The Park Kolkata

Location

Rooms Size, food & Cleanliness

Superb location.

Rooms are strictly ok. I was staying in a suite but especially the bathroom are super old and require renovation.

Location

Quality of bath room very poor, food was abnormally costly, ambiance was cozy.

Location was good

Too much disturbance in the night either from the club at the property or clubs nearby

La situation et le professionnalisme du personnel

Rien

Very centrally located and value for money

Cleanliness and helpfulness of the staff.

The property houses 4 night clubs. So, getting a peaceful night’s sleep was challenging as the music playing downstairs kept us awake till 4am. And, breakfast was not included.

Stay was very good staff are very helpful food is very good

The hotel is so convenient the front office staff are very good in guiding and would like to stay again here love the food also

The Park Kolkata works well for travelers who want to stay in the heart of Kolkata near Park Street, restaurants, shopping, and major attractions. Guest feedback highlights the hotel’s lively vibe, good hospitality, and convenient access to the city center. The rooms are comfortable and stylish, with modern facilities like Wi‑Fi, air conditioning, minibars, and room service available at the property . The hotel also offers a pool, spa, fitness center, restaurant, bar, and nightclub, which makes it feel more like a full lifestyle hotel than a basic business stay and specially mentioned a staff who's name is Erina,she helps me a lot and always communicates with me.

It's very nice to stay at The Park hotel ,Kolkata.Rooms are very comfortable & services are very good.Its in the heart of city. Thanks

Excellent stay n food for family Very comfortable as expected Thank you team

The hotel is very nice would recommend 100 %love the location

Good to approach and ,good ambience, clean and tidy room. Value for money.

I am really impressed with the service. Really good experience to stay here.

Good stay home was good location is nice staff are good

Good stay hotel is very nice room was good food service are awesome

Stay was too good food is very nice

Room was very clean and well maintained.

Room was very cold even after adjusting the thermostat control

Room space

They charged for extra family memeber full room charges

The stay was cozy and comfortable . Great location to explore kolkata

Stay was very nice hotel is very good service are very nice staff are very helpful

Stay was very good hotel service is very nice staff are soo helpful front office are very humble

Great service, excellent rooms

Good

Good

Well maintained and staffs are friendly and helpful

Hygeine maintenance is at utmost level.

Prime location, good atmosphere,eligent rooms with world class hospitality.

Location

The location is good

The stay was good and ambience is awesome.

My travel agent was asked to book me in a smoking room. But the portal he used didn’t allow him to choose a smoking room. Which portal allows one to choose a smoking room with a faucet in th washroom ?

Is only nice

Not responsibility at all very disgusting counter because in counter they have lost my father Aadhar card and they don’t take seriously we have told them that see CCTV footage they give or not The Aadhar card till last moment they not response and behaviour is good I’m telling in seriously is not like joke otherwise, I’m going to consumer court in very soon if Booking.com the park hotel is not responding me seriously way

They took good care of my prefernces. Prompt responses. Great food.

Came for my VISA interview. The stay was comfortable and got to attend interview with peace of mind.

It was a pleasant and delightful stay over here. Hospitality Team was very much coprative and helpul to us .We would love to visit again here

Very good and pleasant stay.Have great in room dining

The hotel is very good the gre also very helpful and cooperative

Very good hotel i like the food very much location of the hotel is best

Amazing staff and amazing hospitality. The staff at The Park hotel is the best I have seen so far , really want to thank park team for making my stay comfortable. Would love to visit again in future.

La posizione ottima e le camere molto curate

Non ho dormito a causa della musica altissima fino alle 4 di mattina. Inconcepibile in un hotel

Good spacious rooms, polite staff

Stay was very good hire location is very nice

Good stay is was very comfortable

It’s amazing experience. Rooms maintained very well

Everything was great! Really enjoyed the service and the property is beautiful

Stay was very nice staff behavior is very nice front office team is very good breakfast is very good

The stay was good hotrl location is verygood

The hotel very good and the receptionist and gr erina and Saiba are very helpful

Healthy Hospitalality 100% Recomended Thanking You

I checked in for 1 night (to watch world cup final) and was given room 410 (which I went at 3am in the morning only to find bathroom water leaking into the room. Had to go down to reception, then they gave me room 401 (in which I had to call someone to come & start the TV set) I left hotel 7:45am.

Anybody can enter into the hotel. Security is certainly an issue as its supposedly a 5star hotel

Security very poor

The location

Very dark and shabby ambience. Old infra, needs renovation. Room mirrors, tables, Almira were very old and had marks which cant be cleaned.

STAFF COURTEOUS. FOOD GOOD. CHINESE RESTAURANT EXCELLENT.

Could take care to be Senior Citizen Friendly. Does not cost much.

The washroom was stinking.

The room and it's surroundings

I am extremely disappointed with the level of service provided during my stay. The reception staff appeared poorly trained, and there were multiple service failures caused by a lack of communication, attention to detail, and basic guest-handling skills. Upon check-in, I was assigned a room that smelled strongly of smoke, had no view, and did not have a bathtub, despite my specific request for a clean, well-ventilated room with a good view. When I requested a room change, I was moved to another room that was even worse, with the same poor view and a non-functional room telephone. When I called the reception to report these issues, the staff listened briefly and disconnected the call without providing any resolution or follow-up. This raises serious concerns about whether housekeeping and room inspections are conducted before rooms are allocated to guests, as both rooms had obvious issues that should have been identified beforehand. The service failures continued throughout my stay. One evening, I clearly instructed IRD to provide a vegetarian grilled cheese sandwich for breakfast the following morning. However, the wrong sandwich was delivered. To make matters worse, when I requested the front desk to have it heated, I was informed that they could not heat a sandwich. Later, when I ordered tea, I specifically requested that the charge be posted to my room. Despite having all my room details on record, I was asked to make payment at the time of delivery, as though I had ordered through a food delivery platform. As a long-stay guest, I expected a much more seamless and guest-focused experience. The most frustrating incident occurred at night when I called reception to request a hard pillow. The receptionist repeatedly disconnected the call, forcing me to call multiple times to explain a very simple request. Eventually, housekeeping arrived with a pillow identical to the soft one already in the room. When I pointed out that it was not a hard pillow, I was told, “This is what we have.” Throughout my stay, it felt as though no one genuinely cared about the guest experience. Requests were ignored, communication was poor, and service standards were consistently below expectations. Overall, this was a highly disappointing experience. The service was unprofessional, the hotel operations appeared disorganized, and even the unpleasant odor at the reception entrance created a poor first impression. I expected significantly better standards and hospitality.

No breakfau

Clean

According to value of room Rent Room was 0

I have not accept

Being a sr advocate I checked in at 9/9.30pm and I usually get free from High Court by 4pm but my bags are put on bell desk even before 2 pm. Ao I hardly uses room. I expect being a regular guest to have the room at least for 17/18 hrs.

The service staff, attentive, checking up on you constantly and house keeping staff. Location and a decent breakfast spread.

My room 454 did not have a jet spray. Very disappointing given it’s a standard in all Indian hotel rooms

Good

Good

Had great experience during my stay in Kolkata

No

Great Hotel at a great location. Loved the vibe

Excellent hospitality, clean and spacious rooms, friendly staff, and a great overall experience. The property is well maintained and offers excellent value for money. I thoroughly enjoyed my stay and would happily visit again. ⭐⭐⭐⭐⭐