Park Inn by Radisson Cardiff City Centre

HOTEL CLOSED, but is still taking bookings! Don't book! We booked, traveled for 4 hours, got there to see it was closed leaving us having to find somewhere last minute or sleep on the streets. Awful.

I booked the Park Inn on the back of a really great stay last year. We booked for NYE and I only received notification yesterday that our booking had been cancelled. Upon investigation it is due to the hotel being closed. Why has it taken them 5 months after they closed to cancel bookings? Especially with my booking having been made a year ago and meant to be in 2 weeks time. Do not book!

This booking was cancelled by the property and I still have no refund

The hotel closed in July, I wasn't informed, reaccomodated or reimbursed.

We arrived at the hotel and it had been shut down ! I had not received any email or message warning me of this situation. I spent a large part of my day looking for alternative accommodation in Cardiff as l was staying there for a concert. Luckily l managed to find a hotel . I was not informed by the hotel or by booking .com . I feel this is very bad management on both parts .l have been a loyal customer to Booking.com for many years , and now feel its time to try another company . Also l was lucky l had free cancellation or l think l might of been charged ..l cancelled a hour before the check in time .

Nothing

The hotel cancelling our early booking when they realised there was a concert on and they could make twice the price

It was closed.

It is in a great location, very close to the Utilita Arena for the two concerts that I was attending. Unfortunately, my booking was cancelled due to work being carried out during this period and had to find alternative accommodation.

I was disappointed that the booking was cancelled, but fully understand the situation.

The hotel is closed we coudnt stay there yet you can still book a room

Its closed with out any warning

Location.

The car park was shut and we were not given a clear answer when we asked why. We had previously been told the car park would be open.

Stayed for a gig so mega expensive everywhere on the weekend

Great location

Hiked prices for event Room cleanliness could be improved Bed uncomfortable

Nice hotel clean staff were helpful.

Bed was uncomfortable, hard, strange headboard that moved, and no bedside socket to charge phones.we were told the wrong time for breakfast but were refunded the cost.

Hard to even comprehend what happened here. We booked the park inn at the beginning of July, to stay for 2 nights from the 1st of August. Upon arrival, we were greeted with a notice on the doors to state the hotel was temporarily closed from the 16th july. Not only were we not notified of the closure, we were even given a prompt two days before our stay that they were expecting us. We had travelled 4 hours, meaning we had to pay mental prices for a last minute booking elsewhere. We then had to use our car to change outfits as we had little to no time until the concert that we were in Cardiff see, was due to start. To top this off, the hotel won’t answer any call and we are currently waiting to hear back from booking.com regarding this matter. Needless to say we will be seeking compensation and hopefully this post informs anyone else who has booked and expecting to stay. Absolutely pathetic.

Very Clean and tidy

This hotel closed mid July but failed to inform us of this fact! The Monday before we were due to visit, I received an email from Park Inn saying the staff couldn’t wait to welcome us. I had booked Early Check In and nothing was flagged that the hotel was shut. We arrived and there were signs written on A4 paper saying the hotel was closed. It left a number to contact. While I was ringing the number, I got an email to say my stay was cancelled! No one answered the phone. I have had no contact at all. Absolutely shocking from a hotel linked to the Radisson group.

I've travelled all over the world, long before tripadvisor was even thought of but I've never had such a bad experience as when staying at this hotel. 33 degree heat and no air conditioning in the room is really poor and the fact that no hand towels are provided is just bizarre - I've never experience that anywhere before. Only two lifts serving five floors and one of them has been out of action for many, many months. The other lift is unreliable and has a mind of it's own - it kept going down to the basement even though there was no-one there and no-one wanted to go there. Inevitably this lift gave up one day leaving my wheelchair-bound wife trapped on the third floor. Now you would expect some empathy and concern by staff but all we had from reception was a shrug and the words 'Make a complaint then' Staggering response. Then there is the issue of the car park for which we paid £55 for 72 hours parking only to find it closed one day. We were directed to use the staff car park instead only to then receive a parking fine which the hotel has not rescinded or made any effort to compensate us despite only parking there on their specific direction. Has anyone ever got an answer from their telephone ? I have spent 4 hours ringing at all times of the day and no-one has ever picked up the 'phonwe. Similarly with their e-mails - they have only responded once to half a dozen emails. Clearly this hotel hotel is shambolic and customer service is non-existent. I will be interested to get a response from the staff explaining why no-one answers the 'phone or reponds to e-mails. My advice - avoid, avoid, avoid.

Perfect location to go for a wander, see the castle, eat in a restaurant and drive to the ferry the next day.

Comfortable room right in the city centre, very friendly and helpful staff.

The room had no air conditioning so was hot - opening the window helped but then we were woken very early by construction works right outside the hotel.

Great location and staff

A kitty dated

Really very good.. One tiny fault... chipped enamel in bath. Breakfast buffet was great value. Lovely hotel. Great location.

Fab place, bed was really hard though

Just the bed was hard everything else was sound

Comfy bed, great location and pleasant/helpful staff

The hotel was closed

Great location, comfy big bed.

It’s a bit run down. The lift wasn’t working one evening.

Just awful! I haven't got a good word to say about this place. The room was small, tired, musty and general cleanliness was poor. It was a 28c day and there was no aircon and the window opened about 3 inches. I politely asked about the lack of aircon at reception and the response was "we are only 3-star". They did put a fan in the room but that just blew round the hot air. The bed was so uncomfortable with one bouncy, synthetic pillow which just gave neck-ache. I had a dreadful night's sleep for a whacking £190. And don't bother contacting Radisson direct because their customer service is non-existent.

Lifts were not working and had six floors to walk up and down. Not all staff were helpfull Car park was £25 per night

Staff are friendly, and communal areas are modern and comfortable. The hotel is looking tired and would benefit from repainting inside and outside. Room was very expensive for what it was at £135 a night for a standard twin, the room was dated and painting in the room was a poor standard.

It’s beautiful style

It placed my life at risk of harm! If there was to be a fire the cladding was deamed dangerous and a health and safety risk!! The hotel was closed a week later .

Central Location

Found staff uninterested at breakfast

I booked for a concert, expecting a high standard and as it had parking. Car park was closed, no help suggesting other parking, and for £350 for the night I expected better.

The hotel is very centrally location, just 5-6 minutes walk from main attractions and train station. The staff is so friendly and helpful. Breakfast was very good.

Only that the windows can not be opened fully.

Location

Bathroom was a bit dirty. Shower had some mold

Hotel was very nice. We were on a tour with Trafalgar Tours and the breakfast were very good. We only stayed for a short time.

Location value

Supposed to been 2 single beds it was a double

Was upgraded to a superior room on arrival, it was huge with a huge bed! Bathroom lovely too. Location was great for an event at the arena as just across the road! Staff were lovely, would definitely recommend.

N/A

Location excellent breakfast very nice easy access to town center

Nice location nice staff

Was fine

Great staff. Good location

No air conditioning and the hottest days of the year

Good location

One of the elevators.was out of order, huge long queues to use on graduation weekend when the hotel was full to capacity. No air conditioning in the rooms, extremely hot. Windows don't open enough and the small fans were not adequate.

The staff - absolutely wonderful and friendly and hospitable

Nothing

Good location

No air conditioning, only one working lift. Was told early check in was available, on arrival was then told it would be about 3 hours. Will not be staying there again

Great location, air con in the room greatly appreciated due to the recent heatwave

Cost! Price was at least double due to event at the stadium - we had 2 previous bookings cancel on us so we had very little choice and this was best we could find even though we booked 7 months in advance. All day dining menu is very expensive- £15 for a frozen Goodfellows Pizza!

The bedding was all stained. Had to ask reception for towels as only the dirty towels in the bath from previous guest available. Also 2 hrs after checking in was told hotel was closing next day and we had to move to another hotel. Had paid the hotel for b&bfor two nights and new hotel had to pay nearly £40 extra for breakfast. Really was a fiasco

Location, helpful staff.

No air conditioning.

A memorable experience, for all the wrong reasons. Summary: Only one of the two elevators functioning, and even the second one failed one morning; no A/C in rooms; car park unavailable for last two days of stay; restaurant only serves breakfast, which was good; staff very accommodating except the one on reception at the time of the elevator failure. Arrived at the underground car park. One of the two elevators out of order (for more than three months, apparently). Second one arrived after seven minutes. With one of our party in a wheelchair a lift is essential. Check-in went well, very friendly staff, albeit that's when we learnt that there was no dinner restaurant. Lovely air-cooled lobby/atrium. Then it was all downhill. Got to the room and a wave of heat hit us. Knew right away that there was no A/C, especially after spotting a small portable fan. With temperatures in the high 20's to low 30's and a window which only opened a couple of inches, we weren't looking forward trying to sleep. I find it unbelievable that a Radisson hotel in a large city centre has no A/C. Due to street noise at night, mostly from bars and restaurants, had to keep the window shut although the noisy portable fan did compensate by providing plenty of noise. Next morning, second elevator was out of order, stranding my wheelchair-bound sister on the third floor. Upon speaking with the receptionist she just shrugged her shoulders and said, "Make a complaint". Fortunately, about 10 minutes later the manager and a team member arrived with an evacuation chair and expertly brought her to the ground floor. And there's more: upon returning to the hotel on day 3 the underground parking doors were closed. Somewhat annoying as we had paid close to £60 to park for three nights. Upon enquiring at reception we were told to park in the outside staff car park. I think most readers will guess what happened next: today a £100 parking penalty arrived by email, for illegally using the staff car park! So now that has to be reversed which I'm sure will take numerous emails and phone calls. Without doubt this hotel is a comedy show. I have stayed in hundreds of hotels worldwide, for business and leisure, and this has been the worst. There's more but filthy room carpets and awful bar food are not worth mentioning!

Lifts broken so had to walk 5 floors, other than that everything was okay. Good Expedia price but expensive if you book direct

reception staff were extremely welcoming

all perfect

Lovely hotel in the middle of Cardiff

Good location, but very hot and no aircon, hotel parking inaccessible (plenty available nearby though) and only one lift was working for our entire stay. No fridge in the room either which I would have expected.

A 2 night stay at the Park Inn. Staff helpful and friendly. Nice lobby area. Check in was quick-we had to reactivate the room card on the 2nd day as we had 2 separate bookings but we kept the same room. The room was really hot owing to the heatwave and no air-conditioning but fan was supplied and in the room. Bed was really comfortable. Decor was a bit tired but didn't affect our stay. Nice powerful shower - only bath towels provided -no hand towels but changed on request. Iron and ironing board in the room. Plenty of hanging space. Just a few minutes walk into the city centre and 30 mins walk to cardiff bay. Overall a very good stay.

Central to Cardiff, great breakfast

Bathroom had been poorly repaired, shower was not easy to get the right temperature

Location excellent + nice breakfast choices.

Mattress was very firm and no air conditioning.