Hotel Indigo Miami Brickell by IHG

Lo stile industrial posizione,pulizia

Asciugacapelli inesistente,acqua della doccia fredda

Everything

None

Sehr gute Lage in downtown Miami. Sehr gut um an verschiedene Orte zu gelangen. Das Hotel ist modern eingerichtet, Zimmer, Pool und Gym waren eine gute Kombination. Auch das Frühstück im Erdgeschoss war unkompliziert, das Personal war nett und auch kleine Extra Anliegen wurden kompetent und umgehend erfüllt. Ich bin zufrieden und bedanke mich.

el desayuno del menu no es del otro mundo.

El hotel es un diez, la ubicación es increíble teniendo un muy fácil acceso a Brickell, al Metrorail y Metromover. Hay supermercados y restaurantes a distancias sumamente cercanas, y lo mejor de todo es la increíble cercanía a Brickell. Literalmente a tres calles estás en pleno corazón de Miami. La habitación es confortable, bastante amplia y con lo justo para sentirte cómodo, la equipación es moderna y la cama y almohadas son bastante cómodas. El servicio del personal es bastante bueno. Gabi y Mariano me asistieron de muy buena forma con mi late check-out (sin costo extra pero de solo una hora, punto que lamenté enormemente pues mi vuelo salía por la noche). Sin embargo guardaron mi equipaje un par de horas mientras hacía tiempo para ir al aeropuerto. Agradezco a todo el equipo, y especialmente a las chicas venezolanas que por la tarde-noche del día de mi llegada me asistieron con el check-in. Recomiendo este alojamiento al cien por ciento y lo considero una increíble opción calidad-precio para hospedarse en Miami.

No permitirme hacer un late check-out más allá de las 12:00. Hubiese estado dispuesto a pagar un suplemento en caso de ser necesario con tal de aprovechar más mi ultimo día en Miami

L espace, propreté, emplacement, l accueil du personnel au restaurant

Le service à la réception n'est pas à la hauteur des prestations attendues d'un 4 étoiles. L'ensemble de l'équipe d'accueil manque de convivialité, et la prise en charge à notre arrivée par l'un des hôtes a été particulièrement désagréable et condescendante.

Nice

Nothing

The amenities of this establishment are very nice. It is a comfortable 5 minute walk from downtown Brickell. A valet service is available for $35 a night, which I highly recommend to anyone not looking for a hassle to find parking.

Unfortunately, we had no warm water for 4 nights. Although the staff gave their best efforts - credits given where due!

The location was wonderful. Our room was very comfortable and spacious. And the staff were very nice.

That we did not have more time.

Todo

Nada

Todo perfecto

La ubicación del hotel nos ha parecido excelente, junto al servicio gratuito de metro de Miami, y a la vez poder salir a pasear por la noche ( por el calor de la ciudad). El desayuno no es bufet, es con una carta, pero muy rico y abundante. Muy buena experiencia. La piscina para refrescarte después del día, perfecto.

Realmente nada.

Amazing location and staff

Nothing all’s great

The location and able to walk to restaurants

The breakfast that was included

Personal de comedor y cocina

Beautiful hotel, but a very disappointing check-in experience. The hotel itself is very beautiful and has a lot of potential, but unfortunately, the service we received upon arrival was extremely disappointing, especially considering the price we paid. The People arrived at around midnight after a long journey. The reservation was made one week in advance for two adults, and I had specifically requested two separate beds. Two days before our arrival, I contacted the hotel again to confirm this request. I never received a positive or negative response, so I reasonably assumed that the request had been noted or that, if it was not possible, we would at least be informed in advance. Unfortunately, when we arrived at midnight, the receptionist simply told us that it was not possible and that there was no room with two separate beds. I called the reception and explained the situation, including that if they had told me two days earlier that my request could not be accommodated, I would have had enough time to find another hotel. But at midnight, after a long journey, there were two elderly guests who do not speak English and needed to rest. I politely asked if there was any possible solution and explained the circumstances. The response was simply: “I don’t know, I can’t do anything.” A few minutes later, another member of staff( a Woman), apparently with more authority, stepped in and found a solution: a room with an additional sofa. It was not what we had originally requested, but we appreciated that this person took the time to help and ultimately resolved the situation. What was most disappointing was not that the original request could not be accommodated, but the lack of communication beforehand and, especially, the lack of willingness to help when we arrived late at night. If the hotel had simply informed us two days earlier that separate beds were not available, we could have made another arrangement without any problem.

Let me check in a bit earlier

Rooms are comfortable, spacious and clean

The included breakfast was not good

Hyvä sijainti. Siisti yleisilme.

Huoneen siisteydessä parantamisen varaa. Oli kovin pölyistä ympäriinsä.

I feel compelled to warn other travelers before they even consider booking a stay here, because what should have been a simple luggage-hold turned into one of the most infuriating and genuinely unsafe experiences I have had at any hotel, let alone one operating under the IHG name. While the hotel was holding my luggage in what I assumed was a secured area under their care, items were stolen directly out of my bag, and to be clear, this was not a case of something being misplaced or accidentally left behind somewhere in transit — someone went through my belongings and took what they wanted while my bag was in the hotel's custody. What made the experience so much worse than the theft itself was the way staff and management responded, or rather, failed to respond, every single time I came to them for help. I went to the front desk repeatedly over the course of my stay, asking for an investigation, for security footage to be reviewed, for anything resembling accountability, and each time I was met with the same hollow, rehearsed sympathy that people offer when they have no intention of actually doing anything: nodding along, apologizing, promising to "look into it," and then delivering absolutely nothing in return. No updates, no follow-through, no sense of urgency, despite the fact that a guest's belongings had been gone through and taken while under their supervision. After an entire week of being strung along with no real action taken, it finally came time for me to check out, and only then, once I was about to leave and would no longer be reachable in person, did the hotel hand me a phone number and an email address so I could "follow up" on their so-called investigation. I called. I emailed. More than once. Not a single call was returned, and not a single email received a reply. They handed me a dead end on my way out the door and treated it as an acceptable substitute for actually solving the problem while I was still there. To make matters even more unsettling, I was not the only guest dealing with this during my stay; in conversations with other guests, I heard strikingly similar stories of missing belongings and the same wall of indifference from staff, which suggests this is not an isolated incident but rather a pattern the hotel either cannot or will not address. This property is a disgrace to the IHG name, and if this is genuinely how a hotel operating under that brand handles guest security and basic accountability, then future guests deserve to know that before they hand over their belongings and their trust. Given other guest had similar issues, I believe this is a situation local authorities should be looking into, and I would strongly encourage anyone reading this to think twice before staying here. Do not trust this hotel with your belongings. I certainly will not be returning.

El desayuno ves excelente.

todo estuvo muy bien.

Spacious room and separate living space. Good wardrobe space and comfortable bed. Ideal location for Brickell

Night staff on reception acted like she's doing a favour by checking you in. Booking wasn't found on the system (told this is normal) made to wait 20 minutes at 2am in the morning when the hotel was quiet and no other guests. Flippant attitude and then placed in the worst room location (next to the pool where people can see into your room from 1 foot away) due to asking why its taking so long to check in. Breakfast was 2 eggs and dry toast, no butter given after the second day. Staff seem like its an inconvenience to actuality serve you even Ruth the restaurant was half empty. Don't count on this as a proper breakfast. The there mentions of thin walls/loud nosies from neighbour rooms is correct. Crazy bad levels of service but I guess that's accepted.

JEWEL IN RESTAURANT WAS VERY FRINDLY and gave us great service

El desayuno muy bueno, la piscina también genial y la cama de la habitación comodisma. Bien ubicado.

Facility and room was clean. House cleaning was prompt with giving us extra towels. Also was able to check in early.

Could never get a straight answer from staff. Elevators didn't recognize our card several times, requiring us to get assistance. It took 15 minutes for the shower water to get hot. The walls are paper thin. Heard arguing in the hallways and a loud baby crying through the night.

Rooftop

El desayuno

Everything was good.

Nothing.

Habitaciones modernas y muy lindas

I did not enjoy anything about this stay!

I was charged multiple times and never received any refund!

Konum ve Oda

Odada su yoktu

Todo muy limpio buena atención y ubicación espectacular

La picsina debería cerrar más tarde

Excelente ubicación y buen precio

Eu gosto muito desse hotel. Bem Localizado e bom custo x benficio.

Eu acho que poderia ter um valor melhor no estacionamento.

Basic hotel. Comfortable enough for a short stay (1-2 days), especially because of its great location in Brickell. However, the rooms are a tad bit small and some refurbishments can be done in the bathrooms of the rooms.

Good

Bugs in my room Informed management but problem not solved

The restaurant staff during breakfast were terrible. They were not attentive at all.

The wiat staff could be better, they cpuld also benefit greeting us patrons when we walk in versus talking to each other and being in their own world.

there is only self service laundry. in a high level hotel i expect full laundry service.

Location close to brickle center

Lift very danger make lots of noise this jumping up and down 🏨 It’s most 3 stars ⭐️

كنت اعتقد انه الموقع

موظفة استقابل تستخدم جواله ليس لها وقت لتواصل بصري مع العميل! ايضا رسوم المواقف لم يتم التصريح عنها عند التواصل عبر بوكنق بوكنق ليس افضل من الموظفة هو ايضا لا يرد

Ubicación

Mi habitación no tenía agua calienta , el hotel estaba rodeado de obras , mucho ruido

I didn’t like that when housekeeping serviced my rooms, they would leave the garbage and I would have to take it out and someone to throw it away.

I want my full refund, front desk lady ignore us to check in so i had to cancel

I want my full refund, front desk lady ignore us to check in so i had to cancel

Big and clean room.

The bed is high and soft for me (it would be good for others).

Great location

You pay $45 a day for parking its valet and the hot water can take 5 mts or more be patient

I can only classify this hotel as a fraud. I made a reservation for 3 nights for work. A month in advance of the trip, my work schedule changed and I only needed to stay for 2 nights. I attempted to change my reservation online and over the phone. Neither were successful and no reason was given. I was told to try when I checked in. That was also not feasible by the check-in person. Again, no reason given. On check out, I was told to try their email address. Four months later, this matter has still not been resolved. No reason given. Over $500 is owed! On top of that, the shower only had cold water so I had to arrive to my meeting in a far less professional state than one should expect. The plumber "fixed" the shower that evening but by morning, once again, only cold water came out. I've had better amenities and customer service in third world countries.

Clean and hospitality also location.

No microwave

Muito bom

Good facilities, clean and well located.

Impossible to communicate beforehand with the hotel - do not answer email, messages whatsoever. I warned and call them about a late check in, even so they have canceled the reservation due to no show. The lack of sympathy of one attendance was notable. While the other sorted everything out.

Toilet was broken and was leaking all over the floor and we called 3 times and they didn’t come to fix it until we were checking out.

The worst customer service I ever encountered in my life. I tried to get an authorized charge reversed on my folio after I departed and wa back at home. It was impossible to find someone to talk to, then when I finally got someone to pick up, they told me they would get back to me in 2 days. They never did. I called back, being transferred and hung up on continuously. ("there is no one available to take your call") for an additional 2 days. I have a case number, but no one seemed to care or help me. The charge is STILL there. In addition my room was very nosy (by the stairs) and construction was happening across the street all day long making it impossible to get any work done.

As someone who travels constantly, I’ve stayed in more hotels than I can count, and honestly, most of them make you feel like they’re doing you a favor just by letting you check in. Genuine hospitality has become rare. That’s why my experience at Hotel Indigo Miami Brickell completely stood out. From the moment I arrived, the staff treated me with warmth, professionalism, and real human kindness. Every interaction felt sincere, not scripted. Whether it was the front desk team, housekeeping, or the staff around the property, everyone carried themselves with an attitude of “how can we make your stay better?” instead of the cold, transactional energy you often get at hotels today. A special mention goes to Miani, whose well-groomed appearance, calm professionalism, and soft-spoken personality truly elevated my experience. Interacting with her was so pleasant and refreshing that it genuinely influenced my decision to extend my stay. In an industry where authentic hospitality is becoming harder to find, she represents it perfectly. Lynn was also exceptionally kind, accommodating, attentive, and an absolute pleasure to speak with. Marco and Jose were equally professional, welcoming, and helpful throughout my stay. And although I unfortunately do not remember every name, the entire staff deserves recognition for creating such a positive atmosphere. The hotel itself is beautiful, modern, comfortable, and perfectly located in Brickell, but what truly separates this place from many others is the people who work there. Great staff can completely transform a travel experience, and that’s exactly what happened here. For the first time in a long time, I actually enjoyed staying at a hotel. Thank you to the entire team at Hotel Indigo Miami Brickell for restoring my faith in hospitality. Sincerely, Renee

Enjoyed this hotel so much! Tonii and Marco were absolutely AMAZING. They helped me through a really tough situation and made me feel like family. I couldn’t thank them enough! They are really appreciated and should be nominated for leadership positions. I am very greatful I had them by my side. Thank you!

The hotel is beautiful and in an excellent location. The staff was so pleasant. It was easy to check in and out. Nicely decorated and clean.

The construction outside but it can't be helped, it didn't interfere with my comfort and it won't be there for ever.

O quarto muito bom. Confortável. Limpo. O recepcionista falava português. Café da manhã fantástico

O chuveiro poderia ser um pouco melhor

מלון ואוו

Absolutely loved our room and how the hotel was walking distance to many food locations. Jewell was amazing, he was so kind and let us go to the top/lounge floor to relax and wait for our room, which was so nice instead of sitting in the lobby for hours. We were able to have peace and quiet and sit on the balcony to enjoy the view.

The price was a bit high for one night, but it was kinda expected with the location.

Good location and clean environment

Being IHG platinum member they ignore the fact and didn’t consider any upgrades or welcome drinks

Boas camas, quarto amplo, iluminado

Chuveiro fraco

I am extremely disappointed with how this hotel handled my reservation and payment. I had a 3-night reservation but was unable to arrive, resulting in an involuntary no-show. According to the hotel’s own terms and conditions, the applicable penalty for a no-show should have been only one night’s charge. However, the hotel charged my account for all 3 nights and marked the reservation as “completed,” which is misleading and inaccurate. What is even more frustrating is that the hotel never acknowledged the discrepancy or addressed the fact that their own stated policy was not followed. I attempted to clarify the situation, but there was no transparency or accountability regarding the overcharge. I understand that no-show penalties exist, and I fully accepted responsibility for the one-night fee outlined in the booking conditions. Charging the full stay despite the published policy is unacceptable and feels unfair to customers. I hope management reviews this situation seriously and improves both their billing practices and customer communication.

.

.

This is already the 2 time I stay in this hotel! And the shower just give cold water! Nice hotel but not any more for me!

I booked a big room and it was super cool. Perfect location in Brickell, all good. Didn’t try the food, drinks were fine. Will stay there again next month.

All good - I only spent 1 night there

Restaurant

Mostly non- English speaking staff . Location to cruise port

Location

Todo perfecto!

El precio del parking un poco caro, pero alineado a los precios que encuentras en Miami.

Muy buena ubicación.

Absolutely perfect. Best part of our short overnight stay was breakfast with Jewell as our waiter at the lobby restaurant. Highly recommend!

Jewell, a waiter in the hotel restaurant was amazing! He was friendly, attentive and made sure our food was delivered hot and fast! He made the dining experience great! This was my second stay at the hotel and I will be back for sure!

Dirty & dusty room with no pool towels. Hotel bar doesn’t open until 5:00.

It was in a good location

I kept hearing noises from the floors above me, which made it very difficult for me to sleep.

The location is perfect. Just 3 mins from the metro rail station and within walking distance to malls, restaurants and convenience stores. The staff is super friendly and the facilities are nice and clean.

El alojamiento es bonito en la parte del lobby y recepción

La habitación que me tocó en el piso 6 al lado de un gym y la piscina no me dejaron dormir con un ruido estruendoso en la madrugada, una persona borracha y muy agresiva golpeando las puertas de las habitaciones con toda su fuerza, la primera noche no pude dormir nada pero tampoco pude llamar al lobby porque en la habitación no hay teléfono ellos todo lo manejan por correo y no me lo habían dicho. El día siguiente no limpiaron la habitación mi esposo tuvo que solicitar que lo hicieran y que cambiaran las toallas y sacaran la basura. Nunca había estado en un hotel tan malo en la vida. Las personas de limpieza estaban aterradas con el tipo de huésped que allí estaba hospedado y tenían miedo de subir a hacer su trabajo, por ahí no vuelvo a pasar ni muerta

Todo o staff extremamente solicito e muito educados. Café da manha a la carte com boas opções. E como ponto alto o early check in sem custo.

Chuveiro era dificil de esquentar e mais luz no quarto.

The hotel was central to our needs and easy to get to our final destination .

Everything was fine.