Mövenpick Hotel Mansour Eddahbi Marrakech

Excellent service de la part de M. Lahcen. Professionnel, attentionné et toujours disponible, il a largement contribué à rendre notre séjour agréable. Merci pour son accueil et son excellent service.

Ras

The proximity to the show and the spacious room. Lahcen from the concierge department was very helpful and polite.

Communication with the front desk was not always easy.

L’espace

Quelque mêmbre du Personnel pas top

Absolutely fabulous stay! The hotel was beautiful, clean, and comfortable, with excellent service from the friendly and attentive staff. Everything was perfect from check-in to check-out. I had a wonderful experience and would happily stay here again. Highly recommended

Nothing

La beauté du bâtiment, la décoration intérieure et le confort des nombreux espaces communs. Mais aussi la salle de sport, les piscines et le savoureux petit déjeuner. Et également la dégustation de délicieux chocolat en après-midi.

Rien 😉

Petit déjeuner super et consistant avec une bonne amabilité du personnel L’emplacement est magnifique

Peut être une machine à café capsule

L'hôtel est vraiment très bien, le ptit déj est vraiment super, la gentillesse du personnel. L'emplacement est idéal

Très bon personnel toujours souriant et à l’écoute et très réactif

Les chambres sont trop sombres

Magnifique hotel presque à tous les niveaux: bâtiments en bon état et équipements au niveau Literie très confortable Présence d'une piscine au calme pour adultes Super petit déjeuner

Chambre le nettoyage/ ménage du balcon n’est pas effectué. Expérience décevante concernant la chambre. Malgré la réservation d’une chambre avec vue et ma demande faite à l’avance sur Booking pour une chambre calme, orientée sud et ensoleillée, j’ai obtenu l’inverse : une chambre très peu ensoleillée, face à un équipement bruyant, avec une ventilation particulièrement sonore dans la salle de bain. Malheureusement, aucune solution n’a pu être trouvée. Le check-in a également été très long. En cas de réclamation après avoir vu la chambre, il faut pratiquement reprendre toute la démarche et patienter à nouveau, tous les agents étant déjà occupés. Plusieurs clients semblaient d’ailleurs rencontrer la même situation. Lors de chacun de mes séjours à Marrakech, je tiens à revenir au Mövenpick, notamment pour le confort de l’établissement ainsi que pour la qualité exceptionnelle de l’accueil et de la prise en charge, dignes d’un palace. Cette expérience, très différente des précédentes, m’a donc véritablement déçue. Concernant l’espace d’accueil, l’ancienne entrée constituait, à mon sens, l’un des véritables atouts du Mövenpick : elle était spectaculaire, notamment avec sa grande porte coulissante qui s’ouvrait sur l’hôtel. J’ai donc trouvé dommage que l’accueil ait été déplacé vers un espace plus ordinaire, qui offre une arrivée moins marquante et fait perdre une partie du charme de l’expérience.

L’emplacement proche de tout et le personnel est incroyable

La propreté des douches, odeur des refoulements, le fait que la piscine adulte autorise les enfants quand même, nous avons vu des cafards également et du coup ce n’est pas ce à quoi de m’attend lorsque je prends un 5 étoiles.

Tout était bien

The pool and the breakfast and the music.

How long it took for the luggage guys to come get mine when it was time for checkout. I ended up getting it myself

Plek en receptioniste

Hygiene kan net wat beter

Everything is excellent. From design of hotel, services, breakfast, location, everything was excellent. Special thanks to Ms.Wafa (cleaning services), Mostafa in reception and lady in restaurant who make the mosamen (traditional morrocan bread)

Price. Spa services good but it can improved with little details.

We had a good experience. Thanks to Sami

Chef Sami very good breakfast I really enjoyed it thank you so much

Personnel top! Emplacement

Hôtel agréable, avec des chambres propres, confortables et bien entretenues. L’emplacement est également un vrai point positif, notamment à proximité de M Avenue. Dans l’ensemble, un bon séjour, mais certains services pourraient être améliorés pour être vraiment à la hauteur du standing annoncé et surtout de la concurrence qu’il y a à Marrakech.

Quelques points sont décevants pour un hôtel 5 étoiles : la piscine est assez petite par rapport au nombre de clients, donc rapidement bondée. Le petit-déjeuner est également assez limité et basique pour le standing attendu d’un 5 étoiles.

L’endroit et l’accueil

Toute et bon

Je tenais à remercier lahcen pour son professionnalisme, un employé formidable. Merci, c’est agréable séjour

La piscine, la restauration, l’espace des chambres, un hôtel familial, kid club, les enfants ont adoré. Je tenais à remercier plus particulièrement lahcen pour son professionnalisme, un employé formidable, serviable et à l’écoute qui nous a vraiment aidé. Je recommande fortement l’établissement, le personnel est exceptionnel.

We had a wonderful stay at this hotel and genuinely couldn’t have asked for a better experience. We absolutely loved the hotel, from the beautiful surroundings and excellent facilities to the delicious food. Everything was well presented, clean and maintained to a very high standard. A special mention has to go to Lehcan at reception, who really stood out during our stay. From the moment we arrived, Lehcan made us feel incredibly welcome. The check-in was quick and efficient, and they took the time to give us a great tour of the hotel, explaining everything clearly and making sure we knew where everything was. Their warm, friendly and professional approach really set the tone for our stay. All the staff we encountered were helpful and welcoming, and it was clear that providing guests with a great experience is a priority. We enjoyed the food, made the most of the facilities, and felt relaxed and well looked after throughout our stay. Overall, a fantastic experience and a hotel we would happily recommend to others. We would definitely stay here again and look forward to returning!

I had a wonderful stay at this hotel. The room was clean, comfortable, and well-maintained, with everything I needed for a relaxing visit. The staff were friendly, welcoming, and always happy to help. The location was also convenient, making it easy to explore the surrounding area. Overall, it was a pleasant experience with excellent service and a comfortable atmosphere. I would happily stay here again and recommend it to others looking for a relaxing and enjoyable hotel stay. We unfortunately had an issue with ants in our room, but Najiya was absolutely amazing and handled the situation straight away. She changed our room immediately and was incredibly attentive, caring, and professional throughout. Najiya went above and beyond to make sure our concerns were resolved without any hassle. She continued to check in on us throughout our stay to make sure we were comfortable and happy, which we really appreciated. Although we had an initial issue with our room, Najiya’s outstanding customer service made a huge difference to our experience. She is a real asset to the hotel and deserves recognition for the care and effort she showed us.

personnel a l’écoute . Service parfait .

In generale la struttura e’ buona , prezzo camera molto alto per i servizi offerti

Impossibile dormire la notte climatizzatore molto rumoroso .Prezzo esagerato per i servizi offerti ,scarsa animazione .

Najia is incredible! Unbelievable experience and she is so kind. Cannot believe we got lovely massages by the pool! Wonderful idea. She was wonderful with my mum who is disabled and took her time helping her. We feel so lucky. She is an asset to the hotel!

Le personnel était au top : toujours souriant, attentionné et prêt à aider. L’accueil était chaleureux et le service impeccable. Nous avons passé un excellent séjour au Mövenpick, avec une équipe vraiment professionnelle et aux petits soins. Une belle expérience que nous renouvellerons avec plaisir ! 🌟

Les prises dans la chambre : lorsque je branchais mon chargeur ou mon sèche-cheveux, la prise ne tenait pas correctement et bougeait. Cela mériterait d’être vérifié et réparé.

Le personnel serviable

Trop d’enfant piscine bordélique on voit les familles qui ont mit toute leur économie pour leur séjour. Faudrait laisser une piscine adulte seulement

L ambiance globale de l etablissement , emplacement top , buffet petit dejeuner varié et copieux , personnel des lieux communs au petit soin

Gestion de réclamation catastrophique . Nous avions demandé un early check in payant , pour pouvoir acceder a la suite a 10h. On nous loge effectivement a 10h mais dans une suite qui n a rien a voir avec celle qu on avait reservé au debut ( pas de baignoire et pas de fenetre qu on peut ouvrir ) salle de bain sans porte donc avec des enfants on devait les empecher d entrer dans la chambre alors que l un des parents se douche et vis versa ( la douche donne sur un grand mirroir et on peut voir le reflet de la personne qui se douche une fois on franchit la porte de la chambre ) . Terasse minuscule avec juste table a deux chaises et sans aucune isolation avec la suite adjascente , donc on peut pas profiter de la terasse . Alors que dans la premiere suite ln avait grande terasse et grande baignoire. La catastrophe c est que la chambre donne sur l aquaparc de l hotel en face avec animation dj durant toute l apres midi et nous qui voulions nous reposer c etait impossible de faire la sieste , ou meme de rester tranquil dans la chambre .. Ce que j ai vraiment detesté aussi c est la gestion de la reclamation , si on nous a montré cette suite a 10h et a 10h10 je reclame que ca correspond pas a la suite choisie , au moins on pouvait nous redonner la suite qui nous etait dédié , la personne nous fait patienter durant toute la journee pour nous avancer que le lendemain ce sera peut etre reglé et hop la personne est en repos le lendemain pour nous c etait malhonnete .

L’accueil a été parfait , les réceptionnistes et la conciergerie ( merci à Aya ) et surtout un ÉNORME merci à LAHCEN pour leur professionnalisme. L’hotel est superbe , il dispose de trois piscines , d’une salle de sport bien équipée. Il y a plusieurs restaurants. Une animation dégustation chocolat maison gratuite proposée par Ali , vraiment superbe . Les femmes de chambre sont très consciencieuses , ma chambre était toujours impeccable. Les garçons de piscine ( Salah ) très serviable et aimable .

Malheureusement au mois d’août il y a beaucoup trop d’enfants à la piscine situé près du bar . Ils font des plongeons ( il faudrait interdire cette pratique dangereuse ) éclaboussent les gens . Ils crient . Le repos n’est malheureusement pas possible. La nuit il y a des enfants qui courent dans les chambres jusqu’à 1 heure du matin . Ceci serait à revoir ! Ne pas placer les familles avec des enfants en bas âge dans les étages supérieurs

Top locatie, goed ontbijt en vriendelijk personeel. GR Lahcen heeft ons uitstekend opgevangen en tijdens ons verblijf geholpen.

Schönes Frühstücksbuffet

Lahcen was super friendly who assisted me with everything I needed. I got an upgrade to a better room at arrival which was very welcome. The room was spacious comfortable and had all the amenities needed including a proper nespresso coffee machine.

Not applicable.

J’ai énormément apprécié mon séjour, et tout particulièrement le service et le professionnalisme de Najiya. Elle a été très à l’écoute, attentive à chacun de mes besoins et toujours disponible. Tout était parfait : le petit-déjeuner, la piscine, la chambre ainsi que la qualité du ménage. Un grand merci à Najiya pour son accueil, sa gentillesse et son professionnalisme, qui ont vraiment contribué à rendre notre séjour très agréable. Je recommande cet hôtel sans hésitation !

RAS

Très déçue de mon séjour – expérience loin d’être à la hauteur Malheureusement, mon séjour dans cet hôtel a été très décevant et plusieurs points méritent d’être sérieusement améliorés. Tout d’abord, nous avons rencontré plusieurs problèmes dans la chambre : pendant deux jours, les rideaux sont tombés, et le robinet fuyait en permanence avec un bruit de goutte-à-goutte que nous entendions toute la nuit. Mais le plus gros problème reste l’emplacement de la chambre : elle donnait directement sur la rue, avec un club juste en face. Je vous laisse imaginer le niveau de bruit jusqu’à 4 h ou 5 h du matin. Il était tout simplement impossible de dormir correctement. Autre point que j’ai trouvé particulièrement désagréable : j’avais payé mon petit-déjeuner, mais étant une personne qui ne mange pratiquement jamais le matin, j’ai souhaité prendre quelques viennoiseries avec moi afin de pouvoir les manger plus tard. Un monsieur est alors venu me dire, sur un ton assez déplacé : « Madame, vous n’êtes même pas censée prendre ça avec vous. » Au-delà de la règle, c’est surtout la manière de s’adresser au client qui m’a dérangée. J’avais payé pour ce petit-déjeuner, et je ne pense pas qu’il soit nécessaire de traiter un client comme s’il essayait de prendre quelque chose qui ne lui appartient pas. Entre les problèmes dans la chambre, le bruit infernal toute la nuit et l’accueil peu agréable, cette expérience a été très loin de mes attentes. Je déconseille cet hôtel et, personnellement, je n’y remettrai plus les pieds.

J’ai passé un séjour exceptionnel en famille et nous avons vraiment tout apprécié. L’emplacement de l’hôtel est parfait, le cadre est magnifique et tout est d’une propreté irréprochable. La chambre était spacieuse, élégante et très agréable. Le petit déjeuner était copieux, délicieux et surtout très varié. Je tiens à remercier particulièrement Mr Salah à la réception, ainsi que toute l’équipe de la piscine, l’équipe de nettoyage et les voituriers, pour leur gentillesse, leur disponibilité et leur excellent service. Franchement, rien à dire, tout était parfait. Nous reviendrons sans hésiter. Un vrai coup de cœur.

Colazione e struttura in generale

Check-in lentissimo, confusione e disorganizzazione diffusa, cena cara con qualità solo discreta

Najia excellent massage, very good. More than expected. Felt so relaxed and comfortable. Feel amazing. Service from start to finish was excellent. Very easy to book and very friendly staff.

Je suis très satisfait de mon séjour dans cet hôtel. La propreté est irréprochable et l’établissement est parfaitement entretenu. Je tiens à remercier chaleureusement Lahcen et salaheddin pour leur accueil, leur professionnalisme et leur gentillesse tout au long de mon séjour. Un grand merci également à Ilham, la femme de ménage qui s’est occupée de ma chambre chaque matin. Son travail était impeccable, toujours réalisé avec soin et le sourire. Grâce à elle, ma chambre était parfaitement propre chaque jour. Je recommande cet hôtel sans aucune hésitation.

Quelques points mériteraient d’être améliorés. Au petit-déjeuner, l’attente pour obtenir une omelette peut parfois atteindre une dizaine de minutes. Pour un hôtel cinq étoiles, ce délai est trop long et devrait être réduit. De plus, lorsque les plateaux de fruits sont vides, le réapprovisionnement est souvent trop lent. Il faut parfois attendre plusieurs minutes avant qu’ils soient de nouveau remplis, ce qui ne correspond pas au niveau de service attendu dans un établissement de ce standing.

La gentillesse du personnel

L’entrée de l’hôtel, un peu obscure .. mais rien de négatif en soi

I cannot recommend Mövenpick Hotel Mansour Eddahbi Marrakech highly enough - Mövenpick is an Exceptional Hotel that made my 50th Birthday truly Unforgettable. I chose the hotel as the base for my 50th birthday celebration, with guests travelling from different parts of the world, and from the very beginning the team exceeded every expectation. They didn't just provide outstanding hospitality - they became genuine partners in helping bring my vision to life. A very special thank you to "Yasmine", who coordinated so much of the planning from the outset. She was responsive, professional and incredibly helpful, making the months of preparation feel effortless. To Taha, the wonderful bellboy, the Concierge Manager and the entire concierge team, including Aya and Pila - thank you for always greeting us with warmth, looking after my guests so well and going above and beyond throughout our stay. Nothing was ever too much trouble. Thank you also to the reception team and the security staff at the entrance, who welcomed us with genuine smiles every day and made every guest feel valued from the moment they arrived. One person who deserves special recognition is the Head of the Bar & Restaurant, "Othmane". He went far beyond what anyone could reasonably expect. Not only did he ensure my welcome drinks reception was exactly as I had envisioned, but he even came in on his day off and spent over three to four hours uploading my Afrobeats playlist onto the hotel's sound system so everything would be perfect. He carefully created an intimate setting for my guests, arranged for my entrance song "Pila" to play at exactly the right moment, and personally assigned his team to ensure the evening ran seamlessly. That level of dedication and care is something I will never forget. The thoughtful surprises didn't stop there. The beautiful birthday cake, the elegant rose petal decorations in my room, the thoughtful welcome gift, and the wonderfully relaxing hammam experience all added to the feeling that this wasn't just another hotel stay - it was a celebration that the team genuinely wanted me to enjoy. Every detail was carefully considered and made me feel incredibly special. The restaurant ladies also deserve my heartfelt thanks for hosting a beautiful birthday breakfast. The setup was elegant, the service was impeccable and they created such a tasteful, relaxed atmosphere for my guests and me to enjoy. Throughout our stay, every member of staff made us feel genuinely welcomed. Their professionalism, kindness, attention to detail and willingness to go the extra mile turned what could have been a wonderful holiday into a truly unforgettable celebration. To everyone at Mövenpick Hotel Mansour Eddahbi Marrakech - thank you for helping make #MomoAt50 everything I dreamed it would be. My family, friends and I will cherish these memories for years to come, and I would not hesitate to stay with you again or recommend your hotel to anyone visiting Marrakech.

Emplacement propreté

Le service de chambre il sont oubliés de venir pour mais bagages le jours de départ

Le service le personnel et l'emplacement impeccable

Le prix des repas demandée à la chambre me parait chère.

Location

Clean rooms and rooms Need to be kept up From wear and tear

الاستقبال التوديع مكان السبا الحمام المغربي الموقع مناسب للعوايل والاطفال مكان السباحه حلو بجواره مطاعم وجلسات

مكان الغرف بعيد بعيد عن الاستقبال النظافه في المصاعد ريحه غير جيده

Mention spéciale à Lahcen pour son accueil personnalisé et sa bienveillance et Oussama Zaina pour le petit dej

Mövenpick Marrakech is a brilliant hotel, and I genuinely wish I could give it five stars. I'm holding back only because I think honest feedback would be useful and some of it concerns what I believe are genuine safety issues. Check-in: Basma and Asma welcomed us warmly and acted like true hosts, personable and attentive. The entrance is grand and cool, and you're immediately struck by the fragrance and the design, which has aged beautifully. Rooms: Spacious, with an enormous bathroom. We'd booked a twin and only a double was available, which was no problem. My one specific request was a quiet room, and they placed us on the top floor exactly as asked. Maintenance and a safety concern: Our first room's AC began leaking, forming a puddle on the entrance carpet; unfortunately the technician's attempt made it worse. For the first couple of hours we were repeatedly told a technician was "coming immediately," and it was only when we went to the desk in person, visibly unhappy, that it was taken seriously. We then lost most of a day to this issue. In fairness, from that point Salah coordinated the resolution quickly and effectively, and Najiya came to the rescue with complete politeness, attention and professionalism - she is an absolute credit to the Mövenpick brand. All week, even while serving other guests, Najiya took a moment to greet us before returning to her work. The deeper problem is that the rooms are ageing and their masking efforts will need attention very soon. Door handles, locks, switches, skirting boards, railings etc - are all relevant in a 5-star hotel. Even in our replacement room, the AC fault cut the electrics through the night, and I had to insist on an immediate response. After two power cuts the technician eventually throttled the AC to around half capacity, after which the power cuts stopped. This is where I'd urge management to act: a fault that cuts mains power to an occupied room (twice in one night) is a genuine electrical safety concern and not just a comfort issue. Combined with loose key-card slots and an AC unit that sounds like a helicopter, the rooms clearly need proper attention. I'd also suggest a protocol where electrical or safety faults escalate straight to senior staff rather than working up through the hierarchy - it would have saved us a lost day. Sustainability: The sustainability agenda is executed impressively well with visibly less single-use plastic, and chilled filtered water stations throughout the grounds without compromising the 5-star experience. Mövenpick have cleverly used their sustainability agenda to elevate the brand image and I cannot imagine that this was an easy task. Grounds & pool: This is where the hotel is unequivocally five-star. Every evening you find yourself in awe of the beautiful low lighting and water features. There are two pools plus a paddling pool for children, a well-equipped indoor gym (including a formidable hack squat machine) and a functional outdoor gym - TRX cables, weights, a chin-up bar, bench and plates, a boxing bag, a 10m sled, plyometric boxes, a farmer's bar, levers and some cardio kit. There are very clean toilets downstairs by the pool and outdoor showers tucked away beside the larger pool. The outdoor experience is five-star through and through. Two important suggestions for the pool areas: please introduce a designated outdoor smoking/vaping area, particularly near the pools; and for hygiene, enforce a strict no-smoking and no-vaping policy for anyone who is actually in the water. Not every guest shares the same etiquette, and a clear rule would protect those who'd rather not inhale someone else's smoke whilst trying to relax in the pool. Breakfast: Exceptionally comprehensive selection - in fact, better, than many of the five-star brands we've stayed with recently. If I may say thank you to Zainah and Oussamma for their beautiful personalities and engagement whilst we were being served. In the late mornings they also have a fantastic mint-tea station hosted by the brilliant Ahmed which, once again makes Mövenpick a unique brand in enabling guests to experience a touch of the local culture. One tip for staff/and guests about breakfast - I liked that you separated pork but you did not do this with ham croissants. I would suggest a note to say that all pork products are sectioned in one place and not randomly. Finally, and by no means least: I'd love the brand to recognise their luggage porter, Taha. He went above and beyond for us throughout the stay, and always did it with genuine warmth and a smile. I mention Taha separately, because he is clearly talented in his rapport & communication skills. As we talked, he asked us questions about our expectations and he was able to articulate nuances about the city which we found helpful - He has a very bright future ahead of him and also a genuine credit to the brand. We look forward to visiting again.

J’ai de nouveau séjourné au Mövenpick Marrakech en juillet, et une fois encore, l’expérience a été à la hauteur de mes attentes. Je tiens à féliciter toute l’équipe pour son professionnalisme, son accueil chaleureux et la qualité irréprochable du service. Un grand merci à Nordine au buffet, toujours aux petits soins, ainsi qu’à Salah à l’accueil pour sa disponibilité et sa gentillesse. Je souhaite également remercier toute l’équipe de la piscine, notamment Ayoub et Moustapha, pour leur attention et leur excellent service. La propreté de l’établissement, la qualité des prestations et le sens du service de l’ensemble du personnel font toute la différence. Merci à toute l’équipe pour cette belle expérience. Au plaisir de revenir !

Ras

The entire staff was exceptionally welcoming and willing to make our short stay a great experience. Guests relations (who contacted us prior to arrival), restaurant not to forget reception staffwho helped with every small request we had (i can just remember the name of Salaheddine). We’re used to St East Asia high service quality but for our first day in Morocco, the Movenpick topped our expectations. The room was huge and very comfy. The bfast was one of the best i’ve had (huge buffet). Thank u so much!

L’emplacement, l’accueil, le service, la dégustation du chocolat 😊😊c’était vraiment parfait et magnifique

We’re having a lovely stay at Movenpick Marrakech, spacious clean rooms, various swimming pools, lovely breakfast, high level hospitality and service from the lobby staff, to cleaning staff, special compliments to Khadija Laaraj, thank you so much!

Mamazing teams in all locations. Dinong room service laundry, Houskeeping team are superb...all. Even management engagae with clients to ensure guests expectations are meet if not exceeded... that you all, soecially Leila, El Habib, Najia,

Excellent séjour dans cet hôtel 5 étoiles. Le personnel est accueillant et professionnel, les chambres sont élégantes et très confortables, et les services sont irréprochables. Je recommande vivement cet établissement pour un séjour de qualité. Mention spéciale pour Lahcen qui a été excellent pendant mon séjour .

We had the most magical time and Movinpick. Salahuddin took care of us from the start till end. We go to a lot of hotels and this by far was the classiest and also family friendly. Salahuddin’s service was the best! Also the restaurants and chef and even the cleaning staff were always so caring. We felt spoilt. If you’re looking for luxury come here. We even got to stay in the penthouse!

Everything was great during our stay. The management and staff provided exceptional service, showing genuine respect and care for their guests throughout our visit.

Nothing at all, everything met or exceeded my expectations.

My 5-day stay at Mövenpick Hotel Mansour Eddahbi Marrakech was absolutely outstanding from beginning to end. The hotel perfectly combines Moroccan elegance with modern luxury, creating a warm and welcoming atmosphere that made my stay truly memorable. The room was spacious, beautifully designed, spotlessly clean, and exceptionally comfortable. Every detail reflected the hotel’s high standards of hospitality and attention to guest satisfaction. The breakfast offered an excellent variety of fresh and delicious options, while the restaurants served high-quality cuisine in a wonderful setting. The beautiful gardens, swimming pools, and relaxing ambiance made it the perfect place to unwind after exploring the vibrant city of Marrakech. What truly made this hotel exceptional was the outstanding service. Every member of the staff was professional, friendly, attentive, and genuinely committed to ensuring every guest had a remarkable experience. Their warm Moroccan hospitality made me feel at home throughout my stay. I highly recommend Mövenpick Hotel Mansour Eddahbi Marrakech to anyone visiting Marrakech. It offers the perfect combination of luxury, comfort, exceptional service, and an ideal location. I look forward to returning on my next visit to Morocco.

De hygiëne, service en ontbijt.

De koelkast in de kamer werkte niet goed. In de kamer zijn gebruikerssporen duidelijk te zien.

The hotel was clean and the staff brilliantl

Na

Un séjour tout simplement parfait ! Nous avons absolument tout apprécié : le cadre est magnifique, les lieux sont d'une propreté irréprochable, et la chambre est spacieuse, élégante, très confortable et parfaitement équipée pour passer un séjour inoubliable. Le petit-déjeuner est exceptionnel : copieux, délicieux et très varié, avec un large choix de produits de qualité. Un immense merci à toute l'équipe pour son professionnalisme, sa gentillesse et sa disponibilité. Une mention toute particulière à Samira, la responsable, pour son accueil attentionné, ainsi qu'à Asma à la réception pour son sourire et son efficacité. Merci également au personnel de nettoyage, toujours souriant, discret et disponible. Nous reviendrons avec grand plaisir et recommandons cet établissement sans la moindre hésitation !

Rien

bONJOUR à tous, j' ai passé avec mes amis un fabuleux séjour au sein du Movenpick et l'accueil était parfait. nous avons été prises en charge par Mr SALAH EDDINE ET L' équipe de l'accueil. rien à dire. professionnels et très gentils.

alors juste une petite remarque dans la chambre et la sdb: Pas assez de lumière dans la chambre et dans la sdb manque le miroir grossissant avec sa lumière, c'est très important. merci d'y penser pour la prochaine fois

We stayed here for 4 nights on our holiday.lovely nice big hotel with a couple of very nice heated pools. The room/s are big & comfortable however the air conditioning was very very poor. The buffet breakfast was very good. The staff in the hotel very fairly good also. One thing that could be improved is the refund process for the security deposit which took longer than expected too be refunded. Overall a decent stay in a nice resort.

Pools, spa, and breakfast were great, lovely, and helpful staff. Nosh restaurant was excellent we went twice.

The rooms are getting a little old. There was no face/makeup mirror in one of the bathrooms; it seems to have broken off.

Le décor le personnel

Rien

Un grand merci à Salah Eddine, à la réception, pour son accueil chaleureux, sa gentillesse et son grand professionnalisme. Il a pris le temps de nous fournir toutes les explications nécessaires et de nous donner d’excellents conseils pour profiter pleinement de notre séjour. Toujours disponible, souriant et à l’écoute, il représente parfaitement l’excellence de l’accueil et du service. Un véritable professionnel du tourisme qui mérite d’être félicité. Merci encore pour cette belle expérience !

De tudo

De nada

Everything was great. I really enjoyed my stay.

We had a wonderful stay at Mövenpick Marrakech and thoroughly enjoyed every moment of our visit. The location is excellent, making it easy to reach Marrakech’s main attractions while still offering a peaceful environment to relax. From the moment we arrived, we were impressed by the hotel’s beautiful atmosphere. The gardens are meticulously maintained, the pools are inviting, and the overall setting creates a true sense of tranquility. A special thank you to the reception team and specially Basma for kindly upgrading us to a suite. It was spacious, elegant, impeccably clean, and, most importantly, incredibly quiet. The soundproofing allowed us to enjoy restful nights, which was especially appreciated as we were traveling with our twin babies. The cleanliness throughout the hotel was outstanding. Both the suite and the common areas were spotless and very well maintained. What truly made our stay memorable was the service. Every member of the staff we met was welcoming, professional, attentive, and always willing to help with a smile. Their genuine hospitality made us feel valued throughout our stay. Overall, Mövenpick Marrakech exceeded our expectations in every aspect. We highly recommend it to anyone looking for comfort, exceptional service, a peaceful atmosphere, and an ideal location in Marrakech. We would be delighted to return on our next visit.

Store rom, bra basseng, hyggelig personale!

Mon séjour a été au top une mention spéciale pour le personnel de l’établissement au petits soin. La propriété des chambres par Ilham et Wafae est irréprochable 👍🏼 je recommande vivement

Merci Laaraj, amazing cleaning service room was impeccable! Tres bien!

I have been coming to Mövenpick Marrakech for many years, both with my daughter for family stays and regularly for work, and I can honestly say this visit felt different. There is a noticeable new touch and a renewed level of excellence throughout the hotel. It is clear that there is an outstanding new management behind this transformation. The improvements are visible everywhere: the quality and presentation of the breakfast buffet, the thoughtful touches in the rooms, the foot massages by the pool, the beautifully maintained infrastructure and facilities, and above all, the genuine care of the team. A very special thank you to Lahcen, who truly embodies world-class hospitality. His attention to detail, exceptional professionalism, and willingness to go above and beyond made us feel like royalty. It is rare to meet someone so dedicated to ensuring every guest feels genuinely valued. A true Gem. I would also like to warmly thank Soumia and Najia from guest services for their kindness, efficiency, and constant smiles. Together, they create an atmosphere where guests feel welcomed, cared for, and at home. This stay reminded me why I keep coming back. Congratulations to the entire team for raising the bar and delivering a level of service that rivals the finest luxury hotels. I look forward to returning again very soon.

L’équipe, les équipements

Everything was exceptional. The staff kind and welcoming, always ready to help and assist guests. Lahcen took care of us going above and beyond any expectation. I will definitely come back.

Maybe the ac was a bit low but nothing unbearable. Other than that everything was perfect.

Personnel bienveillant Hygiène parfaite Repas parfait Top

I originally planned a shorter stay, but I ended up extending it because of the exceptional experience at this hotel. The level of hospitality is outstanding. Every member of the team makes you feel welcome and cared for. A special thank you once again to Lahcen, whose professionalism, attention to detail, and proactive attitude are simply exceptional. He consistently goes above and beyond to anticipate our needs and deliver service of the highest standard. A real asset to the hotel. Having stayed at this hotel many times over the years, I can genuinely see the positive impact of the new management. The attention to quality is reflected everywhere, from the thoughtful in-room amenities to the immaculate facilities and the positive energy of the entire team. Congratulations to all for creating an environment where guests don't just enjoy their stay, they choose to stay even longer. I certainly did, and I will happily return again.

Agréablement surprise par l’excellence du service Un grand merci à lahcen pour sa qualité d’accueil ,sa grande disponibilité et mention spéciale à Nourredine du restaurant pour son service impeccable

Les équipements ,la propreté ,le service ,super emplacement ,le spa Hôtel family friendly par excellence

Exceptional. I have personally been assisted by Lahcen who has been amazing and has gone above and beyond for us. Kind and welcoming staff, clean and neat property. The true luxury in Marrakech. As a tour operator representative, I will definitely suggest it to our clients. It's a 5 stars + for me.

We stayed at the Movenpick for a week in July. Upon arrival the staff were very friendly and welcoming. They offered us a traditional mint tea when we checked in. They took our bags to our room and showed us around the resort on the way to our room. Upon arrival to the room, we discovered we were allocated an accessible room despite not booking this, however when we asked to switch rooms, it was acted upon swiftly. Our king room was very spacious and nicely decorated, the bathroom was solid marble and had a nice walk-in shower with a partial rainfall shower head. There was a fridge in the room and you were given complimentary bottles of water (glass not plastic for environmental purposes). The room included a safe, built-in hairdryer, iron and ironing board, tea/coffee facilities and other amenities expected at a 5 star resort such as slippers, robes, makeup remover pads and good quality shower and hand-wash products. Sadly no USB charging options were available, and only a very small collection of English speaking TV channels. Turndown service was available, when requested but wasn’t made known to us during check-in. The grounds of the hotel are stunning, lots of lush palms and plants, however some of the fountains didn’t work which was a shame. The onsite pools are lovely, perfect temperature and large with plush beds, day beds and cabanas (all free to use) and plentiful towels and high quality umbrellas. The pool staff were very pleasant and the pool food was tasty and relatively cheap for a 5* pool bar, however the drinks were quite expensive. Luckily the pool had filtered ice cold water machines so you could stay hydrated in the intense Moroccan heat! A masseuse also offered free foot massages daily which was nice. The only negative was that the pool staff could have been more attentive, walking around more and asking if any drinks or food were wanted, as sometimes they were hard to flag down when you wanted them. There was also a few pool tiles missing/ peeling which for a 5* resort should be addressed to maintain that luxury feel. Although the hotel offered a complimentary “indulgent chocolate hour”, we were told when visiting that guests were only allowed 2 very small pieces per day, we felt this was very misleading compared the website wording which insightful a large and generous chocolate buffet, and sadly wasn’t worth our time to leave the pool for such mediocre offering. Whilst this is a 5* property in many ways, there are some improvements needed; fixing the pool tiles and fountains, welcome gift/treats or small treats throughout the stay which many other 5* properties would typically offer - often during turndown in the evenings, a non-built in hairdryer would also be more premium. We had the buffet breakfast included within our stay, the offering was significantly large and included a selection of juices, water, teas and coffee. Continental and cooked options, including an omelette and pancake bar station, fresh fish/salmon, local Moroccan cuisine, fruits, cereals, breads, and pastries. The quality was all very high, and ran till 10:30 for those like us that prefer a little later start. Although it wasn’t an issue for us, it’s worth noting that this hotel is connected to the largest conference centre in Marrakesh, so can be quite busy with business travellers and events being held in the hotel, which can make the hotel feel busy - but staff were very good at keeping the business and leisure travellers separated. Overall, despite some improvements needed, we thoroughly enjoyed our stay, and would certainly consider this hotel or other Movenpick hotels in the future.

Travelled for a short golfing break with some close friends. After a tiring golfing day in the heat it was delightful to come back to Najia who did a rejuvenating legs massage at the spa.

Beautiful hotel with excellent facilities, spacious and comfortable rooms, a great swimming pool, and an outstanding breakfast. The location is perfect, and the staff were always friendly, professional, and attentive. A special thank you to Lahcen Abahri from Guest Relations, who provided exceptional service before and during our stay, making us feel truly welcome.

Nothing to mention. Everything met or exceeded our expectations.

I had a wonderful stay at the hotel, and the service exceeded my expectations. A very special thank you to Habib at the front desk for his professionalism, kindness, and exceptional hospitality throughout my stay. He truly made my experience memorable, and I look forward to returning.

Superbe accueil de Lahcen pour notre première venue dans cet établissement !

The hotel was clean, comfortable, and well maintained. The staff were friendly and welcoming, and the breakfast offered a good variety. The pool and garden area were relaxing, and the location was convenient for exploring Marrakech.

Najia was a lovely lady who offered to give a free pool side leg and foot massage, she has magic in her hands! i felt so relaxed and comfortable with her, i would highly recommend Najia, thank you my love

L’accueil de Lahcen et Soumia. Merci à eux pour leur accueil, leur disponibilité

L’accueil du personnel était vraiment exceptionnel, mention spécial pour Lahcen qui était au petit soin à la moindre demande, toujours souriant et professionnel ☺️☺️

Chambre spacieuse Très bon accueil, conciergerie super 3 piscines... à chacun son coix!

Se faire réveiller tous les matins aux aurores par des paons :)

Najia very lovely came and messaged legs.and feet, friendly and professional. Beautiful pools loads of sunbeds. The hotel is stunning and also very clean. Will be back

Lovely hotel the spa was amazing and pools were great. Najia was outstanding best massage ever !!! Totally recommend

Najia gave me a wonderful massage. She was very professional, and I felt completely relaxed afterward. I highly recommend her!

Breakfast was amazing which a huge choice, the staff were wonderful including Najiya who welcomed us and ensured our room was ready on time

L’hotel, l’emplacement, les chambres. Tout était top! Merci a Lahcen pour son accueil

Rien

Excelente hotel, muito bem localizado e com instalações de elevada qualidade. Os quartos são confortáveis, muito limpos e bem equipados. O pequeno-almoço é variado e de excelente qualidade, e toda a equipa foi extremamente simpática, profissional e prestável durante a estadia.

O único aspeto menos positivo foi o quarto atribuído situar-se no rés-do-chão. Numa próxima estadia preferiria um quarto num piso superior, por proporcionar mais privacidade e uma experiência ainda mais agradável.

Comfy bed

Reception staff were rude and problematic. I paid for a room with a view but I was given a room facing a wall, after being given a different room, I was yelled at by security, and told my parents couldn’t be in the hotel with me. Security were yelling at me and my family in the hallway, making me feel unsafe, the staff did nothing to help apart from one of the porters who was lovely and could see I was very upset. The food is mediocre, the grounds are huge but I didn’t stay during the day. For some reason there was a chocolate birthday cake in my room which wasn’t for me, it never got cleaned and continued to gather mould the whole week I was there. My balcony was also dirty; covered in dust and bird poo. Couldn’t sit on any furniture without a towel. Also had no hot water 2 days of the trip and the AC in my room hardly worked. The only thing going for this place is the gym and the lovely porter.

Breakfast, staff ,

The location and the staff were really nice and helpful especially najwa she made our stay unforgettable

I had a wonderful experience at the hotel. Lachen reached out before our stay to inquire about best arrangements to ensure our comfort. He went above and beyond to address our questions and support out stay. He was incredibly friendly, welcoming, and always ready to help with a smile. The location was convenient, and the overall atmosphere was peaceful and relaxing. The breakfast was delicious with a good variety of options. I truly enjoyed my experience and would highly recommend this hotel to anyone looking for a comfortable and enjoyable stay. I look forward to visiting again!

Lahcen great greeting and service

The staff were excellent. The service from start to finish was amazing. I arrived with a migraine. Concierge Lahcen was lovely and offered me a wheelchair and fast tracked our booking and check in. He was considerate the days after during our trip and ensured I was ok. That was a very kind of him and make me feel incredibly welcome after a rocky start. The hotel itself was lovely and very well serviced. Highly recommend it.

Nothing. Everything exceeded expectation.