The Derwentwater Hotel

Staff always friendly. Great service in the restaurant from the waiter.

The hotel was about to close for a refurbishment. Looking forward to staying when its all done.

Location.

Cleanliness, lack of facilities, food, very outdated and not value for money.

Location

Generally run down. The breakfast was about the worst we’ve ever had at a hotel! Very little choice, instant coffee!

I liked the location, the gardens were nice and the breakfast was good. The room was warm and comfortable.

The shower did not work well, took ages to heat up and kept cutting out. The TV in the room did not work on live TV The hotel decor was tired and needed updating

Lovely location, very clean, and a nice breakfast. Amazing value for the price. It’s a bit dated in places, but honestly it’s comfortable, its value for the price, I would definitely recommend it.

Nothing really

Really good size room, had all we needed, warm and cosy! Good breakfast too. Easy parking, arrived late and wasn't a problem. Very accomodating.

Nothing - all good!

I booked a superior apartment but got a very basic,dark apartment with no view. Also the heating boiler was on all night although the thermostat was turned off. Apparently the apartment we were to get was being refurbished but I was not informed of this before I came. We checked out after 1 night to go somewhere else. Such a disappointment!

It was good for relaxation

Je kan het meer zien vanaf de prachtige tuin en ernaar toe wandelen. Prachtige plek! De obers waren heel vriendelijk en het eten was lekker. Het hotel is iets verouderd, maar heeft daardoor ook wat charme in de inrichting. We hadden een ruime, fijne kamer, voor een degelijke prijs. We hadden dus geen probleem met iets oudere faciliteiten, want de sfeer en locatie zijn betoverend!

We waren iets vergeten in onze kamer en toen we enkele dagen later aan de telefoon vroegen of het nog in onze kamer lag en we er om konden komen, zeiden ze dat ze ons terug gingen bellen. Niemand belde terug, dus wij belden opnieuw en toen zeiden ze dat er niks was opgedoken. We wisten exact waar het lag en we waren nog maar net vertrokken, dus het was jammer dat er niet beter met achtergelaten spullen wordt omgegaan. We hadden gehoopt op een iets behulpzamere reactie en meer zorg voor verloren voorwerpen.

Probably the cheapest hotel we can find for the Lakes

I would not say facilities are good. It was okay but the room is not so clean to be honest. We got two big spiders in the room 😂

Beautiful location on lovely grounds. Nice bar and conservatory area

The room was outrageously wonky, and the floor creeked to the point of annoyance

The breakfast was fab ,it's a help yourself buffet which is perfect for me I'm fussy wat I like to pick for a cooked breakfast so I love the fact I can help my self to whatever takes my fancy on the morning , perfect and tasty too .

Maybe some fruit options.

Parking was easy and the staff were helpful.

Access to the second floor level with suitcases was difficult.

Good location. Short walk of 1 mile into Keswick with all of its amenities. Good proximity for walking Catbells. Its a hotel so there is a bar and food available. The staff were very friendly. Kitchen was good with most things you need.

The apartment we stayed in Brandlehow had issues with the central heating and the radiators didn't work so oil filled electric heaters were provided instead. The shower pressure was poor and came out as a trickle but was uncontrollable and scalding hot. So it was better to have a bath.

Good price, great value for money, comfortable and well equipped room, staff very friendly and helpful. great location with short walk into Keswick centre.

Hotel is a bit tired and dated (but prices reflect that and not a problem for an all-male group of friends!).

Cleanliness nice location and walk to Keswick

Car park charge is daft.

Nice hotel,warm,clean,and not far from keswick town.

The room we had was warm enough but a bit tired needed decorating here and there.

Location, staff friendly and excellent food

All good

The location and the staff were all friendly and helpful

Cleanliness , the bar shut at 10 and the food was both limited and awful

Location is fantastic- room was a great size- clean and tidy-all staff friendly and very helpful. Hotel is under new ownership and they have renovations starting- will definitely return once it reopens next year

Not really a dislike but Slightly dated and obviously in need of decorating etc which is about to start- but couldn't fault the cleanliness etc. Having to pay for parking in hotel car park when youre a guest seems a bit unfair but prices are fairly low

Really friendly staff, very helpful. The apartment was large, well equipped, very clean , plenty of crockery. The bed was very comfy. The bathroom was very clean and tidy. Plenty of towels. Great location, fantastic grounds to walk around

The parking was a touch pricy

Size of roo.

Needs updating

We stayed in an apartment in the manor which were really spacious. Keswick is only a 10min walk across flat ground so the location was perfect. Good value for money and plenty of free parking. Would highly recommend staying here.

We felt check out at 10am was a bit early. This could be a bit later as our room wasn't ready until 4pm so there should be no rush to check out for the next person coming.

The location of the hotel was perfect for exploring Keswick , icing on the cake was a small pub within walking distance which served homemade food. Kitchen in the apartment was well equipped, clean and had lake view. Garden is lovely and can walk to the lake from the back of the hotel. We were informed the hotel will be closed at end of the month for refurbishment, will definitely go back and see the difference. Staff were all friendly and nothing was too much trouble.

Bathroom can do with an upgrade.

Breakfast was adequate, food was nice and hot.staff are all very friendly and helpful.

The property was very clean and well presented. The location was perfect with a very scenic walk towards Keswick. Staff communicated perfectly about parking and provided any extras for the room. The upgraded room was unbelievable, the apartment room was very cost, spacious and relaxing.

The,location is lovely with great views .Staff are very helpful and friendly.Breakfast was great with lots of choice.

We had evening meal once, never again .Completely different experience to the lovely breakfast.To be fair the waitress did warn us about the food but ordered the roast beef anyway.It was tough as old leather ,veg was soggy and yorkshire pudding limp . I think was probably worst meal I've ever been served.

The room was spacious, warm and comfortable, there was plenty of choice at breakfast although the meal could have been warmer

QAs previous the meal wasn't hot, we had a cracked sink in the bathroom and on the one morning we stayed we had no hot water

Room was clean. we did not eat at the Hotel so cannot comment on the Food. Staff were competent.

The Hotel was charging residents £6 per night to use the car park. The television was not working, we asked at reception if someone could fix it, someone did come up when we were out, it did work for a short time but then stopped again so we gave up. We went down to the Bar at 9pm on Saturday only to be told the Bar was now closed! We Requested 2 rooms together, we ended up on different floors, despite the Hotel appearing to be half empty, we asked at reception about the rooms and were told that there were no rooms left on the same floor.

Location was ok but thought it might be closer to the derwent water....staff were brilliant and helpful

The room we stayed in ( 215 ) we both thought that the tv in the room was way too small for the size of the room and not many channels to choose from so we used our tablets to watch Netflix and prime........also the extractor fan in the bathroom was very loud and of putting. .

Good destination for us

N/a

Location was excellent.

It is looking tired and could probably do with an overhaul in certain areas, but our apartment was very clean and adequate for what we needed.

My room was an adequate size and the room was a good temperature. The only thing I would change is the bathroom sink was heavily damaged.

Everything about the property was nice.

Good position

It was a bit tired

Great location. Helpful, jolly and service minded staff. OK Breakfast, but would mark it around 6/10 (we are vegan, some may say fussy ;) so a bit negative on the available choices). Free street parking outside the hotel, if you find a spot.

Run down. Hard mattresses.

Great location Great value for money Helpful and cheerful staff

Breakfast was very basic Bathroom got very damp - no fan and no heated towel rail and since the heating wasn’t on, the towels stayed very damp

Nice location close to Keswick. Bed was comfortable and the staff were friendly and welcoming. Only realised how extensive the grounds were when taking a stroll after breakfast, could get right down to the lakeside.

Perfect location while we were waling the Cumbrian Way, very nice area

Very sad, that the hotel is very tired looking, nothing like a warming country hotel, decor was awful, very shabby looking, all needed updating, bar area was awful and not welcoming at all. Staff looked like they just could not be bothered. but considering we only paid £67 for room only, what more could we excpect.

Staff lovely, majority of hotel was clean and well presented

Shower didn’t work in the bathroom resulting in us having to use another of our groups bedrooms to shower, mattress was rock solid. Still waiting for the Hotel to get in touch about the facilities not working.

The location is great with walks right from the door and has access to the lake from the garden. The breakfast was a buffet which was quite good. The price was very good.

The single bed was extremely soft and could feel the springs poking into me. The TV did not work was not tuned to any programmes. The menu for dinner was very basic.

Cheap and cheerful, rooms very clean and comfortable. Staff exceptional.

Breakfast was quite pricey for what it was, and charging for car parking

Location.

Bar/dining area could be improved. More soft furnishings needed.

Quiet, friendly staff, pool table and bar

They explained they were closing soon and don’t have as much on draft etc. which was fine for our one night stay.

Beautiful location and property. Stunning views from our room.

The shower wasn’t great, was very hot for me and also not very powerful, but due to the age of the property I wasn’t expecting a modern shower.

Only thing to improve would be to have access to proper coffee rather than instant at breakfast. Otherwise a fab breakfast!!

Apartment was clean, spacious and comfortable, 2 bedrooms/bathrooms good size and good heating. Kitchen well renovated and functional. Beautiful gardens and sunny conservatory.

Exhaust fan in main ensuite not working. Parts of beautiful building in need of repair, new management has plans in progress.

Breakfast was OK. Coco pops in museli container on 1st morning, 2nd morning museli placed o top of coco pops.

We were unaware that the hotel was due to close within the next few weeks for total restoration which was clearly needed. Partner said he felt as if the bath was going to give way when having a shower.

Character home and nice friendly staff during check in , car park is a big tight as we have a 7 seater van.

Spacious

It was tired and in need of re decoration especially the bathroom

Location and gardens

The lift was out of order

The staff, the food

Parking very limited

Staff friendly

Hotel dirty run down room had mold and spiders webs wall paper falling off wall carpets worn it was awful breakfast accommodated in bar area but only set up with a knife and fork had to forgage around for cups for tea and coffee no cereal no fruit toasters sliwe and not working properly good job it's closing for refurb.

HOTEL DUE FOR RENOVATION IN NOVEMBER

Nice location. Looks great from the pictures and from outside. Great breakfast. Plenty of space.

A bit of a lengthy complaint which I feel is justified as having stayed there 18 months ago we were happy to be returning, but it is like chalk and cheese. 18 months ago the dinner and breakfast were really good, and the rooms were what you'd expect even though the hotel is a little tired in places. However this time was horrendous. My room (250) was ok, but out of our group of 5 hikers with 5 separate rooms, 3 rooms had no working TV. One had no hot water and two had a trickle due to low water pressure, (more than half hour to run a bath after a hike on the peaks) supposedly due to demand, though the hotel wasn't busy. Marks on the sheets in places and the single room mattress may as well not have been there. Many cobwebs and dirty corners in each room too. On arrival we had planned to eat at the hotel as it was so good 18 months ago. We were told to book for dinner on the first night, though only 4 other people were at dinner! I wish we hadn't bothered. Very little selection but the problem was the quality. The starters arrived immediately after ordering (microwaved?) but the soup and meatballs were cold, and flavourless. The mains were small in quantity and poor in taste. Soggy fish, slice of soggy pie, undercooked/old chips. Service wasn't particularly happy either. We mentioned to the barman post dinner that it was a lot different to 18 months ago and he explained that there had been 2 owners since then and that the hotel was closing in November for a major refurbishment and reopening in March. I imagine this is the reason for the tired, can't be bothered, don't really care vibe the hotel exuded. A shame as it could really be a stunning venue.

Location terrific. The hotel is slightly dated but we've been before. It's very clean

See above

Good location Nice staff Good breakfast

£6 a day to park Very dated Poor shower no pressure Needs refurbished

Bed comfy. But then I’d had a busy day and several drinks. Keswick and surroundings is the attraction.

Bathroom mouldy. Needs attention

Location. Really old classy vibes and just a short walk to Keswick centre

Room was incredible noisy with water pipes, or something. Didn't get any real good sleep

Lovely location. Decor a bit dated though and not enough staff to clean our room . Breakfast was ok although instant coffee a bit disappointing. Good value

Cleaning room Dinner was not very good

The location and the food.

The hotel has been sold and will close from the end of October for refurbishment. It is a little run down at the moment.

The whole place needs a revamp it was very tired and needed help, location was perfect for us a 20min walk to the town centre which was good as there is nothing near the hotel.

I just didn’t like it as it was run down

Relaxing and staff excellent great location especially with having the dog with us

Location great,relaxing atmosphere food good

Location and staff. Clearly going through transition, but staff were honest, helpful and professional.

Location beautiful

Needs updating but it's reflected in the price

Pictures on web site are not accurate for the room we stayed in and generally of hotel conditions

Run down, bathroom smells damp and fusty bar and restaurant area poor hotel needs a refurbishment

Staff were friendly.

The double bed was 2 singles pushed together, the Tv didn’t work and we asked for a room with. Bath tub which is didn’t have.

Car parking You submit your reg no at the reception, in our case thinking it exempted you from charges on the attached car park, only to be hit with a bill on leaving, very surprised at the charge , needs making very clear to future clients

Lovely location, hotel grounds beautiful

The price we paid didn’t include breakfast, had no view what so ever. The tv had no reception although they did correct this by our second night. We had no hot water for the whole of our stay, there was thick dust behind toilet and sink and cobwebs on bedroom walls. The window catch was broken and insecure and would be easy accessible from outside where our room was situated. Bar closed at 9 the first night and 10 the second night. Although the gentleman on the bar was very pleasant and helpful.

Nothing

Everything

Location and character of the hotel

Does require some updates throughout however did not spoil our stay

Very nice and clean

Bed was a bit hard for us

Location.

Toal change since last visit. Myself and some biker friends go there for the great buzz about the place and especially the meat pies on the bar menus. Shocked that the hotel was nearly empty of furniture. Not much choice in the bar. ( what happened to the Guinness) ,and bar menu had three items on it. Non of them appealed to us, so we had to go over to the local pub to eat. Staff seemed really disinterested, and I don't really care attitude. The previous staff a few months back ( we've all been three times this year,and previous years) were brilliant. Very professional and very happy in their work.

Location

Feels very run down.

Nothing

Buffet style hot breakfasts. Very enjoyable. Coffee only instant sachets. A good start to the day.

Proper coffee!

The room had a very nice view, but....the bathroom was a little small if i'm honest, but otherwise okay. Breakfast and evening meal were really good. Had a few problems paying for the car park, but that all ended well in the end....no fines received thankfully.

As listed and detailed above but, nothing that i disliked as such. The hotel could do with some re-decoration / modernisation..... just a personal comment

Great location

Needs a lot of TLC but I understand it's due for some renovation soon. Could be a really good hotel