are not suitable for two adults and the car parking is limited as on the first morning I had to move the car twice. Twice the hotel staff laughed in my face when I approached them about the issue.

Rooms are very spacious and clean.

None

The room bug and good and the staff very nice

The tv not work and the hot water not enough to take shower and bath room need maintenance

the breakfast is good and the location is nice and not too close to the busy area

grab taxi is expenslve

The space, cleanliness, and the friendliness of the staff, the guard staff on duty is very helpful with our luggage and willing to hail taxi for us. All in all, it's a great place to stay.

This hotel is almost a copy of Taal Vista hotel in Tagaytay. Interior is similar and even the lobby, small version of TaalVistaHotel. I love it so much! Surely I will be back and stay here.

Nothing!

It’s fine

Toiletries and towels are limited

It’s nice , modern , very very well maintained. I love that !

Noting to add - it was a perfect Hotel - expect the overall location of the hotel is not that great - to much traffic to get there.

Location. Beds. Pillows. Staff. Breakfast food is not perfect but still amazing.

Location is perfect.close to everything

No maintainance guy on duty.and our bathroom door got broken.they say the guy is off.they told us to move room if we want but i refused because i just unpack everything.they say they need to call the guy from his home to fix the bathroom door and we need to wait for more than an hour for the bathroom door to get fix.we need to go down to the lobby just to use the bathroom.when the maintanance guy finally arrived.he cannot fix the door.so the solution is for us to move room..which is really annoying

Cleanliness,ambiance,staff is accommodating and the food at breakfast was very good

It’s just the napkins use at breakfast are so small that you have to use several of them to wipe your mouth and hands

My second time to stay in this hotel. It remains a very nice place to stay when visiting Baguio. Well maintained and it has great amenities both in the room/s and common areas.

Nothing.

Rooms and breakfast are very nice and comfortable. Yes would stay again.

No view from the room. The girl on night duty kept opening the emergency exit door. And at 3am or 4am each morning I could hear the alarm going off it was open for a time.

-Spacious and comfortable room -Friendly and professional staff -Fantastic breakfast and weekend breakfast buffet! -Excellent room service food, quality and quantity

-Overpowering pine cleaner smell, upon entering room. Fortunately, smell faded after a couple of hours. -Hotel a bit off the beaten path, presented a minor problem upon check out. On a Monday morning couldn't get a Grab or flag down a taxi outside the hotel, had to walk a 1/2 mile to a major intersection to get a taxi to the bus terminal. Plan accordingly.

Very Cozy, Friendly Staff, I like it very much!

nothing at all.

Front desk people are very friendly

Run out of hot water while showering

Clean and orderly. Staff are very helpful and prompt.

None

It would be good for the hotel to have some vegetarian options for Indian / Vegan customers. However, the staff was very courteous and welcoming.

The lobby and common areas were clean and elegant. The hotel included free breakfast. The staff was very pleasant and responsive.

The beds were not comfortable nor was the room as clean and immaculate as the pictures suggested. The food was not great, good thing it was free.

Everything

Expensive laundry and no prices for mini bar drinks

The excellent and swift services provided by the housekeeping, maintenance and reception teams.

Only the parking area. It's not a single space for a single car. If you went back late, you'll be at the back of one car who has parked ahead of you. Then, expect an early call from the lobby receptionist (majority are leaving early morning to enjoy and roam around Baguio) because you have to move out your car in order for the car in front of you to get out.

Great breakfast and on good day when many rooms are booked and occupied free breakfast turns into a free buffet great foods. Great air conditioner. Great receptionists. Great shower. Location is not far away from town. It's just the day traffick that gets you. Great Wifi

No refund. No netflix and youtube on the TV

The room size is exceptional for the price and screams value. The included breakfast buffet is an added bonus. The view that was given in the junior sweet was quite enjoyable at night time. The staff was extremely helpful and attentive to our needs.

The process of booking the room through bookng.com could have been better and more streamlined with an option to pay the whole amount in advance rather than having to pay through a bank account transaction off site then paying on site which made it a bit of a hassle. The hotel should probably try to include a full payment option to avoid any hassle in the booking process if done online.

Clean, modern, great staff, very spacious, awesome breakfast!

Parking space is a little tight and as a result it takes longer to come in and out.

Clean and has excellent service

Lovely place

Would have been nice if the coffee shop was accessible early in the morning

closeness to the city

staff missed the room service time