Zhejiang Narada Grand Hotel

Room, facilities, courteous and helpful staff.

Everything was good.

Breakfast was exelent!

Rooms look like they need refurbishment.

That it had a wine bar on the ground floor. Well kitted out rooms. Excellent location

Uitgebreid ontbijt en mooie ruime kamer (business). Goede was-service (tegen betaling).

Theekopjes werden drie dagen niet ververst, hoewel er dagelijks reiniging en opmaak bed en handdoeken waren.

Le personnel attentif, l'emplacement, la chambre une fois changée.

La première chambre qui n'était pas tout à fait adéquate avec un bambin.

Хорошие матрасы и подушки. Большие номера. Замечательные завтраки.

Отель очень старый и потрепанный, все номера прокурены и нуждаются в ремонте.

Tutto, dall’organizzazione alla disponibilità del personale.

L’ambiente, le camere, la pulizia. L’’ottima colazione.

I've been coming to this hotel for many years, and I was never disappointed. It's a great location, the rooms are big well equipped , clean and comfortable, the staff is always welcoming, friendly and helpful, the breakfast is very good with huge varieties of foods and drinks. It's a most recommended hotel for everyone!

好

The hotel was excellent. Its location as well as the rooms were also very nice. I especially enjoyed the facilities, such as the pool and gym, and my bed was so comfortable that I slept wonderfully the night I was there.

I was hoping for a higher quality dinner. While I didn't try the breakfast, the dinner was unfortunately not that great.

服务非常好 工人人员都很有耐心

friendly services

.

I used to come to this hotel for many years , but due to traffic limitations of my Chinese colleagues that need to come and meet me , I moved to other locations, now, I have returned and felt just like home. The location is great, just 15min walking from the West Lake, and everything is close and reach. The hotel still keeps its high level and comfort as it used to.

Coffee... Usually in China I don’t have great expectations form the coffee at breakfast, but recently visited in Beijing, and coffee was great. Here they still have the previous "old style" coffee quality that is not good. As coffee lover and especially in the morning, its important for me.

Alle tre di mattina ho dovuto cambiare camera per un fortissimo odore di fogna proveniente dal bagno. La nuova camera puzzava di fumo ed ho trovato cenere di sigaretta nel purificatore d’aria. Il personale della reception non parla inglese, e siamo in un 5 stelle

Good: 安静, 交通便利

조식 좀 비싼거 아닌가? 했는데 이근처 물가 생각하면 괜찮습니다. 맛도 좋아요. 그리고 숙소도 물론 깨끗 조용 좋았습니다.

酒店上下員工都好好服務，最開心是每個人天天帶着笑容對我們。無論前枱或者禮賓部，或者保安人員，非常之有禮貌，我再來杭州，一定會選擇這酒店，另外酒店旁邊已經是黃龍洞地鐵站，坐車非常方便，由蕭山國際機場到酒店，地鐵只是$7. 真的要推介。

房间干净，整洁，ingrid提醒住店客人停车免费

地理位置好，大堂改建后nice，伊经理友好，帮助搬行李，介绍广场上地铁出行，杭州游在世贸，我们留下美好回忆。

guests smoke at non-smoking floor, poor service at check-in.

The hotel staff are very friendly and food was nice. The location is perfect, we walked to West Lake. The surroundings are very convenient. Good experience.

Location wise, it is not at the most convenient location as there are not too many shops around the hotel. Traffic could get really bad leaving the hotel as it is a one way traffic near the construction site. The check in experience was quick and efficient. Front desk staffs were well trained and courteous. Guest room toilet, decor and furniture looks old and outdated but clean. After getting the reminder from front desk staff about possible construction noises, I still picked the room facing the construction site but I can still hear the noises as early as 5-6AM in the morning. I am not sure I would pick the same hotel next time going to Hangzhou.

호텔 방이 너무 작고 5성급이라고 하기에는 다소 방 컨디션이 많이 부족해 보였습니다. 직원들의 서비스와 청결 등은 매우 훌륭하였으나 호텔 연식이 오래된 점 주변에 지하철 공사로 시끄러웠던 점은 많이 투숙 시 많이 아쉬웠습니다.

Staff were incredibly helpful and spoke English which is really refreshing in China.

A lovely hotel with a great pool and nice food. Clean rooms and friendly staff. A perfect getaway.

服務非常親切，將來地鐵開通會更便利。

房間大, 體育設施好. 但是壁球場的照明不好, 有燈管沒亮. 員工非常有禮貌, 服務熱情. 早餐非常豐富. 可惜附近正在修地下鐵路, 噪音有時較大. 亦影響交通.

Nice, clean, good location. Booked non-smoking room but the prepared non-smoking room is full of the smoking smell. Got room changed immediately and seems an upgraded room which is a bitter bigger.

After two long flights, I was happy to see that this hotel has a spa. Turns out that the spa cannot accept non-local credit cards. They called up to the reception to see if they can charge to the room. The reception said no because my room was paid for by my host. They suggested that I go upstairs and withdraw some money at the ATM. Upstairs, it turns out that there is no ATM. I go up to the reception and ask them if they can take my credit card for incidentals and let me charge to the room. The woman at the counter makes a face and hands me over to a man. The man calls the spa, talks to someone at the back office, and tells me I can come back up to the reception after the massage and pay with my credit card. Knowing that the spa staff will not understand if I tell them this in English, I ask him to call the spa and explain. He makes a call assures me that everything is fine. I go downstairs and the spa staff say they have not heard anything. I ask them to call the reception. They call and say, "no". At this point, I got fed up even more stressed than before, and left. I've traveled around the world and stayed in more hotels than I can remember. This is by far the worst front desk experience. Front desk people at 5-star hotels proactively find solutions to the customer's problem. Here, they not only are unhelpful, making me run around wasting time, but go far enough to make me feel unwelcome. The only reason I don't give a 1-star is that the room is very nice and spacious and the dinner was good (not outstanding, but good)

My stay was great. No complaints. Staff was helpful. Starbucks in the hotel, which was lovely. Great location for getting to West Lake and other areas. The Spa downstairs was incredibly overpriced. Fancy hotel or not, the prices reflected that of a 5-star hotel in the States. I opted out. Hotel might could give a better guest discount to offset the inflated prices, and I bet more guests would use the service.

環境不錯，酒店職員友善有禮，但是酒店外面有地鐵工程比較嘈特別在晚上及房間不時聞到煙味（住不吸煙樓層）

Excellent! Constructions on the other side of the road so that rooms with hill view will have noise all night and day.

The rooms are nice and clean and the bed is comfy. The toilet and shower could be updated. The breakfast is very large, but still somehow I found very little to eat. The Chinese restaurant on the 3rd floor was just average. All in all I still think this is one the best hotels in the area.

空间很大

Mooi hotel vlakbij de Lake

Really enjoyed this hotel. Room was amazing, I had a suite. Two bathrooms, huge sitting room. View over the lake was truly beautiful. This is really a resort, something to do with family or friends. Nice bed with good wifi. No problems, would stay anytime I go to this area again.

Pros: - Well designed rooms in a Chinese style and good lighting which makes it feel nice and homely. - Good location, close to the sites just to the north of west lake. Plenty of buses down to West lake and and tea plantations (Google maps is good for working out which bus to get and where to get off, but grossly overestimates how long they take - its much quicker than google says). - There's a bank right next to the hotel and a Wal-Mart under 10 mins walk away if you need to stock up on any essentials. Cons: - Terrible Wi-Fi - didn't work for me the whole trip so had to pay for mobile data. I've knocked a star off for this alone. - Bathtub was quite small for a suite, and not that comfortable.

매우 만족 스럽습니다.

This is a comfortable hotel with a great breakfast and super staff. From check-in to departure our stay was lovely and - as is our practice we kept extending day by day. Super shout out to Chaya in the business center who not only helped us with the bookings for our train journey to Shanghai - she went to the station and bought the tickets for us, staying in touch by WeChat so we had seats on a train we wanted and at a time that worked. She was awesome and her kindness to us really changed a good visit to Hangzhou, to a great visit. Sometimes when you travel there is one standout person - and here it was

Great hotel. European conceirge was a great help!

Positive - Close Proximity to West Lake. Good breakfast. Rooms are decent. Negatives - Do not line the smell smoke from other rooms on the floor. Rather far from decent food courts if you are a Westerner. Hard to get a taxi in the morning to the airport so must arrange through hotel staff and the price is much higher (180 RMB compared to 120 RMB taxi ride that I paid for from the airport).

Good hotel near the enchanting West Lake and a few good hiking locations. Service was generally good and the only suggestion I have for the hotel is to provide some good tea in the rooms. The restaurant's breakfast was good too.

They provide good breakfast with various cuisine style both Western as well as Chinese food. For moslem, be aware of fork ingredients as well as fork meat. The hotel is nice place to stay and tourism site across the street. You can hike and find nice tourism site by hiking the mountain towards West Lake. Along the journey you will find out various tourist attractions and aesthetics sites.

Despite the language barrier, the staff were very helpful and cooperative. I have travelled to China many times and often found that the hotel staff is either rude or unwilling to help. However, this hotel is different. In fact seems like people in Hangzhou are nicer and well behaved compared to people in Beijing and Shanghai.

Clean business hotel with an excellent swimming pool . I did not use the Gym but it looked good . The hotel exterior is dated but the interiors are good . Good business hotel . Walkable distance to the West Lake

Nice enough room, maybe in need of a little renovation. Close to the West Lake. Roof top bar was brilliant!

Very nice hotel but starting to show age. ladders in pool need to be replaced, bathrooms are very small, breakfast does not include salmon and waiters are not attentive, had to get my own coffee and refills. Moderate price is reflected in value, next door to newer, more expensive Dragon hotel.

They tried giving me a smaller room than I payed for, had to come back down to the lobby and sort it out, didn't take much time but was frustrating nonetheless.

Looking at the photos of the exterior online, I was a little worried about booking 4 nights with my wife and young son as it looks quite dated and brash (reminded me of 1970s Birmingham, England for some reason) and we deliberated for days about it. Finally we took the decision as Chinese New Year was approaching very fast and we could not have been more pleasantly surprised. Once you walk in, the decor is beautifully done, the atmosphere is calm and spacious and the staff are super helpful with many speaking very good English. The are plenty of lifts so you are not waiting long and the rooms are very tastefully done. The smaller rooms are a little pokey and I had actually booked a larger room so when I told reception they immediately upgraded us to a fantastic room on one of the top floors, where we didn't want to leave for at least 36 hours - these rooms have really nice touches like L'occitaine bath products, huge TVs, idocks and Japanese electronic toilets that do everything except sing (although there is probably a button for that). The cleaning ladies are extremely nice too and went out of their way to do things for us even though they didn't speak English or us much Chinese. The gym, pool and saunas are great (i think the men's might have more facilities such as hot bath and jacuzzi) although you have to walk quite far (inside) to get to them. The only improvements I could suggest is to make an easier access to the gym area (a lift might help) and make the food a bit tastier - a little bland although good enough! Really worth staying!

Hangzhou is a charming city with many attractions. The Narada Grand Hotel is well situated and inexpensive and a perfect residence for both those on business duty and those on holiday. The staff were more than willing to help and were of a pleasant disposition. One minor irritation is the rather high bar prices.

Cross street is the Baoshi (Gem) Mountain. If you can get up early, before 6am, and start hike over the mountain, you will capture the extremely beautiful sunrise above the West Lake. There even is a place called ChuYangTai (Sunrise Platform). And then you can get to the lakeside before it got very crowded. That is the best part of Hangzhou. The hotel itself is a standard 4 star hotel. Room not big but is clean. Breakfast is nice too.

I was here on a business trip and overall the experience was good. This is a good place to stay while in Hangzhou. The staff was helpful. The rooms were clean, the bed was comfortable, and overall it was nicely decorated. The windows opened, but mosquitoes will come in. There was free in-room internet/WiFi and TV with a variety of international channels. They offer a breakfast buffet that is ample; it is predominantly Chinese cuisine. That’s not an issue for me as I like to try any and all foods when I’m traveling. I’d use this hotel when in Hangzhou again.

No doubt that Hangzhou is the best city I visit in china. First stay at the Narada Grand and I enjoyed it. Check in and Check out was efficient, English speaking and no triple checking every thing, which often happens in China. My room was spacious, big tub and good king size bed. A good working desk a little view over the sports centre next door. Breakfast was good enough for me. Fruit, cereal, expresso and eggs and bacon plus lots of Chinese options. I did not use any of the restaurants but did eat at a good Spanish restaurant next door. There is also an Italian nearby. Location is ok. Not close to their metro lines and not that close to the central station area. So depends on what you need to do. Taxis are easy to find outside of real peak hour. I reccomend for good value, security, Swimming pool and gymn.

整體印象很好，飯店很乾淨舒適，唯事先我不知道要2000RMB押金，check-in時有點意外。

We use to visit this hotel for last 6 years at least every summer holidays. We still like it, however we observe slight change of management to be focused rather on large groups than individual customer. This is overall trend, I know. There are no small pensions in Hangzhou which may be an option. So, unfortunately, during each visit here we found some details which dissapeared during current year. But still it is probably the best choice...

Hotel is more than 20 years old. Still a great 5 stars classic hotel. Spacious lobby hall with a few restaurants to dine in. Good for business meetings at the tea house or conference however the minus point is the room is too classic design and not the modern type which you may be looking for. About 27km from the airport. Clubbing and sightseeing tourist spots to the west lake is about 10 mins car ride depend on the traffic condition.

フロントスタッフの態度が四つ星ホテルと思えないほど、よくなったです。2度と泊まらないです。

The hotel owns a very good location next to the world trade center you can also take a free walk to the West Lake if you like. A city iconic hotel with a grand feeling, rooms are renovated so it's very up-to-date, also the breakfast is rich with many local delicacies. With a very good deal rate you can stay in a local 5 stars hotel, they even have foreign languages speaking staffs around, very International

The hotel is quite good however, don't think it is a 5 Stars hotel if compare to those international chain hotels. The room is good and I like it but the bathroom is old. The water in the bathroom cannot drain and it got stucked everytime. breakfast was good and other service is fine too.

我們住了6個晚上，住的是Superior Room.但是很失望。房間里沒有冷氣，房間和洗手間又小又殘舊。房間的大門鎖也是壞掉的，不能鎖門。Housekeeping 也沒有每天換床單。地毯很髒。我們一走進房間已經想退房了，但是因爲我們已經在網上付了6晚的房錢，又不能退款，隻能硬著頭皮住完6天。和網上的解紹，照片，實在相差太大距里了。不推薦住這家酒店。不過，2樓的'桃園小館“還不錯。味道好，價錢也不貴。3樓的自助餐也不 錯。

주말에 체크인 한 때문인지 미처 청소가 되지낳은 객실을 내주었다. 바꿔달라고 했으나, 청소해준다며 기다리는 시간이 30분이상 소요되었다. 영어 의사소통도 안되는 직원들.. ㅠㅠ

주말에 체크인해서 그런지 4시가 넘어 체크인 했음에도 불구하고, 객실 크리닝이 되지않은 상태에서 룸을 주었다. 체인지를 요구했으나 30분 가량 기다리면 청소해주겠다는 말 뿐이었다. 프론트 데스크의 직원도 영어가 서툴러 의사소통에 어려움이 많았다. 또한 논스모킹 룸임에도 불구하고 담배냄새가 찌들어 있어 몇 시간 가량을 환기해야 했다. 기타 시설은 양호했다.

This hotel is in a great area with many things to see within walking distance. Breakfast buffet was good. My only complaint with the entire place is that my room wouldnt' cool off enough for my comfort on the 75* days.

This is my first encounter with this hotel chain. It does not have the fancy decorations as I learned that is a five star hotel, in fact the decoration are very traditional, and there are signs of old. However, it provides comfortable bed, motorized window shade, (a surprising modern equipment in contrast to the rest room deco), the bathroom is so so, but reasonably clean. After all, the price is very reasonable for a five star hotel in Hangzhou. The breakfast is bounty, but the time I visited is the Chinese New Year holiday season, very crowded, too many people to enjoy the place or taste the great variety of food. Yet I will say the quality and the variety is very good. Again, maybe the situation of the holiday season, many rooms are not prepared in the late afternoon, guests have to wait for awhile before they could enter the room.

대체적으로 방도 청결하고 TV와 WiFi도 무난하였으며 직원들도 손님을위해 최선을 다하려는 모습이 좋았습니다. 아침조식 뷔페는 좋았습니다. 다만 욕실이 사진으로 보았던 이미지와 다르고 작아서 불편하였습니다.

Everything about this hotel is 5 stars; it's service, room, buffet breakfast & weather proof room. It's also close to West Lake, the key tourist spot in Hangzhou. Therefore it's very reasonable & value for money. I will definitely stay here if I ever return to Hangzhou.

a little bit far away from center of city

관광도시여서 그런지 전반적으로 좋았습니다.

A relaxing space with a good breakfast reasonable sized rooms and friendly staff albeit that English was a problem The area around the hotel is good to go walking there is a track up the nearby hills worth a walk Make sure you visit Westlake when in hangzhou

This hotel was excellent in every respect and a bargain compared to what the same price would buy in Beijing or Shanghai. Very convenient location.

Relatively new hotel, good facilities, good restaurants.

We stay at this hotel regularly for business and it is very good for the price. The staff are always welcoming and friendly and nothing is too much trouble. The football stadium is a five minute walk away and there are lots of small eateries around the stadium too, including a McDonald's and a Cha mate. There is also a Walmart over the top of the McDonalds. The Maya bar which is full of expats is also in walking distance. So overall I would recommend.

柜台人员服务态度差，订了含早餐的房间，而且出示订房的咨讯了，柜台人员查不到就说要自行打国际电话处理，而不是协助客人处理。直到我们要求经理出面，经理才协助电联。结账时，签完帐单也是直接丢在抬面上，直到我主动问她是否接完帐，柜员才说可以了，没见过有星级的酒店有如此没素质的服务员。早餐时，服务员也是不带位，请协助煮汤，问了两次，煮面的服务员就不耐烦的大喊:到底要什么？！。惊！总体，这样的住宿经验，不值得花钱体验。就是经理级的人员还能沟通，但一般都是跟第一线员工接触，第一线人员没素质到顶点……没训练过的员工服务客人是件可怕的事……

Apparently this is one of the best hotels in the city...it's very close to Yellow Dragon Cave (wow the name sounds stupid in English) and Yellow Dragon Stadium (again) so it's easy to make your way back if you get lost in the city. They provide many things like bottles of water, slippers, and umbrella which is good because it rained and I didn't have my own umbrella. My room was very clean. The hotel staff is very kind. Close your windows in the summer so mosquitoes don't fly inside (very bad). You can tell it is a good hotel because there are very expensive cars parked outside all the time. I saw two different Bentleys and even a Rolls-Royce Phantom, which I also saw parked outside a Walmart two blocks away lol.

This hotel was adequate but not ideal.

Big and comfy room. Worth the price.

Hôtel propre , simple et sans prétention . Petit déj moyen , manquant un peu de variété . Le restau est mieux avec une formule buffet correcte très appréciée par une clientèle locale le we .

It was a short stay but very disappointing, mainly lack of customer service. asked for late checkout but no one told me what they charged 400 yuan for a few hours. constant drilling in the morning from works on higher floors, despite being told it would just be in afternoon. three cooks walked away from breakfast station leaving me waiting, had to ask for help from one english speaking staff. also ordered hotel car to the airport which was very expensive. Drinks are five star hotel prices. I wanted to escape e drilling and went to the business centre to work, but was told I had to pay for a desk. I never complained but when they wanted to charge me for two linen laundry bags I had used for my belongings, I stopped being amused. the manager made me take them out of my bag at checkout because i refused to pay 60 yuan for two cheap linen bags. After all that, they wanted to give me the bags but i was too late. Try New Century Grand hotel instead.

Zhejiang Narada Grand Hotel has great location and is close from key tourists site like West Lake and the famous Botanical garden. Good service with neat and clean rooms (A bit smaller in size). Overall "A Value for money" proposition.

A very nice hotel complex north of West Lake. Has all the amenities one could need--free wifi, free buffet breakfast (very good!), gym, restaurants, spa, etc. Plus Emilio was great!! We wish we would have stayed longer.

Chose this hotel as it was close to the start/finish of the Hangzhou marathon I was competing in. Room was neat and tidy, staff were helpful and the breakfast excellent. They allowed us a late check out which was appreciated. West Lake is a taxi ride away or a thirty minute walk.