Crewe Hall Hotel & Spa

Passing through on business very nice place will stay again

Food was great, staff professional and attentive. Room was perfect and we enjoyed both the pool and the gym, not something we normally use!

Nice place to visit. Staff look a little tired. There is a lack of posotive aura in the building as a result the service standards struggle.. Generally it was a nice stay and I would recommend this to anyone..

No room service after 10pm No bar food No staff to bring dental pack to room It’s expensive for mediocrity The grandeur is not matched by the level of service The restaurant food was delicious

helpful staff, nice spa facilities.

Felt like royalty, staying in this impressive stately manor. Beautiful

We were upgraded to the older part of the hotel and the room was very clean and tea, coffee and pretzels (a win), the bathroom was clean and had the normal amenities. The bed was so comfy and so we had a good nights sleep and the shower was powerful

Lovely room, clean, froendly staff, brilliant soa and gym facilities. Will stay here everytime im on crewe

Lovely wedding anniversary stay purchased for my son and his wife. They loved the hotel and said staff were very helpful and a high standard of accommodation.

Beautiful architecture and grounds. Majestic ambience. Recommend Crewe Hall & Spa Hotel.

Amazing stay! I stay here at least one a month, the staff are amazing and the hotel itself is stunning!!! This is a fantastic and stunning hotel!!

The hotel was spotless and very comfortable, with welcoming staff and a relaxing atmosphere. The spa facilities were excellent and made the stay even more enjoyable. I would definitely recommend it for anyone looking for a restful getaway.

Very nice bathroom / shower . Comfortable room.

Enjoy the weekend great place to stay would recommend

Our room was upgraded and it was fantastic from start to finish. The only downside was the toilets- they struggled to flush.

Loved the whole experience! The grounds are epic.

They weren't kidding when they said you need to book the brasserie. They were kidding saying you could eat at the bar (per website) or at the White Lion (staff suggestion). Only to 4pm and 7pm respectively. Two huge double comfortable beds.

What a gem, lovely building, well equipped gym and pool with all the amenities, decent food at the restaurant, very charming! Highly recommend.

We thoroughly enjoyed our stay at Crewe Hall Hotel and would happily return again if we have reason to stay near Crewe in the future. The building and grounds are impressive and there's plenty of parking. The buffet breakfast was very good and thanks largely to a wedding reception taking place at the same time as our stay, we were upgraded at no additional cost to a lovely room in the main building.

Nice hotel and good facilities in a nice setting.

No complaints food very good swimming pool great

Crewe Hall is absolutely stunning — the grounds and historic architecture are breathtaking, and the whole place has such a romantic, luxurious vibe. The staff were polite and helpful, and the atmosphere felt really special, perfect for a weekend getaway. The only downside was that we were allocated a disabled-access room, which felt a little unusual given that we hadn’t requested one. While it was spacious and clean, some of the features (like the bathroom setup) didn’t feel quite as comfortable or luxurious as we would have expected for a standard room. It didn’t ruin our stay by any means, but it was a bit of a surprise. Had to pay extra for a different room type, but I am glad we did because the upgraded room was in the main building and beautiful. Overall, it’s a gorgeous venue with so much character — just maybe worth double-checking the room type

Amazing views

Lovely venue old venue, went for a birthday party, would recommend to friends visiting from abroad. Only negative was the shower was stuck on boiling and locked at a height for someone vertically challenged, I near enough had to sit down to use it.

We had a really lovely stay in this beautiful historic hotel.

The property was an attraction in itself. So beautiful. The staff was very friendly

Great place.... overnight single week day stop over due to train cancellation.... Good service....rooms good all be it random numbering and quite a walk from the hotel reception.... Tried the Restaurant.... very reasonable... seemed quiet on a week night although told or was busy... Recommend the pool.. never tried the spa.... will be back if ever stuck in Crewe again... Room was serviced by a lovely girl..... Kate T.... Everything was as it should be...

Lovely hotel, but all staff need some training on customer service - i constantly felt i was a hassle to them Evening meal was good, but breakfast buffet was very poor with luke warm sausages and cold bacon. Had a meeting in the hotel and returned to Brasserie for Lunch to faced with another buffet and was faced with cold chips and luke warm sausages (saved by hot gravy)

Beautiful property. Checkin/checkout experience spoiled the whole stay. Such a shame. Better staff training to directly acknowledge and admit mistakes will improve the customer experience.

During our 3 weeks visit to the UK we visited of 25 historic homes and gardens. This was our only opportunity to actually stay in one. It was one of the highlights of our trip. Not only did we stay at a historic site but one that had modern facilities and amenities also. Couldn’t have been better. The staff was great too.

Breakfast was excellent, very comfortable bed, pool facilities were nice, quiet and clean, the shower in the room fluctuated in temperature and there were limited vegan options at the resturant (would love to see simple tomato pasta on the menu) but otherwise an excellent stay

The buildings, the exteriors are great and maintained very well. However when it comes to the rooms and value for money its highly overpriced. The staff is great and very helpful. Breakfast is very basic but expected a lot more when you pay so much for a stay. The hot food section was strictly ok and I have had much better breakfast in hotels much cheaper than these. Room is good and spacious but there is no AC. They provide a fan which is of no use as there its not powerful at all and the nearest plug point is far off the bed. Keeping the windows open doesn't help either. Poor mattresses, we could literally feel the springs on the surface of the mattress. No plug points near the bed sides either, which is quite common in rooms these days. The only good thing was the dinner at the Brasserie which was great but we had to pay for it separately, so I won't consider it a positive in the review. Overall the stay wasn't convenient at all. Paying almost 150£ per night with all the above things makes it waste of money.

A beautiful venue with great amenities, taken advantage of the gym and spa area as well as the bar. Great night sleep and perfect for proximity to a wedding i attended. Did have an issue with the key cards needing to be reset , but this was minor and didnt create any issue. Breakfast buffet was really top notch too.

Fantastic old building, well maintained, clean.

Lovely historic hotel with a beautiful heavily carved wood interior. Found it by accident and am so glad we did. Will definitely stay there again.

Amazing stay, great dinner and breakfast is well varied. Will absolutely stay again

The hotel was lovely. Great facilities. Large rooms. Friendly and helpfiul staff. The only downside was that the bar was overpriced. Hotels can charge more than pubs but this was double the price which I thought was too much.

Good evening My name is Rob Stanford and I stayed at your hotel the 24th of May until Monday 26th of May. You have a lovely premises, but you’re really let down by your maintenance team. My partner and I went for drinks in the bar and the amount of lightbulbs out showed a real lack of care. There was loads of lightbulbs also out in the pool area. Breakfast in the brasserie is not a great success. Eggs needs to be cooked more to order as they was hard as bullets but the real concern is the lack of control from management. No one was directing staff what to do,where to clean and what to tidy up. I know we came down for breakfast quite late on the Monday but to have an 81-year-old man doing all the cleaning and tidying up while all the rest of the staff stood around pretending to do nothing. It’s not on. People are having to queue to get clean mugs, tables littered with debris and managers wandering doing nothing but pretending to be working hard. I have been in hotel management for the last 30 years and it was a pretty disappointing scene. All I can say is if I was in charge, they would’ve been directing the staff and getting their hands dirty rather than standing round at reception desks. Rob Stanford

Overnight stay for me and my friend to celebrate her 60th birthday. Had a lovely relaxing time , meal was lovely and staff were amazing . Had a lovely stay thank you

Fabulous place

Fantastic historic buildings with modern well equipped rooms

Had a great stay at Crewe Hall to celebrate our wedding anniversary. Sage were lovely, even upgrading us to a better room with four poster as a recognition of our anniversary. Food was great, champagne bar was lovely and the sun even shone so we could enjoy outdoor seating whilst waiting for our room to be ready. Lovely stay, would definitely stay again

Really nice hotel with great facilities.

Hotel was fantastic and the bedrooms and spa were both excellent. The only negative was the breakfast which was cold and very disorganised as they kept running out of things. Other than the breakfast it was a perfect break

Great reception staff Magdalena and very helpful, lovely gym and pool area!! Bedroom was spotless, bed was quite hard.

Hotel and room was lovely. Would have appreciated electric car charging

A little bit of luxury. The old buildings are stunning really well maintained. The newer parts, hidden away around the back are stylish and well presented. All the staff were very pleasant and helpful. Food in the Brasserie was quality.

Really enjoyed our one-night stopover. Great room and spa with lovely dinner.

Amazing property with some outstanding history

Lovely room in the old hall, reception staff very helpful & friendly. Restaurant was rammed for breakfast but the staff dealt well with it & we had a good breakfast.

Historic main hotel house with ornate rooms and public areas

Absolutely stunning building in lovely location. The old part of the hotel is amazing

Easy parking, lovely clean hotel with lots of amenities

Stunning grounds, lovely and accommodating staff. Our toilet seat was broken, but I didn't mention it to staff as it was only one night and we were moved to that room last minute as I couldn't access the other room so I assumed that was why. I'm confident they'd have moved us or fixed it if we said something though, they were a very good hotel.

Reception staff very professional and friendly . Good breakfast , Good leisure facilities , Good variety of room choices would definitely recommend staying at this hotel .

The venue is in a beautiful historic building. The facilities are great including a pool with sauna, steam room and jacuzzi. The rooms had massive comfy beds and were cleaned daily with plenty of towels and extra tea, coffee and biscuits. My only quibble is that the rooms didn’t have internet tvs.

I stay at Crewe Hall 3 or 4 times a month at least. It is a friendly, clean, interesting and aesthetically pleasing place to stay.

A wonderful place to stay with great staff

The experience was brilliant the pool and bar was spot on but going in to the room and speading £300 for one nights stay with my parnter the hotel room was poor to be honest the was damp on the wall and the windows had cracks in them wasn't happy at all

Really enjoyed the location and staff were very friendly

Queued twenty minutes to check in. Room never really got up to a pleasant temperature. Pillows uncomfortable. But excellent gym, helpful staff, decent food.

Lovely hotel. Stayed in the old wing but it was charming and comfortable

Constant noise during night from storeroom housing boiler near my room was annoying.

The modern wing is very basic and feels like a premier inn. The original period property is very lovely and interesting though.

Stayed here many times before lovely as usual

Absolutely a great place to stay well kept and clean food in restaurant fantastic

Business trip. Room in the newer wing of the hotel, sadly it’s looking dated. Restaurant is ok but not great at any means.

Excellent property stayed in the West wing which was very comfortable and the room was exceptionally clean< I used the health club facilities which had all the equipment you could need. Breakfast was very good

Lovely room in beautiful surroundings.

Rooms extremely outdated and the bed was the worst I’ve ever slept in.

This hotel was good, although I felt that the dinner options were quite limited in the restaurant.

Beautiful property, staff were very friendly and attentive. Only negative is that the Brasserie dining area lacks character, the decor is more fitting for a cafeteria, not a lovely historic property. Food was good, but not great.

An unusual and historically interesting house. Our stay was fabulous. The buffet cooked breakfast was disappointing as the fried eggs and mushrooms were dry and the latter over salted. Had we been told at our arrival at the restaurant that there was an option of a bespoke cooked breakfast, we would have chosen that. Otherwise a lovely overnight stay and the staff were friendly.

Crewe Hall is one of the nicest places I’ve ever stayed. The trip was for our friends wedding and they couldn’t have picked a more nicer place.

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Lovely venue.Great hospitality and cleanliness.

Lovely hotel great facilities

Great place to stay

Beautiful place

Service was excellent, we took our dog who was made to feel very welcome. We needed an accessible room for someone on crutches and the room was at the farthest point away from the entrance which seemed poorly planned.

I love this hotel. I go to Crewe often for work and I always chose to stay here. It’s a lovely building, the pool and spa are is nice, the food is lovely, the wine list is great and the staff are lovely.

helpful and freindly staff, big room with plenty of facilities eg coffee machine, access to the gym, room service

Was given a twin instead of a double. I travel quite a bit alone for work purposes and this keeps happening even though I purposefully book a double. Food in hotel quite expensive both evening meal and breakfast.

Beautiful hotel and setting, food is a little on the pricy side. I recommend you book breakfast £12.00 or you pay £17.50 in the morning which I felt was a bit steep not good practice.

Beautiful location, all good including the service

Lovely hotel and room, was a bit cold though and not entirely obvious as to how to warm it up, duvets fairly thin so maybe rooms should be kept warm?

Great value for money and excellent spa.

I Would stay again. It was very lovely in there. Staff friendly. I will recommend it to my friends and family.

We had a great stay at Crewe Hall the pool and breakfast were great

Our room was in the main hall but felt like it was the maid’ room originally. We had our dog with us so think this was a ‘dog room’. No. 3105 FYI. The main hall is glorious and the bar here is beautiful. Again though if you’re taking your dog in you are exiled to an anteroom which although grand feels cold and you have to go back into the bar to get anyone’s attention. The ‘brasserie’ is where your meals are served and you can sit in the bar area with your dog. You can dine there from the restaurant menu or the smaller lounge menu. We had great service there from Natalie.

It's deceiving as the the room I was in was out the back in the 'new part' - miles away from the reception, where they just said I had to follow the red carpet (which then involved two lifts and a long walk) whereas I had hoped to stay in the main old building. The air-con was noisy, as was the fan provided; the bathroom shower did not drain properly and flooded the bathroom on opening the shower door; the toilet did not flush properly; no plug sockets by the bed.

The only reason I am able to give any stars to this is because of the staff. Very friendly. There was so many issues in this hotel that it's shocking they consider themselves to be luxurious. We were very excited to stay here, as the photos looked beautiful online. They had impressive Celiac/Gluten Free options on their website and it looked promising. We also had a dog and thought it would be great to stay here with him. On arrival, we were treated very kindly and friendly, explained about breakfast times, where the pool was, where our room was etc and it all seemed like we were off to a great start. The room at a glance looked beautiful, and the bed was comfortable and clean. Upon further inspection there was some horrors, I'll leave my photos attached to explain more. I don't expect 5 star experiences everywhere I go, but for the price of this stay it was extremely disappointing and I feel we would have had a better experience in the travel lodge down the road. The grounds of the hotel itself are beautiful, however the room we stayed in (4013) was grubby, and actually filthy. A steam clean and a good scrub along with some maintenance would go a long way here. The breakfast was absolutely terrible for myself being Celiac. I asked about what I could eat when arriving to breakfast, in the "green" time frame and it wasn't busy. They had no gluten free bread left. And the buffet had cross contamination, nothing was safe for me to eat. Please don't stay here.

This is third or fourth time we’ve stayed here and first time in new section. We’ve enjoyed our stay each time. Very interesting building. Good pool and gym. Will definitely return

Hotel was impressive, check in staff were brilliant, gym and spa staff lovely. Brasserie really poor, waited an age to be served, had to ask for a glass of water twice before getting one. Chicken Caesar Salad advertised with anchovies, there were none and the croutons were soggy. Left a very bad impression overall for £20…

Great hotel, great staff, superb leisure facilities, bed is comfy and room has good facilities

What a beautiful hotel , gorgeous old period room overlooking the gardens. All staff were so friendly , breakfast was Buffett and lovely. We had evening meal in the Brasserie , this is a modern restaurant. Spa facilities were good. The new bar and in the old building was so beautifully decorated , staff were dressed traditional and were so lovely telling us all about the local area. Overall a wonder stay in this amazing hotel will definitely be back!

Great location with lovely pool and sauna Food at Brasserie also excellent

Staff were helpful and welcoming. Room was clean and bed was very comfy. Breakfast was delicious. Spa and gym were well equipped.

Lovely building

It was fine but not exceptional. Pool restrictions for children guests are unfair.