Gem Park Ooty

Location and distance from the market, Room size and bed sizes

Little old property with old interior

Location cleanliness

No comments

All Good 👍

Very good 4 star hotel with proper appointed room. Facilities are excellent.

When we were about to check out, there was a confusion with the reception staff. They did not get the confirmation from booking.com for the payment made. So we had to wait for 45 minutes before confirming that we have indeed made the payment in advance.

There's nothing I could like.

Ill mannered staff, faced so much discrimination. Waited for 2 and half hours on reception, without any clear communication. They have very poor communication skills.

The location

Rates are too high. Booking.com charges more while booking online as compared to offline booking

Location and friendly staff

They can paint the outside building and room was hot inside

Nice

Les chambres étaient spacieuses et agréables, l’emplacement est bien et la vue agréable.

Il manquait cependant un safe et le dîner buffet cuisine indienne et petit déjeuner étaient vraiment médiocres. De plus, il n’y avait pas de chauffage dans le restaurant asiatique, il y faisait très froid.

Good

Average

Total ambience, not worthy for the value

It was a very good experience

Everything is good

Restaurant en tuin. Uitzicht fantastisch en lobby netjes.

Ik vond de slaapkamer voorzieningen niet zo goed voor een luxe hotel. Geen vloerhanddoek. Geen gastendoek. Er hing een gordijntje, waardoor de badkamer helemaal nat was geworden. Bed sliep niet lekker. Was een beetje hard door lage kwaliteit topper. Ik verwachtte vuurkorf in de avond.

breakfast and the staff in the dining room were very well helpful and supportive. They treated very well and with empathy. food was delicious. liked a lot. food was at top notch and also the hospitality at peak with all the staff were being very helpful in serving with a pleasant smile even in the peak foot fall at the dining area.

The maintainance of the room. My only complaint is on the toilet maintainance. the exhaust of the toilet being centralised but even though it was not working properly, there were foul smell in the toilet which has been complained to the reception but none came to rectify or even came and checked on the same. even after repeated phone call over intercom. Tiles in the showers were broken. the amenities were in maintainance which had not informed at the time of booking. the transparency was missing. many could even book the room even after intimating in the portal.. that honesty was missing.... at-least this could be done by the management .. instead of having so many medals and cups in the showcase and putting wall of fame in the reception from so many celebs ..

Lage der Unterkunft ist perfekt - mit Blick über ganz Ooty. Und man kann mit American Express bezahlen (das ist - zumindest in Ooty - nur selten möglich). Wäscheservice war gut und schnell. Große Speisenauswahl (vorwiegend indisch, natürlich).

Die Sauberkeit war mangelhaft: Taubendreck direkt vor den Fenstern und über der Terrasse. Gläser und Besteck im Restaurant schmutzig. Die Küchenbelüftung verlief direkt neben unserem Zimmer und brummte Tag und Nacht, zusätzlich zu Küchendüften auf dem Hotelgang. Personal sprach nur sehr wenig oder gar kein Englisch. Am eigenartigsten war die Forderung eines Rezeptionsmitarbeiters, uns im Zimmer zu fotografieren - da sei aus Sicherheitsgründen bei Ausländern so üblich, schließlich könne das Foto in Pass und Visum ja alt sein (?). Über das Management habe wir eine solche Prozedur verweigert. Fitnessbereich offensichtlich schon länger gesperrt. Kurz und gut: Die besten Zeiten dieses Hotels sind lange vorbei.

Check in process was horrible. They asked ID for everyone which was not informed earlier . They took photo of id in their personal phone which was unprofessional.

Ok

The gardens the ambiance. Food was excellent

Cost is a bit high

The breakfast was good. the staff were amazing. From the security guards to the bell boys. Very courteous and helpful.

All their equipment's is dated, the TT table, shuttle racquets, cricket bats all either broken or on the verge of getting their. kids play area and swimming pool were both out of order too.

location was good. Breakfast was excellent.

Chinese Restaurant food quality was not good.

They ruined my stay

They didn’t Provide the room even after showing my booking confirmation .they took 2 hrs for allocating the room tat too at night time and the front desk person was very rude .

Having travelled around India on business staying at Marriott priced clean, modern hotels for between £50 and £70 a night I decided to lavish myself with a mountain top luxury resort as I was in Ooty after traveling upon the train At £170 a night I was hoping for something really rather splendid and was poorly disappointed. My room's AC was broken, the carpets were stained and damaged, I had very limited options for English channels. Communal areas seemed a little unkept and tired. Service was sporadic and unpredictable. The bar area seemed to be run on a budget.... Giant old fridge in plain view of customers half full of beer. All a bit of a 'cafe on the beach' feel. The restaurant was nice with fantastic views and the service was good. At best though the food was so so . Had this hotel been £80 I would have given it 4 stars but left feeling ripped off Not what I was expecting

Hospitality and location. Restuarants are excellent.

can make a complimentary breakfast, and taste was good. but hope to make it better

Well located for an overnight stay en route from Mysore to Munnar. Has its own restaurant.

Fixtures worn or outdated. Chinese restaurant on ground floor is terrible.

Hotel location on a hill, with amazing views

Service was very poor, staff just weren't properly trained and did not know how to treat guests. Rooms had lots of bad design features, e.g. no power sockets near the bed, no towel rail for hand towels, miniature shower gel, shampoo, etc., which wasn't enough for 2 people sharing the room, so this meant having to keep asking for more. Lots of small things that irritate guests and make the visit not as comfortable as it should be.

I appreciated the hospitality of the property from check-in to check-out. The location is fantastic, away from the city's hustle and bustle, and situated at an altitude that offers stunning mountain views. You can even experience the clouds drifting across the mountain ranges. (Especially in Winter) The property features two restaurants (Indian and Chinese). The food is excellent, especially the breakfast, which includes both Indian and continental options. There are several gardens with outdoor seating arrangements where you can relax and enjoy nature at its finest. Overall, it was a great value-for-money stay for my family and me. I highly recommend this property for your stay in Ooty.

During my stay I didn't find any flaws. If you are a nature lover, I amsure you lkove this property. All the rooms are mountain facing where you can see the sunrise and sunset clearly from your room.

great location, tasty meals, customer centricity, nice terrace, smooth check-in, correct space in the room, OK for 1 night stay

room cleanliness (heavily dusty floor), questionable cleanliness of the towels, no option to control room temperature, no hot water in the evening (only warm)

Located on a hill giving a good view point of Ooty city

Pigeon infestation at hotel. Room windows filled pigeon poop.

Good

Price is very high

Easy access and good facilities

Buffet was good, did not serve food on request

Excellent all round

No issues

Location was great... had a lovely view from room.

bit old

A great escape with great service. A bit out of town away from the noisy traffic, set in gorgeous surroundings. The room was very large and clean and beds were comfortable. Felt like 5 star. The bar and food options were good. Altogether a great stay where our every need was met.

Staff were courteous and helpful but could have been a bit more proactive — we had to ask for every little thing (like paper towels when dining which should be available without having to ask). The place was pretty and the view was great, this is perhaps the only selling point.

Expensive food inside the hotel, and we couldn't get food nearby as the location is a couple of kms away from the main roads where there is access to other eateries. The room was also way overpriced for what was offered. WiFi never worked. And like the others have pointed out, the place needs a minor renovation as it feels a bit outdated.

Breakfast was very good. All vegetarian items, especially Medhu Vada, were very good.

Nothing specific

Not at all clean Very old furnishings Most items are damaged in washrooms Towel provided may be years long back

Over priced House keeping Restaurant

Excellent location, with a breathtaking mountain view, the room was spotless and spacious with sofas next to the big window so you can chill and enjoy the mountain view. the

the exterior walls need some patching and paintings

Overall good

Very bad wifi. Didn’t work at all for our stay for 3 days. They provided with router but that also stopped working in second day. There was loud music one night and we couldn’t sleep till late night.

Staff are extremely polite and helpful..special mention of Ms Angel. Though we particularly didn't enjoy the alacarte food (for dinner) that was served by the restaurant.. chef Ashok took feedback in a very positive way... breakfast was super tasty...

Recreational space is still under renovation...so is the swimming pool.. they room rates can be adjusted basis facilities available

Good location

No comment

Facilities

WiFi was not working. Even after complaints, the issue was not resolved.

The availability of hot water was very less and there was no hot water coming from the pipeline

Its awesome and full of varirty for all levels. Good options for hand made tea & coffee and even cppuccino + latte. kids enjoyed the breakfast

You had good options for fruit juices however quality of watermelon juice could be better. craneberry juice was really good. rest no much to point out but you need to maintain same service and quality for new clients of urs

Location and staff

Bed not comfortable, Ventilation fan in bathroom not working due to which its stinking

Breakfast was nice and testy.

Location is amazing. And that's the only good part. Rest all is not upto mark at all.

Food was pathetic Rooms were very old and not maintained Staff was not courteous Very very expensive food and rooms as well.

Not good location

Location

Good

Good