Best Western Palace Hotel & Casino vs Similar Hotels

Rooms were described as tired or dated by multiple reviewers.

Some complaints about room size and old furnishings indicating room quality could be improved.

Several reviews mentioned tired-looking rooms and issues with furniture and cleaning.

Overall good room experiences were mentioned, but some reports of lack of views and issues like ripped curtains.

Several reviews mentioned unpleasant smells and the need for cleaning in common areas.

Several mentions of cleanliness issues, including unemptied bins and concerns about old furnishings.

Some reviews noted dated facilities and shabby room quality, affecting the perception of cleanliness.

General sentiment about cleanliness was positive, but some mentioned issues such as the need for redecorating in bathrooms and some rooms having no view.

Consistently highlighted as a great aspect with good access to the promenade and beach.

Frequent comments highlight the central location and proximity to the beach.

Multiple reviews highlighted the prime location near shops and restaurants, making it a strong point.

Frequent positive remarks about the hotel's excellent seafront location.

Positive mentions of friendly and helpful staff throughout several reviews.

Numerous reviews praise the staff as friendly, professional, and helpful.

Staff were frequently praised for being friendly and helpful, contributing positively to the service rating.

Consistently positive mentions of staff being kind, considerate, and attentive.

Food quality varies; some reviewers praised it while others had negative comments about restaurant experiences.

Many positive remarks about the breakfast and overall dining experience.

Breakfast received positive remarks, though overall food options were not frequently discussed.

Breakfast received mixed reviews; some issues reported with food quality at times.

Mixed reviews noted the pool as a positive, but other amenities like the bathroom facilities had issues.

General good mentions of available amenities, though some areas need updating.

Amenities received mixed feedback, with issues like small pools and dated decor.

Amenities were generally well-received, with good praises for breakfast and room facilities, though a bar was noted as missing.

General sentiment of decent value for food and services offered.

Value rated positively but some found it variable depending on room conditions.

Good value was mentioned in context of location and breakfast, justifying a higher score.

Value perceived positively, though some guests felt they paid a bit more for a seafront view.