AC Hotel by Marriott San Juan Condado

The breakfast was great with a beautiful view of the city and ocean

The hotel is under renovations but it was not so bad

Great location with access to nice cafes and restaurants as well as the beach.

The cost at the restaurant and also the cost of items from the quick mart. I understand it’s a vacation hotel, but it seems that the prices are too high.

El hotel muy bonito y el aseo fue bastante bueno. Las chicas de la limpieza muy amables y muy pendientes de todo. La ubicación es buena, es una zona segura y la piscina deliciosa. Nos permitieron hacer late checkout sin costo por tener un bebé y después nos guardaron las maletas hasta que tuvimos que irnos al aeropuerto. El ambiente en el rooftop es muy agradable y en general el hotel es muy tranquilo.

No me gustaron varias cosas: 1) El desayuno fue el mismo todos los días entonces eso nos cansó un poco porque todo muy repetitivo. 2) No me gustó que no todo el personal fue amable, algunos si pero otros no y creo que para trabajar en un hotel eso debe ser obligatorio. 3) Muy pocas opciones de comida en el Rooftop para gastar los 20 USD en créditos que nos dieron. La verdad en comida lo disfrutamos una noche, las demás tocó trago y hubo algunas noches que perdimos los créditos porque ya no sabíamos que más pedir. 4) Entiendo que las propinas son importantes pero enserio, ¿para todo y tan altas? me pareció una exageración. 5) El aire acondicionado de una de las habitaciones fue demasiado ruidoso. Del cansancio uno finalmente se acostumbra pero en verdad dormir con ese ruido no es fácil para todo el mundo.

Good location, pool, parking, staff.

Room was tired. View from balcony completely obscured by the hotels own structure. Like sitting in a corridor.

Las instalaciones están muy bien. El personal correcto. La ubicación está perfecta

La piscina es muy justa y no siempre estaba limpia.

Ubicación

No tiene comida a la habitación

Very nice breakfast buffet selection for the price and you would get a portion of that $ back for your daily room credit.

on 8-17-26, I went to the poolside bar / restaurant and I attempted to order a childs size burger and was advised that I was unable to order it since I didn't have any children with me per the female server. I did take my complaint to the restaurant supervisor and as he stood firm to not accomodate me and I then requested to speak to the manager. I did speak to her (Joanne) and was allowed to order the burger and she paid for the coke soda, also at check out time of the hotel I received an unwarranted charges. From when I arrived to this hotel on 8-15-26 there has been nothing but inconsistences with the deposit, directions to pool party (which is several blocks away) to being discriminated when I went to order food to unwarranted charges at checkout.

El lugar es moderno, limpio, tiene muy buena ubicación y la atención excelente!!

Unicación adecuda

A mis amigos les hicieron un cobro por una multa que generó el hotel falsamente

El personal es agradable y amable. Les pedí el favor de hacer el check in más temprano y me ayudaron sin ningún cobro adicional. Eso es valioso, que logren empatizar con el cliente. El desayuno es bueno, pero no algo extraordinario. Podrían variar un poco los alimentos de cada día. La habitación es limpia y el personal de limpieza deja todo impecable todos los días. La habitación no es la más lujosa, es normal, no tiene nada muy especial.

La relación calidad - precio no es la mejor. Creo que por precios más bajos, podía conseguirse algo similar. Las instalaciones no son excepcionales, la única amenidad que tienen es piscina, que tampoco es la mejor que uno pueda encontrar.

NA

We received unrecognized charges for a $1,050 smoking penalty for no reason. No smoking took place in the room, the documentation was altered, without a validation process and they offered no solution. It was blatant theft. We dont reccomend this hotel! The first day we had a badly welcome, even the property had taken the money they didn’t find the reservation Nobody explained anything about the facilities , wi-fi access or different things you need to know At the breakfast time next morning , the attention was awful, zero empathy, actually we decided to have breakfast in other places nearby . Very bad experience

Loved all the amenities. The hotel was clean. Rooms were clean and large. The staff were friendly and helpful. The location great too. Walked to the beach. There was parking on the premises. I booked on another site and was able to get breakfast and parking included. I could go in and out the lot as much as we needed to. Which was great since we drove to the rain forest and snorkeling . I could not be more impressed.

I was facing the Burger King. I wouldn’t have gotten the same room if I had known.

The room was beautiful and the hotel is in a great area.

Cleaning services were offered around 3-4 instead of early morning or afternoon. We were also given a hard time about getting breakfast although the reservation stated breakfast was included.

I liked how close we were to everything and plenty of restaurants around. I loved how the front desk text you throughout your state to check to see if you need anything. It felt very personal.

The rooftop bar did not display accurate times of when it opened and closed.

I like the property it was very nice

Comfortable mattress and pillow

Not very clean

Location was good

Extremely Pricey. More expensive than it should be

The location

The air conditioning is very loud. That was our only issue especially with our baby .

Nada

El trato mal y el precio le añaden otros impuesto

El personal de recepción: la señora Ayala. Nos pidió una cantidad de dinero superior, que no correspondía a lo convenido con booking

Staff horrible. Tries to take advantage of you

Me gustó todo la verdad el personal muy atento , la limpieza del hotel y de los cuartos verdaderamente excelente, me gustaría volver 🇨🇺🇨🇺

El único inconveniente fue q el aire del cuarto no estaba funcionando al 100 pero tuvo arreglo

The amenities

Waiters in the restaurant were not the most helpful or pleasant especially the morning waiters

Todo maravilloso,un personal encantador

Nada porque todo fue excelente

Las habitaciones son cómodas. La piscina y gimnasio accesibles. Buen servicio al cliente.

El costo por noche muy alto.

Clean room / hot shower

1 pool/ slow lines for front desk, / beach was too far from the hotel/very bad views.. I didn't even want to go on the balcony. This is not a great Mariott and Mariott is my favorite hotel since the 90's.

The roof top pool was amazing. The location of the beach was nice. Not too far of a walk. I loved that they included chairs and umbrellas for the beach.

There was no dresser in the room to unpack. Had to live out of the suitcase for 6 days. Buffet was included for additional cost but prices for it was not impressive to what they served. They charged tax on the buffet after the fact that gets charged to your room everyday and expect a tip for the buffet. If you're wanting to do things in Old San Juan you have to uber. Although uber wasn't too expensive, everything that you do is in Old San Juan so we had to take an Uber every single day there and back which in the end cost us over $100 in order to see things next time. I will definitely stay in Old San Juan.

Everything about this property was beyond amazing the pictures truly don’t do it justice. Everyone we encountered, from the front desk staff to housekeeping and the bartenders, was incredibly kind and welcoming to me and my entire party. They went above and beyond by offering great local recommendations and making sure we had a wonderful experience. I truly enjoyed my stay and will definitely be returning again!

Just a minor concern: I originally reserved a room with two beds but was given a room with one king bed. I was informed that the double-bed rooms were no longer available, so my room type was upgraded and the couch was considered the second bed option. While I truly appreciate the upgrade, I feel I should have been informed and given the choice before the change was made. We made it work, but the situation left me feeling a bit disregarded as a customer since the original reservation wasn’t honored or discussed beforehand.

Localização excelente - praia com facil acesso a uma quadra do local Quarto super confortável - cama e travesseiros confortáveis Excelente atendimento dos funcionarios do restaurante - em especial do Wesley - que nos atendeu super bem Academia excelente

Recepção não muito prestativa - mas nada que impedisse a excelente estadia no local Café da manhã bom - mas um pouco caro para quem não paga na reserva inicial

Localizacion ,Amabilidad del personal. Gracias por el servicio.

Ubicación

Todo

The only person kind in that facility is Joan, manager.

Front desk Karla is the worst That I saw in my hotel's life. Pour attention and attitude, so sorry for the management's. Over price for the facilities and service.

Przestronne pokoje, komfortowa łazienka, siłownia

Siłownia nie jest otwarta całodobowo, obowiązkowa opłata pobierana przez hotel niezależnie od korzystania z restauracji, czy sklepiku, 45 USD za dzień

Ubicacion, cercanía, limpieza

Que desde las 9 am el día de la salida ya nos habían tocado la puerta para salir

Katherine at the rooftop bar was wonderful!

Rooms were very nice, clean, spacious. Staff were very nice amd accommodating. The location and space catered to various ambiance. The rooftop-pool-bar, and restaurant was a good vibe. The location was safe and walking distance to many things nearby.

Although there wasn't a beachfront, the beach was walking distance and not far

Room, facilities, parking, food, drinks, pool, the whole AC holtel is awesome, we'll taken cared of and clean, the personnel is well prepared yo help you during your stay and make you feel very welcome, there are several restaurants around with something for everyone, the place is in a good location specially if you like spending sone time at the surrounding clubs, but the hotel has a bit of everything incase you just want to relax

The price was high for us but that is most likely because we booked in a very short notice (on the same day)

Las facilidades

Que donde te semillas los dientes esta afuera del baño en la agitación que me toco y esta junto a las camas

Excelente opción para hospedarse. Céntrico y muy cómodo. Lo recomiendo al 100%

Close to everything and a very quiet place.

The beach is far away, so for the price, it’s just not worth it. Furthermore, when I called from the beach to inquire about towels and access, the young woman at the front desk—on May 17, 2026—was extremely rude; she simply said, "I'll find out what's going on right now," hung up on me, and I never received a callback explaining the situation. Then, upon checking out on May 18, 2026, he proved completely unfit for customer service; she wore such an angry expression that it was actually frightening.

The greetings of the employees and the clean of the room

That the blackout curtains are not long enough so the sun still comes in

Reserved a king room was told on arrival none left.

HABITACION

EL MENU DE LOS DESAYUNOS, DURANTE TODA LA ESTANCIA SIEMPRE FUE LO MISMO, SE HACE ABURRIDOR PUES NO HAY VARIEDAD DE OPCIONES

Very clean and modern interior. Great location and easy to walk to restaurants.

No direct access to beach.

The property was in an amazing location I loved the chairs and umbrellas at the beach and it had so many good stores and restaurants in walking distance anything not in walking distance was an 8 dollar uber away

We would have liked more storage for our clothes there were no drawers in the rooms

Pool service by Diana was excellent!!!! She is so friendly and pleasant.

El gimnasio estaba cerrado por reformas y no habían avisado

Location, facilities in general and staff support. Was great to return to our room sparkling clean. Parking few reasonable due to the location.

My only concern as a smoker... Need to review the policies for smokers using balcony and separate spot at pool site. Having a nice cigar on this beautiful location with a great pina colada or whisky could make the stay more joyful. Another concern was the $45.00 daily sub charge daily. Was a little hard to understand and use. When you don't need anything from the concierge is like throwing money away.

Good

Pricing

Excelente ubicación.

Las amenidades un poco pequeñas para el tamaño de hotel

Location, rooftop pool and facilities

Some of the check-in staff at lobby were kind of rude.

Location is quite central and many spots easy approachable

Service is pretty much not existing. Was asking for room service and I just got the answer „this is. It on my list. Maybe another colleague“ Checkout was a mess. Got double charge on my card. Roof top bar closes quite early by 8pm or earlier. Service staff is quick when paying the check but takes very long to serve.

Location near beach and restaurants, roof top pool and restaurant.

Rooms were clean however very dated and needed refurbishing.

TOTALMENTE DESFAZADA LA RELACIN PRECIO VALOR. El hotel esta muy bien ubicado y la habitacion es muy amplia y comoda, pero la tarifa es absurdamente desproporcionada

la tarifa, ni los perks que incluye!

locatioon

small rooms, slow bar

The roof top pool and gum area were great. The weekend afternoon DJ was fun.

There was no room service. At breakfast you could have eggs served anyway BUT only if they were fried. Apparently it would take too long to poach an egg?? The air conditioner was super loud and the room felt and smelt damp. There was no room service and you could only eat in the restaurant not outside in the evening.

Everything. Very close to beach

Resort fee

Clean, comfortable. Walkable to restaurants and right by the beach. Our flight got in very early morning and they were gracious enough to hold our luggage and get our room ready as soon as they could.

Can't really think of anything. Just rather pricey I thought.

Colazione ottima e abbondante, piscina piccola ma carina all'ultimo piano.

Troppo freddo nelle aree comuni, come ahimè è però tipico di tutta Portorico, noi dovevamo metterci la felpa all'interno altrimenti era invivibile.

I liked the location.

We had many issues, which made our stay very disappointing. One of the main concerns is the design of the room. The bathroom/vanity was in the open area. No privacy to brush teeth, not to mention if the other was sleeping or watching TV made me aware just how noisey personal hygene can be. When asked if we could change rooms, we were told all the rooms are the same. I wonder why I never saw a comment in the reveiws I read. There was no storage draws, everything had to be left out in the open. This would make cleaning the room very difficult and an invasion of privacy with everything laying around in the open. We are used to draws and closets to store our clothes. Virtually had to live out of the suitcase. The pool and two bars were on the penthouse. The pool was very small. The outside deck was very nice but there was nothing to see except the sky. I booked this place because I believed it was right on the beach. Instead you had to walk two or three blocks (depending on your route) to get to AC section of the beach. The Marriott, right next door, had hundreds of beachgoers because that hotel was ON the beach. The AC section only had a handful of people each of the 5 days we were there. The rooms we had faced a parking lot. Why does it seem we only get the worst view rooms. The hotel was fully booked. We were offered a room change after the 3rd day but decided to stay if the layouts are all the same. Because of the weather on the day of departure we asked for a extension day. Management never got back to me and were forced to find other accomodations. I let the front desk know there was a problem with the TV reception. Not sure if was just our room or the hotel's antenna. We should have taken the offer to change rooms. The other issues I don't want to get into but the management did make some rewards and consessions.

We loved the location and the facilities at the hotel. It was very clean and the staff were very helpful and friendly.

n/a

My stay was perfect!Amazing staff!Especially KARLA!

Clean and central and modern

A little expensive. It then that’s Peurto Rico for you

The location was good for what we came there to do. The staff was nice and respectful.

The room lacked storage. We didn't have any place to unpack our luggages. Also the place was not super clean and seemed a bit outdated.

El desayuno es muy bueno y la vista desde el rooftop.

Carísimo para lo que es. La ducha no tenía buen desagüe. No hay acceso a la playa, hay que ir al otro que queda a dos cuadras.

Loved the Pool and food and of course Puerto Rico as a whole. Lovely people. Incredibly friendly and chatty.

Fake Smoking Charge. We weren't even in the room at the time plus we have never smoked in our lives. Heard this is a common thing in Marriott. Manager did nothing about it.

Todi biem

todo perfecto

the view of room to st

Room, location

Mediocre "beach access" - very corporate vibe

location

staff

Location

Restaurant dinner options limited but not a big issue... lot of food spots in the area