Hilton Nottingham

Reception staff a little curt, also only one lift in action we had to carry our bags up to the third floor.

The walls and floor wasn’t very sound proof so we could hear our neighbours next door and above us

Room was very clean Sorry but I didn’t take any photos

Everything about our stay was perfect. Steve the porter who helped us with our luggage was friendly, personable & kind. Check in staff were great, the free prosecco was a really nice touch. Our room was clean and comfortable and location was perfect.

We booked the Hilton Nottingham because they had an accessible room, which I needed as a wheelchair user. Our check-in time was 3 p.m. We arrived at the hotel about 20 minutes early to see if we could check in sooner. As expected, the room wasn’t ready. We were told they would call housekeeping to get it prepared and to check back at 3 p.m. when it should be ready. 3 p.m. came and the room was still not ready. We were told to wait another 10 minutes while they called housekeeping again. After 10 minutes we checked back, but the room still wasn’t ready. We asked if there was another accessible room available and were told there wasn’t. We kept being told to check back every 10 minutes, which we did. After waiting a total of 40 minutes past 3 p.m., we went back to the desk and mentioned that as a disabled guest I have a right to an accessible room. As soon as this was raised, they checked the system again and suddenly found the room was ready. Because we had been waiting so long, they offered a 25% refund, which we accepted. I’m still waiting for the refund, and it’s now been over two weeks since our stay! To make matters worse, when we finally got into the room we found hairs on the wet room’s walls and floor! Disgusting!

Close to everything in the city. 12 minute walk to motor point arena. Modern , clean and very comfortable. Staff very helpful and friendly.

Small, small room. Should have stayed at premier inn for the cost.

Close to the Motorpoint Arena which we were attending. Great location in the City Centre. Very efficient, friendly and helpful Staff.

Room was clean, good location, beds were a little hard and didn't manage to get a good sleep.

We had a problem at check in as they couldn’t find our booking. We were given half a glass of prosecco and had to ask for it to be filled up. The room was nice but there was only 1 tea bag and no shower gel.

Right in the centre of Nottingham, perfect for shops, the arena and the castle. Welcome was exceptional including an unexpected glass of Prosecco!

The bed wasn’t comfortable, the cleaning was the best, and the safe was too low to use, not very practical.

Housekeeping knocked on the door at 17:20, didn’t even give us a chance to open the door before they used their key to open the door themselves - very uncalled for and out of order of them. Rooms are not soundproof, can very clearly hear outside noise, people talking in the corridor, next door rooms. Only one lift for six floors, not ideal. Beds and pillows very very soft. Only pro about this hotel is the location

Fantastic location and lovely wellness facilities

Room was clean. Space was tight for 2 travellers. No closet and drawers were faux .Walking Space between bed and tv is too narrow for luggage. No table for stool to place items.

Hotel in the the right area clean great helpful staff all at a great price will be back again

Hotel is completely fine and what you would expect for an established Hilton. There was only one lift working, of which we were told was brand new, but it was incredibly slow. Some tired elements in room, but was all clean and in working order.

Apart from check in which was an utter joke - huge queues, room not ready etc - the rest of it was fine. It’s an exactly what it says on the tin type of stay. You not what you’re getting, it does the job. There are no frills, it is not bespoke, but everything is solid. The product has been honed over many years to provide a stay that lacks any identity but just about hits the mark - from the room to the breakfast!

Had an issue with noise and vibrations room 606 on sixth flour proberbly air con unit on roof ,the manager resolved the issue quickly and with great professionalism, moving us to a new room.

All great

Had a nice ole feel to it in a modern setting!

Really enjoyed my stay here. Service was great. The spa facilities were lovely. The room was clean, comfortable and spacious. Will definitely be using again.

The room was smaller than I expected and did not have a sitting area. I should have paid more attention when booking. However the room was sparkling clean. One sore bit was that one of the 2 available elevators was out of service which made things inconvenient at times.

Hotel was easy to find, good access to city centre. Was given an upgrade to king size bed although room itself was quite small and a bit cramped. Slight drainage smell in bathroom but not terrible, unable to turn off subtitles on TV which were annoying, reception staff also tried but were also unable. Room was a bit stuffy and unable to open window as window faced a flat roof with multiple heating or air-con units venting out the top creating a constant hum that was audible at night and would have been worse with the window open. Room was clean, bed and pillows comfortable so all in all not bad for a city centre hotel, however just a few niggles.

Overall I was just not satisfied with the size of the room. I know I bought a queen size room it felt especially tiny in comparison to other rooms that are similar prices. Additionally the room smell very wet and the window looked upon just the hallway. All of the amenities worked and the bathroom was clean. Having stayed in several Hilton hotel as I expected more

Beautiful hotel with lovely staff Very clean room got a great nights sleep everything you need in the room Check in / out was so easy & a free glass of Prosecco on arrival was a lovely touch Would definitely recommend this hotel

Had room 523 unfortunately could hear the motor from the lift all night long, if you are a light sleeper it is not the room for you.

I booked a Deluxe Double Room. The A/C didn't work and windows (for safety) only open a couple of inches, mentioned it to reception. They said they would reset it? They didn't. After very little sleep, the next day I spoke to reception again. They said they would sort it out. I gave them the benefit of the doubt. We returned in the evening (too late to find another hotel) and suffered through another night of claustrophobic stuffy heat. The floorboards of the rooms creak beyond belief so we heard every step upstairs took and every step we took in our room, I'm pretty sure was heard beneath us. Decor is tired and re-painted so many times that paint is peeling off anyway. We were due to stay 3 nights but checked out after only 2. I was given a refund for the 2 nights which I am thankful for but I will never go near the place again. The 'Hilton' brand used to be with synonymous with quality. This is no longer the case. Very disappointing.

Was decent enough. Hotel is well situated. Everything in walking distance. Hotel is a bit tired. Hilton need to whack a few quid in. Rooms are ok. Strangely our room didn’t have any drawers or a cupboard so lots of clothes end up lying around …. Bathroom was nice and clean and a good enough size. Pool / gym area is very nice and comfy. Breakfast is good. Bit light on the pastry selection though. Bar area is dry. No atmosphere. It’s kind not f hidden away and has no appeal to sit and have a drink. I’d stay here again for convenience and location but not for more than a night or two.

The staff were nice and friendly, and it was a comfortable stay. The room had a ironing board, iron and hair dryer. I didn't need to ask as we were going out for the evening and our clothes needed a quick press. I wasn't able to use the other facilities because I didn't take my swimming costume with me. Next time I will

Lovely staff. Room on the small side even though we were upgraded. Nice that the hotel has a swimming pool and spa. I had an amazing massage treatment by Claire. Felt great after. Overall lovely experience.

Great property

Area was very close to shopping and university

Very comfortable central hotel, nice staff and very nice room.

Staff were great. Hotel was very central and convenient. Would stay again.

Excellent hotel in city centre.ideal for bars and restaurants all on the doorstep.Multi storey car park opposite with hotel discount.

Nice hotel. Long wait for the lift

Poor service from staff. Room extremely uncomfortable and had a number of H&S issues. The break

Great breakfast, brilliant location.

Occupants next door just talking/shouting loudly around 11pm. Had to complain 3 times to reception (should have been dealt with first time). Booked a double deluxe - room was nice and clean but certainly not worth paying extra for, the room was very small.

The room was extremely small for the price paid. There was very little room for two people and no storage for bags/clothes etc.

Peter in the bar was excellent. Another guest actually walked into to our bedroom at midnight. I’ve no idea how their room Key worked on our door but not good

Pleasant stay

I am the sort of person who regularly frequents other chain hotels, in particular, the usually cheaper purple one. I must say i think hilton will he a top choice for me in the future. For a very similar price to my usual option, EVERYTHING was so much better. Room was cleaner, facilities weee so much better and thank goodness for air con. The area gets a little noisy on a night time, the parking was a bit difficult to find, but staff were helpful in guiding me there on the phone. Breakfast was nice, the gym was good, the walls in the pool could perhaps do with a clean, but other than that, i cant fault it. Will definitely be staying again!

Had an issue with the wet room bathroom. After a shower water had not gone down the drain but pools of water were left at the exit making it dangerous to walk on. Cleaned as much I could with a towel and reported it to reception. The said it would be remedied but when we got back later the towel was still on the floor soaking wet and no one to speak to as it was now later. Also decided to have a drink in the bar before bed only to find no lemon for our gins and tonics. This is not what I would expect from a top hotel like the Hilton. At this time I would not return

Very comfortable stay, spacios rooms, great breakfast, in the heart of the city.

Nothing was any trouble thank you

As expected, clean, great service, quiet. Compliments to the breakfast staff. With a family member who cannot eat Gluten or dairy, and usually stays away from buffet and hotel breakfasts, we were pleased to find a separate area for gluten free cereal and toast, with a dedicated toaster. Variety or dairy free milk, and the chef serving the cooked breakfast was able to immediately and knowledgeably point out the gluten free options. Reassuring and made for a worry free morning.

Great location right in the center. Older building but modern updates. Air conditioning worked well in the room. Staff was fabulous. Pool area not very clean and quite busy.

Hotel is located in an old converted building. Room assigned was very small and cramped. Restaurant was good but dinner menu was limited and not very imaginative. Pool, gym and leisure facilities are excellent.

Very central, parking just across the road Really nice breakfast. Very polite kind staff members. Pool needs a little update. Enjoyed our stay

We had wonderful time, Good facilities and services

Not as nice as I expected the Hilton to be

Everything was great, the ONLY fault i can probably mention is the Hilton sign outside a little bit bigger, but it might just be me, not paying attention where I'm walking to.

The hotel, room and food were very good - no complaints here. However the check in was awful. Apparently we had no reservation despite having a welcome email from the Hotel with confirmation of our booking. We had to wait a good 40 minutes at the reception desk whilst various phone calls were made to sort things out. There appeared to have been a breakdown in communication with Hotels. Com and the Hilton. However we were made to feel this was our problem and it was uncomfortable and embarrassing having this played out in earshot of other customers arriving to check in . We were also informed that because they eventually found us a room someone else would now not get one! They did give us a bottle of Prosecco at the end of the debacle- I needed it to calm my nerves. Feedback - please do not make paying customers feel like they are to blame for this situation and don’t leave them standing at the check in desk whilst you try to rectify your mistakes

shower in room did not drain very well, gym and pool looking a bit tired and dated, no closed door wardrobe and hair dryer lacked any power, all in all a bit pricey for same as you would get in a budget hotel although being in city centre the location was ideal for going to theatre

Stayed for 1 night with my wife, arrived and received a glass of fizz which was nice, room had to be changed from an accessibility room ( automatically assigned to us) so ended up having to pay for upgrade of £10, give room 503 which was very nice but floor was very noisy walking across it, not ideal for room below, raised this with front desk when leaving to be told the building is over 100 years old, which is fine but none of the hallways had squeaky floors, apart from that ideal location for night out in the city centre

Staff were great and hotel room was clean and comfortable. Area is good with plenty of dining options and loads to do

Its location to the royal concert hall. Staff on reception (Rotimi). Man who carried luggage to my room. Swimming pool and spa.

Comfortable place with good facilities. Room a little small for a double but the bed was comfortable. Parking a bit of a hassle but that goes with the territory as this is right in the centre of town. Nice breakfast with good service and friendly hosts.

Amazing

Excellent customer service the moment we walked through the door. Beautiful, clean and tidy room.

Very nice and pleasant staff, very clean and ideally situated for our stay. Thank you Hilton 😊

Great room and great location

Good

Nicely situated hotel.

Very happy stay centrally in Nottingham with wonderful massages with Clare. Would stay again. Parking with the 20% discount in the nearby car park was good though £8 a day adds up. The hotel staff were great, and the breakfast was very very good - recommend. The third chair-bed in our room - was not comfy - avoid but it saved us £450 over two rooms in 3 days, so worth that.

Went to Nottingham to see a show, 1 night at the hilton. Went above and beyond to make our stay great. Use of pool facilities a bonus too.

Clean, comfortable beds, walkable to Royal Centre. Breakfast very good. Staff helpful, friendly and polite. Would stay again.

Hotel was fine for a night or two. Room was tiny and bathroom smelt musty

Overall its was a good hotel. I would definitely stay again. Wouldn't pay for the breakfast as disappointing and over priced

Good location close to the city center. The staff was friendly and very helpful. The breakfast buffet was standard but good. It's worth buying the day before you eat. This saves you approximately 5 pounds.

Fridge didn’t work and in fact heated content. Room not serviced. Over priced. Staff not accommodating.

Very well appointed.Friendly and helpful staff.

Location wise it was brilliant, worth the value

Super

It was a stop off to our destination for our little city break in York. Loved the health suite and the breakfast was brilliant. Our room was perfect and in a quiet location…. Thank you. There was a lady with learning difficulties at breakfast which looked like she could have done with a mentor to guide her more. She just looked lost. My one other fault was the charge for dogs… it states £25 dog package but nothing was included. I have been to other hotels and they have left some doggie goodies for less than £25. Just an idea to maybe move forward.

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Nice room but

Good job keep it up

Used as an overnight stop to visit the theatre.

Front doors to the hotel were locked during the day due to gangs of kids. Was informed by a local that there is a lot of street crime near the hotel.

Stay ok. Managed to get into very small car park. Only 1 towel for 2 of us as we discovered a bit too late!!

Front area a little unkempt. For 4 star hotel expect water in room.

This hotel was eady to find and convenient for our needs

All good, reception staff 5 🌟

A red brick building in the centre of Nottingham opposite the Victoria Centre, the Hilton is ideally located for shopping and dining. The rooms are large, comfortable and well equipped. Breakfast is excellent in terms of quality, choice and quantity and all staff encountered were friendly and helpful.

It’s decent hotel in the city centre. Modern rooms, on long warren like corridors. Breakfast was pleasant, but the coffee machine was struggling with the workload. I slept well and enjoyed the experience.

Ideal location for where we needed to be. Plenty of places to eat within a five minute walk. About 15 mins from the train station also ideal.

Incredible service, breakfast was absolutely amazing!

Nice

Overall my daughter and I enjoyed our stay and the hotel was located perfectly to get to the shops and for dining out locally. The swimming pool facilities were good and the room was lovely. The only negative point would be one of the towels we had was very badly marked with brown stains, but it didn’t ruin our stay!

Pleasant enough hotel in good location but the room and bed were VERY small.

The hotel is ok and the breakfast is good however the swimming pool/spa area was extremely disappointing. The pool was really dirty and the public area/changing rooms very old and badly kept. Also to note that the pool and the gym are open to the general public

Great stay very clean just what we needed

Very friendly staff

First of all the good. 1. The location is excellent. It’s probably the best located hotel in Nottingham. 2. The health club is good despite it not having a proper hot tub. The gym part is really well equipped with, what looks like, recently replaced equipment. 3. The housekeeping staff are some of the most friendly and helpful I’ve come across. They genuinely care if you are having the best stay. 4. Arriving at 3pm on a Friday we were offered cheap upgrades to rooms that were much more comfortable. Now what is not so good. 1. The age of the building means that the general room size is incredibly small, especially now some of the rooms have larger beds. We were offered an upgrade which we declined but quickly changed our minds. 2. This was ok and the upgrade was welcome but this lead to an uncomfortable checkout. We were offered the upgrade for £20 but on checkout were told it was £20 per night. When we protested we were told it would have been made clear. When we protested further we were told they would knock £10 off the two night upgrade. We again protested and were then given the upgrade for the agreed price. Even then we had to check that the hotel would refund the £10 from the £30 deposit taken. As of today I have yet to get the money back despite receiving a receipt showing this. 3. The whole hotel is finding it difficult with only the one, very cramped and slow, lift. On one occasion (we were on the 5th floor) I waited almost 3-4 mins for the lift. Wh

We enjoyed our stay at the Hilton. Arrived and Parked in Trinity car park opposite and left at 11am the next day. Cost £18 for parking. Staff we nice and friendly, got a free glass of Prosecco on arrival. Room was nice and clean. Bed was a good size for a king size. Didn’t have the best of sleep as could hear a faint beeping noise that kept us awake, dont know if it was something in the hotel or outside but keep going all through the early hours. Would stay again though as it’s on the doorstep to the centre

Had an enjoyable stay, room was warm and clean