Luna Palace

el desayuno estaba muy rico el chef del restaurante es muy atento, la atención de la gente que te atiende es buena mucha calidez, la ubicación es muy tranquila podemos andar por el malecón y llegamos con fácil acceso al hotel.

que al momento de desayunar por parte de booking no se reflejaba el desayuno incluido y tardamos para poderlo validar la verdad es incomodo por que estuvimos desde las 7 am en el restaurante y teníamos que esperar al personal para validarlo hasta las 9:00 am al final si nos lo otorgaron pero deberían de cuidar esos detalles

En el Bufet faltaba comida era temprano y habia charolas vacias de comida, no mucha variedad

que eramos 4 y solo nos ponian toallas para 3, y avisábamos y decían ahorita va alguien y no iban.

The staff was very friendly and helpful. And the rooms were nicely furnished, but the setting and the views are the best part!

1.- no hubo servicio de maletero al llegar. 2.- no me incluyeron el desayuno en el paquete que porque no lo solicité, pedí pagarlo en ese momento y no aceptaron. 3.- El servicio de limpieza no incluye el balcón? desde que llegamos estaba sucio de "popo" de palomas, y cada día aumentaba, NUNCA LO LIMPIARON EL BALCON. 4.- después de tres años, cambiaré de hotel.... gracias

La vista del master

Los restaurantes muy poca comida

We loved the size of the room. There was plenty of space for two adults and three younger children. The beach was good, with soft sand and plenty of room to play. The kids liked the 3 slides into the pools. We did the breakfast-included plan and the breakfasts were good.

The location wasn't bad but it was a little further from the malecon than we liked. But there were lots of good restaurants near the hotel.

First time in MZT and the Luna Palace. We got a better room than we had booked and it was on the 3rd floor with a great view off the bedroom balcony to the ocean, two queen beds and a separate living area with couch, Smart TV, table to eat at and a well equipped kitchen. AC worked adequately but was noisy so we ran to cool down at night then shut off for sleeping. The hotel is at the north end of the Golden Zone and is a very quiet area at night so we had great sleeps. Always hot water for morning showers and all the plumbing was fairly new and up to north american standards. We did all inclusive and it was fine. Breakfasts were hearty with an egg station for easy over, huevos ranchero or omelets, plus the side dishes of mexican dishes and tons of fresh fruit. Lunch and supper were an a la carte menu which got repetitive, however one could walk a few blocks down the street to the other Palace Hotels (Pacific, Oceano or Star) and partake in their buffet and restaurants as part of the all inclusive. So lots of good meals were had. The staff in all their hotels are first rate, so helpful and full of energy and humour. The pool was heated a bit and nice to relax in. The beach for miles out front was lovely sand and great for long walks. As noted by some reviewers, the entertainment was limited but that suited us as we wanted peace and quiet. There were lots of fellow Canucks of similar age, so good stories to share. The bar was well stocked with a decent selection, with the Tequila Sunrise and Bacardi Black being our favorites.

As noted the AC was very noisy, but did work okay. The Smart TV had a million channels, but we could only find 4 that had English, so difficult to watch any movies or find news.

Las instalaciones cuentan con el confort del hotel más la cercanía a la playa. Los alimentos son buenos y el personal amable.

Me hubiese gustado más variedad en las actividades que ofrece y a su vez más personal para la supervision de las mismas.

LAS INSTALACIONES PERFECTAS MUY LIMPIAS, EN GENERAL TODO ESTUVO MUY BIEN

LOS MESEROS TRABAJAN POR LA PROPINA, AL PARECER NO LES PAGAN EN EL HOTEL, DIFICILMENTE TE VAN A ATENDER BIEN SI NO LES DEJAS PROPINA Y HABLO DE TODOS LOS MESEROS

Que no había tanta gente porque la piscina no es muy grande y que no ponían banda como música en el área de alberca

Los alimentos pudieran estar mejor Y que una vez intenté pedir una bebida en la piscina y los dos chicos que atendían ni siquiera voltearon para atendernos y también por la mañana , a unos extranjeros rápido les dieron. Café y a nosotros tuvimos que pararnos para solicitar el servicio

Great job

Good food, clean facilities, easy access to the beach, great views.

The place is amazing. The staff super welcoming and friendly

It was a wonderful experience

Overall, this was a great resort to stay at, but there were some things that weren't great too. It was small, which I liked, with 80 rooms total, 10 on each floor. I asked to be close to the pool because I just got out of hospital and was basically on bedrest, and the hotel accomodated me. The pool is gorgeous, and was never busy, the area around the pool and on the beach was the same - there were always tons of loungers free. However, Expedia said there was room service, and there was not. I believe the posting also said there was a coffee shop or more places to eat. There is only one restaurant and one pool bar. I had a kitchenette, and there were pots and a pan, but no utensils for them. Only forks, knifes, and spoons. There were dishes as well, but no dish soap or cloths, so I had to order those with an Uber Eats grocery order. That was really annoying. There were no free water bottles, other than the two in the room. And the shower was always cold. But the room was mostly clean, a few food smears on cupboards in the kitchen and other places it wasn't cleaned super well. The restaurant was only open for breakfast and lunch - you had to walk over to their sister hotel for dinner, and I couldn't walk that far. Also, the lunch menu was very limited and not super healthy. There were hamburgers, hot dogs, nachos, chicken fingers, and I think steamed salmon. So I ordered from Uber Eats a lot. Overall, I enjoyed it, but would try somewhere else next time.

Stuff was really nice, Paul and Adolpho. The stuff in lobby really helpfull and nice. Rooms were clean and really nice. Angelica the concierge from all the palace hotels was really awesome and helpfull. All dinner reservation went really smooth . We had a birthday in our family trip and she helped us with informations where we can get cake and decorate the room . I would go there again . Loved the place ❤️

Really enjoyed our stay here! Will come back

The hotel is in a great location near very good restaurants. We liked the views. The hotel was good but showing its age. There are a couple of things that they can improve on... - we got 4 small bottles of water to drink when we got there. After a day and bottles not replaced they said we had to ask for replacing and had to go get them. Hmm...no thanks. We got water at the Oxo. - At the end of stay we had to wait for someone to go and check the room and they expected to cut the bracelet that we had to wear during the stay. These are fine but they could send you a message before your last day telling you all the details to be able to checkout. They could even use Whatsapp which they say we could use but when i did with questions about the water there was no response.

Liked the location, cleanliness and awesome ocean and pool view. Every staff member did their best to accommodate. The morning breakfast was delicious. Would highly recommend.

Enjoyed the clean room with beautiful view. The staff were friendly. The pool area was very nice and the easy access to beach was great!

We wer very happy with the condition of the resort. our room was very clean and modern. The service around the pool however was poor. The server walked right by us and would ask couples by us if they wanted anything. The pool bar tender didn't know how to make many drinks.

I have stayed at The Luna Palace the last 3 times I have gone to Mazatlan and love this hotel. The staff are all so friendly and welcoming. Every room has a fully equipped kitchen.

We really did enjoy the property and the staff were all awesome. The beach is perfect with soft sand and miles of walking to the south. Breakfast and lunch was good but limited with the options. We felt, and we often travel to Puerto Vallarta, that the safety of the city, not the property, was a little iffy. Federally police frequently patrolled the area. One late night during our stay I heard 2 gun shots followed by numerous police racing down the street in the direction of the sounds. We really did like our stay but I don’t know if we will return until we hear better reports about the safety of Mazatlán.

Fantastic!

We loved how big our room was and it facing the ocean. The staff were all very friendly and we definitely would stay here again.

Staff friendly right on beach it is NOT an all inclusive so activites are limited if that is what u want Quiet is what I an after

Our 4th visit to Lina Palace. We enjoyed the setice and laid back crowd. Our room faced the ocean and the weather was perfect.

The hotel is relatively new and well-located, but the rooms require some improvement. Upon arrival, there was a moldy odor, the amenities could be enhanced. For instance, the breakfast menu at the hotel restaurant was repetitive, and we eventually discovered we could dine at the Oceano Palace. Knowing this beforehand, I might have chosen a different hotel. Furthermore, the advertised activities were only available at a different location. Why offer reservations at one location, yet require guests to travel elsewhere for meals and activities? In my opinion, the housekeeping staff could benefit from additional training—I have experience in the hospitality industry myself. The bathroom mirror remained unclean throughout our stay, despite multiple housekeeping visits. The amenities were lacking; for example, while coffee makers were provided, coffee was not. Guests must purchase coffee downstairs or by calling room service. I will likely stay at the Oceano Palace next time.

A lot of the stay was good. Front desk staff was amazing, the entertainment guy was amazing and the bartending staff was amazing. The issue with this resort was the security staff, particularly the heavy set security guard with the penguin walk. The entire time he was on his shifts, he would hover around our extended family (3 families) and watch everything like a hawk. If my wife's parents who live in Maz came to visit, he would be there in an instant to escort them off the premises even though they weren't using the facilities. They would be coming to link up with their 3 daughters families to go out and experience Maz. He also watched our shuttle leave on the last day and then as soon as it left made sure to escort them off the property. He also got very upset and my niece who accidentally took her wrist band off because she is a child. He had to escort her to the front counter at an instant making her feel uncomfortable. I will be returning to Maz to visit my family but will not be staying at the Luna Palace or any Palace hotels because of this. What should have been a relaxing week was hampered by the security guard who wouldnt leave our family to enjoy the hotel pool.

Great view to the beach.

We have stayed at the Luna Palace numerous times the past years on an annual family vacation. This year, we definitely seen improvement with happier staff and an amazing breakfast on site included in our daily rate. Our view was incredible as per usual. Only major hiccup, is our room had mild luke warm water only the entire stay. When bringing to their attention, as Gold Members, they offered a couple other rooms to try: the water temperature was no improvement when testing. It would be a positive direction for Luna to look into improving to a “On Demand “ or new hot water system in the facility. Another strange policy we have found is the Luna charges 60 pesos when leaving if you don’t do the dishes. Yet, we leave a daily Tip for the maids, could this not be part of the task routine? Interesting there is no dish soap, dish towel to wash dishes so wonder how the cleanliness of the complete kitchen supplies are…. Is everyone just washing with cold water? This is what we had to do. If this policy could be revisited that would be a stronger push for guests to stay at the facility ….. after all, the rates have exceeded the last years staying at this location.

5 stars

The lady who cleaned my room Noemi was the best. If I’d change one thing they need a real restaurant and bar. It seemed it was always a buffet

We stay here every year - great place, a few small details would make this place outstanding. For example dish cloths and soap to do your dishes. Salt and pepper. Coffee filter. The people are great and the location is quiet!

We come to Mazatlan every year with a group of friends. There is a choice of three different rooms, we book the one bedroom suite. They all have a good size fridge, microwave and two burner stove if you want to cook some meals. Staff are friendly and the front desk team speaks good English. Nice pool and beach. Great access to the rest of Mazatlan by pulmoñia or bus.

The location is perfect, the heated pool and beach are great & all the staff are great!

My wife and I stayed at Luna Palace for two weeks and really enjoyed our stay. The rooms are very nice, quiet, the staff is friendly and helpful and they work tirelessly to keep the property spotless. The kitchen in our suite was functional but a bit light on utensils/specialty items (a minor quibble) so bear that in mind if you have specific culinary items you depend on. We liked the property location which was close to many shopping and dining options, and close enough to make the Golden Zone accessible without being 'in the thick of it.' The pool area was very nice and they had daily music and activities that made relaxing by the pool fun and entertaining. The staff were all great and a special Thank You to Nelly at the front desk who went out of her way to assist us and was very helpful. This was our fifth trip to Mazatlan but first near the Golden Zone (previously stayed in the Marina Area) and we really liked the more central location, walkability and overall 'vibe' of this property. You really felt like you were in a little hidden tropical paradise, and we will definitely be returning to this property. Highly recommended and a big Thank You again to all the great Luna Palace staff.

Everything was great except we were not all inclusive and when we tried to eat there they didn't know what to do?

Un lugar muy tranquilo,sinlo que buscas es descansar este es el lugar correcto!!!

todo muy bien, me gusta que la habitacion tiene cocineta, la playa es muy buena, se puede uno meter a nadar sin problema, ademas de que hay salvavidas y actividades en el area de la alberca

Everything was very nice and the works very helpful

Excellent

Property was well situated, plenty transportation around. Really loved the beach access, and poll area. Staff at pool was great, reception staff was nice especially the door attendant he was awesome. Overall nice place to stay very quiet at night .

Food was terrible. Service was bad. Not friendly at all.

Hotel is good very family-friendly

Not well

Me gusto la amabilidad del personal de servicio asi como la quietud del lugar ,bella estancia y bello lugar

It’s beautiful!! Close to the beach..it’s calm and peaceful…

UNABLE TO MAKE FUTURE RESERVATIONS AT THE HOTEL.

Simple, clean, well kept and quiet. Lovely pool.

Smaller property with nice pool and beach access. Access to the property for people staying at sister resorts nearby made it a bit busier poolside at times but was was likely due to Mardi Gras approaching toward the end of our stay. Did not do all inclusive as there are plenty of great dining options around. Some that did all inclusive said they had trouble getting service but the staff seemed attentive to us. Might be worth doing a breakfast plan if available as it looked pretty good. Nice to have a kitchenette with full size fridge, stove and microwave/oven combo and coffee maker. Did the smaller suite but would do the one bedroom due to the larger patio and separate bedroom but for as much time we were in the room the studio was fine. Mostly mature guests so quiet for the most part. Some families visiting from other sister resorts had kids but staff made sure they were supervised and not horsing around. Beach area is a fair size and well kept. The Star and Océano Palace resorts had more action and noise with bands. Easy ride (100 pesos) to the heart of golden zone and other areas with pulmonías or truck cabs. 250 ish to city centre. Most rooms have an ocean view and even the pool view included some ocean exposure. Would stay here again but some guest were saying they are going to renovate or expand into tours. Not sure but with the number of locals who were touring for timeshare or purchase didn’t make sense. Would definitely stay again if available!

Great place

Great location with some really good restaurants near by. Overall staff was great. Poula at the desk was lovely. My Spanish could definitely be better but I feel that some English by staff could also be better I tried to look after the staff daily with gratuity because I know that’s how they make a living. I did have a garment go missing from my room and nothing was done about it. Disappointed 😢

We stayed here before and this time we saw that everything is renovated and looking very nice,loved the look of the gardens and the new paint !!!

Had a great and peaceful time. W’ll come back

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Compared to the sister hotels in the area, this one was quiet and allowed for some relaxing down time. Pool was never busy, umbrellas always available. Beautiful view of the water from our room and the pool. Staff were helpful, we did not use the restaurant, so cannot comment there. Great location, we will come back soon!

The cleanliness of the common areas is excellent 👌

Reception and other staff need to be trained on customer service. Towels were snatched out of my hands and I was not able to get accommodations for handicapped family members. Restaurant staff was awesome.

advertising is "All Inclusive" but is not, we arrive and ask where we can eat dinner, they said That we can't eat dinner at Luna Palace because the place was not inclusive. Terrible service

Loved the location, easy to walk to many restaurants, which were all good. Lunch at the bar was excellent - best shrimp cocktail I've had! Staff was friendly, were very helpful, even with the language barrier. Their English was better than our Spanish! Beautiful pool area, beach is right in front of you, so very convenient. Rooms were spacious (1 bdrm suite). Could have used drying towel for dishes, faceclothes in the bathroom area, more comfortable chairs. But these are just minor - stay was very comfortable and loved the whole area. Would recommend a stay here when in Mazatlan. Thank you for everything.

Todo muy bien solo el a/c no estubo bueno tuvimos calor y nunca lo subieron para que estuviera más helado.

Luna Palace is the best hotel to stay in Mazatlan, rooms are really clean, beds were comfortable, staff was very friendly. I will be staying here again.

Very nice resort, with a beautiful pool.

Property was dirty bathroom smelling like mold and having mold not enough blankets ants in living room & kitchen food took forever!

On the beach excellent breakfast buffet. Can lounge by the pool and order drinks or food.

We were facing the pool and beach and it was nice and quiet. It's a good part of the beach and not particularly noisy. Very walkable and lots of good restaurants withing walking distance.

Another great stay at Luna Palace. One of the best spots in all of Mazatlan.

We had a nice stay. Pool area was very nice but water was quite cool. Some coffee is the room would have been nice!

Spent two weeks at Luna Palace. We had a room right on the beach. Wrap around balcony. Super clean accommodations. Close to numerous restaurants and convenience stores. All the staff very gracious and helpful. Paola, at the front desk, upgraded our 2nd week. The greeter, Jesus, has been there for almost 25 years. Can't wait to go back!

Beach accessible, swimming pool, friendly staff, security. On the down side, a lot of street noise.

Beautiful place and surroundings, friendly staff, nearby affordable restaurants with good food,easy access to a section of the beach not as crowded as other locations nearby.

Customer service can be improve as not all staff were friendly! Also, called front desk one time for towels but came more then an hour late!

I love the pool, access to the beach and overall location. The hotel room should have been cleaner. The dished were dirty, the shower had mold, the paint and walls looked messy. Overall, management needs to invest in deep cleaning restoring paint. The bed sheets were clean and hotel service was kind and made everything tidy.

This property was being renovated during our stay. I was lucky enough to get one of the recently renovated rooms. The workers started promptly at 7:00 a.m. and quit at 6:00 p.m. Being an early riser, this was not an issue for me. The workers were very respectful and there were no issues in that regard. The housekeeping staff and the front desk/bell hop were all capable and pleasant. My only criticism would be of the restaurant/bar service, especially in the afternoons. This has always been an issue at this hotel. Overall this stay was a good one.

Excellent location Best beach Great rooms

I was shocked at the unconcerned attitude of the room getting flooded during storm. Don't go during rainy season, otherwise great spot. Bed is hard if you like that, on beach and beautiful.

It’s ok

The receptionist at the front desk Karla and Paola were awesome! They helped us with a late checkout and got us a taxi for the airport! Very helpful and professional!

Stayed from 5/30-6/4//22 with my family of 4- it was absolutely beautiful. Check in staff was friendly and made sure we had everything we needed. Ivan & Frank from the bar provided exceptional poolside service. Dinners prepared by the chef, Julio, were amazingly flavorful- especially his chile de arbol salsa. The breakfast buffet was delicious with plenty of options to choose from. Our server, Nein went out his way to provide excellent, friendly service. Housekeeping was friendly and thorough, gatekeepers kept the hotel grounds safe & secure. I will definitely be returning to Mazatlán and staying at the Luna Palace.

Horrible experience. Booked for 6 days! Left our first night there! Gross!!!

Very safe place

Very quiet and the staff are so friendly. Love staying here

Totally loved it! We arrived early and our room was not ready but we only waited for 20 minutes. Staff is super friendly. Pool and beach area are beautiful and super clean. The location is perfect.

I paid for a 2 bed room, and I was assigned to 1 bed room, the bathroom had mold everywhere.

I had booked the Luna Palace hotel several months before my vacation in June. When I arrived at the hotel, the front desk told me that the Oceano Palace had my booking, that the Luna Palace did not. If you stay at the Oceano, beware, it’s like a Spring Break party hotel. The Oceano desperately needs remodeling is a kind way of putting it. At this time I’ve contacted Hotels.com and made a claim. They e mailed me back and said that they could not contact the hotel and closed my claim. BEWARE MAKING RESERVATIONS HERE.

The property is run down and not maintained. We stayed one night and left to stay at a hotel close by that was less money and much better.

Great location great service

Terrible facilities, old, moldy and smell bad.

Need better service on the restaurant

This hotel has a beautiful beach, view and location I think just need a little bit more attention from the owners

Property was worn down. A little outdated other then that it was good .

Our boys loved the pool! We were able to relax and watch them enjoy themselves. The staff was always very nice and attentive. Loved our stay at Luna palace.

Hotel is beautiful very clean, staff is very nice and attentive very friendly, room was awsome we had and a ocean view was beautiful definitely recommend