Holiday Inn Express Leeds City Centre by IHG vs Similar Hotels

Rooms were generally described as comfortable and clean, although a couple of guests noted issues with noise and maintenance.

Rooms are frequently described as very spacious and well-equipped, but several guests reported problems with air conditioning, tight showers and low water pressure.

Some rooms were dated and basic, affecting overall quality, but some guests found the size ample.

Complaints about uncomfortable beds and tired rooms.

Some reviews mention issues like dirty carpets and a smelly toilet, which negatively impacted the perceived cleanliness.

Multiple reviews note very clean, large rooms and bathrooms; overall housekeeping is consistently positive.

Several comments noted minor cleanliness issues, such as grubbiness and mould.

Several mentions of unclean rooms and dirty items found.

The location received mixed feedback; while convenient, some guests commented on it not being in the city center.

Repeatedly praised for excellent location close to the station and convenient transport links; many guests highlight this as a major plus.

The hotel is centrally located, though some reviews mentioned it being a bit far from the city center.

Location was frequently described as great with nearby attractions.

Numerous reviews highlight friendly and helpful staff contributing positively to the overall service experience.

Staff generally described as friendly and efficient with quick check-in/out, though there are mentions of queues at reception during peak times and occasional early-arrival reception issues.

Staff were consistently praised for being polite, helpful, and accommodating.

Staff received high praise for being welcoming and helpful.

Breakfast received high ratings, although there were minor complaints regarding specific food items.

Few detailed mentions; where noted breakfast was described positively by some guests, while many guests did not comment on food at all.

Breakfast pricing was considered too high with some negative feedback.

Food was generally received well but had some issues.

Amenities such as breakfast and coffee machines were positively reviewed by guests.

Mixed: good lounge and room provisions mentioned, but several guests noted missing items (fridge, toiletries, bottled water) and issues with AC; parking is available but considered expensive.

Basic amenities provided; several comments on lack of AC and heating.

Amenities were mentioned positively with some concerns.

Guests felt that the price paid for the stay, including breakfast, provided good value.

Multiple comments cite a very good price–performance ratio and overall satisfaction with the cost relative to quality; parking fees noted as an extra expense.

General consensus of good value for the price, though some services were seen as extra.

Value noted as good overall despite some shortcomings.