Doubletree By Hilton Omaha Southwest, Ne

1. The Barn doors to the bathroom are extremely heavy and difficult to move. That is a big negative.. 2. No coffee or hot water in the lobby for tea. That is a basic.

我不知道我为什么被扣了6美元，这个是什么扣分我也不知道

扣费6美元应该至少发个邮件，说明我们消费了什么东西

I was impressed with the customer service when we first arrived. The smell of the hotel was clean and inviting. Housekeeping staff was superb. Our room was clean and fresh smelling

My only disappointment was breakfast. For the past 10 years we have stayed at the Embassy Suites downtown in the Old Market. With all the construction in the area we decided to stay somewhere different for our anniversary. The Doubletree turned out to be a very good choice.

it was very clean

The welcome cookie

There was not enough towels provided in our room.

beautiful. clean. great room.

nothing to say here. Very pleased.

Friendly staff

Carpet was dirty and stained.

No free breakfast

Free breakfast

Clean rooms and good front desk staff.

Ok breakfast.

Cookies The staff and the price

I thought breakfast should have been included The

The View

Ice machine was broke on the 5th floor had to walk all the way down to the first floor to get ice with bad legs that was not convenient

The hotel seems pleasant enough, but the room has very dirty carpeting, rusty door handles, a dirty toilet, and blankets with gray stains.

Beds were comfy

TV didn’t work. No remote to it. Asked for remote, was given a remote and told to program it ourselves. Couldn’t get it programmed. Gave it back at check out and told them again it didn’t work. Then they told us it wasn’t even the right remote to any of their TVs. Housekeeping woke us up twice, before 9:00. They tried to just walk in.

No hot water

Staff was FANTASTIC and friendly

Clean large rooms

was told there was no breakfast.

The carpet in the room was stained. The guy who checked me out had a bad attitude when I asked for a receipt.

Hot water took awhile Elevator on the 5th floor on the south side didnt go down, button appeared broken Dresser had a piece of cardboard keeping it steady

We checked in on Thursday, May 21st. There was no hot water, we showered again Friday morning, no hot water. I spoke to front desk staff. The no hot water was downplayed. I showered Friday evening, no hot water, I went downstairs and was told . They were sold out and many people were using the water. I gave it the benefit of, went to shower again on Saturday morning, no hot water. Tried hot water throughout day. Again no hot water, not even to wash our hands. The whole trip was no hot water and I paid $500+ to have no hot water. I mentioned dried blood on the top bed spread sheet. The lady stated oh it is ok. They never changed it. So, yea, another case of take your money and you get what you get. I asked for manager and was told the manager would be in touch with me in a few hours. That never happened.

The location

So I never stayed this night, my plans changed and was told I couldn't even change the date to a later date. It's fine, my money spends anywhere. have a great day.

There is no breakfast included for rate of $200

Our check-in (late afternoon) staff was friendly, efficient and welcoming. The morning staff was not as attentive or friendly.

The quality of the breakfast was okay, but the process seemed inefficient. Not sure why one day we qualified for a complimentary breakfast our first morning and the second day of stay we were not able to have breakfast.

bed was clean and enough room

was lead to believe there was breakfast buffet, nope, my omelet was great, toast, coffee, bacon or sausage was a very high priced add on. My wife's plate was incorrect, when they finally brought her plate everything was cold. Coffee 4.00 per cup ! bacon , $4.00, sausage 4.00. Terrible that my omelet didn't come with toast. Never come back again, asked for a bottle of water at front desk, was told water wouldn't be there for 1 hour. also, came back from zoo around 5pm only to see room had not been cleaned, was told that it gets done every other day

Very friendly staff, clean facility and was very happy with the room on 1st floor, as my daughter who was the only person to stay was by herself with a baby. So that definitely made it easier for her to bring her baby & baggage in at one time!!

Absolutely NO hot water in either the sink or tub!! She couldn’t give a bath for the baby or herself. She wanted to use hot water to was bottles out to prepare for the next day, let water run & still NO hot water!!

The room was larger than I anticipated. Beautiful with a nice large bathroom. The shower was amazing and the overall room was in excellent condition and maintained.

I wish there was a little bit better lighting or the at least the option for dimming. My curtains were undone at the top and I couldn't block out the city lights or sunlight when I wanted to sleep.

Staff were great, it was clean

The room was dark - would have loved more light in the room. I wouldve liked room cleaning a bit more often though

Restaurant was excellent. Food was full of flavor

Only complaint was that it wasnt cold enough but I'm just being picky

Customer service was excellent. Very clean and comfortable.

Food in the restaurant was not good. Shower head could be replaced. Toilet roll holder was broken.

It was clean and staff was very kind.

No free breakfast

Convenient location

Lack of hot water for showers.

Room was spacious, lobby was very nice, and check in attendant was very welcoming

Breakfast was confusing, no one was there, no one served anything, we didn’t even have utensils and then they bring us a bill with a tip, the food was good but someone to at least give you utensils would be appreciated

Safe area, safe parking

Room could have been cleaner… bag of something left in the frig…

Beds were comfortable. From desk staff very noce

Pricey and room was run down which gave it the appearance of being dirty

The room was quiet and the bed comfortable.

Was really disappointed to see that this hotel no longer offers free coffee in the mornings. :(

Location

The pool was being renovated, no heads up, no communication, no discount

Location

Location

The lobby smell was like marijuana smell, strange smell till the corridors and rooms. Restaurant staff very careless not friendly when a guest enter, no welcoming and not even asking what he needs! Didn’t see any other stuff.

Bed was comfortable

My room wasn't ready so they sent me to one on the main level key card wouldn't work walked back to front desk all to get put in a room that was unpleasant with a strange burn in the mirror and very bad staind carpet. Changed rooms again key card wouldn't work again but this time on 3rd floor had to come back down again walked the mile long hall way 6 times before actually getting to a room that I could enter. Bathroom walls looked.like somebody got their head blown off. Took matters into my own hands and cleaned it my self after being ran around so many times. Cleaning crew is obviously NOT doing a good job completely grossed out! Should of been credited for the massive inconveniences. Took photos and video for proof.

Convenient location; comfortable bed; warm cookies

Our room felt dirty due to the stained and worn out carpet; it may have been clean, but carpet gave a poor impression.

Cama cómoda. Cerca de algunos restaurantes decentes.

No limpian la habitación todos los días a menos que lo pidas. La comida a veces muy grasienta. Está lejos del centro

This hotel was unacceptably dirty. I don't get it. You have one job. You failed. Not only was it gross, but the water drained so slowly in the shower that I was standing in a foot of water. AND, the TV volumn didn't work. Overall, one of the worst places I've ever stayed. Do not recommend.

Nice hotel with all the expected services and amenities. I would Feinstein stay there again.

Tiny bugs in the shower, staff was great except for one lady when I checked in. I said hi I’m checking in and she said “for what?” In an annoyed tone. There were also kids running around the hallways the whole time, but I know that isn’t the hotels fault. There was a man working in the night who was very kind when we bought goodies at the market. Otherwise it’s a great stay right in the middle of Omaha

Yes, always pick Doubletree when traveling.....cleanliness is everything to me

Clean room and lobby. Professional staff.

Clean room

Nice, one-night stay in a clean, quiet hotel. Breakfast buffet in adjacent restaurant. Large, business hotel with meeting facilities. Buffet was nice, not great. Great bedding, comfortable bed.

Clean room, friendly staff.

The room was hot a/c was not cooling the last day stay

Didn’t get the room we paid for and it smelled like smoke and had stains everywhere. We left and didn’t stay.

My wife has pet allergies and we were not told we had reserved a room where pets were allowed. The sheer curtain was all ripped, very obviously by an animal. Dog across the hall from us. We asked a guest with a dog to take the next elevator. This was frustrating to us. We are Hilton Honors members.

The hotel was okay as far as cleanliness. The tub could have been cleaner. The staff is nice and very helpful though. Easy and convenient parking.

Front desk staff was rude.

The room we were in was very dated and the carpet was worn out in places.

Sink in the bathroom kind of dirty

The carpet was stained. There were also bugs in the rooms and bathrooms.

Great hotel, love love love the cookies at check in. Couple things were broken in the bathroom, like the toilet paper holder, but that was the only things. 10/10 otherwise.

Was great. Just needs a few room updates

Counter top space in bathroom is my only criticism. No where to put toiletries, make up or place to get ready.

Excellent Customer Service

An excellent stay!

This was a convenient stop over on our way to Denver. Restaurant was adjacent to hotel and excellent. We had two rooms and had asked for them to be near each other but one was on the first floor and the other the 5th floor. That was our only complaint.

The staff was accommodating for our fussy 1 year old. We did request a room change and they helped make it happen easily. Great service really appreciated the place and staff.

Property is awesome, location is great. Some front desk team members need to work on their customer service.

great place to stay

Great bed, outstanding.

Having to pay for breakfast

Dining options available

Quick and quiet stay in Omaha

Liked everything.

Very comfortable hotel with nice service and excellent bfast options.

everything was nice except the bathroom. a little dingy and some drywall damage where the sliding door closed