Atlanta Marriott Alpharetta

Everything

Almost nothing

The staff was nice .

They had construction and we were being woken up super early. We were not able to see at all after arriving so late. For the amount we paid I feel like this was a huge problem.

The staff accommodated me for the pest issue after checking out early. Nice area, near a ton of options, nice staff. Room was spacious.

My room had bugs and roaches in the fridge area.

The staff were extremely nice and helpful. The convince of the location to shopping, dining and the venue I went to for a concert.

My only complaint, the walls are to thin. I was able to here people talking on their phones in both adjoining rooms. No fridge in the room.

The staff was welcoming, attentive, and genuinely focused on providing outstanding hospitality. Every team member went above and beyond to ensure we had everything we needed.The restaurant and lounge were clean, inviting, and created a comfortable atmosphere to relax and enjoy .

Location nice bed

Bathroom. Sink was slow draining

The staff were friendly and the location is ideal and beautiful.

I found multiple hairs in the shower, as well as a pair of eyelashes on the carpet. It immediately made me suspicious as to how well the rest of the room was cleaned. Based off of other people’s reviews, I’m going to safely assume that this was just a fluke. I would stay here again.

Location and Staff were excellent.

Construction going on outside room and Jackhammer going off starting at 8am. Was able to switch room's and from 3rd to 8th floor and on opposite side off construction. Still was woken up by drilling noise. Just not as loud. Also found a quetip in the bed on 8th floor. Other than that it was great.

I had a wonderful experience at this hotel. The quality of the food was excellent — everything was fresh, flavorful, and well presented. You can really tell that care and attention go into every dish, from breakfast to dinner. The culinary team does a fantastic job delivering both quality and consistency. What made the experience even better was the staff. Everyone was professional, welcoming, and genuinely attentive. Overall, this hotel offers not only a comfortable stay but also a great dining experience with a team that truly cares about guest satisfaction. I would definitely recommend it and look forward to returning.

We really enjoyed our time at the Atlanta Marriott Alpharetta. The room was clean and quiet with quality furniture, and the beds/pillows were so comfortable. We spent a lot of time at both pools and the whirlpool. The staff were all very nice, especially Ashley W (at the front desk) who was kind, thoughtful and very helpful. The restaurant staff took great care of us at breakfast. We recommend the Saturday morning farmers market (summer/fall?).

Clean and quiet for needed rest

The gentleman who I purchased coffee from in the morning was awesome.

The location was extremely difficult to get to as there are no signs where to turn to get to the hotel. I had to get on the interstate and circle around - it was awful. Happened twice. The shower head didn't work. I asked the women at check-out to please make sure I got credited the Marriott points and the points never showed up to my Marriott Bonvoy rewards. The only reason I stayed there was to get the points. It was very expensive and in need of a makeover. I expected a much better room based on what I paid.

Mr.Rahsaan really makes our stay enjoyable. He is soo kind and respectful and pays attention to detail during our stay. Always a warm greeting and encounter when we visit.🤗 Rahsaan is the best!

Clean, convenient, very nice room, quiet

did not eat

The hotel was centrally located, there was a lot of restaurants and shopping.

Great location, lots of nearby restaurants and selections in a very busy section of Alpharetta. Hotel is nice on the surface but rooms not worth $300 a night. I would rate rooms and in room services a 2 star. No safe, no hair dryer, communal soap, shampoo and conditioners. Shower area has a glass panel on tub but glass panel does not stop water going EVERYWHERE. Room furniture is dated and it is obvious rooms were recently updated. Rooms were very clean and AC worked great, as did water pressure and hot water. Noise level is high. Restaurant is good and Ambassadors club is great. No more Ambassador parking spots. Very disappointed. Next time in the area, i will try another Marriott that has all the luxuries I am used to.

The room served its purpose

The walls were paper thin and you could hear everything going on in the room beside us. The toilet was clogged after we came back from being gone all day and had to call maintenance at 10pm at night and he was inexperienced and was in no rush. My 18 month old grandson was sleepy and so it was getting irritating waiting for this issue to be resolved.

The location was ideal - close to the event I was attending, was surrounded by lots of great shopping opportunities and great restaurants and the wweather was perfect.

N/A

Great location, close to everything. I love that there was room service for breakfast lunch and dinner.

Our AC seemed to not be working properly. We had it set on 68 and it never would turn on to cool down. We went back to get a teddy bear that was left in the room, only had been gone for about 30 minutes to an hour and they were cleaning the room and stated they hadn’t seen the teddy bear.

Randy at the coffee kiosk was really friendly & helpful - his cheerfulness was always a great start to the day! Check-in and check-out could have been smoother due to some technical issues, but the staff were generally helpful & communicated well. Bar staff were friendly, food was good. Some traffic noise (room on highway side), but otherwise quiet. Room itself very nice.

Andrew Green is by far the best Bartender and I travel 11 states in the south. Always remembers me what I like and is just a great guy and the two people at the front desk david crow John Alvarez were so inviting upon checking just a wonderful experience and these three employees make my experience so much better than it could be I truly appreciate the treatment Thank you 5 stars every time

Great location, close to freeway and restaurants. The hotel itself could use some freshening up, especially the rooms. The executive lounge didn't seem as executive as other properties. The breakfast buffet had quality items. Hand sanitizing stations should be in the restaurant.

Ashley with the cool butterfly nails was so helpful to change my room out because it was incorrect initially and also returned my credit card to me that I left upon check-in. I appreciate the professionalism and honesty. I continue to come back because of good experiences. Katrina does a great job keeping the building welcoming and the older gentleman who works, the buffet on the weekends is so kind and always remembers my son and I greeting us with coffee and orange juice. CLo

Ashley was awesome and made our stay great! She was able to solve a problem real quick and get us in! She is awesome!

Nothing special

It looks old , carpets , room need renovation .

I liked everything, especially the front desk person this morning . She was extremely nice

That I didn’t stay longer

My stay was elevated to an exceptional level thanks to the impeccable service provided by the front desk, especially Rashaan. From the moment I arrived, I was greeted with a warm, polished welcome that immediately set the tone for a truly luxurious experience. Rashaan demonstrated a remarkable level of professionalism, attentiveness, and grace—anticipating needs before they were even expressed and ensuring that every detail was handled seamlessly. Rashaan’s knowledge, poise, and genuine care made me feel not just accommodated, but truly valued as a guest. It’s rare to encounter service that feels both effortlessly refined and sincerely personal, but Rashaan achieved exactly that. Rashaan presence is a true asset to the hotel and a reflection of the highest hospitality standards. I would return without hesitation and highly recommend this property to anyone seeking a first-class experience. My sincere thanks for such an outstanding stay.

It's an old Marriott, nice people, but a very dated experience. Not happy w/ $5 per day charge for paying w/ credit card. The concierge club is very sad. Packaged ultra processed food options like goldfish crackers.

I really wanted to enjoy this local day trip, especially after just coming back from a great four-night trip to Savannah with my parents and my kids. That trip was amazing with no issues at all, which made this experience even more disappointing. I am a hard-working single mom who always tries to give my kids the best experience wherever we go, and I also teach them to treat others with respect. We arrived at the Marriott Alpharetta around 4 PM and started swimming around 5 PM. After a while, we got hungry, so we ordered food using the QR code inside the pool area. I entered my information and placed the order, assuming it would either be charged to the room or processed normally. The estimated time was 30 minutes, but after waiting almost an hour, the food still hadn’t arrived, so I went to pick it up myself. I was also charged a $5 delivery fee, but I didn’t complain. The food was quite salty, but I didn’t say anything because we were there to enjoy ourselves, not expecting a fine dining experience. While we were eating, a supervisor named David came over and said they had not collected my incidental deposit at check-in. I explained clearly that my card was in the room and that I would bring it later since we were wet and with the kids. He said that was fine and there was no rush. Around 8:30 PM, my parents, who are 70 and 66, went upstairs because they were cold. About 15 minutes later, my mom came back down and told me the room key was not working. My dad was still wet and had become very cold, and she said his lips had turned purple. I told her to go to the front desk and let them know we were in room 831, but she was told they could not open the room without a credit card. That’s when I became very upset, because I had already explained the situation earlier and was clearly not going anywhere. The key had worked for hours and suddenly stopped right after I was asked for my card, which makes it seem like it was manually blocked without properly informing me. If that was the case, I should have been told clearly that the room access could be affected. This created a very stressful situation. My parents were locked out, my father was not feeling well, and I could not leave my kids alone to handle it immediately. I also felt uncomfortable and couldn’t help but question if we were being treated unfairly. It felt like we were being seen as if we might not pay, which is very upsetting. I work very hard, run my own business, and would never behave that way. All I needed was a sincere apology and clear communication. I understand that mistakes can happen, but instead I felt like the situation was being shifted onto me. We went back to the room, but I was too upset to rest, and my father was still not feeling well, so we decided to leave early and checked out at 10:40 PM. Both of my kids were asleep, so I had to carry one while my father carried the other. It was a very stressful and disappointing end to what was supposed to be a relaxing day. I was also told that an incident report would be made, but when I spoke with the manager Patricia the next day, she did not seem to know the full situation. While she did sound somewhat apologetic, she also continued to say that it was simply their policy to have a credit card on file. I understand that policy, and I have no issue providing a deposit, but this situation was not about the policy, it was about how it was handled. She offered me a $50 credit, which honestly felt very dismissive considering everything that happened. I hope management takes this seriously. This situation was avoidable and not handled properly.

A big shoutout to Lucy. She is very sweet and kind. When I was walking to the elevator she waited for me to come with a smile then immediately greeted me and then send me on the elevator and wished me to have a great evening. We don’t see that anymore. The staff and service in Alpharetta are amazing. We have been enjoying every stay here so far. Thank you guys for making our stay pleasant every time. 🫶🏽

Katrina and all of her staff were completely on Q! Professional, kind and had things in great order. The choice of an indoor and outdoor pool is always nice! We also soaked away our stress in the spa.

We didn’t want to leave.

I had a bit of a rough start here, but Kelvin and Yailis at the reception desk were absolute stars 🙂. They really made my morning after I had a disappointing experience with my room, which wasn't clean and had a washroom floor that was sticky and made a disgusting sound when I walked on it with slippers. Thankfully, they're in the process of moving me to a new room. At breakfast, Xiaow was also very helpful and wonderful. I don't like to focus on the negative, but my first night here wasn't very comfortable.

Very woodsy and enchanting

Hot tub worked sporadically

Ridiculous prices for drinks.

The breakfast was nice. The hot tub was relaxing though I like it a bit warmer but that’s me. The room were very clean and comfortable. A wonderful experience. Close to a lot of great restaurants as well. When you need a break it’s a nice place to go.

When we are visiting family we always stay at this hotel. Staff are super friendly, hotel is clean with nice amenities and the food is excellent! The Brussels sprouts and truffle fries are to die for!! They gave me the recipe to take back for my family in Maryland. Not as good but close enough! Thank you Andriev Candido!

The most important and only thing that made this a 5-star stay was the staff. I had a bit of a rough check-in experience and was tempted to cancel my stay. However, Ashley stepped in and took ownership, helping me to get settled into a better room, acknowledging that the previous room was not up to Marriott standards, and finally communicating that she’d be tracking my satisfaction throughout the stay. This location is in need of an aesthetic update and some deep cleaning of its HVAC. BUT I would stay there again if Ashley and the rest of the front desk staff were there. They could have been apathetic and noncommittal in their efforts to diffuse the situation, but they were empathetic and patient with me until they got it turned around. This team would thrive even more if the property were to commit to coming up to the Marriott luxury standard that I expect for this area of Atlanta. Thanks Ashley and team!

We were in town for a soccer tournament, and a great experience at the Marriott Atlanta Alpharetta. Josie was wonderful at check in. She was very helpful, friendly, and ensured everything was correct with our room.

We’ e spent a few months at the Atlanta Marriott Alpharetta since August of last year, over a half dozen visits. The staff is incredible in every single department, food service, lounge, housekeeping, reception. This time a special thank you to Ashley at the front desk who went above and beyond to help us when we were stuck a few days extra due to a huge northeast snowstorm. She remembered our request every time we came to check status - and didn’t need to be reminded. She was kind, showed a problem-solving spirit, and ultimately went above and beyond for us. It’s experiences like this that keep us coming back. Thank you.

I cannot say enough nice things about Morgan and Ashley. I am a Cardiologist and I was here for work and my assistant accidentally booked the wrong Marriott 80 miles away. I was in a bind as I needed to give a virtual presentation and Morgan and Ashley's hospitality saved the day and saved my presentation. When I come back, I will definitely stay here! Thank you so much, Morgan and Ashley!

The location was nice, the heated pool was nice.

That only one dryer was working. With all the soccer teams staying there. Mom’s doing laundry last night was a nightmare.

Normally, I have nothing but good things to say about Marriott properties, but this one is an exception. I will say the overall property as well as our room was spotless clean. But the service was poor and worst of all our shower had no hot water. I had attempted to check in on my app and get mobile entry. I did this hours in advance, but by our check in time we never received anything. When we arrived, there was only one person working the front desk. So I had to wait with two people ahead of me. The employee gave us a key and said they had been having trouble with them working. Our room was on the 5th floor. Sure enough, the key did not work. I went back down. I had to wait in line again because two other guests were ahead of me. The employee gave us a new key for a different room. And to her credit, she was apologetic. As I said, that room was very clean. But before bed, when I got ready to take a shower, we had no hot water. Very aggravating. The next morning at check out (I could not check out on the app either), I went to the front desk. No one was there. Another guest said the front desk employee had left but would return. And he did after a few minutes. I told him about the lack of hot water. He did not apologize; he just said he would take a look at it.

We really enjoyed our time at the bar with Netsanet. Great drinks and great conversation! Would love to have her serve us again!

Came for Valentine’s Day and the food was good! Our server Net Sanet was excellent and super sweet/attentive.

Randy was amazing and introduced me to my new fave drink!!

This was an excellent hotel for a business traveler! The room was very comfortable and clean and all of the employees that I met were extremely helpful. Andrew and Net in the restaurant went out of their way to provide amazing customer service! A fantastic experience!

Location

They charge my credit card too many times by mistake

I spent one night at the Atlanta Marriott Alpharetta. Everything was excellent! One particular employee, Rahsaan, stood out for his incredible 5+ stars personal service! His professionalism and attention to detail was TOP SHELF!! He is a huge asset to the Atlanta Marriott!! Thank you so much Rahsaan and Marriott! I’ll be back!

Stay at Marriott Alpharetta. Great location very clean and the highlight is their amazing barista Randy. They have Starbucks in lobby. He is always super friendly. He makes a great cappuccino. His warmth is always a great start to the day.

I travel weekly and have for decades. Randy is the best. His customer service and welcoming and friendly attitude makes all this traveling more enjoyable.

Hotel rooms are a little dated but the staff make up for it. We stayed for a soccer tournament and the hotel was extremely crowded with graduations and a wedding. However, the staff did a great job at accommodating a last minute request for the soccer team and was always willing to help. Thank you for all the help!!

Had an excellent experience at the restaurant/bar at the Marriott Atlanta Alpharetta, thanks entirely to Andrew Green. He was incredibly welcoming from the moment guests arrived and made everyone feel comfortable and taken care of. Andrew was always one step ahead—anticipating needs, checking in on guests, and helping out across the entire service area without missing a beat. He clearly takes pride in what he does and keeps everything running smoothly, even when it’s busy. His recommendations were spot on, from great spirits to thoughtful menu alternatives, and he even shared helpful local suggestions. On top of that, he was genuinely personable and easy to talk to, which made the experience feel relaxed and enjoyable rather than rushed. Andrew is an outstanding representative of Marriott and someone who truly elevates the guest experience. If you’re staying here, make sure you stop by the bar—you’ll be glad you did.

I have to say that the team at this Marriott is top of the class. Great room, clean, serviced daily. The team at the bar and restaurant are 6 stars, even though ratings stop at 5. Hats off to Andrew, Net, and Zach, such a great team, they are now part of my family. Looking forward to coming back again soon.

Netsante, Zack and Andrew are incredible! I have stayed at the Alpharetta Marriott for over 10 years and I will never book anywhere else. Customer Service is a 10/10.

Great location, nice and private.

Clean, excellent staff, great amenities!

Great location and well maintained property. The staff were very friendly and welcoming, and they allowed us both early check-in and late check-out at no additional cost.

The room decor needs some updating, and the bed was not very comfortable.

This hotel has been around for decades. But it’s fresh inside, nice bar and common areas. I’m a titanium so got upgraded to a large suite - bed was comfy and quiet. The club lounge is nothing special and the fridge is full of Pepsi products; odd for Atlanta. All in all a pleasant stay at a decent rate.

Love the indoor pool and hot tub!

Great experience! We showed up a day late and even though they were overbooked, Rahsaan got us in and went above and beyond to help us. 5 stars to Rahsaan alone!

Tired old hotel in need of an update. This was the first Marriott that I have ever been to that did NOT have valet parking nor a bellhop.

Randy is the best. We went with our whole family and we had a great experience at breakfast every morning. Definitely coming back.

It all started Monday morning at the Marriott Atlanta Alpharetta. I've driven all the way from Florida for a big interview, and I head downstairs with one mission, COFFEE. I round the corner to find Randy... closing everything down. Machines off. My coffee dreams officially crushed. Cue my very dignified response: "NO. Not today. I have an INTERVIEW. I NEED THIS COFFEE!" (Yes, I said this out loud. Desperation isn't pretty.) Randy kindly explained they close early on slower days, and looking at the completely empty lobby, I had to admit he had a point. This is where most people would've given me the classic "sorry, we're closed,” and been totally justified! But not Randy. This absolute legend looked up, smiled, and said, "You know what, what can I get you? What would you like?" I stammered, shocked and couldn’t respond (unbelievable), say “what do you recommend?” Randy saves me again by asking “do I trust him?” Sureeee why not… He proceeded to make me one of the BEST coffees I've had in ages-not begrudgingly, but with a genuine smile and a heartfelt "Have an AMAZING day!" And you know what? I DID. That interview? Nailed it. My entire attitude? Transformed. All because Randy chose kindness over convenience. He could have easily directed me to grab a sad decaf from the breakfast station. Instead, he took a few extra minutes to make my day infinitely better. Randy, you are the MVP of hospitality. You turned a potential disaster into a moment I'll never forget. To the Marriott Atlanta Alpharetta: Give this man a raise. Or a cape. Or both. Forever grateful (and caffeinated), A Very Happy Guest from Florida ☕💙

Staff was wonderful. Prompt, polite, helpful. I found them to be professional, courteous, and entirely on top of every aspect of their duties.

Staff moved fast, very polite, very helpful. Rooms were clean. No clue on actual value, paid by the company. Not walking distance, so plan accordingly or stay in the well appointed bar and restaurant.

Very nice hotel and love the restaurant with great breakfast buffett and A la Carte as well. Very attentive staff!

We are so happy that we selected the Marriott. The space is exactly what we were looking for. It allow the team the space to enjoy one another!!!!

Beds and staff friendly

Mold in bath tub; dirty towels were outside room for 24 hours. They were not ours ; next day cleaning cart stayed outside our room????? The danish in restaurant was awful

Room was clean, parking ok, staff friendly, no upgrade was offered.

Clean, well maintained, smells good

Easy checkin and parking

The bar was amazing

Room was clean and parking was fine. But was very disappointed during the check in process. I reserved and paid for a double bed in advance and only at the time of check in I was informed it was not available and they only had a King bed room. I was told since the reservation was booked through a third party, there is no guarantee for a reservation. No concessions were even offered despite this inconvenience. I think this was very unprofessional on the part of Marriott. They should have at least notified me of a possibility that the room I already paid for was not available. I don't accept the excuse about using a third-party reservation and will likely avoid booking this hotel in the future.

Wonderful stay We appreciate our stay here at this hotel everyone is very nice and professional We enjoy our breakfast nice variety and choice of items Really recommend !

I booked a room with two double beds. They only had a King room available, so one of my party had to sleep on a rollaway bed. Not what I reserved and not what I paid for, as it left the room cramped and uncomfortable. Unhappy with the result, although the staff was professional.

Friendly staff. Great meeting rooms- perfect for large scale conferences.

“Amazing service and absolutely delicious food! Joe and Net were phenomenal—friendly, attentive, and made our experience unforgettable. We always have a great time here and can’t wait to come back!”

Stopped by the bar for a beverage. The bar was busy but the bartender, Joe, was very attentive and took my order right away. Made a killer old fashioned. Would recommend!

Decent mariott

The Hotel management is great. Facilities and check in,check out process is also great.

Very calm and clean environments

Na

Beautiful facility, great breakfast options, well lit and large parking lot.