Furama RiverFront

Good location.

Rooms very small. Our room only 1.6m wide. Need to climb on bed from foot end. Can’t access bed from sides. Very difficult for older people. Swimming pool area very dated. Mould on grout between tiles. Towels old and some are falling apart

Clean and nice. Staffs are friendly and helpful.

Nil

Location was good

Food options at dinner, breakfast and on the restaurant menu weren't ideal. Long wait times and often cold. We chose to eat out.

Breakfast ok just normal nothing special

Cleaner room bit dated didn’t like bath in bathroom No room service only every 3 days

The lobby

The toliet room

Well located about 30 metres from bus stop.

None

Die Lage des Hotels ist gut. Man kann zu vielen Sehenswürdigkeiten laufen. Doch ist gleich um die Ecke auch eine U-Bahn-Station. Das Frühstücksbuffet für 15 SD war sehr vielfältig und gut (hätte jedoch bei dem Zimmerpreis auch inklusive sein können).

Die Zimmer sind sehr eng und klein. Zu dritt im Zimmer kann man kaum noch durchlaufen, geschweige denn Koffer offen liegen lassen. Sehr ungemütlich. Auch werden die Zimmer nur alle 3 Tage gereinigt..

I just loved how clean it was. Everything shiny and smells clean all over. Staff amazingly kind and helpful.

Its a bit old, they could refresh a bit the installations and there was no room service. So its important to consider if you are very hungry and don't want to go out

room was a little dated and was clean and tidy. great location which was close to public transport which we used daily. all meals met our needs and were great

nothing. I would leave it as it is

Our room position adjacent to the pool was exellent.

no

Lobby look nice

Front service staff

Kamer veel te klein.

The rooms were nice and spacious and loved the pool

Nothing

Le buffet du petit déjeuner est très bien garni et excellent. Les chambres sont propres et la connexion wifi fonctionne très bien.

J'ai tout apprécié

Très bon emplacement. Check-in et check out hyper facile. Piscine agréable et chambre comfortable.

The size of our room, the pool

Room service ordering system didn't work. Bar ordering system unsatisfactory. No ability to charge purchases to the room account.

Buffet breakfasts were great range. Location excellant for transport and facilities... bus, Metro

Tennis courts onsite, but they did NOT provide any bats all balls.....very disappointing.

Location and the staff were fantastic. Great breakfast.

Staff was friendly. Sophia helped us out a lot. The pool and food was excellent.

The place was not properly ventilated. The AC barely worked and there were nights when the heat was unbearable. I think portable fans should be available to rent for the rooms where the AC doesn't keep the room cool.

Very Welcoming the front desk staff exceptionally especially Sophie..Who was very helpful in all aspects of your Hotel and arranging activities we asked about. Your Gentlemen front porters were also very helpful n respectful.🌺🌺

Your Bar Staff woman.. Asian 1... Always seemed too much not matter how nicely you asked her.. She was there in the afternoons. Maybe language differences..I would like to say..But I think not..Not friendly at all. We went into your lounge afew times...I'm sure you could do better. Lovely Indian server doing our drinks Thurs/ Fri..Sat.

Swimming pool, lobby, restaurant

N/A

Excellent price

Facilities was absolutely fantastic

máy hút phòng vệ sinh không hoạt động hoặc rất yếu, do đó mùi hôi rất nặng, nhất là sau khi đi vệ sinh xong mùi hôi bay vào cả phòng, gia đình không thể dùng được nên phải dùng phòng vệ sinh ở sảnh

Location and good facilities

Rooms too small for 3 people to share. We had to live out of the suitcase for a week. No wardrobe to store clothes.

Beautiful hotel, excellent service., frontline staff very courteous. Thank you.

NA

Room very small but ok for one night

The facilities are excellent and we'll suited for family as well

None

The buffet breakfast, the staff, the option to store luggage and return later in the day and have a shower, the Waterfall Bar

No milk in fridge, room outlook.

Clean and convenient

Room was a little small for a family of four

The lovely Sophie was super helpful on check in and throughout our stay. The room was lovely and clean, buffet services varied and delicious, although busy it was comfortable and quiet

Leaving

Easy accessible from public transport.Friendly staff. Good selection of food for breakfast, good value for money. Room was comfortable with minimal noise.

Nothing

L’emplacement

Photos trompeuses sur le site. Les chambres sont minuscules, le lit touche les parois de la chambre, le lavabo dans la chambre sur une tablette. Toilette et douche qui fuit dans un même espace plus que limite. Le tout doit faire 5m2.

Kamer was niet zo schoon

Ontbijt was duur

Great hotel with easy access to public transport, the staff were very good.

Nothing

Pulizia, posizione, piscina, ampiezza ambienti comuni

Dimensione stanze (piccolissime)

Gute Lage, 5-10 Minuten zur MRT und Singapur River

Ziemlich abgewohnte Zimmer, auf Kritik wurde mehr oder weniger nicht reagiert

Location was great! Rooms were at a comfortable size too!

Nothing!

The staff were exceptional and provided us with great assistance

Location and staff

Cleanliness, staff very helpful and location

Wedding being held in the bar in the lobby. That area is very relaxing to sit snd have a quiet drink

De l'accueil au confort de la chambre, de la propreté à la qualité des petits déjeuner et repas, de la piscine aux espaces de sport, tout est parfait. Cadre magnifique. Situation géographique parfaite : juste en retrait du centre animé, proche métro et bus, du quartier chinois. Sans hésiter, y retourner !

RAS

Friendly staff who sorted two rooms near each other so our family didn’t get split up. Easy check in process and staff always on hand to help during our stay

Nothing

Old needs refurbishment

Room didn’t get cleaned

Didn't like being told....that because we booked through booking.com we can not help you. "You should have booked through an agent" Time & time again this was the hotel answer. Not sure what happened to the "customer is always right" Bed .5mt from the floor to steep up with any handrail was an absolute disaster. They did not care.

Good size rooms. Amazing breakfast.

25 hr noise from lift shaft and very small window from room 1839

Location

None

We booked the deluxe room. We did not receive this. Upon arrival we were told we only had 2 single beds for my 3 children between two rooms that should have been next to each other. They expected us to share the king size bed between three. They told us they would add a camp bed but would have to move our room. We had to pay more for this and we weren’t told this would be a down grade. The rooms were awful, dirty, musty and mouldy. I complained and we were told they would upgrade us on our return trip as we were holidaying in Australia between visits to Singapore. When we returned from a long flight at what would be 2am for my children, check in took forever even though we were seen straight away - they take FOREVER in the computer assigning rooms. During this time, I reminded the member of staff dealing with us we were promised an upgrade. He assured us we would be upgraded. Eventually upon getting our key cards, we lugged our luggage to our room up their flawed lift system you also have to wait ages for only to find we were given the exact same rooms only on a different floor. Over looking the bins and even more grim than the first stay. I have photos but these wouldn’t highlight the smell! I left my family in one of the rooms and went back to the staff member to explain how unhappy we were. Eventually after a long and very confusing conversation, we were given a key card to an exec suite and told there would be 2 singles, my husband, 8 year old and myself would share the king and a camp bed would be added in the morning. Luckily I checked the room before moving my family and luggage there as there was only one king size bed. I went back to the check in desk and was met with no apology and instead contempt. I explained I wanted to see the manager and told they would be available at 9am leaving us with no option but to sleep in the horrible rooms assigned. Eventually we were given two exec suite which were still dated and not as nice as the original room we booked.

Everything!!!!!!! The staff at the check in desks weren’t equipped to deal with problems. The hotel needs a good clean and paint and refurb

All of it

Nothing to complain about at all

Die Lage und Ausstattung

Die Zimmer sind etwas in die Jahre gekommen. Fast alles self Service. Reinigung nur alle 3 Nächte

Breakfast spread was extensive and the food was delicious. The staff were very helpful, especially the gentleman in charge of the luggage storage. Nice swimming area. Spacious rooms. The waterfall lounge was a personal favorite among my family.

When we checked in, the room smelled of durians. However, upon informing the front desk of the situation, they promptly changed our room, although switching rooms with baggages after just getting off a flight was a bit of a hassle. Amenities like scales and irons were unavailable at most times, but we do understand it is the responsibility of the guests to return them once used.

Personnel chaleureux, emplacement bien placé pas trop loin du métro, un 7-11 en bas pour l'eau et les beignets au petit dej, on a pas pris les déjs de l’hôtel vu le prix !

La piscine était moyennement propre, petite au vue de la capacité de l’hôtel, cela manquait de transat on a du s’asseoir par terre sur le béton, c'est dommage.

The rooms were adequate and functional; the TV was very antiquated, though. We asked for an updated model and were able to get one, along with a thinner pillow. The location was a bit out of the city centre, but within walking distance to the MRT, and the bus stop was just a few metres from the hotel. Breakfast was good; you were lucky to get a table with the number of people, and sometimes staff couldn't keep up with refilling empty food containers. The staff was very helpful, polite, and friendly. A special thanks goes to our room service lady by the name of Nancy, who always greeted us with a smile and who went above and beyond to meet our needs.

The waterfall cafe, though, didn't meet our requirements with timely delivery of food at lunchtime, even though it wasnt busy.