The Oberoi Cecil vs Similar Hotels

Many positive notes on room views, suite upgrades and old-world charm; generally high quality but isolated report of an unpleasant-smelling room.

Rooms were excellent and very comfortable.

Mixed to negative: attractive decor and views for some, but several serious room issues reported (slippery wooden floor, small/suite size complaints, broken extra bedding, jammed balcony door).

Rooms looked better in photos, but many guests found them comfortable.

Housekeeping repeatedly praised and rooms described as neat & clean, though a few mentions of a room smelling/being stale lowered the score slightly.

Rooms were clean and comfortable.

Mixed: several guests reported rooms that smelled of smoke and one reported a messy room; housekeeping seems inconsistent.

Some reviews indicated issues such as tired areas and slow buffet service.

Multiple mentions of excellent, convenient location with easy access to Mall Road, Viceregal Lodge and great views; reviewers call it the best-located property in Shimla.

Location is amazing, perfectly isolated yet walkable.

Very positive: excellent hill/valley views, great location and a terrace overlooking the valley that guests enjoyed.

The location was frequently mentioned as good with great views.

Consistently exceptional — staff repeatedly described as courteous, warm, attentive; special gestures, upgrades and personalized attention highlighted across many reviews.

Staff was amazing, friendly, and attentive.

Very positive: multiple mentions of amazing, attentive and cheerful staff; staff went above and beyond (extended stays due to service).

Many guests praised the staff for being friendly and helpful.

Food and breakfast are frequently praised as excellent with good variety; isolated comments cite food problems and in-room dining hassles that lower the rating a bit.

Outstanding food with plenty of choices and customization.

Strong positive: multiple guests praised the restaurant and breakfast; specific praise for dishes (butter chicken) and overall food quality, with minor buffet timing concerns.

Food was appreciated, but some guests noted the Indian breakfast could be improved.

Heated pool, jacuzzi and spa receive praise, but play area equipment is outdated and outdoor dining/space is limited which modestly reduces the score.

Amenities were great and well-managed.

Generally positive: thoughtful touches (terrace, live music, electrical chair for mobility) but some disappointment with the small bar lacking atmosphere.

Amenities mentioned include live singing and bonfire sessions, enhancing the experience.

Guests report memorable, special-occasion experiences and complimentary gestures enhancing perceived value; a few notes about extra charges (e.g., pick & drop) slightly detract.

Value reflected in overall experience, but some cost concerns.

Negative: complaints about extra charges (for kids/other facilities) and at least one guest calling it 'sub par for the rates'.

Guests felt it was decent value despite a few shortcomings.