17th Street Causeway Bridge
17th Street Causeway Bridge, Southeast 17th Street, Fort Lauderdale, FL 33316, United States of America- Attraction
Compare nearby stays with similar location, guest experience, amenities, and class.
Luxurious Accommodations
Experience elegance and comfort in our spacious guestrooms with luxurious linens and stunning views of the Intracoastal Waterway.
First-Class Amenities
Indulge in the hotel's top-notch amenities, including a waterfront restaurant, a refreshing pool, and a modern fitness center for your relaxation and enjoyment.
Prime Location
Located near the Broward County Convention Center and Las Olas Boulevard, our hotel offers easy access to the best of Fort Lauderdale's attractions and entertainment options.
Book your stay at the Hilton Fort Lauderdale Marina for a perfect blend of luxury and convenience.
Check-in from
04:00 PM
Check-out by
11:00 AM
Parking
PAID
Children
Allowed
Pets
Not allowed
Sleeps
Up to 4 guests
4 adults
Beds
2 Double bed
Room details
28 m2
In-room amenities
Sleeps
Up to 4 guests
4 adults
Beds
2 Double bed
Room details
30 m2
In-room amenities
Sleeps
Up to 4 guests
4 adults
Beds
2 Double bed
Room details
30 m2
Marina View
In-room amenities
Sleeps
Up to 4 guests
4 adults
Beds
2 Double bed
Room details
28 m2
In-room amenities
Sleeps
Up to 4 guests
4 adults
Beds
2 Double bed
Room details
28 m2
In-room amenities
Sleeps
Up to 4 guests
4 adults
Beds
2 Double bed
Room details
30 m2
In-room amenities
Sleeps
Up to 4 guests
Beds
2 Double bed
In-room amenities
Sleeps
Up to 4 guests
Beds
2 Double bed
In-room amenities
Sleeps
Up to 4 guests
4 adults
Beds
2 Double bed
Room details
33 m2
Water View
In-room amenities
Sleeps
Up to 4 guests
4 adults
Beds
2 Double bed
Room details
30 m2
Marina View
In-room amenities
Sleeps
Up to 2 guests
2 adults · 2 children
Beds
King bed
Room details
28 m2
In-room amenities
Sleeps
Up to 2 guests
2 adults · 2 children
Beds
King bed
Room details
30 m2
In-room amenities
Sleeps
Up to 2 guests
2 adults · 2 children
Beds
King bed
Room details
30 m2
Marina View
In-room amenities
Sleeps
Up to 2 guests
2 adults · 2 children
Beds
King bed
Room details
28 m2
In-room amenities
Sleeps
Up to 4 guests
Beds
King bed
Room details
Marina View
In-room amenities
Sleeps
Up to 4 guests
4 adults
Beds
King bed
Room details
37 m2
Marina View
In-room amenities
Sleeps
Up to 4 guests
Beds
King bed
In-room amenities
Sleeps
Up to 2 guests
2 adults · 2 children
Beds
King bed
Room details
28 m2
In-room amenities
Sleeps
Up to 4 guests
4 adults
Beds
King bed
Room details
58 m2
Pool View
In-room amenities
Sleeps
Up to 2 guests
2 adults · 2 children
Beds
King bed
Room details
28 m2
In-room amenities
Sleeps
Up to 4 guests
4 adults
Beds
King bed (181-210 cm wide), Sofa bed (Variable Size)
Room details
67 m2
Marina View
In-room amenities
Sleeps
Up to 2 guests
2 adults · 2 children
Beds
King bed
Room details
28 m2
In-room amenities
Sleeps
Up to 2 guests
2 adults · 2 children
Beds
King bed
Room details
33 m2
In-room amenities
Sleeps
Up to 2 guests
2 adults · 2 children
Beds
King bed
Room details
28 m2
Water View
In-room amenities
Sleeps
Up to 4 guests
4 adults
Beds
King bed
Room details
93 m2
In-room amenities
Sleeps
Up to 2 guests
2 adults · 2 children
Beds
King bed
Room details
30 m2
In-room amenities
Sleeps
Up to 2 guests
2 adults · 2 children
Beds
King bed
Room details
30 m2
Marina View
In-room amenities
Sleeps
Up to 4 guests
4 adults
Beds
2 Queen bed
Room details
30 m2
In-room amenities
Sleeps
Up to 4 guests
Beds
2 Queen bed
Room details
Water View
In-room amenities
Sleeps
Up to 8 guests
Beds
King bed, 2 Double bed
In-room amenities
Get answers about amenities, policies, and more — e.g. “Are pets allowed?” or “Is parking available?”
Provider-sourced guest reviews.
Breakfest excellent staff friendly very clean hotel great location.
I had paid for a room with a view over the harbor but or flight was delayed and we where delayed geting to the hotel we advised the hotel through email of or situation and said we would be at least 24 hours delayed as we where travelling from Ireland on arrival i was placed in a down stairs back room with a very poor view and did not recive a refund for what i had paid for. Thats why i was disappointed with the hotel
Nice hotel and room.
The could not find our booking from booking.com and the lady was not very nice or helpful. We had been flying all day and it was 11pm at night. Luckily a gentleman was able to find it. The only difference was my name was switched according to him.
Bed was comfortable and great proximity to the port. Staff were friendly.
Sadly neighbours were heard till 4am. Shower leaked across the bathroom floor and hardly any milk for coffee.
I only liked the service from the staff.
It does not have any entratainment.
A Marina anexa é um grande diferencial para mim que trabalho com náutica , o pôr do sol mais lindo que já vi foi da varanda do meu quarto.
Tudo irretocável
location
check in too late. Booked a room for 3 adults 2 children, staff kept telling me it was one of the best so worth the wait. Room was smaller then expected but had 2 large tvs which you couldn't get to work independently, annoying. Bathroom had 2 large towels , only 2 for a party of 5. Pull out bed was miserable. Only one pool on the property therefore it was too small. The only thing it had going for it was distance to the port. I would not stay here again.
EVERYTHING
125 deposit is high and takes long to be returned
Location and staff
Even though it was recently redone, you can tell they did a lot of just paint over instead of actually fixing the issue
The staff and how you were treated from the moment you walked into the hotel. It’s a beautiful hotel, a beautiful location and I enjoyed my entire day.
The cleanliness and the room was perfect
Cleanliness & reception staff
Sent email to ask some questions re shuttle to cruise ship. Did not get reply for 4 days & the reply did not answer my questiion. Rang hotel to ask same question. AI robot did not understand question. Could not get AI robot to then connect me to a real person. This is so frustrating in this world today. PLEASE EMPLOY REAL PEOPLE AI is NOT the ANSWER
Everything. Absolutely beautiful.
Nothing
Scenery ,restaurant, and close to Port Everglades
The marine aspect
I didn't eat breakfast at the hotel!!
The food in the restaurant at the hotel wasn't to our liking at all!!
Prices for cold packed sandwiches were outrageus. Food kiosk was located convenient to registration desk .
Ice machine s that actually worked, 2 chairs in the room so not guest can sit, better lighting in bathroom especially around the mirror. A welcome booklet that explained procedures to guests. We discovered that door dash was cheaper and better food and uber was cheaper, more timely than hotel shuttle.
Food at olive and sea better than expected. Breakfast was excellent.
Customer service was very poor. Chaotic, rooms not ready no communication. No explanation of any facilities. Couldn't access things without a room kry but rooms weren't ready. Did complain to manager and room found eventually. We rarely complain but this was exceeding poor service. Will never stay again.
The view from my room Was nice
I was in the room Playing music and chatting with my friends. All of a sudden 2 female security guards came and knocked on and aggressively threatened to throw us off the music if we didn’t turn the music completely off. It was an extremely rude encounter from people who worked at this hotel. I am extremely dissatisfied with this stay at this hotel.
Clean and a great location and onsite restaurant
Not that easy to find
Staff, room and location
Room, specifically the bathroom, could have been cleaner upon our arrival
The facility was very clean, it overlooked the water bay, and was good food.
N/A
Close to the cruise port.
No outdoor restaurant for quick food options.
As usual, and one of the main reasons we keep coming back, the staff, from the front desk staff to the bell Captain, excellent. Let me start with the front desk. Upon our arrival, we were helped by Mike. Aww, what a pleasant, helpful gentleman. He was very warm and efficient. Later that evening, we met Darius, and Darius just took up where Mike left off. The professionalism he displayed was top-notched!!! And finally, Milton, the bell Captain. This our third year in a row visiting your hotel, and each year, we look forward to seeing Milton. Milton is an excellent staff. He, like all of them, is very pleasant, helpful and just a pleasure to be around. I can't say enough about the staff! The location, the second reason the Hilton Marina is our go-to hotel, is exactly what we need. There are several stores (Ross Dept. Store, TJ Maxx, Publix and a Total Wines & More) within walking distance. And did I mention a 24-hour Walgreens one block away. To sum it up, our stay was excellent!
The restroom was not up to our standards regarding cleanliness. However, housekeeping came and quickly rectified the problem!
Location
Bad staff
Location was great. Right next to the port and easy to get to our cruise,.
Our room had little to no AC. Management didn't respond to it until after we checked out. Also for two people going to breakfast it was $88.
The location, the overall quality and price and the staff were very accommodating.
N/A
Front desk, muy fácil y todo estaba limpio.
No hicieron adecuado, solo medio colocaron las sábanas. Y el servicio del café muy malo, la persona fue muy ofensiva.
Michael st the front desk very kind, personable and helpful to us getting to our room
Honestly everything was just excellent
Customer service was excellent, helpful and welcoming
Very nice location
All good
It was clean. Very modern facility
I couldn’t find fault with anything.
The room was nice and clean. The hotel is in a great location for cruise travel.
I booked and paid upfront for a room with 2 queen size beds, but when I got the hotel, I was informed they had no rooms available with 2 queen size beds and was forced to take a room with 2 double size beds. I was offered no compensation or anything for the trouble this caused me and my family.
Beautiful and spacious room. I appreciated the full ironing board and iron. Staff were very friendly.
I did get lost a few times trying to navigate back to my room. The numbering was very confusing.
The room and checkin experience were great. They were able to check us in early. Friendly front desk staff! The hotel is located right next to the cruise port. Shuttle avaliable.
Great stay the night before our cruise! Michael at the front desk was fantastic! He was able to give us a port view so we saw our cruise the moment we woke up! The kids were so excited!
Anae and Michael and Mavea were so nice to me and my Family Michael gave my mom a card for her 50th Birthday they put us in a room with a great room with good view of the Marina the Customer Service was excellent thank you all so much
Michael went above and beyond, he is truly a great team player, very respectful and an asset to your company his experience and dedication to detailed in explaining everything showing his professional and experience in the hospitality industry. Kudos to you Michael!
Cleanliness
Room was really small.
Special thanks to Alonzo for helping our group find a place to work and have a meeting! He setup a table and chairs outside conference area for us. It was greatly appreciated.
Michael and and Anae made me and my Daughter’s experience great 😊 and oh for my 50 Michael was so thoughtful and the Customer Service was excellent I recommend this location Thank you all so much we loved our room And our view
Clean tidy and mostly friendly
The prices, parking should be free for customers, Breakfast was outrageous $44 way Ott.
After a long day of travel and a bit frustrated I checked into the Hilton Marina only to encounter Michael and Anae. They were very engaging - patient and Michael even found a way to make me laugh. It’s tough to find great customer service in today’s environment but it seems that you all have figure it out. Great service and I will be back - thank you Michael and Anae for making a rough day so much better.
Dwaldyne and Omar were very helpful and helped me get moving quickly so that I could get back to ym day. They went the extra electronic mile to help me figure out a few things and saved me from myself on my booking. Great service you two. You crushed.
Nice hotel made better by Michael at the front desk. He was kind and helpful. He even called a restaurant and made reservations for us for dinner. We really appreciate all he did to make our stay great!
Repeat stay for 4 days during late July, early August. Very nice, but busy convention center type property. Also a Disney Cruise Line property for their guests which can add a lot of folks into the lobby/restaurant/pool areas. Spotlessly clean room and EVERYTHING worked! Nice rainhead shower and comfy pillows. Restaurant has an excellent breakfast buffet, but it can be a little pricey. Strongest recommendation goes to the entire staff throughout the property - but with a special thanks to Michael at the front desk. He helped me solve a couple of issues during my stay that showed his genuine concern for my comfort. Kudos to him, I'll return to this property again because of staff like him. (be aware that there is a significant overnight parking fee)
12/10 Experince. Michael at the front desk gave us incredible recommendations for food & local activities! Thank you Michael for making our stay so wonderful!
Check in was so easy and amazing service received at front desk from Michael. He was very welcoming and goes over and beyond! The room has a gorgeous view!
There was a mess up with my third party reservation. Michael, at the Front Desk, was so professional and calm and accommodating and turned around what could have been a bad day for me into a great day! He is awesome and my stay was amazing. Thank you!
The staff was super helpful! I adore Mr.Omar, his fabulous outfits, and absolute attention to detail! Tee was amazing too. She helped me quick and speedy. Now the room + views were epic! I love Fort Lauderdale. The Hilton is such a cozy/safe hotel. I’d book early just because obviously it’s more expensive when you book last minute. Booking hooked me up with a deal! The hotel has a bool, bar, and restaurant. I won’t lie, I overly enjoyed.
The marina was beautiful.
They lied about the place being refurbished. They just slapped lipstick on a pig. They painted over water damaged doors like we wouldn't see that it was damaged, the tack strip to the carpet was fully exposed, the sliding glass door to the balcony was almost impossible for me to open with a broken elbow, mold all over the balcony. I'm finding that the name Hilton is worth a thing, I've been to nicer holiday inns, and thats sad. It's not just this hilton this is becoming a problem with hilton across the board. Might as well stay at an economy hotel it would be the same as what you get here but it will cost less.
When we arrived, our rooms wouldnt be ready until 4 and i needed to tske a bresthing treatment. They got me into a riom immediately. Everyone was very accommodating. Our room cleaners were just amazing. They kept our room immaculate and were very kind and friendly. They made the stay even more pleasant. I stayed in room 2323 and our room was always set. Thank you for a great experience
Hilton Fort Lauderdale Marina was a wonderful stay! The waterfront location is beautiful, the pool is perfect for relaxing, and dinner at Olive & Sea was a highlight. Traveling with my Yorkie, Emily, was easy, and we really appreciated the warm welcome and thoughtful hospitality from the team. If you’re looking for a pet-friendly hotel in Fort Lauderdale with a great marina atmosphere, I’d definitely recommend staying here. 🐾
COCO from Louisiana was great!
Coco Dawn was a great personal ambassador.
I was traveling for work and the location was great for me. It is also super close to the airport and is just a short uber ride. However the lobby is super nice and the pool area is nice, but the rooms? not so much. It looks like they tried to update the rooms recently to be more modern, but have done so very cheaply. Upon arrival, the door to my room was very difficult to open and then I was not able to get it to shut at all, almost like one of the hinges was jammed. I then called the front desk and they said they would have maitnance come and look at it. I waited an hour and a half and still no one had come to my room. I called again and they apologized and said they would call them again. another 45 minuets passed by and i heard a knock on my door. Thought it was maitanance... it was not. it was actually security telling me my door was open (duh). So I told them that I knew that and I have called the front desk twice and no one has come to look at it yet. He then called someone and they came to the room 30 minutes later, they were able to get it to shut, but stated they were going to get a drill to actually fix it and would be back. waited another 2 hours and they never came back. and it never got fully fixed for the 5 days I was there. I had to use my full body weight to slam the door open and closed every time I left and came back. Staff was decently nice , but when I first arrived, I did not know my room was in the other building so I got lost trying to find my room. Overall would not recommend staying here.
My husband and I frequently visit this location and it is very special to us.For this reason, we decided to spend our wedding anniversary here. Words cannot explain how overwhelmed we were with the treatment that we received. We were showered with wine and sweet treats to celebrate. One of the staff persons even came up to our room to personally greet us and congratulate us on our anniversary. This hotel is in the perfect location. From the room we were able to see the Marina as well as the ocean. It is quiet. It is clean. It is a beautiful property. I want to personally thank the Hilton team again for making us feel so welcomed and loved! I highly recommend this location for any event. Whether it be personal or business, you will not be disappointed.
El lugar muy bonito ,pero muy caro
Fuimos a desayunar y nos cobraron $195 dólares demasiado caro
Staff quickly fixed an issue with our room being next to the noisy elevator.
Rooms are small. Bathroom door design did not allow for privacy. No complimentary coffee in lobby.
Localização, water táxi bem perto, boa cama! Valet eficiente
Serviço de arrumação de quartos muito tarde! Manutenção das janelas da varanda podia ser melhor
This review is about the Valet, Jesus, he was so kind and accommodating! he even took a photo for us and we love it so much we will frame it! Jesus was so happy to help me and my elderly family member- we are so grateful!
Ubicación
Restaurant
⭐⭐⭐⭐⭐ We had a fantastic stay at Hilton Fort Lauderdale Marina. The hotel is in a beautiful location overlooking the marina, with a relaxing atmosphere and easy access to Las Olas Boulevard, Fort Lauderdale Beach, and many local attractions. Our room was clean, comfortable, and well-maintained, and the entire staff was friendly and welcoming throughout our visit. One of the highlights of our stay was dining at Olive & Sea. The food was excellent, featuring fresh Mediterranean-inspired dishes, and the waterfront setting made the experience even more memorable. If you’re staying at the hotel, I definitely recommend having at least one meal there. Overall, we had a wonderful experience and would happily stay here again on our next trip to Fort Lauderdale.
Excellent stay! The hotel was clean, comfortable, and had great amenities. The pool was relaxing, and Omar provided exceptional service, going above and beyond to make our stay memorable. Highly recommend!
Darius is amazing!! Upon check in he provided me with a free upgrade. My family and I have not been on a vacation in years and this truly was a great room to watch the fireworks. His kindness and professionalism were above and beyond.
Upon check-in we arrived early to the hotel and was welcomed by, Anae at the front desk She was excellent from start to finish. She ensured that she gave us the best view and accommodations for our 4-day stay. Anae was extremely helpful and knowledgeable about the property, what it had to offer, and ensuring that our view was to our liking, all within the busy check-in and check-out time with other customers. Anae's patience with answering all of my questions upon arrival and sharing all of the activities that were occurring on the property was very helfpul. Her hospitality was exceptional. Thank you for making our stay memorable, Anae.
The hotel was wonderful. Very very clean and walking distance to the convention center. We were in town for a large Karate event so being able to access the facility was important and it was such a short walk. The room was great ...... and the view of the ships was pretty amazing. My ONLY complaint was there was no microwave in the room. We had no way to reheat any mels we had leftovers from and ended up having to throw food away. Other then that the stay was wonderful. Great pool too!!
Michael helped us out tremendously and was very thorough with all the details about the hotel, activities, and amenities. He was also very personable.
Wonderful hotel with easy access to airport and surrounding activities. The hotel staff was very friendly and helpful, especially Michael and Talia at the front desk. We were a large group, arriving at different times, many of them are non-English speakers. They were able to handle the check-in with ease.
Michael at the front desk is a breath of fresh air! He literally made my day! Excellent service.
Omar, the director, and Jaden, the consummate front desk representative, took amazing care of my family. We were told an incorrect detail on our reservation, and Omar took leadership and upgraded us while accommodating my young family. He was caring and treated me like family. Jaden was personable, motivated, and took personal interest in welcoming me. He is the future of Hilton. He deserves a raise and promotion. They made Hilton a cut above the rest, and I’ve been to many of its competitors. Thank you Omar and Jaden!
全体的に良かった
タクシーの手配に時間がかかった。
Thanks Coco from new Orleans for you help at the Hilton marina
There was a mix up with the reservation and Michael took amazing care of us. He was so kind and went above and beyond making things right. Thanks Michael! You are an awesome employee!!!
It was next to the marina
Pay for parking where I am paying to stay especially the price
El trato del personal fue de excelencia, las opciones q brindan están acorde al precio de la reserva, y las vistas desde la habitación espectaculares.
The food and beverage experience was excellent. The dishes were fresh, flavorful, and beautifully presented, capturing authentic Mediterranean flavors. The drinks were equally enjoyable, well-prepared, and complemented the meal perfectly. The service was attentive, making for a warm and memorable dining experience. Kerv was an amazing waiter that made sure out dining experience was second to none
Very convenient to the cruise terminal with parking & shuttle service to the cruise! It was our anniversary & they gave us a sweet card along with a bottle of wine.
Nothing
Da vista
Da localização e o absurdo do valor do estacionamento
I wasn't able to check-in until nearly 5pm, and the check-in staff was rude about it. During my wait in the lobby for my room to be ready, I posted a negative review regarding the late check-in. That prompted hotel staff to reach out to me, offering some Hilton points. They're not worth much, but I thought at least it's something. However, it's been more than a week since I checked out and no points were credited to my account. I've now called the hotel twice to ask about this and they haven't done it. This is a worse than average Hilton jammed full of tourists waiting for cruise ships and convention goers who didn't stay at the Omni, which is nicer and doesn't require walking under a major overpass to get to the convention center.
Coco from New Orleans is the best ambassador I’ve spoken to in the last 10 years!
Great experience. Erika and Valeria were extremely accommodating. Coco my hotel ambassador was a joy to speak to. Overall great experience and wonderful staff.
I am delighted with the service and efficiency of Hilton Marina Fort Lauderdale! Thank you Maeva for the service and for helping me with the reservation. Michele Nascimento
Location and staff
Lots of raccoons not as clean
Great location This is the third time I’m here for Business and we love renting The ballroom The staff is incredible, and the rooms are great as well, so I really recommend this place
Micheal and Joshua were so amazing went above and beyond for me and my sister Micheal was beyond informative and exceeded my expectations. This has been the best day I’ve had in several years.
Our experience at this hotel was outstanding. We especially appreciated the amazing service from Kristian at the front desk. She was kind, helpful and very informative.
The Hilton Fort Lauderdale Marina has a very convenient location, IF you are attending a convention at the convention center directly across the street. Being able to walk there is definitely a major advantage. I had a room with a great view and plenty of space, which made the stay more comfortable. However, the hotel itself feels extremely old and in need of renovation. Cleanliness standards also need significant improvement. Service was inconsistent and overall below what I would expect from a Hilton property. The most disappointing part was definitely the concession kiosk/store inside the hotel. Prices were outrageously inflated on almost every item, seemingly taking advantage of the fact that there are limited nearby alternatives. Honestly, it felt excessive and not appropriate for a hotel of this standard. Overall, the location is excellent and the room size/view were positives, but the property urgently needs upgrades and better service management. The pricing practices at the kiosk are especially disappointing and frankly shameful for the Hilton brand.
People are out the pool until about 1:30 in the morning and I tried to call security in the front desk approximately 25 times and no one ever picked up. So it was almost 2 o’clock before I got up and I had to leave the next morning at 5 AM. All the hotel did was say they were sorry and that they had a rough night but that wasn’t an excuse.
Good location, nice hotel nice room
Too expensive
Good hotel. Well kept. Very clean. Very polite staff everywhere (checkin, room service, snack bar/store...everywhere). Everyone was great. I would definitely stay there again and would highly recommend. My only complaint is $50 to park seems ridiculous.
My stay at this hotel is booked for August 2026 so I have yet to stay there. However, I would like to give many thanks to Brianna Harrell who works in the in-house reservation dept. I had multiple problems with my initial reservation and Brianna went over and above to correct my reservation and see to it that I received the room that I had requested. I also highly recommend Kim at the front desk. She was very professional and kind and helped to facilitate the corrections as well. I highly recommend both of these ladies who are an asset to Hilton-Ft. Lauderdale Marina.
Our stay was amazing prior to our cruise, and we will definitely be staying here again. The ladies at the front desk were fantastic and provided great restaurant recommendations for our first night. They also went above and beyond the next morning by helping me print my luggage tags after I realized I had forgotten to print everything for the cruise because I was so excited about our vacation. Overall, the staff was friendly, helpful, and made our stay even more enjoyable. I highly recommend this property and look forward to staying here again in the future! ⭐⭐⭐⭐⭐
Great property but I must say Kristian was incredible, she kept a smile on her face the entire check in process. She even remembered my name when I stopped by the desk 2 days later. I was incredibly shocked when she greeted me by my name. Absolutely love her
The staff was very friendly and helpful.
The hotel beds were not comfortable at all and the rooms had a moldy Oder in them. We had multiple problems with the sink, shower, and overall Ac unit
The ambience
The pool was not open late. The coffee bar sucked. They didn’t get my order right, coffee was gross, and the prices weren’t even listed on the board for customers
Best Hotel Experience Ever! Everyone was friendly and professional. Room was clean and spacious.
Our 20yo daughter and I stayed here one night (May 8th) before our DCL cruise just so we could use DCL transportation to Port Everglades. I was very surprised at check-in b/c we booked well ahead and arrived at the desk slightly early, the clerk ran my card, typed some more and started to hand me card keys saying the type of room we had paid for w/a balcony wasn't availble so they'd be putting us in a room w/o one - as if that should be perfectly fine. I nicely said it was not and asked what our options were; he condescendingly said he could charge us more because we were checking in early. I said no, I did not agree to that, we'll just wait instead, thanks. He rolled his eyes and huffed like a child, then typed some more and said, "Fine" as if he were having a tantrum and proclaimed we'd "have to" stay in another building. (We don't "have to" do anything ... but I avoided going there - we let it go.) The room was clean, and the bed and linens were very comfy, and we had a beautiful view, but there were stains on the upholstered "couch" (worse than than they appear in the photo - as if someone had an accident...?), so we did not touch it. The bathroom was otherwise nice enough, but had peeling paint that needed touching up. The hotel had been very chilly, but in the middle of the night we both woke up feeling like we were suffocating - it was VERY warm and humid in our room. (I have pulmonary sarcoidosis and literally struggle to breathe if it's too hot/humid). I tried to turn on the HVAC but it felt like only the fan was on. We stripped down, I dug out my cruise fan, and we tried to go back to sleep, but we wound up being exhausted. When we gave up and got up, it was even warmer in our room. I called the front desk and was told they could send someone "later that day" to help teach me how to use the thermostat (as if I was the problem). i said that wasn't going to help us as we were getting ready to check out and didn't want to be drenched in sweat to board our cruise. I was told that was the best they could no, and no one else had reported any problem. About a half-hour later as we were leaving, a maintenance guy knocked and said he needed to look at the air duct in our room. He was rushing around and told us the HVAC had stopped working in the middle of the night and everyone was calling complaining, etc. I was not happy. We let it go. We were overcharged for our snacks in the lobby, but let it go. The lobby was packed for DCL transportation and an HGVC woman pressured us into buying a $99 deal. All-in-all, the service/vibe, etc. was not up to the Hilton brand - especially for what we paid! The ONLY reason I'd stay here again is for DCL trans.
Clean
Spacious
It was close to the cruise port, which was convenient.
It was run down and our AC had issues cooling. We called for assistance and it was fixed eventually, but it was miserable for a while. We also ordered room service, which was good but very expensive.
Great breakfast experience, our breakfast host Julien was great. He informed us of the breakfast options and welcomed us with a smile.
Staff here is great. Had a problem with our room. Michael at the front desk went above and beyond to make it right. The manager Kevin also reached out to us to make sure everything was good. Service and hospitality was A+. Would definitely recommend
Feedback themes are sourced from guest reviews provided by our data provider.
What guests love
Areas to consider
Cleanliness
6.71/10Multiple mentions of musty odors and cleanliness issues, including visible mold.
Service
8.68/10Some positive experiences with staff, but service was slow regarding room issues.
Location
8.72/10Convenient location noted by several reviewers as a pro.
Room Quality
7.17/10Room issues such as clogged toilets and musty smells were highlighted.
Amenities
7.7/10Basic amenities available, but some issues noted with dining options.
Value for Money
6.66/10Concerns about high costs, especially for breakfast and add-on fees.
Food and Beverage
7.21/10Limited gluten-free options and pricey breakfast mentioned as negatives.
Overall Experience
7.98/10Mixed feelings about the stay; location was a highlight despite numerous issues.