The Surin Phuket

Just the best location for a relaxing beach holiday. Absolutely beautiful.

La plage privée, l’emplacement de l’hôtel et la sympathie des collaborateurs

L’emplacement de la chambre juste à côté d’une voie de service (toujours du mouvement jusqu’à 00h e a partir de 06h00….)

كل شيئ في هذا المكان رائع وجميل جداً

كل شيئ في هذا المكان رائع وجميل جداً

The scenery is beautiful, and the place is so lovely. It’s incredibly relaxing to just be there.

There’s a lot of stairs to reach our unit, but it is not a big issue

Amazing location Luxurious accommodations. Delicious food.

Its almost perfect and beautiful hotel. I've been here two times, but dont plan to come anymore, because of hotel sea swim policy. For my two visits I could swim 2-3 days only. This time all days sea access was closed.

Its a crime against guests to have such a wonderful private laguna and clean beach, but always red flag and life guards shout and dont allow to come into water. Need to give more freedom to guests, they are adult already to take personal risks.

Beautiful property

It’s on a hill .. so you have to walk up and down so many steps to make it to your beautiful room.

Location and the beach

Lots of stairs, there no elevator in the hotel . Spa is far and has limited facilities

Gentillesse et disponibilité du personnel, l emplacement magnifique, le petit déjeuner, les chambres….

L’hôtel est sublime. Situé dans une petite baie privative. Très sécurisé. Le service est digne d’un hôtel de luxe avec beaucoup de petites attentions.

Fantastiskt på så många sätt. Ett av de bästa hotell jag besökt. Servicen är outstanding! Frukostbuffén är amazing!

Ничего

Отель не понравился совсем. Очень распиарен, цена высока, а по факту очень грустно. Номера очень старые. Очень маленькие. Завтраки очень скудные и не вкусные. На ресепшен нет никакого бара. Чтобы выпить кофе или вина нужно спускаться по крутым ступенькам к пляжу. Лифта нет!!! Спа , наверное, самое дорогое на острове. Клиентоориентированность тоже не высока. Отель полупустой, и когда я попросила апгрейдить номер, отказали, либо оплата лишняя тысяча долларов. Поэтому поселили на самом верху. Да, в отеле ездят багги, иначе до верха сложно добираться. Каждое утро в 6 часов срабатывает где то сигнализация. Орет так, что просыпаешь сразу и пугаешься. На ресепшене делают удивленные лица. Никто ничего не знает . Пляж да, приватный, но сейчас, в июне купаться невозможно. Огромные волны. Да и в сезон ты особо по пляжу не погуляешь . Очень маленький. В общем, за такие деньги на Пхукете можно и нужно найти отель достойнее во всех смыслах. Оценки поставила не самые низкие, тк наверное есть отели и хуже. Но, тк привыкли отдыхать в отелях 5 звезд, то это конечно, не 5 .

Nada, son unos maleducados

Primero, me cobraron dos veces en mis tarjetas el cargo de la reserva, y respondían muy mal. Dos días antes les envié todo el respaldo de un delicado accidente en Bangkok, y simplemente me dijeron “no nos importa”(no textual), pero nisiquiera lo vamos a revisar.

The beach is beautiful, best in Phuket imo

Lots of steps! Small price to pay

Super! Private beach, Bungalows are on jungle, for peaceful , relaxing holidays , breakfast a la cart❤️👍🏼, nice team, good food

We had a wonderful stay at The Surin. The beach is gorgeous, the accommodation stunning and the service is exceptional.

Conosciamo l’hotel The Surin, perché abbiamo già soggiornato. Purtroppo a marzo non siamo mai partiti per la situazione politica attuale. Speriamo di ritornarci l’anno prossimo!!

Visited the Surin among other resorts on the island. This is the only one we would return to. Having been to many many good resorts in the Maldives, Caribbean , Seychelles we can say the beaches in Thailand are not good and the good ones are hard to reach. However the Surin has the best spot on the island. The beach looks pretty good. Very secluded. Unlike others. They did not allow us to stroll around but I guess it's a good thing. Other resorts we could just walk in and wander around. Intercontinental Phuket -stay away if you look for luxury. No idea why people rate it so highly on Tripadvisor it was a shock. The room are on the small side , true, but very nicely appointed. I did not find them old at all. One thing to note , pick a Deluxe cottage if you travel with kids or elderly. They are right by the pool and beach. It's one of the resort where the room location can be detrimental. Overall , a very pleasant hotel. Id happily return.

After having been traveling for almost a month it was nice to relax for a few days. The resort is amazing with an absolutely beautiful beach and pool. Setting on the hill with individual bungalows is fabulous. The staff was super friendly and very helpful. They go above and beyond to make your stay memorable. The food was excellent. I would go back 100%.

We are returning guests and loved our stay at the hotel. Team were fantastic and we will return again. The most beautiful beach and the facilities are lovely.

We spent 5 nights in a superior cottage - and overall we had a wonderful experience. The hotel is a little remote from other establishments so for 4 (of 5 nights) we took dinner in the hotel- which was fine with a choice of restaurants. For one night; one of the restaurants was ‘closed for a wedding for the entire day’ - which always makes me feel the hotel management priorities are maximising revenue rather than guest experience. The hotel premises and our cottage was well maintained and kept really clean - with the staff eager to help and please. The hotel is though almost an hour taxi ride to Phuket Centre - certainly not walkable and, indeed, cannot really be said (from a tourism perspective) to be in Phuket. As noted in literature and reviews - you definitely climb a lot of steps to access beach or reception. It is about 100 steps DOWN to beach and about 30 steps UP to reception and breakfast. We are early 70’s and managed it easily but it would be near impossible for anyone on sticks or walking frame. If you can manage the steps it is easy to recommend or return

Beautiful hotel with a private beach, overlooking the Andaman Sea. An idyllic location for our last 7 nights in Thailand. We had a spacious deluxe cottage with a commanding view of the sea. The resort is spread across the hillside above the beach and if you enjoy steps, this is the hotel for you. You can't move around the hotel, without going up steps, down steps, up steps, down and up again. It's a workout without having to visit the gym, which is well equipped......although by the time you've arrived at the gym, you've already done half a workout. I'm highlighting this as the resort is popular with couples of all ages and families. There are no lifts, so if you're going to struggle with stairs (think older individuals or young families struggling with prams) then do consider this might present challenges. There are buggies available for short journeys around the hotel, but the routes are limited. Whilst the hotel is an oasis of calm, it's just a short walk (or buggy ride) to the surrounding area, which offers a selection of restaurants, massage establishments and shops. This gives some addiitonal options if you don't want to spent all your time in the hotel. Life in the hotel centres around the excellent pool and panoramic beach, There are plenty of loungers and the staff are on hand to provide beach towels and assistance with umbrellas. The rooms are very spacious and well appointed, with comfortable beds. The waves breaking on the beach sound rather violent and were not conducive to restful sleep. The amenities in the room are excellent - robes, slippers, toiletries, aftersun lotion, elegant hats, umbrellas. Some very thoughtful additions and great attention to detail. The 'bedtime biscuits' were a nice touch each evening with the turndown service. The food is a highlight of the hotel. The Beach Restaurant offers some exceptional dining and if you love asian and Thai food, then you're in for as treat. Flavoursome and plentiful . A foodies paradise. The Sunset Restaurant offers more relaxed 'poolside' dining and again the food is superb. Both offer wonderful views across the Andaman Sea Breakfast is served at Lomtalay Restaurant. Extensive selection of dishes buffet style, together with an egg station and an a la carte menu, providing even greater choice. The staff are exceptional and nothing was too much trouble - they made the stay even more memorable. A wonderful stay at a fantastic hotel.

The best place to R&R - location: peaceful & beautiful food: high quality, varied & tasty, the BBQ buffet & breakfasts were excellent as was all the Thai food Staff: so friendly & happy and couldn’t do more for us Villa:every detail thought of. Would highly recommend!

Beach side location

There are hundreds of steps in the property and it is not clear in the booking.com information that this is the case. I have already complained about this several days ago but you haven’t responded- shocker!

Exceptional property lovely modern rooms but somehow had a rustic charm Beach best in Phuket very beautiful and uncrowded Food and staff exceptional

Nothing

Apart from one word of caution, this hotel is probably the best I have ever stayed in after 40+ years of holidaying abroad. The hillside accommodation is truly special and gives wonderful views of the bay. The 'cottages' are very well equipped and ooze Thai charm. There are staff everywhere to help you and they are genuinely so pleasant it is hard not to be overwhelmed by their friendliness and politeness. The private beach is beautiful and free from any litter. The hotel ambience is quiet and all the guests (mainly more mature couples when we went) seemed to buy into this and enjoyed the lack of pumping poolside music, unruly kids etc. The word of caution relates to the steep steps most people need to take to reach their accommodation. In our case, 120 steps (see photo showing the first 80!) Now our brochure did say the hotel is not recommended for less mobile clients, but for many people that conjures up reliance on walking aids, breathing difficulties etc. But in 100°F heat, we saw the prolonged incline causing problems for several people who regarded themselves as generally fit. There are no lifts due to the hillside setting, although an electric kart can be requested I believe to help you some of the way. But it can cause a real problem and so needs to be highlighted far more so that people can make an informed decision That apart ......it was perfect and a couple other photos attached to prove the point!

We had a fabulous 3-night stay here. The cottages are cute, well-equipped and offer great views. The breakfast buffet with made-to-order additions is fabulous and includes both Thai and Western options. The pool and beach are both gorgeous. Be sure to snorkel along the rocks on the Aman side - really great. We did some kayaking, too, which was great fun. Finally, be sure to eat at the Beach Restaurant. The tasting menu is terrific. The nearby Audy restaurant is really good and inexpensive if you’re looking for a break from the resort.

I visited The Surin for the first time and was overwhelmed. The beauty of the hotel, its location, and the friendliness and warm, attentive service provided by the staff, from the employees to the management, are unbeatable. I will definitely be back.

Excellent Pvt beach (shared with Amanpuri)

Limited food options

This hotel is the result of my extensive research for a perfect Phuket holiday. Flying long haul from Finland left me unwilling to travel to far away islands for the barefoot luxury experience, especially with shorter holiday and a child. I still wanted to find a place away from the crowded beaches. The Surin Phuket blew me away and exceeded all of my expectations. The private beach was spotlessly clean with white sand and turquoise sea. We loved both the beach villa with straight access to the beach and the privacy and luxury of the newer pool villa. The staff is excellent, attentive and abundant. Never waited long in restaurants, never had to correct an order. Food options were plenty, cocktails tasty. This is the best hotel to stay in Phuket if you wish for island aesthetics with easy access. This is not for party goers but for people to unwind and enjoy their holiday. We will most definately return.

It would be better with two toilets and a shower in a 4-person cottage

Amazing rooms. Nice breakfast. Gorgeous beach. Friendly staff. Good food…

Too many steps

REVIEW TITLE: Perfection in a Phuket Thailand Beach Resort OVERALL RATING: Exceptional on this our third stay at The Surin. Location, location, location - this is the “beach gem” of Phuket. The Surin is the magic combination of being a high end tranquil haven and so friendly - without the attitude of a few “more glitzy” properties. REVIEWER BACKGROUND: Fortunate to travel extensively. I have done travel advising for years. We are always looking for that magic stay and we found it “again” at The Surin Resort in Phuket. DATES OF STAY: 6 nights mid February 2026. ROOM/S: We specifically reserved an oceanfront “Beach Studio Suite” for uninterrupted water views and ocean access. My recommendation would be to reserve accommodation as close to beachfront as fits your budget. However, the cascade of cottages from the top of the hill to oceanfront are all wonderful. The resort has very attentive golf carts that can take you all over the property promptly with simply a call. We were 3 in the room - a master bed and lovely daybed set at the front window. The bedroom area was large - the bathroom area very large - the oceanfront deck was extensive. LOCATION & VIEW: Location, location, location. The Surin is beachfront on a small protected cove called Pansea Beach which is midpoint on the west coast of Phuket. I cannot overemphasize that this location is the definition of a gem. 1) Protected small cove. 2) Only 2 hotels are on this cove - the Surin since 1982 and the Aman since 1988. POOL & BEACH: The pool is spotless and huge as pictured and around 80 degrees (February). The ocean is clear calm water around 80 degrees (February). It is heaven to pop back and forth between the two. The beach is on the small cove called Pansea Beach with Seychelles like boulders on each end. The staff silently grooms the beach each morning by hand and with brooms and rakes. Though Thai beaches are public, the beach here is effectively used by hotel guests only as the sole access to the beach is through the private property of these 2 hotels. This is so key as public beaches in Thailand are often filled with crowds and vendors - so are anything but peaceful. The Surin has a policy that is a bit of genius - and as such a point of stress for many resort goers is simply “gone”. Upon arrival the guest chooses the pool or beach chair/s they wish for their stay - and these are reserved for them. No more worrying if you will get a chair - no more getting us early (on vacation no less) to put your items on a chair. If fact the pool and beach - though high season for us in February - were calm and not crowded. Extensively over the property - and at the beach entrance to cottages - are water tubs with coconut labels as sand washing stations. Included in the room price at no extra charge are pool/beach chaises, towels, and non-motorized water sports equipment. BREAKFAST: 6:30 am - 10:30 am. Lomtalay Restaurant. At the upper floor of the main building with a panoramic view over the pool and Andaman Sea. Sparkling wine is included complimentary. Cappuccinos for example come with “The Surin” beautifully written in cinnamon on top …..always the special touches! You can order off the menu (extensive custom Western and Thai dishes) - or - visit the dining floor for two chef’s stations and truly extensive self serve Western and Asian choices. To name only a few of the stations - Thai warm specialties, chef’s station of omelettes and Asian soup/condiments, bacon (both crispy and not crispy), potatoes, vegetables, assorted dim sum, chef’s station of pancakes/crepes/waffles, breads/donuts, fruits/yogurts, Thai cold specialties, cereals, charcuterie meats and cheeses. LUNCH & DINNER: The Surin makes it so comfortable and yummy to stay largely on property and dine well. The fantastic Executive Chef manages it all - plus the resort has a clearly exceptional Thai chef as well. The Surin has a great app you can load to your phone and food and drink items can be ordered delivered to the room - or your beach chair. SUGGESTION: Put the menus (with prices) of the restaurants on the website as the menus are great. I had to write for them. Noon - 11 pm. Poolside Dining Restaurant. Pool level ocean front. We had many lunches here and our last two dinners. Excellent on all levels. Great Thai dishes and many other selections. Of note are two inventive delicious thin crust Thai pizzas (chicken satay or pork tom yum). We were told that the menus at Poolside and at Sunset are interchangeable - which includes if you order a main or grilled dish at dinner you receive a complimentary glass of wine. Noon - 11 pm. Sunset Restaurant. Up at the level of the Lomtalay Restaurant. We had one dinner reservation there - and moved down to the Poolside Dining Restaurant because the Sunset Restaurant on that evening was too warm and breezeless up top. 5 pm - 11 pm. The Beach Restaurant. Beachfront at the far right of the resort facing the ocean. Gorgeous outdoor dining fronting the ocean and illuminated palm trees. Authentic and inventive high end Thai. Indoor dining pavillon in case of rain. DRINK: 9am - Midnight. The Beach Bar. Beachfront oceanside of the pool. Wines, beers, and a decent size cocktail menu. SUGGESTION: The Surin is fairly flawless - but as a kind suggestion - I think the cocktail menu needs some attention. We only “re-ordered” two of the cocktails we tried. In trying cocktails in 2 spots outside the hotel, it would be fun for The Surin to explore some more local ingredient based truly craft cocktails. STAFF: Interaction with management and/or staff was great. The Thai people are joyous, beaming, kind, and so well mannered and the staff of The Surin is to be commended. Of special note, Dada is a “national treasure” of The Surin as a 30 year employee and a key hostess/server at the breakfast Lomtalay and lunch Poolside Dining Restaurants. She simply overflows with joy and it is infectious. SPECIAL TOUCHES: Special touches were equal to anywhere we have stayed at in the world - such kudos to The Surin. Bottom line, “what does The Surin not think of”. Let me list as many as I can remember to give some perspective to the extension thought put into the guest experience. a hand written note from the General Manager Thomas Ehrhart in the room at arrival welcoming us back, pikake and orchid wrist leis at arrival with juice and cool towels pikake and orchid mini leis on our pillows each night complimentary mini-fridge non-alcoholic beverages and beer daily fruit plate his and her straw sun hats - a fedora and a sun floppy bonnet two straw fans umbrellas flashlight Surin flip flops whimsical arrangement on our bed of a dog with sunglasses made of bath towels extensive Surin app to load on your phone. We got extra hangers in minutes. On the app we ordered a mattress topper for the main bed - and an extra chaise and umbrella and chair for the large outdoor deck area as we were 3 in the room. These items (including the heavy umbrella with stand) literally all came within minutes of ordering and were installed with efficiency and grace. BIRTHDAY: This visit to The Surin was to celebrate a major birthday. There were so many special touches. Arrival - on the bed was a huge orchid heart encircling “Welcome Back” and “Happy Birthday” spelled out in letters of palm leaf. Spa - pink plumeria flowers on the table and “Happy Birthday” spelled out in letters of palm leaf. Birthday night - we got back to the room and on the bed was a huge orchid heart surrounding a multi-tier “birthday cake” made of towels and covered with red rose pedals. Cake - twice we arrived back in the room and there was an exquisitely decorated slice of birthday cake complete with utensils and a new package of birthday candles. MANAGEMENT RECEPTION: Management gave a complimentary cocktail party beachfront for the guests our last night. The setting was stunning in front of The Beach Restaurant with a cocktail of the evening, beer, wine, bubbly, and passed hors d’oeuvres. The eloquent and charming General Manager Thomas Ehrhart made a point to meet many guests and we also interacted again with the equally charming Food & Beverage Director Boris. It is a lovely touch to do for the guests. He was not at the reception, but we were greeted at our arrival by Deputy GM Andrew who was equally great to interact with. TRANSPORTATION: Arrival & Departure - I highly recommend arranging transport from the hotel to and from the airport. We were a party of 3 and a lovely air conditioned private van took us to and from the airport with great efficiency and safety and comfort. Price was 1,700 Baht (US $55) each way. Phuket excursions - we used Singapore based widely respected GRAB (the local version of Uber/Lyft). GRAB was so efficient and safe and well priced. We also used them in Singapore extensively. PRACTICAL INFORMATION: Immediately outside the front gate of The Surin are several stores that may come in handy. Tourist items - there are perhaps 5-10 tiny local item/clothing stores (from the hotel across the street and to the right). Food/drinks/sundries - Tops Daily & Tops Wine Cellar (from the hotel immediately to the left) and 7Eleven (from the hotel to the right). It is good to know that with the heat - with the small hill involved - that a Surin golf cart can take you up and down the @1/4 mile hill from resort reception to the resort front security gate where the shops start- and back up to resort reception when done. OTHER EXPERIENCES: We left The Surin only 3 times, all of which I recommend: Phuket Elephant Nature Reserve. An ethical elephant reserve. 20 minutes from The Surin (by GRAB) with a 1.5 hour visit with 5 female free roaming elephants. A lovely experience. Ta Khai Restaurant at the Rosewood Hotel. 40 minutes from The Surin (GRAB). Big birthday multi course birthday dinner in a magical setting. I would not want to stay at the Rosewood - but it was the perfect spot for such a special occasion dinner. Suay Cherngtalay Restaurant. 20 minutes from The Surin (GRAB). An Iron Chef Thailand restaurant with a fun Thai fusion menu. Suay has been noted in the Michelin Guide for 8 consecutive years. Great cocktails and eclectic food. In summary, The Surin is Thai beach resort perfection and we look forward to our next visit. Thank you management and staff for another amazing trip and for everything you clearly do to make the guest experience so special.

This is the best beach in Phuket, the 1 bedroom hill bungalow is on the smaller size. The breakfast is very good.

Staff could be more attentive for a 5 star hotel and price point it should feel like a truly 5 stars experience. The person in charge of Beach beds can do a better job. For people staying 5 days or more you need more food options or maybe think of going to eat outside at some point. A lot of stairs but that was not an issue for us Eventhough we had a 2 year old baby. The pool is not appealing but the beach makes up for it.

The beach

Price

The property, rooms and beach were all immaculate. Beach was private and shared only with the Amanpuri hotel ($$$$), staff kept the beach clean and well tended. There are not tons of beach chairs but as a group of 7 we were able to get beach chairs daily. Staff is very kind and attentive, assists with activity bookings, and will escort you by golf cart to the Main Street. The grounds and walkways to the cottages were all pristine. There are a lot of stairs to and from in all directions, but manageable, just move at your own pace.

I felt that the alcoholic beverages were pricey ($10-15 USD for cocktails, $60+ bottles of wine). They do have daily happy hour at the pool from 5-6. Food was more reasonably priced at the pool bar and room service. The Beach restaurant was also quite pricey, but beautiful set up and feels more elevated than a “hotel restaurant” so we felt this was justified for a nice birthday dinner.

The restaurant food could be little better but that’s about my only complaint

Privat Strand, schöne Natur

Die Verpflegung. Restaurantessen gerade mal o.k, Frühstücksbuffet sehr wenig Auswahl, keine Abwechslung und lieblos aufgebaut.

Everything was very good. The most importent thing is the service, which was excellent.

The hotel is build uphill and to go to the beach and back you need to use the stairs. So, I guess the hotel is not prepared to guests with mobility issues. I hope I will stay healthy in order to visit again but I would like to know what kind of arrangments the hotel has for guests with mobility issues.

The sea is beautiful clean in respect to other beaches like Kamala for example.

A lot of stairs, it’s more a resort for young people.

I had the pleasure of staying at The Surin Hotel on Phuket Island, and it truly exceeded all expectations. - 🏖 Location: The hotel sits on a secluded beach, which feels like your own private slice of paradise. It’s quiet, peaceful, and ideal for anyone wanting to escape the crowds. - 🏡 Accommodation: My bungalow directly on the beach was simply stunning. Falling asleep to the sound of the waves and waking up to sunrise over the ocean was magical. The design blends comfort with understated luxury, making it feel both cozy and indulgent. - 🍴 Dining: Breakfast and lunch were highlights of the stay, thanks to the wonderful management by Da Da. The food was fresh, flavorful, and beautifully presented, with plenty of variety to suit every taste. - ✨ Overall: The accommodation was exceptional in every way. The staff were warm and attentive, ensuring every detail was taken care of. It’s rare to find a place that combines luxury, authenticity, and genuine hospitality so seamlessly. 🌟 Final Verdict If you’re looking for a tranquil, beachfront escape with outstanding service and unforgettable dining, The Surin Hotel is the perfect choice. I can’t wait to return.

Perfectly fabulous as always we have lost count the number of times we have returned to The Surin, even when it was The Chedi. Yes it has steps, I still used a walking stick gammy knee but I would climb down and up on my bottom if needs be. It is a wonderful place to vacation, the staff, the place, the beach and those wonderful sunsets cannot ask for more. The breakfast is perfection, the lunch at the beach bar wonderful the staff are attentive without being in your face. Yes we have noticed a few discrepancies from earlier visits but I’m sure it’s cost effective for them to do this. Cannot wait to return my only upset this time was the Andaman was too rough to snorkel but that’s not the Syrians fault that’s just life.

As a returning guest, I'm admittedly a bit biased, but on the other hand, you also become more discerning and sensitive to changes over time. For me, it's a true oasis of well-being. The facts: the beautiful and clean beach, the surrounding complex with its bungalows, harmoniously nestled among the palm trees and other vegetation—this also applies to the neighboring Amanpuri. The octagonal black pool (it does get a bit warmer, of course, but it looks fantastic) and, naturally, the expansive and unique architecture. The bungalows are beautiful and prepared with great care—the flowers, the fragrance, the little touches. Those are the purely rational facts. What's crucial for me is the atmosphere; the vibes emanating from this place are incredibly calming and uplifting. Of course, there are a few practical drawbacks: climbing stairs isn't for everyone – I appreciate it and lose a little weight every time I climb them during my stay. For those with limited mobility, a solution is found with caddies. Nevertheless, I wouldn't necessarily recommend this stay for people with disabilities. The service is, in my opinion, outstanding – although you probably won't always get it right. From my perspective, you get top-notch service for your money. For example: I crashed during my bike training. A first-aid kit and chair were already waiting for me at reception, and I received attentive medical care. Every day - thank you so much! The hotel is noticeably improving. Management is very committed to continuously improving The Surin. I had a Hill Bungalow with a beautiful view. Others might prefer something closer to the sea or the dining room. And yes: the food is excellent, in my opinion; breakfast under the high roof or on the newly developed terrace with parasols a highlight of the day. Those who wish can also regularly participate in yoga, the fitness center (with brand-new equipment), or take advantage of the wide range of water sports. I'm still dreaming about the beautiful sunsets, the Asian Mule drink , and the delicious Chinese soup for breakfast. Yes – you even get some Prosecco for breakfast if you like. I'm already looking forward to my next visit in May next year!

We returned to Phuket after a 25 year gap and now wonder what took us so long to go back! The Surin appealed with its individual cottage accommodation and private beach and while it is top end of the price range there is a reason for that. The breakfast buffet and a la carte menu offered a huge amount of choice , and we ate at the pool restaurant and Beach restaurant and both were excellent. We do enjoy eating locally too and would recommend the Audy and the Butterfly restaurants. Audy is a short stroll away and Butterfly a short taxi journey. Both were amazing value, the food delicious, and the ambience buzzing, with music at the Audy. So many reviews highlight the team at The Surin and they really are exceptional. The management team are visible but not intrusive and are very receptive to customer feedback. We appreciated the time Boris , the F& B Director and Andrew, the EAM took to chat with us during our stay and I must mention Da Da who always made us smile with her warmth and smiles at breakfast. There was a private party during our stay and the Beach restaurant was closed that evening. We were not affected by any noise and enjoyed the firework display from our accommodation. The steps were not an issue and is something clearly mentioned on the website. We enjoyed the gym which while small had all the equipment we needed , although a couple of mornings there were 8 others in there and it felt quite crowded. So in summary a fabulous week and probably one of the best hotels we have ever stayed in. We hope to return in a couple of years time.

This is a wonderful hotel with small cottages along the hillside at a fantastic private beach with crystal clear water. A little “old money style “vibe with perfect service and relaxed atmosphere. Good food and variety. Very attentive staff and overall an outstanding hotel.

This resort is simply breathtaking. We stayed in a Pool Villa for 7 nights on a luxury escapes deal in the first week of December. We had a couple of hiccups initially (room change and faulty air conditioning), both were met with prompt resolution and incredible apologies and service recovery by management. This included additional extras given to us at ‘no cost’. The pro’s: - beautiful private beach location. The best white sand, clean and turquoise water beach in Phuket. This simply is the best beach in Phuket. Totally private with no public access and only shared with the sister Aman resort next door. Simply breathtaking!!! - the staff. Thai hospitality is amazing but I couldn’t write a review without the wonderful and exceptional experiences from the following staff: Andrew, Boris, Nut, Bow, Aek, Mai, Sun, View, Tar, Dew and Da Da. Whilst all staff were incredible. These individuals truly went above and beyond to make us feel like absolute rockstars as like we were the only guests in the resort - the pool villa. WOW. Not only are these spacious, luxurious and well appointed but they have an absolute air of exclusivity. The Villa pool felt like it was temperature controlled also as it was always refreshing and crisp, which is exactly what you want after luke warm water of the ocean all day -the food. All incredible. Whilst not having a massive selection of restaurants, it catered to every taste and palate. The Thai food at The Beach restaurant was one of the best we experienced on our entire Thailand holiday. Big tip - try the degustation Thai menu for 2 people. Great value for money and simply sublime. The cons: -weddings. The venue hosted 2 weddings whilst we were there and they were noisy and disrupted our stay. They go until midnight, so if you like to go to bed early beware and don’t book the pool villas which overlook where weddings are held. - the stairs. This is a resort built on a very steep hill. There are no elevators. Be prepared to take a lot of steep stairs. If you have any mobility issues whatsoever, this is not the resort for you.

This was our sixth stay at The Surin, and once again it reminded us why we keep returning. The perfect beachfront location, the exceptional hospitality, and the warm atmosphere make this resort truly special. The Thai Buffet and BBQ Buffet are absolute culinary highlights — a masterpiece in both quality and variety. A heartfelt thank you to the wonderful team members who made our stay unforgettable, their kindness and dedication truly represent the spirit of this resort. We already can’t wait for our 7th stay in March 2026 — returning to The Surin always feels like coming home.

The Surin is simply stunning. The views from our room (317) were incredible and our deck was private and a great place to enjoy the sunset. The food and service were to a very high standard. A beautiful quiet beach. There are a lot of steps.

This hotel is out of this world. The rooms and facilities are spotless and in perfect condition but what makes it really special is the the staff. They anticipate your every need and go above and beyond to make sure you have a great time. The breakfast is also phenomenal and so were the cocktails. We can’t wait to come back.

Exceptional hotel, exquisite beach spacious detached bungalows and the most warm and welcoming staff. Truly an immaculate 5* hotel in an amazing location.

The Surin sits on an incredible, pristine wide beach shared with just one other hotel, easily one of the most beautiful I’ve ever seen. Rooms are spread organically through the hillside, all facing the sea, almost like elegant treehouses, with a simple, pleasant design, extremely comfortable beds and lovely views over the bay. The pool is just steps from the shore, and both the beach bar and the two restaurants offer great food in atmospheres ranging from casual to more refined. Breakfast is generous and delicious. Staff are exceptionally kind and the service is flawless. The only downside is that some rooms require long walks and many stairs. We were lucky to be moved close to the beach, but the first room offered was far too high and difficult to reach. Overall, The Surin is hard to beat. Its location and its extraordinary beach make it truly unique.

The best hotel in Phuket . We have been spoiled by all staff in hotel, 5 stars service. Special thank you to Andrew (executive assistant manager) , how he looked after guests . Food, beach, drinks, spa, room , location-all in high level. Dream vacation.

f you’re an 80-year-old man who walks with a cane or has serious mobility issues, this resort is probably not for you. I’m 69 with mild emphysema, and it was perfectly manageable for me, but be warned: there is no way to get anywhere on this property without going up or down a long series of stairs. Period. This is one of the nicest resorts I’ve ever stayed at. Thai people in general are more considerate than Americans, but even with that in mind, I was amazed at the level of service here. After four days, I still couldn’t believe how every single staff member genuinely wanted to help you and truly seemed glad you were there. We stayed in a one-bedroom cottage that I believe was called the Superior level. It was close to the lobby, which helped reduce some of the stair climbing. Getting down to the beach and back up does require a lot of stairs, but every step was worth it. The cottage was immaculate. The bed was extremely comfortable. The layout was smart and thoughtful. One of my favorite things was the air conditioning. In most hotels the AC is loud, the compressor kicks on and off all night, or the vents blow directly on the bed so you wake up with a dry throat. Not here. This system was quiet and steady, just gentle airflow across the cathedral ceiling. It cooled the room perfectly without hot or cold spots. The second room, which included the toilet, sinks, shower and changing area, was generously sized and beautifully designed. The hotel photos make it look like the room comes with a small 24-inch TV, but the one in our room was at least twice that. I’d estimate around 47 inches, high-definition, and very nice. The beach was absolutely amazing. The water was crystal clear, the temperature was perfect and it was one of the most relaxing beach experiences I’ve ever had. I am not usually someone who sits on a beach all day, but I did every day because it was that enjoyable. When I return to Thailand, I will absolutely stay here again. Breakfast was everything you’d expect from a true five-star resort and the evening meals were excellent as well. We rented a car so we could leave for lunch or explore, but keep in mind that the resort sits by itself. You cannot simply walk from your room to grab something to eat or shop somewhere. If you want to go into town or visit other beach areas, you will need transportation. Overall this was one of the finest resort experiences I’ve ever had. There are a lot of stairs, but every step was worth it.

Die Anlage und der Strand.

Nichts.

We visited the Surin late October for a family wedding and a bit of beach R & R. This was our first experience of Thailand and it was a very enjoyable one. The resort staff were first class, polite, attentive and couldn't do enough for you. The room we'd been allocated (room 321) was lovely, with a partial sea view. The breakfast buffet was superb, as was all the food to be fair. The 4 night experience was truly fabulous and the wedding was exceptional. The memories will last forever. We loved the private beach, pool area and beach bar. The only little issue was the amount of steps to get to and from your villa but we were warned beforehand and the buggy staff did their best to take you as far as they could on 4 wheels.

Amazing stay in a dream atmosphere with a paradise private beach and perfect pool/outdoor area. Staff was super nice to our daughter and us as well.

Wundervoller Ausblick vom Zimmer durch die Baumwipfel auf die Bucht. Exklusivität des Strandes. Sehr bemühtes und professionelles Personal an der Rezeption. Architektonisch schöne und wertige Anlage.

Kein Kampfer-Duft mehr im Bad; darauf hatten wir uns eigentlich besonders gefreut. Während der Regenzeit (für die das Hotel nichts kann) kein Wassersport.

The Surin is a magnificent trip in itself! Everything about it is divine - the food, the rooms, everything. Would suggest spending a bit more and getting the beach suites. Heavenly!

One of the best hotels we‘ve stayed in, definetely a great opportunity to relax and enjoy Thailand. We had the deluxe beach suite and it was just stunning. Everything was spectecular, except the breakfast could be sometimes chaotic (20 minutes for a coffee, lost orders) as they only open until 10:30am with a rush coming at 9:30. Definetely would recommend to stay there!

Loved the setting. Scenic architecture, impressive pool, cozy cottages, nice breakfast, attentative service, and a dream beach. The beach is pristine with fine sand, has a private feel and is only shared with the iconic hotel Amanpuri which is on the other corner of the beach. Things which could have been better: - Missing steam room and sauna - Beach restaurant felt a bit tired and the food was not impressive - Would have preferred warmer wood tones in and outside of the cottages than the grey paint color - Many steps - especually if you book a hillside cottage

Everything was fantastic

we were not in the best season, sometimes raining, also red flags on the beach

Amazing hotel , with the best beach . Loved our room location next to the swimming pool and the beach . Breakfast was great Service was amazing - cleaning room twice a day The only thing to pay attention : a lot of stairs so need to choose your room accordingly to that

Loved the resort, most beautiful place we visited!

It was an amazing vacation and a wonderful hotel. We celebrated our wedding there, and we absolutely loved everything. The hotel is very comfortable and modern, with great renovations and an excellent level of service. Everyone was so helpful, especially the hotel team.

My wife and I stayed in this hotel 4 times and really enjoyed it but we are disappointed that the hotel management doesn’t take that into account and offers ZERO LOYALTY PROGRAM

Einfach alles. Herausragendes Personal.

By far one of the best hotels I have ever stayed at. An incredibly beautiful complex with very friendly people. My family and I were delighted from the moment we arrived until the last day, and I am really looking forward to our next visit.

Ein sehr schöner Bungalow inmitten einer traumhaften Tropenlandschaft mit Sicht aufs türkisblaue Meer! Ja, man muss Treppen steigen können, aber das hat uns überhaupt nicht gestört. Die Aussicht wars wert. Personal ist extrem aufmerksam und freundlich, die Anlage und der Bungalow sind sehr sauber, das Frühstücksbuffet unglaublich vielfältig. Einfach toll! Wir haben uns im Surin sehr wohl gefühlt.

Die Ansprüche und das Verhalten mancher Gäste den Angestellten gegenüber. Nur weil man sich eine solche Unterkunft leisten kann, ist man nicht besser als die Menschen, die dort arbeiten und einen Topjob machen.

A truly relaxing place: an unbeatable beachfront location with a wonderful view from your own cottage, surrounded by palm trees, banana plants, and flowers – or, if you prefer, up in the hills. What more can you say? Ocean views at breakfast, with a spread that ranges from delightful ginger tea and egg-white frittata to wonderful fresh fruit, followed by genuine relaxation at the spa or on a beach shared only with the Amanpuri. Exceptionally warm service is always included. In 17 years, this has been my third and most beautiful stay in Phuket. Thank you to the entire team – an absolute recommendation.

Great beach! Perfect casual beach resort. Loved walking on beach everyday. Smooth sand warm water. Would go again.

Very disappointing stay at this hotel, it looks amazing on the photos, however we felt it was quite different in reality. The rooms are not especially large for the money, the standard of the decor is appalling for such a supposed high end resort. Window frames have been patched badly and painted over, windows don’t shut properly either. Stained sofa cover and blinds. I wouldn’t tolerate the state of the room in my own house , so why is it okay when you are paying a premium to stay here. The whole resort looks very tired and dated, acres of drab grey granite on walls and floors do not inspire a tropical retreat look , more like 90s office block. Maybe if they actually bothered to polish the floor it might improve the look. Everything painted grey too seems at odds with the rich planting of the landscape. Service was mixed, reception staff amazing despite not being asked if we enjoyed our stay. Sat on the beach and not once asked if we wanted a drink from the bar as the staff huddled together chatting. Food is okay but in a soulless cavernous dining room. It feels like this is desperate for a make over, worst 5 star hotel we had in a three week stay in Thailand.

Es liegt phantastisch in der wundervolle Bucht Surin. Der Strand ist traumhaft nur die Wellen sind sehr stark dass man kaum baden kann. Die Mitarbeiter waren unheimlich freundlich und hilfsbereit. Man fühlt sich sehr willkommen und großartig betreut. Vielen Dank an Andrew und Team!

I loved it

Arrived early and the hotel kindly kept our luggage so we could explore the town. Had lunch at one of the stalls opposite the hotel – super convenient! The Surin provides buggy service to the main road and back to the lobby, which made moving around effortless. Special thanks to Care from Guest Relations, who was incredibly helpful. I had a meeting before check-in, and she arranged a meeting room for me—truly thoughtful service. Tried the signature Surin spa treatment—highly recommend! The therapist was excellent. Our room was spacious, spotless, and faced the beachfront. Falling asleep to the sound of waves and breezy winds was just magical. Breakfast was great, and both the main restaurant and the beach restaurant served delicious meals. Overall, we loved the serenity and warm hospitality of The Surin Phuket. A perfect paradise! 🌴✨

This is an amazing property, private beach, great room that are very well appointed, excellent service all perfect for quite relaxing just not much to immediately around the area, need to drive to go to other restaurants ! But will definitely be back !

This is our second visit to this beautiful beachfront resort. Located on a private and quiet Pansea beach it’s a bliss to be staying here. Resort itself sits on top of a hill facing the Andaman sea with many huts to choose from and they’re all sea facing. Staffs are attentive and friendly. The breakfast is great although not many varieties unlike other major 5* hotels. Maybe because it’s only has 109 rooms. Nonetheless the food is great especially the Thai food. It has a gym, spa, souvenir shop, pool and water activities. We got no chance to swim and do water activities as it’s raining with strong sea currents. Located on top of the hill the spa is a must visit! Outside at the main road you can find many restaurants, shops, convenient store and massage parlours. This resort is highly recommended and we can’t wait to come here again.

We stayed as a family from August 11 to 16 and really enjoyed our time at this beautiful hotel. The setting is stunning, perfectly blended with nature, and the staff are very warm and welcoming. The highlight for us was the gorgeous beach, which we truly loved. Unfortunately, the heavy rain during our stay affected our experience a little, but in sunny weather this place must be absolutely perfect.

A wonderful escape from busy Phuket with an amazing pool and private beach it is a real Island experience. One of the best buffet/a la carte breakfasts you can imagine. From the first welcome the staff are so friendly and helpful. Amazing

Brilliant hotel, beautiful well maintained beach, large rooms with everything you need and more, great staff around the hotel and at the various bars and restaurants, excellent and varied food. Would highly recommend.

The Surin was over twice the cost of the other hotels we stayed at in Thailand, and it turned out to be quite disappointing. The whole place is very dated. This is not a five a star hotel. It is more of a three or four star that is still charging the price of five. Some of the issues we had. 1) The windows would not shut all the way. Since it was very windy we had dust coming into our room non-stop. 2) Mold. There was mold on our shower door that had been calked over so unable to clean. 3) Our blinds had bug damage on them 4) The stairs are no joke. The amount of stairs at this property make it burdensome to go from one part of the resort to the other. The resort maps are misleading, you can not avoid the stairs no matter what room you book. Do not book if you have children or seniors in your group. This is not a family friendly resort. 5) There is no AC in the main building. (where you have breakfast every morning and where you check in etc.) That means bugs will be flying into your food. It can be hot even in early morning. Then they will expect you to dine with open doors so warm air is bombarding you non-stop during breakfast. Also cutlery and plates are dated. Plates for breakfast were chipped and cracked. 6) I understand that not everyone on staff speaks English, and it’s unfair to expect them to. However, when they encounter a question they don’t understand, they should refer it to someone who can, rather than providing incorrect information Some of the positives aspects of the hotel is that they were not stingy with water, and they provided a three bed layout which was difficult to find. They had a private beach which was not overcrowded.

Suppose to be the best beach the best sea but too big wave . No chance for kids to swim there. Not good to visit the hotel this time of the year. No information about the Big wave.

Not good for kids. Too many stairs. No kids club. Too difficult to walk from the room to the beach. When we can not swim in the sea due to the big wave, no place for our kids Swimming pool too small with too many guests

We lucked out in the rainy season and had 4 sunny days at this beautiful resort. The food was fresh and tasty. The rooms and facilities are so clean, luxurious, and stylish. A memorable family experience for sure!