Novotel Coventry M6/J3

Staff were fantastic ! Really enjoyed my stay

Staff extremely friendly. Breakfast was really good. My room let down the hotel, there was stains on the carpet and walls. Hairs that didn't belong to me in the bathroom.

Only had a shower, i wanted a bath. Will have to request next time. Bed was ok and shower ok. Food ok.

Only 15 to 20 mins walk from the hotel to Coventry arena/stadium

Good

Expedia and booking .com should t have to pay £5 to park

Best feature is the bathroom!

Basic and rather tired, but comfortable bed, adequate breakfast, close to motorway and good price

Need to get smart tvs that can pair with other devices so residents can watch their own programs

Good

According to the receptionist, I could have diner until 9pm at the restaurant. When I arrived at 8:30, it turned out there was no chef and the restaurant was closed. Had to take an Uber into town. Most inconvenient. Corridors, staircases and lift could do with an update. Breakfast was ok, but not great. There was a trickling rain shower and a bath without a bath plug. I guess you get what you pay for…

Thin walls noisy room next to mine

The location was excellent, with convenient parking available on-site. Unfortunately, the room let the experience down. I was placed on the ground floor, with the corridor leading to the lift for the upper floors. As a result, I was disturbed by the sound of guests coming and going throughout the night until around 3:30am - which made it difficult to get a good night’s sleep. The bed itself was clean, but not very comfortable.

Check was fine. Then we went for a bite to eat and was told that the kitchen would be closed until 1930. We went to the bar to wait, due to a private function, waited 10 minutes to eventu5get served, as the bar is tiny and only a few staff on. Went to restaurant, sat down, no staff, eventually managed to ask a staff member to order food, as by this time the queue at the bar was now 20 people deep. Food arrived, not what we ordered and missing items Breakfast was meh, coffee machine not working, dirty cups and again no staff at all to assist. When we checked out, no staff about, the hotel was like a ghost hotel, just us guests and no staff. A very disappointing visit and stay at the Novotel.

Friendly helpful staff great facilities. Very dog friendly hotel. Wonderful stay.

The breakfast did not flow. Only 1Coffee pot had to wait for it to be topped up a 2nd would help. There was very little space by the toaster. Loved the tinned tomatoes

Staff helpful. Easy to find and local to CBS arena. Breakfast OK, not huge selection but enough to set you up. Plenty of parking which was free. Would stay again

Jj

Front of house helpful

Don’t stay here on a Saturday night! Couples arguing outside at 3am. Kids running and screaming down the corridor at 1am then their mother chanting or singing down the corridor an hour later! Would not recommend

Good sized rooms, nice ensuite. Bit noisy in the mornings with showers going on etc. Reasonable bar selection. Food a bit average but ok

I stayed for work and the bed was comfy and I liked the toiletries and shower. Breakfast was nice. Restaurant in the evening wasn’t great, not a lot of choice and small portions for the price. The servers got the order wrong and took a while. Light coming in the room from the corridor was annoying when trying to sleep.

Reasonably convenient for NEC - about 30 minutes

Service at check-in was handled really well. Very polite and friendly staff and did their utmost best and more to accommodate us.

Very good stay

Well catered for, parking was free just register at reception. Room was great, great place to stay and relax👍

Ok Hotel albeit it is a little tired. Close proximity to the M6.

The night manager Fedika is very friendly to us and definitely will go back again soon

Fantastic hotel, great stop off point on the M6, really good service, lovely welcome, I phoned ahead to say we would be late and the front desk were really very helpful

Bathroom was dirty. Mould everywhere. Bedroom ceiling was damaged - quarter of plaster fallen off and was just painted. Dirty walls, TV not working. Reported to manager and staff was just sorry. That's it. Fortunately we stayed for one night only. Room 142.

The Novotel was lovely. I had an initial issue with my first room and Shakira on the desk very quickly moved me into another room. A better view on the back too. Be aware, if you are over 6ft3 you will struggle with the showers, as my head was just underneath it. Easily access off the motor way. Clean and tidy, with a great size room. Happily stay again.

I had to wait around 10 minutes for someone to check me in, the bar/restaurant was full so I guess it’s ok!

Room - Comfy and Spacious, no mirror in front of desk for wife to do her make up Hotel Restaurent / Bar lack atmosphere so we just went out for evening meal. Breakfast was fine Staff good

Receptionists brilliant, the room was ok bed very comfortable .only bad thing was the breakfast dont waste your money food cold service terrible a half harted effort i watched as a lady asked if there was any more cornflakes as the container was empty the girl waitress just ignored her, she repeatedly passed the container never once filling it up.

The room was spacious and comfortable. We liked the bed and pillows. It had everything one would want. The room looked a bit worn.

The noise from the corridor is terrible. The doors are so thin and have gaps underneath so all noise is heard. Guests who have no respect came in at 12.30 shouting and slamming doors. This went on for over an hour. To be honest anyone coming it at my time will be heard.

Room was in poor condition, not clean, stains all over the carpet and bed. Not clean. Poor service during breakfast with no staff and food not topped up. Restaurant was closed which we were unaware of when we arrived. Surrounding were very noisy through the night, kept us awake most of the night

Lovely room clean comfy bed and staff were helpful would definately stay again

Great staff

The location is quite convenient for the football and the motorway. The breakfast was nice, the pancake maker was great! The bread and sausages also really nice, no other egg choice than scrambled. The breakfast person was not particularly suited to customer service. The bar staff however were lovely and friendly. We ordered food at 9pm and took it to our room but they coyld drliver for £5. The room was clean and spacious, with a big bed and a single. I'd paid more for the extra bed for my son but the bed wasn't made up, the receptionist had to do it as there was no housekeeping or maintenance at 3pm on Saturday. I offered but she did it when we wete out. She said it has to be requested at booking (no mention of that on the site) but surely if I've paid extra for the extra bed I want to use it. Anyway, problem resolved. No information given about any hotel services or restaurant times at check in or in our room that we could find. I'd called the day before to check we could have breakfast brought to the room and they'd said yes but the receptionist said they didn't offer breakfast room service. If I needed to contact reception I just called the hotel as there were no instructions in the room. The gym looked really nice and modern and the parking easy enough, you just register at check in. Overall it was a nice enough stay and I'd stay again if needed.

A warm and comfortable bed on a cold night. Room was tired and needed a repaint or at least a deep clean. There were tea stains on the wall, as well as general marks from years of wear and tear. The TV and channels were from around 1999. Needs an upgrade in general. But the most important thing is that i had a warm and comfortable bed.

It was fantastic, enjoyed my stay. No cap

Walls and carpets in the room were stained, there was no soap or shower gel in the bathroom, disappointing tbh

Good overnight stay, room spacious & clean.

A

Friendly helpful staff. Good quality accommodation. Value for money.

Mold in bathroom

Key card failed to work multiple times, necessitating walking all the way to reception each time for a reset. Frustrating!

Thought the Novotel was very overpriced for what we received! The pull out bed was seriously uncomfortable! It really isn't a bed by anyone's imagination! For that reason alone I wouldn't choose this again. Saying that though reception staff were lovely and helpful and housekeeping good, but we've stayed in much cheaper competitors accommodation with much better put up/single beds.

Walls and carpets were very marked and stained. Bed was good and comfy.

Fantastic helpful staff, food dinner and breakfast was excellent quality, room's nice and clean and modern just common area carpets are pretty dirty. Staff are wonderful and extremely helpful.

Parking isn’t free. Large clean room

Very pleasant stay... Clean tidy warm, comfy bed lovely shower, polite staff and a great choice at breakfast.. What more can you ask for

Hotel is fine. The bar and food areas are ok . The rooms are large, firm bed, lots of pillows, plenty of towels, iron and kettke in room. Decent shower. Carpets need replacing. No real public transport links , nearest bus is a ten minute walk. No shops nearby. If you drive its fine as its very close to the motorway. No HDMI slots worked on the TV. Windows are a bit draughty. Lots of noise from the floor above late at night that went on for an hour or two. Some of the staff were new. One didnt know what almost any of the drinks in the bar were and another dished out one sachet everytime when you asked for some coffee for the room. The breakfasts were good. Plenty of everything. Would stay again at the right price although walk ins can be very expensive.

Easy to find, just off M6. Comfy rooms with separate shower room and separate toilet. Modern decor, comfy beds, wardrobe space and desk and seating area. Good WiFi. Staff friendly and helpful. Parking is £6 a night which I begrudge! Good choice of food and drinks in the bar/restaurant and great breakfast. Have stayed a few times for work and would definitely stay again.

An average hotel. The value of its Services and facilities is reflected in its affordable rates.

The hotel was very average.

Friendly welcoming staff Room spotless and bed comfortable Shower was great

Excellent value. The only negative is having to pay and extra £10.00 per hour if you wanted early check-in.

First room I was allocated smelled of cigarettes guests are clearly smoking in the rooms and nothing is being done about it

Ignoring requests for alone women on a higher floor and instead putting them on the ground floor. Got to my room and the door was propped open, the bed had been laid on. This was right at the end next to a door to outside. Felt VERY unsafe. At first was denied a room change as they were “full”. Multiple people at reception all complaining. Do not stay here.

Ok

Good customer service.

The hotel was very good the staff very helpful ,sadly on the visit the evening food service was poor ,the breakfast was excellent

All good. Easy to check in and easy to find.

Having stayed a couple of weeks ago had no hesitation in staying again room was clean had great night sleep breakfast was good a lot to chose from staff very helpful especially young lady on reception overall a good stay and will be back soon so thank you all at the hotel

very good staff

This hotel is tired and unloved. Carpets and upholstery were very dirty with unpleasant stains. There were several burn holes and marks on floor and surfaces.

Hotels was great. Hotels.com is terrible since it moved to onekey

the double beds are uncomfortable. there is literally a gab right in the middle

Lovely room and very comfortable night sleep

Having lived in the area for several years I have never had to use the hotel before. The hotel was convenient for our needs and I must say I was very impressed. The rooms were tidy ,with all the usual facilities that we needed. Breakfast was lovely and the staff were very helpful, polite and informative about restaurants etc in the area. If I had one criticism of the hotel it would be the corridor carpets are looking dated and could do with replacing otherwise very impressed by the hotel .

Good staff and service. Good experience overall.

Good location. Reception staff friendly. Clean hotel.

If you are looking for a good night sleep, stay very far away from this place. Very noisey. Noisey corridors with cleaners shouting across the hallway at 8am. Very dated, a renovation is very very overdue.

Value and excellent staff

Nice staff

A great stay

The stay was great until the fire alarm had gone off at 3 on the morning, there was no procedure for that as everyone was standing in the building and the staff hadnt informed anyone what to do and where to go. Other than that the stay was great.

Receptionist pleasant enough, the room however was a major let down for the £110 paid. My 4 year old son got hold of some rubbish under the bed which had not cleared before we got there. Some small pieces of bubble wrap which thankfully my 1 year old daughter didnt get hold off!! Followed by an empty 1lt bottle of juice drink and a silicon wrist band. Such a poor level of cleaning to start with, which made us feel like the room was dirty and not been cleaned, let alone my annoyoce that our daughter could have swollowed the bubble wrap if we were not paying attention. There was dust everywhere including the glass shelving in the wardrobe next to the tea and coffee tray, which again made it feel dirty. The iron burn mark upon entering on the carpet, the bathroom silicon was showing mould, the walls where grubby particularly inside the seperate toilet room. The television remote was not working with the TV either. The bed was comfortable enough and the sheets felt and looked clean. We were very tired and if I am honest as it was only the one night stay, we just slept and got up and left asap in the morning but we were pretty disgusted. Everything beyond the reception area looks so tired and run down. The car park and hotel outside area looks unkept and first impressions were poor at best. Not impressed by this hotel chain that I once considered to be respectable and wished I had booked somewhere else.

Clean and modern hotel, a comfortable overnight stay, would definitely use this hotel again if in the area in the future.

The hallway was very dirty and had a misty and mould smell

Visited and asked for a different room front reception decided they would sort it,manager came over and shouted at the employee making her feel uncomfortable,manager complained saying it was fully booked where as reception had said they had rooms available,manager was very rude to staff and definitely shouldn’t be managing a place like Novotel speaking to his staff in such a disrespectful manner.

Fire alarm at 3am, for an hour as the fire alarm could not be reset.

Fantastic as usual. Love this place.

Staff were excellent. Room was little dusty round window. Shower pressure wasnt the best. In places could feel springs in mattress, but actually slept very well

Arrived at hotel late, noticed in the morning the fire alarm in bedroom was covered with a plastic bag! Major health and safety issue!

Brilliant stay for the weekend. Free parking, lovely breakfast & evening meal. Comfortable bed, iron & hairdryer if needed. Very clean

Hotel was fine, dinner menu did leave some room for desire, the menu just didn’t really seem very cohesive.

Welcome stopping point just off the M6 motorway. Updated decor throughout makes it a very pleasant and comfortable stay. However the stairwells reveal the age of the building and needs a lick of paint.

We had a lovely stay here last minute booking Staff were super friendly. Very kind and nothing to much trouble Rooms were all very stylish and comfortable . Great evening to sit out in the garden and dine. The lady on the bar was very helpful and chatty and a great addition to your team

Helpful staff clean room and onsite parking.

Very tired looking. Especially carpets. Recommendation to Hotel. Please rip out all you carpets and freshen them up. And advise you cleaners to stop staining the carpets in the passage with bleach. There were dots everywhere. The breakfast room was especially dirty

Good

Super comfortable beds which we loved !

The staff were very friendly and helpful. Only one teabag in the room so had to ask for more which was fine. The building seems quite outdated. The restaurant food was good! Very easy to access off the motorway and quiet.

So far the worst stay we had considering it is a novotel. We always prefer to stay in novotel during our holidays for the last 10 years but this one is an exemption. The first room was dirty, fair enough they transferred us to a different room but still dirty and sofa bed for the kids wasn’t made. Few minutes after settling in the room a couple opened our hotel door, maybe a double booking. Went to the reception loads of times to remind them about the beddings for the sofa bed and said they will sort it out but never came until 10 pm when they decided to to give us the linens and the kids are already sleeping and were waken up considering we had a long day and travelled for 4 hours. Not to mention hearing few knocks on the door and someone even tried to open the door knob. Due to our frustrations we left the hotel first thing in the morning.

Quick overnight stop on way to Woburn. Not greatest of looking buildings, but once inside you don't see that. And what looked like a nice garden at the rear. Friendly and efficient check in. Separate bathroom and toilet unusual for these days but worked quite well. Reasonably convenient to M6.

the staff where amazing so welcoming and beautiful. easy access from the m1 and not to far from city plenty of ubers to use to get into town £10-£14 cost hardly any think if sharing a taxi but do have every think you need in the hotel.

Checked in and was given an envelope with our room key, however this room was occupied by someone else (the key worked though!). We were given a second room but were unfortunately in a room with an adjoining door; next door was a family having an argument so we asked to move again. Third room was ok but we had no housekeeping so the second night we noticed that the room was not tidied, made up or new towels/toiletries given.