Royal Court Hotel & Spa Coventry

We was left rather disappointed, upon arrival I didn't feel the receptionist cared that much but It didn't affect anything as it wasn't awful, just wasn't brilliant either. We went up to the room, the room looked fairly decent, kind of what you would expect, large bed, plenty of plugs and a nice TV on the wall, however it was quickly noticed that the toilet seat wasn't on properly and the bottom of the toilet door looks someone has tried to eat it in the past, these are things that I expect to be better for a hotel like this, then we attended the spa, paid our £4 per person fee, the changing facilities are open and you've just got to get your bits out I suppose, then we got into the pool, it was lovely and warm and sectioned off nicely, children and families, adults and a section for lane swimming, we really enjoyed the pool, we also really enjoyed the Jacuzzi, this was one of the main reasons for our stay, I'm disabled and the Jets really helped, steam room and sauna are as expected. Things went horribly wrong when we went to bed however, the bed is really stiff, uncomfortable and my partner awoke with swollen eyes, something that only happens when she's interacted with dogs, we feel like the room was either not cleaned properly or the bedding wasn't changed or washed properly, we barely slept all night, maybe a few hours, also any room around us that made noise sounded like someone was trying to get in, the overall experience wasn't brilliant and we won't be going again.

Clean - value for money

They did not clean my room the entire time I was there. I also had to ask and source normal materials from the front desk like extra toilet paper towels etc. These are aspects I do not expect to have to take care of when I travel.

Reception area welcoming. Staff need personality training except runaround James. Not sure buffet evening meals were our thing. Too much of a frenzy at mealtimes by patrons. Room 450 sprung a leak after 9pm 29th sept . We only realised at 1.35am by night porter it was an issue for room below. As he woke us up to see if we had perhaps left taps running. reported. Duvet to small for bed when 2 people in it. The only lift available appears to require an MOT. Did not use pool/gym to busy for us. And begrudge paying to swim when we were patrons.

Someone has bought a failing hotel and renovated it in the cheapest way possible. Honestly feels third world. The greeting was short and un-welcoming. Plenty of parking was a plus side.

The rooms are terrible its so old and dated and falling to bits i later found out its part of the brittania group which is known around my home area as being terrible would never stay again

Check in was my first red flag very slow staff, printers off line and just rude behaviour. I was charged one amount then another no confidence they knew what was going on. The room was very tired and dated with mould in bathroom. Went for dinner and was told it was a buffet style, however they had sold out @7:30pm Rude staff is a feature of this hotel and the waitress said well that happens here and asked what I expected here to do about it. She then brought out some old dry ham on a plate and said the chef was cooking chicken Kiev. This arrived with 5 minutes and when cut open it was frozen in the middle. Went to complain at reception. Know one there. When they finally arrived they told me to email my complaint to customer service as not there problem. I asked to see Nick the General Manager he eventually agreed that I was due a refund and offered £12.50 for the dinner and as I was not prepared to risk breakfast a further £10. It’s a joke I was ill that night and didn’t sleep. Never offered an apology. I will report to environmental health as this was disgraceful

Had to wait 15 minutes on reception for some one to attend me and 3 others, no one was on reception when we could hear a male and female talking in back office. I could see broken doors had been fixed but no paint over them, felt unsafe

It was a nice stay

Shower head held up with a hair clip ! Spa only had steam room working, sauna out of action for last 2weeks ! Steam room drain blocked making floor hold dirty water ! Maintenance across most of property none existent!

The staff were very friendly and welcoming. The hotel is looking tiered, the first room I was put in was clean but the shower head wouldn't stay on the rail, I was moved to a different room which was better. Unfortunately though, the hotel bar area needed a good dusting and not wipe round without moving objects.

The hotel was not like it was shown on the website the room was very small the bathroom was not clean

Having checked in advance by phone that we could check in at 2pm as we had a wedding to get to, upon arrival at 13:55 we were told ALL check-ins would be at least 20 minutes wait. After a discussion we were told the room was available so we could have the key. Surely a blanket hold on all check-ins is not required if some rooms are available. Also the room had not been cleaned properly, having found a sock and a food carton when we arrived. Reception and housekeeping needs to up their game if the hotel wants repeat customers!

Avoid Avoid Avoid this hotel is housing homless people. I could smell weed in the corridor and dogs barking doors slamming al night. I did complain to get a refund butvthe manager was just making excuses and wasn't interested.

Or stay on this occasion was the 2nd time we stayed at this hotel and we were disappointed. We stayed all inclusive and initially had a very nice executive room but then a leak from bathroom ceiling transferred into living area so we had to move which left us with hard beds and different sized/feeling pillows Facilities were at first declined and asked us to pay but after going back to reception our room card was stamped and then enter was allowed for free Restaurant: exactly same menu as our first stay a couple of months before, not catered for children or vegetarians. Asked for a sausage to be made for my daughter as there was only fish and another meat but the chef declined to do so and desserts was one choice only with no other options. Breakfast was acceptable. So requested food package money back on this occasion Other than this the hotel and friendliness was good and it’s a lovely visual place for weddings and birthdays but no entertainment.

We’ve had a great stay, cant fault the room pool reception, staff, will definitely recommend and will be booking again.

Room was awful, bed uncomfortable and breakfast was no where near to a basic standard

Very professional

Comfortable bed and room. Bathroom was modern looking and clean. First room we were given smelled of smoke and may have been a smoking room but we were non smokers and so we were given a new room straight away. The breakfast was lovely and there was plenty to choose from. Our main reason for selecting this was it being 15 minutes from Birmingham airport. We were able to check in at 4am after our flight and there were staff on hand at this time. It was a bonus having the pool on site which we used the next day for a £4 charge.

Dated and a bit expensive but ok for what I needed. Sadly arrived too late to make use of the facilities

Not good. Reception is very nice but once you pass that, the corridors and rooms are very run down - the whole place needs some TLC. I had to move rooms due to an infestation of flies / flying ants in my bathroom. Stayed for two nights and room wasn’t cleaned overnight, asked why at reception and was told that rooms are only cleaned every 4 days!

Took 30mins to find me a room even though I booked online in advance. Was told they are full

Reasonably priced and within easy access of the CBS Arena. Breakfast was decent with plenty of hot food. On this occasion, I was in the older part of the hotel, which was quite a trek from reception. The room was adequate, with a decent shower. Ideally, a few power outlets close to the bed for phone chargers, etc., would have been useful. Only one useful socket in the bedroom meant unplugging either the TV or the kettle to charge any devices. The view from my room was of the unattractive bin store compound and the location where staff took smoking breaks. As a result of the proximity of the bins, the staff emptied their glass collection units into them, making a shatteringly loud noise. For some reason, this was done very early in the morning.

It was an okay property. There were weddings one after another which made the public areas (bathrooms, sitting area) a little messy.

My stay at this hotel so far: ⭐️⭐️⭐️⭐️⭐️ Five Stars – A Charming Stay with Character A lovely olde worlde hotel that oozes charm and warmth, complemented by pleasant and attentive staff. The facilities are well-kept, and there are definite signs of a recent refurb, which adds a fresh touch while preserving its classic character. However, one can’t help but notice the very thin partition walls. Through them, one becomes intimately acquainted with the nocturnal habits of fellow guests—from robust ablutions to animated personal phone conversations. A group of women in a room quite a distance away could be heard cackling joyously well into the early hours, providing a sort of impromptu audio drama to lull one to sleep. Less entertaining was the gentleman holding court on his phone about a woman who, it seems, had flicked him off at the bar—she may well have been within earshot. Despite the unintended eavesdropping, this is a truly interesting and delightful place to stay. Full of character, quirks, and stories waiting to happen. It gets my five stars. 🤩

Good

I stayed in a single bedroom and they’ve given me a room in the old attached which is very dirty. I took a video of it and the bed was so small. I kept slipping out of it. The bedroom furniture was too close to the bed and I kept hitting myself. I got a few bruises. I’m not sure how the newer building the conference side is but the older building is absolutely terrible. The breakfast was not nice like honestly the taste was really bad.

Receptionist was very abrupt - no eye contact - monotone . Too much effort to tell me where my room was , or the direction to the restaurant. Advertised a carvery - piece of pork , potato croquettes, peas and sweetcorn with brown water for gravy .getting served at the bar was a chore . Breakfast staff miserable and rude .

Hotel was large Grand in its appearance. Staff friendly.

I booked a room here, not knowing that it was also being used to house boat people. That was not explained or divulged on the website when booking. Did not feel safe staying here and so I booked another place. I did not even get a refund, and it didn't matter. I was so concerned about staying here. You need to give customers a heads up of who is occupying the hotel. And what the hotel is being used for. If I'm spending my money, then I have a right to know.

Booked and paid for two nights two rooms for our son and my wife and I Tired propert awful beds got no sleep Poor service Food choice was awful We chose to eat out first night and after a terrible noisy night we checked out and didn’t bother coming back fur a second night Reception staff could not care jess as we checked out early Would never go back

Very dirty rooms and extremely noise hotel.

No AC in the room. As a disabled person the shower was actually dangerous. On the morning of the first night, I arrived in the Restaurant at 7.05 and the Breakfast was not ready. When I asked when it would be available the lady just totally ignored me. The room was not serviced at the first day. Overall a pretty bad experience.

Really good rooms and staff. The bathroom is very clean.

A Strange and Disappointing Stay – Wouldn’t Return I don’t usually leave reviews but our recent stay was just too odd not to comment on. On the plus side, the staff were generally friendly (with the exception of one female receptionist), and there was plentiful, free parking – though be aware you need to register your car on arrival to avoid a fine. Breakfast is also cheaper (but not worth it imo) if booked on arrival. We weren’t offered that so two hours after check in, were charged more - ridiculous! Beds were quite comfy. The hotel looks lovely in photos, but the reality is quite different. The building is clearly full of potential but feels tired and unloved. The exterior is grubby, with dirty windows and cobwebs giving the impression that it hasn’t had a good clean in quite some time. It really could be beautiful with the right investment and a bit of care. Inside, things are no better. The décor is a haphazard mix of cheap, mismatched furniture and fittings – it all feels a bit thrown together, rather than lovingly restored. Our room, while clean, had an odd layout that didn’t make much sense. More concerning was the fact that our nearest fire exit was completely blocked by boxes of flat-pack furniture, and a towel was being used to prop open a fire door. We also used the ‘spa’ area, which sadly continued the theme. The floor was covered in surface water that you had to wade through, and they use non-slip tape on the steps which was peeling off - yuk!

Looked forward to our stay, it was a well equipped room with fridge, tassimo, kettle and large screen TV. However we had stained bedding, towels smelled not fresh, the view was a trees foliage, no air con. Guests banging doors and running around the corridors, you could hear next rooms plumbing. Dinner was a two slices of meat carvery with frozen veg mix for dinner, cake in bowls. Breakfast was decent assortment, fruits, cereal & fry up. A very tired hotel in need of care and investment

Property is a bit dated but this is reflected in the price

I booked a room with a double bed. I got a tiny, old room in the corner of the building with a single bed. It was old, with really old, beaten furniture. Car park was full so had to park down a dark, littered road, staff were not friendly. I went for breakfast only to find it was not included in the expensive price and had to get a voucher from reception. Staff were not friendly, almost like they couldn't be bothered.

Great hotel and very friendly and lovely staff. Would definitely stay here again if in Birmingham.

This was one of the most appalling hotel experiences I’ve ever endured. My family – including a young child and elderly relative – were left stranded late at night with no care, empathy, or support. We arrived at 12:00pm and were told our rooms would be ready shortly. The manager, Munish, confirmed both bookings and accepted we’d return at 11:00pm after a family event. I asked to leave our bags but was told there was nowhere to store them. We had to use our car to store them, luckily we arrived by car. When we returned at 11:23pm (after a family event), exhausted, we were told no rooms were available. This, despite confirmed bookings and earlier in-person assurance. No assistance – just cold dismissal. To make matters worse, a staff member, Jag, was just laughing (I was absolutely gobsmacked). When challenged, he admitted laughing but excused it as unrelated. Another staff member, Muhammad, also laughed. It was clear our stressful situation that they've caused wasn’t taken seriously. Over an hour later, rooms “suddenly” became available. During check-in, I was handed a sign-in sheet showing another guest’s full personal details – a serious GDPR breach. The room we got was filthy, with mould in the bathroom and a hole in the door. You failed on every level – hospitality, professionalism, hygiene, data protection, and basic human decency. The emotional toll this caused my family was immense, and we were treated with shocking disregard in a moment of real vulnerability.

The lady that checked us in didnt have an ounce if good customer service at all. She knew our room wasnt simple to find yet she had me go on a wild goose chase. Breakfast nor dinner wasnt explained neither was checkout. Her attitude was not what you woukd expect being front if house. Chargeable pool was not good either when you are a hotel guest the £4 fee should be waivered.

The hotel was beautiful and grand, and the the gardens were stunning. However the room was very dated and smelt strange.

Good value for money!

The hotel was ok as it was a very hot weekend i found the rooms very uncomfortable as for air-conditioning you had a fan in the bedroom to keep you cool only problem was you had to leave it on all night. Would i stay there again yes as long as the weather is not too hot

Good location, food horrendous, room wasn't serviced despite me being away from 09:00AM. Hotel is tired and needs a refurb.

The most uncomfortable soft bed I’ve ever tried to sleep in

Nice hotel with easy buffet dining and reasonably priced. Staff are helpful. Property is a bit dated but I guess that’s reflected in the price I have used this hotel a few times now.

Breakfast is plentiful but average quality. Rooms are very tired, bar area is good, parking is good. 9 mile away from NEC. Overall it is good for the price if your willing to sacrifice quality.

Needs a complete refurb and new management

Although the hotel felt slightly tired the staff were very welcoming and proactive, making this a very good value for money option and if I am in the area again we will definitely stay again.

Good

its was ok no internet in your room unless you pay for 24 hour access 7 pound ?? breakfast was ok

We checked in 8 ladies ,enned to go to swimming pool and sauna, spa access was cancelled without any notification . We asked for some refund, they refused. FOOD HORRIBLE ,DON'T EVEN COST A PENNY, if you hungry just order ... breakfast OK

It was a nice place in general

Out of date, run down and dirty. Pool was tired, changing rooms were smelly. More like a nursing home, full up with viach parties

Dirty car park We bookend in nice sauna night for 8 ladies , we arrived at hotel around 3 at afternoon when its check in time and we been told that sauna is under maintenance, se we arrived for sauna night and we been left without sauna . We was so disappointed about this , someone should let us know that there is no sauna , we tried to contact Expedia and they just keep ignoring us . We definitely want some money back , we just need to know how we can contact management !!! Thank you

Good value for money hotel!

It was good for the price. Just needs some TLC

Liked the unusual art deco room which had a few faults but can be excused due to its unique look. Breakfast was much to be desired. Orange juice or rather orange water, fruit was all tinned, sausages & bacon was absolutely tasteless Real shame it let the whole experience down, saw other people throw their food away too.

The staff were friendly and helpful

Really impressed with the room - large, clean and very comfy. Swimming pool was good, not too cold. Breakfast had a good range of food for all. Dinner was ok although lacked much choice of vegetables and desert ran out early on.

Very disappointing that you have to pay £4 per session to use the pool, feel conned

Excellent staff property in lieu with price excellent value foroney

To sum up my stay: "out of order" So many things not working (mainly in the gym/pool, but also around hotel).

This hotel looks good from outside and if we don't look too much closer. It is probably a good wedding venue but the service we had was limited for us. We had to deal with a dodgy lift, and a bed that was confy but we realised that the central beam was missing. The room has not been cleaned for 3 nights - which could be normal but we had no clue. The fire alarm was triggered at 1 am and we had a limited explanation about what was happening and what to do except some apologies. We heard the next day that it had been a fault in an empty room that triggered the alarm. Which probably talks about the status of the system.

Poor lighting in room, constant smell of weed being smoked. Lots of areas required some maintenance. Breakfast excellent however evening meal is a very strange mix of items very much catered to a very tight budget. You should go to local pub.

Excellent service at check in. Really made us feel welcomed. Service at bar was fantastic especially when the woman went out of her way for a glass of milk.

Hotel a little bit dated but nice enough and in a nice quiet Green spot.

room was average but the location within the hotel was dreadful. I had to walk the length of the hotel then through the bar before being confronted by three flights of stairs. It looked like the room was above the kitchens as what sounded like extractor fans were running until 10.30 in the evening than started up again around 5.00 am the next morning . Very noisy even with windows closed. Roomm 118 or close - AVOID

Amazing

There should be a maseuse in the health club then you could really call the hotel a spa .

No restaurant or bar open; couldn’t even provide bottle of water and nearest shop 15 min walk. Required to pay extra for a gym (didn’t use). Not as clean as should be and I paid extra for late check-out as had vitual meeting - informed reception that important I wasn’t disturbed - banging on door and shouting from housekeeping in middle of meeting telling me I should’ve checked out at 10am. Embarrassing and unacceptable. Also, paint marks all over mirror frame in room and windows in great need of clean (common areas).

Nice Hotel with Lovely Grounds, in need of some maintenance around the hotel and rooms. Bar staff and restaurant staff friendly, however on both nights food did run out with limited option on the buffet. As a resident you still have to pay to use the pool every day, facilities were good.

Nice hotel but a bit dated.

Room was ok apart from no shower only a bath

Hotel was very tired and poorly maintained.

I appreciate that this a "budget" hotel, and I have stayed here a few times before however the condition of the property continues to decline with little evidence of regular maintenance, the toilets outside the bar stunk of urine, there is litter all over the carpark and on the lawns, and the carvery (the only food option) ran out of main courses an hour before service ended. You only find this out after you have paid reception up front for the meal that isn't then available, so Tuna salad for me instead of Roast Pork. Will not be staying again.

It needs to be a little smarter

Thanks

The outside of the property is great. The rooms were equipped well but with low quality items and were not cleaned during the stay. The bar/restaurant leave everything to be desired, breakfast is painful and only carvery is available for dinner. The cleanliness levels were non-existent. There is so much potential but it falls short in almost every area.

The hotel is in need of some TLC for the rooms and other areas. The reception area has been maintained but the rooms need some work. Staff are helpful but

Absolutely shocking, check out time 10am, food was worst we’ve ever encountered at a hotel, frozen vegetables and completely flavorless. Staff uniforms were threadbare and unclean. Cutting grass outside of window since 8.30am. Wasn’t informed of early check out and when mentioned was informed by reception that I hardly expect them to inform every customer of check out time that that’s my responsibility. Overall very disappointed, hotel is so dated which is a pity as it has huge potential and nice grounds. Definitely need new staff not one positive encounter.

It was ok.

Reception looks great. Area / grounds look great but rooms were poor, not maintained and mattresses were extremely uncomfortable - worst by far I have ever stayed in. Cheap in price compared to other hotels but when you hardly sleep, I certainly would prefer to pay that little bit extra. Would not stay here again.

The outside appearance was beautiful

Only 4 leafs of loo paper for two of us Requested another one for the day never turned up. On the whole not a bad hotel for the price. Sometimes the small things matter

Ridiculously cheap room. Clean, functional, great value for money.

We had to change rooms4 times because in one the lights were not working the second one the shower was faulty the 3rd ond had ant crawling over the bedcand slugs in the shower andvthe 4th one there was urine all over floor in the toilet it seems it was not cleaned at all so all in all it was a very bad experience and i woul advise poeple not to go there unless you want a cheap dirty hotel

Stayed overnight, receptionist said about 2 words, no mention of breakfast etc. Hotel very tired, rooms tired. Next door neighbours very loud so didnt get any sleep. It was cheap...you get what you pay for!

Room was outdated, but comfy. It was next to the lift so very noisy throughout our stay. Reception check in staff weren't very helpful. Handed key cards and told room number, no instructions for breakfast or leasure club. Had to come back down and ask another staff member. When returning late back from football and friends, we had to walk past other guests smoking cannabis right outside the doorway with staff having no intention of moving them away from the doorway. Breakfast was nice, with a good selection. Few improvements and would be a great hotel to stay at.

We booked for a double room. I did not sleep well due to the mattresses being placed across which left a large crease across the middle of the bed….very uncomfortable.

Needs updating. Looking tired and very old.

Lovely hotel, rooms very clean everything that was needed but no room service on the second day. Think a bit under staffed this weekend. Beautiful grounds to enjoy but again a wee bit cleaning of outside furniture. Breakfast nice and I would use this place again.

very friendly and popular for elderly tour groups. Grounds and reception very impressive. Dislikes- hotel needs updating, Lino in lift and bathroom torn needs replacing. Electrics very outdated 3 pin round sockets all old and discoloured. Still using room cleaning on covid standards, Cut down on staff?

room wasn't clean properly, dirty towels left in

Lovely place we have stayed a couple of times now ,rooms have been updated

A Victorian Dream with a Side of Unwanted Soundtrack... Our stay at the royal court Hotel was almost perfect. The hotel itself is a stunning example of Victorian elegance—clean, charming, and exactly the kind of ambiance we adore. From the grand architecture to the immaculate decor, it was like stepping back in time to an era of refinement and grace. However, while our room was labeled "non-smoking," it seemed to have a lingering fondness for the ghost of cigarettes past. It was as if the previous guest had conducted a thorough "historical reenactment" of indoor smoking laws before our arrival. The real entertainment, though, came courtesy of our neighbors, who provided an immersive auditory experience until 2am. Between the bass-heavy beats of their personal nightclub and their, shall we say, enthusiastic expressions of love, it felt like we had accidentally booked a front-row seat to a live-action reality show. At one point, we genuinely considered knocking to ask if they needed a camera crew. All jokes aside, the staff was lovely, the location was great, and the hotel itself is a gem. A little extra soundproofing and a refresher on room policies would take this place from "almost perfect" to "absolutely flawless." Would we stay again? Absolutely—just with a pair of noise-canceling headphones and a scented candle in tow!

Great thanks

Lack of accessible parking and very uneven surface on the car park. Staff were super friendly and tried their hardest but over the two nights we moved rooms twice and all three rooms had something broken, damaged or faulty in them. The first room was disgusting, hair on the shower head, hole in the door, blown plug in the bathroom, and smashed lamp. We were moved quickly without fuss but the second room had layers of dust in the cups, holes in the bedsheets and rust poured out of the kettle in flakes and chunks. The third room had a faulty lamp and wardrobe door and the TV didn't work. At that point we'd already been given complimentary dinner and breakfast and had given up hope of finding a room that was safe and had everything working. Despite the staffs best efforts, we won't be back.

It was value for money. Very clean & neat. I had a lovely sleep with minimal noises almost none. Rooms equipped with refreshments and all utilities available. I would definitely recommend it. I can’t wait to revisit again.