Concorde Marco Polo vs Similar Hotels

Standard quality, with some concerns about heating.

Issues with room amenities, such as broken TV and hairdryer, and concerns over lack of supplies.

Rooms are a bit older and in need of modernization.

Rooms are frequently described as old, worn, with broken fixtures, bad smells and outdated furniture or carpets. A few reviews mention acceptable or clean rooms, but overall the accommodation shows wear and needs refurbishment.

A lack of coordination resulted in significant wait times and a lack of heating in the room.

Concerns regarding room cleanliness and maintenance noted, such as unclean mirrors and irregular cleaning.

Rooms were clean and well maintained, providing a relaxing atmosphere.

Many guests report poor cleanliness: dirty carpets, stained rooms, cockroaches, rusty/dirty bathrooms and a generally neglected appearance in parts of the hotel. Some isolated mentions of clean rooms, but overall cleanliness is inconsistent and a frequent complaint.

Top location as mentioned in the reviews.

Great location mentioned in several reviews, easy access to activities and nearby attractions.

Excellent location, close to important places and the beach.

Location is repeatedly praised: close to the centre, restaurants and about 500 m from the beach; guests highlight tranquillity and convenience of the site.

Staff are described as very friendly and attentive.

Staff described as friendly and attentive, with specific praise for individuals like Freddie from the Animation team.

Staff was friendly, professional, and attentive.

Service is mixed but often competent: a number of guests note rude or inattentive restaurant staff, while others praise the owner, administrative staff and certain employees as pleasant and professional. Overall the front-office/management appear reliable despite lapses in restaurant service.

Quality of food is very standard and lacks freshness.

Food praised by many guests, although some mentioned it could be improved.

Breakfast was fresh and varied, but some feedback suggests a better vegetarian variety.

Food receives frequent criticism: poor breakfast (bad coffee, weak juices, bad omelettes), buffet described as mediocre and limited. A few guests note variety in half-board options, but overall F&B quality is below expectations.

Amenities were standard, but specific issues were not mentioned.

Good entertainment and activities available, although distribution of VIP privileges noted.

Animation team contributed to a lively atmosphere.

Amenities include a family pool, garden and private parking; however the pool and some facilities are reported dirty or poorly maintained, there is no covered pool or water-park, animation is limited and some rooms lack Wi‑Fi. Mixed but present.

Quality of food and beverage does not meet expectations.

Good pricing for services offered, although not all guests felt it fully met their expectations.

Overall service exceeded expectations, good value for comfort and service.

Multiple guests feel prices are high for the quality provided (old facilities, inconsistent cleanliness and food). Some guests still find the location and pool justify the price, giving a middling score.