Hilton Garden Inn New York/Staten Island

I didn't receive a free breakfast.

I think everyone should be accommodated with complementary breakfast when you stay more than one night.and Especially when you come back to stay again at the hotel.

front desk staff was great!

It was conveniently located and had suitable ammenities.

The toilet seat was too low and the shower head was so high it couldn't be adjusted.

We checked at the check in time and went to Met Life Stadium for a concert and returned late and left the next morning. The hotel was convenient for us because we used to live on Staten Island and was familiar with the area.

EBERYTHING WAS FINE.

I liked the location and comfortable room with lots of space and a large flat screen TV plus free WiFi service.

Someone opened my door while I was downstairs talking with the attendant at the front desk, extending my stay for an extra day.

Nothing

Nothing

Allowed early check in

The room door stuck and had to be slammed to close.

Loved the staff and cleanliness

Bed was very hard and air conditioner did not work correctly. Either too cold or you lowered it and would shut off.

check in personnel were so very kind!

NO CLOCK IN OUR ROOM NO DIRECTIONS FOR HOW TO USE TV (WE ARE "OLD FOLKS- NOT USED TO THESE !)

Good location if you have a car. Spacious rooms. Good gym. They have a restaurant downstairs. Plenty of parking.

Breakfast is not included. There’s no pool.

Bigger room, very good view of the parking lot to keep my eyes on my car all the time. Clean.

No free breakfast and the mattress is not that comfortable. These two things are very important.

AC more than sufficient given the recent Heat Wave.

I have a King size accommodation, however the lighting is poor in the bathroom.

The staff is unbelievably rude and in no way providing a service in HOSPITALITY. They gatekeep the Hilton Honors as if it comes out of their pay. Not to mention the 4 dead bugs and 2 pills I found in the bed and on the floor of my room upon check in. I travel to Hilton Hotels frequently, and this is without a doubt the absolute worst experience every single time.

Staff was friendly, Hotel its self was nice and clean. Located right off the highway.

Room had ants around the night stand top. Some

It was good.

It was good.

Excellent location. Close enough to Newark airport but just far enough away to not hear the planes and rush of cars. Nicely renovated.

Great location, close enough to the airport but far enough that you don’t hear the planes and cars. The hotel is nicely renovated and nicely decorated.

都中规中矩 还好

空调 太吵了.

Large comfortable room. Exceptionally clean and excellent amenities. Friendly and professional staff.

TV remote had no batteries. Bath tub very old and used.

Breakfast was good - good selection- staff was polite and friendly

Where do I start - on check in I was given my breakfast coupons- in reviewing them - I checked in on the afternoon of tuesday6/23 my breakfast coupons were for 6/22-6/23-6/24. I was not even there on 6/22 and I arrived after breakfast on 6/23. I requested my room be cleaned everyday- 6/24 my room was not cleaned I called front desk and just had them give me fresh towels I took care of the room myself. On 6/25 my room was cleaned but my towels that I left in the bathroom floor were picked up but I was not given any fresh replacement towels? It seems there was a total lack of communication by staff -?I never experienced the miscommunication and lack of attention to detail at any Hilton that I experienced at this one sad to say.

room was comfortable and met expectations. Staff was friendly and helpful.

Breakfast was not free and we were charged $2 more that what was advertised. Also, the breakfast was overpriced for the value.

Convenient location

Very rude staff. Within ten minutes we were told we had complaints about being loud. We hadn’t been off the elevator long enough to be in the room to generate a complaint. The room was horrible unclean.

It a good hotel had a good time there

Quiet, decotive pics , professional

Room had smell rug?

We love everything about this hotel. The staff, the food, the room and the hospitality is truly amazing. On two prior trips both Lois and Richard (owners) went from table to table at dinner and introduced themselves and asked if there was anything they could do to may our stay better. It’s no wonder the staff is the way they are with owners like this.

Great Service. Ashvin made sure we had everything we needed at all times! Very impressed by the Service here!

Location close to family we visit6

A_C was not the best No comfortable pillows after requesting more very flat

It was quite.

It looks dirty and old.

We recently stayed at this Location for numerous days, upon checking in , Employees were professional, upon arriving in a non smoking room , the room smelled like cigarettes, upon speaking with front desk they rectified the problem smoothly. The in house bar and restaurant was nice , food was tasty, employees were professional. The only problem I had was every night thr hotel had a function, wedding, prom, birthday party, thr guest would be extremely loud in halls waking us up every night between 1230 and 1 am . Overall get location for meeting up with family and friends, plenty of parking, stores within driving distance.

Stayed at Hilton Garden Inn Staten Island to visit family and host an 80th birthday dinner for my husband. The level of attention and service afforded to us by the owners and the entire staff was unmatched in our experience. The owners were present at the venue the entire weekend and made us feel like we were being welcomed into their home. They showed us around the venue, greeted us personally when we arrived for the dinner and added special touches. Although the hotel was full and all event venues booked, staff in restaurant, bar and front desk always recognized us and provided the highest level of service and hospitality. Hilton Garden Inn Staten Island turned out to be the perfect place to stay and entertain family and friends during our stay.

La comodidad de la habitación. lo tiene casi todo.

Que en la reserva estaba incluido el desayuno continental y ellos me dijeron q no incluye . el a/c hace mucho ruido.

The owners are there to greet you each day to make sure your stay is amazing. The food at Lorenzo’s and the staff were friendly and welcoming. The property had so many areas to walk to a look at art and beautiful garden flowers.

The room was perfect for our needs. The hotel itself was nicely decorated.

n/a

Poor hygiene. Bathroom is clogged. Maintenance was fast . Alot of dirt out of drainage. Rooms are ordinary. doesn't worth the price we pay. No breakfast . Compared with best western ... best western .. much better. From all angles.

AC very noisy. Shower need renovation. Very old .

The front desk had two staff, and the one with glasses (her name slipped my mind) was 10 out of 10. She was helpful, knowledgeable, and very friendly - as examples, she guided us to a nearby restaurant and upon our return immediately remembered that we needed a bottle opener. That type of customer experience made a regular stay much more enjoyable. I would stay here again.

👍👍👍

👍👍👍

I like the room. Very comfortable

With the service I pay for. There were no water or juice in the fridge

Our blanket got dirty. We went to get a new one and the guy said he had no blankets we had to sleep with sheets.

It was a good stay

Newly renovated. Great restaurant so super convenient

Can’t say enough good things. VERY clean. Food was excellent. Staff, very friendly, courteous. Particularly we had great interactions with Jimmy (host) and Alfredo (chef) at Lorenzo’s for breakfast. They were professional and very accommodating. Presentation of the food was excellent as well. Bigtime kudos to all!!

everything, everytime!

Check-in was straightforward. They had a 24-hour snack and water counter where guests could purchase items for their rooms. Additionally, the restaurant offered gourmet coffee every morning for guests. The location was conveniently situated near the Newark Airport, making it easy to access.

Beautiful and clean room. Javier is a great bartender.

I will say the floor was quiet we stayed in Room 616 and the rugs were not vacuumed. I found a nail under my bed and crumbs from the previous family I guess. When I went to shower there was someone’s small soap in the shower so it just meant the room was not properly cleaned. I pray my sheets were changed but I didn’t think about it and just went to bed. We stayed one night. The toilet paper roll was broken as well. I don’t want to sound like a negative person but I was not pleased on the cleanliness. The restaurant on site was too expensive for the food you get too. Don’t get the octopus appetizer too chewy.

I had a great stay at this hotel. The room was clean, comfortable, and well maintained, and the staff was friendly throughout my visit. I especially want to recognize the housekeeper, Elsa. She was amazing. She was kind, professional, and went above and beyond to make sure everything was perfect. Her attention to detail really made a difference and made my stay feel extra comfortable. I truly appreciate her excellent service.

not comfortable.

awas not invinting

The Breakfast was good.

The bathroom door as well as our hotel room door would stick making it difficult to open and close.

room

i booked a room with two beds and got a room with one bed

Location

THE THERMOSTAT WAS SET AT 68 DEGREES WHEN WE ENTERED THE ROOM. THE OUTDOOR TEMP WAS 75 DEGREES. THERE WERE NOT ENOUGH LAMPS IN THE ROOM. VERY DARK ROOM. TWO OF THE LIGHTS BY THE BED WERE BROKEN.

The staff to the cleanliness of the room was great. Everyone was very polite and welcoming which is appreciated after a long flight.

I stayed this past week for 3 nights and will be staying often throughout Jan, Feb and March. I travel often and stay in hotels almost every week thru the year. I am familiar with Hilton Garden Inns, it is typically my "go to" because they have an onsite restaurant/bar. Everyone at this location was friendly and attentive. I ate at the restaurant, and the staff were quick and friendly and the restaurant atmosphere felt elegant and inviting. I had dinner 3 nights and every meal was delicious. The hotel lobby and common areas were clean and still had Christmas decorations, which I thought was really great! Overall, the room, gym, restaurant, and lobby were clean, inviting and made me feel comfortable during my stay.

alles perfekt

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