The Villas at Bahia del Duque

Personnel très gentil. Le restaurant Upalupa à l'extérieur de l'hôtel était excellent.

L'efficacité à la réception des Villas (longue attente lors du check-in et du check out! alors que cela est annoncé comme service premium). L'attente pour les golf carts est également longue parfois.

Clean and lovely Hotel

Beautiful property

Cuando llegamos bien el personal de recepción. En la villa, para lo que pagas, no teníamos vasos, ni platos ni cubiertos. Azulejos de piscina rotos y oxidados, piscina sucia. Llamamos varias veces para poder pedir un vaso. El personal que viene a limpiar en las mañanas nos dejó toda la losa sucia en el fregadero y sin reponer de nuevo. Tuvimos que volver a llamar, minibar sin reponer, desayuno de servicio de habitaciones sin recoger. Mal sabor de boca, con otras expectativas respecto a que hay mucha competencia. Agridulce.

The villa was breathtaking and very private.

The restaurant situation within the complex; staff not as friendly as the villa staff. In one restaurant we asked for another drink but was refused due to the table being needed! Another restaurant took two payments from us one being cash and one a signed receipt nothing was done about it, we didn’t eat in the hotel complex after that as customer service was very quick to blame us and not rectify the situation so we didn’t trust the system after that.

The privacy of the Villa.

Nothing

We loved our stay at the resort. We stayed in Las Villas which I would highly recommend. Great for peace and quiet, but can also enjoy the rest the resort has to offer. Lots of good restaurants and bars with some good entertainment. We weren’t a fan of the beach, but personal preference we enjoyed the resort pools much more.

War segr schön allerdings hat unsere villa

So many amazing things about the hotel but a few very avoidable niggles let it down. We stayed in the villas and the accommodation is incredible, we travelled as a family of 4 and loads of room, seperate sleeping rooms and the bathroom was great! The slight let down was the air con wasn’t working in the bedroom - these things happen but the response was a bit poor. We had to ring twice for it to be noted, then a technician came & looked at it and said it’s fine (it wasn’t!). After an hour of conversation with the main reception we got a fan and an offer to move villas the next day. Again, not bad but the move was to be fully done by ourselves - at this point, everything was unpacked and would have lost hours moving. Other issues were minor, such as the kids club being relocated to a small room vs the great space on the website and having to ring multiple times to get a cleaning service. Overall, hotel was great, would 100% recommend the villas vs standard accommodation but don’t expect Sani/Ikos levels of service.

The villas are gorgeous . Just amazing really .

The trees surrounding the villa sun terraces need pruning to allow more light on to the terrace . Screening doesn’t need to be so high . People come for the sun .

Es war gut, geht aber besser bei 5 Sternen.

Amazing hotel and the staff were fabulous

the accommodation and hotel were superb

The villas area

The hotel area, especially the breakfast was a chaos

Great for privacy Good breakfast Various restaurants Wonderful bath & shower

Vast property which can mean long walks in between facilities and to shops & beach Pitch & put course is awful

Incredible experience from start to finish, the hotel itself, staff and service were all exceptional. We can’t thank Nerea enough for helping to arrange such a memorable evening with the in-room chef. Valentina provided incredible service on the evening as well

The resort is quite steep and hilly which made it more challenging with a pram

I tried many of times to change my booking to the 19th July even spoken to the hotel who told me they had accepted it , then on arrival I was charged to my original date of a cost around £2000.00 . I’m still trying to get the money back now not happy at all it’s a lot of money to lose so I won’t be going back - shame as the place is a good 8 but I feel I’ve been ripped off

Staff

The staff were amazing!

There’s nothing I didn’t like!

Lovely hotel with great friendly staff !! Villa we stayed in was well worth the money !

Everything! The staff were extraordinary - really. The villa was heavenly and the las villas pool so gorgeous. Nothing was too much to ask. And so prompt. You genuinely feel like they want you to have a great time. We even got silk bedding which was part of a sheet and pillow menu with a dozen or so options. The bath was MASSIVE and like a little indoor pool. The villa pool was just perfect. And oh, the mattress… luxury!!

Nothing at all - and we are hard to please!

From the moment we arrived, we felt welcomed. Our stay was everything we wished for.

Superb from start to finish. Amazing staff, food and activities.

Amazing stay loved every minute can’t wait to return!

I had to go to hospital as my hip collapsed and I can’t think of anywhere where the hotel staff could have been more kind and caring. I will never be ale to thank them enough. The hotel is wonderful. Thank you everyone who has helped

just simple. it was really really fantastic what i ever had. strongly recommend!!!