Courtyard by Marriott San Francisco Downtown/Van Ness Ave

Great location and easy access to public transportation.

Location, how clean it is and excellent personal !

Location

There wasn’t a breakfast included. It was located across the street from the hospital that I needed treatment at so it was very convenient for me to access.

Renovated nicely

Paper thin walls, only one window opens, no pool, expensive compared to other nice properties.

Staff were friendly and helpful. Our room was clean, comfortable and accessible. I would highly recommend this hotel and look forward to staying again in a few months.

Nothing

Nice clean hotel in a convenient location. Beautiful and conveniently designed lobby and market area. The Mel’s attached to the hotel is also very good

The staff were wonderful. So nice, helpful and accommodating. The location was perfect for the reason I was in the city.

Price was a little steep. Couldn’t get the fan in the bathroom to work.

We had a wonderful stay at Courtyard San Francisco Van Ness. The staff were incredibly attentive, friendly, and always willing to help. The atmosphere throughout the hotel was warm and welcoming. What impressed us the most was the exceptional cleanliness of both the room and the bathroom—they were spotless. We truly appreciated our stay and would gladly return. Highly recommended!

Very nice and clean room

Bathroom too small

The staff is friendly and welcoming and the hotel is so beautiful very nicely decorated

I liked everything

The room was clean

When we got there, we were told that the on site parking garage was full and directed to a public garage two blocks away. The neighborhood was very sketchy, with a lot of homeless people who were clearly on drugs. The bed was very uncomfortable and the room was tiny.

Cheap

Location

I love everything expect they don’t give space too park are car we pay out side parking

Parking

The inside is very charming. Downtown with old world charm. It has recently been updated and well kept. Bed was comfortable

The parking!!! They don’t explain that even when you pay for secure parking, it might be off sight and you have to walk from the underground garage in downtown San Francisco. There was a homeless man laying right in front of the hotel as you walk in. The staff that checked me in, seemed bothered to answer my questions. I also requested a room with a bathtub over 2-3 months ago. They did not give deliver on that request. I find it hard to believe that they could not plan better given several months notice. Also I don’t mean anything bad towards the cleaning staff. They were very kind but There are 2 small elevators and during the day they use the back one(right next to my room) to go up and down to turn around rooms. It took 3 times before I could get on it. There is also only 5 floors. I just will not be returning to stay there mainly because of the front desk

Location was awful. Nearby streets were full of dirt and dozens of homeless/addicted people, I didn't feel safe.

I have stayed in countless Courtyards over the last 20 years of travel and this location is by far the nicest. Great location near civic center yet minutes from everything in all directions. Wonderful design ethic throughout. Beautiful intimate warm lobby with lots of seating and work options. Rich color palette tying together public space and guest rooms. The gym design is amazing and a huge improvement over any mid market hotel I’ve ever experienced. Industrial, metal vide with wood and beautiful overhead lighting. Free weights, multipurpose machine and variety of aerobic options. Parking is available and mid priced for SF. I’m already looking forward to returning.

Love the hotel location, gated parking is a plus

N/a

I would recommend to my friends and family.

Nothing

Very cute lobby and decor; safe overnight parking; spacious room; great value

Parking is tight, but doable

Room was great!

Elevator was super cramped and barely fit my daughter’s wheelchair.

The area was very nice, with lots of public transportation around. At check-in, the staff were very nice and apologetic for the wait as there were a few people in front of me. The room was very nice and clean, as well as cold.

I believe, there were only 2 elevators to go up to the rooms. The only downside really was that the bathrooms and the gym were downstairs.

It was cute place and rooms were clean

This is a decently restored hotel that probably is due for some refresh but not bad. I noted the paint on the bottom of the bathroom door was flaking off a bit. Shower was good but no grab rail and the shower floor tile a bit slippery. Good bed and room, and hotel very quiet considering it fronts on busy Van Ness Avenue. Problem is that there is really nothing of interest in this area, you have to either walk, which I did to Chinatown (quite a hike on the hills, took the bus back) or take an Uber/Lyft or bus. Back in the day, Van Ness was where the car dealership showrooms were actually in buildings, and there are a few still-Tesla,Toyota. Starbucks next to hotel not cozy, a lot of mobile orders delaying in-store orders, and no atmosphere. I would not return to this hotel because of the location.

The decor and amenities

The hotel and room were very comfortable and clean. The room had almost all of the amenities that you would expect in a nice hotel, including shampoo, conditioner and bath soap dispensers inside the shower stall.

I would have liked to have access to a free coffee/tea bar where creamers and sugar/honey were available for making my morning tea. The elevator was unusually slow.

The ease of the parking for the hotel

the location was perfect for my needs

I should have asked for a room off the street. There is a hospital across the street and the noise from sirens woke me through the night.

The room was clean and spacious and an excellent value for the price.

Everything was great. No complaints.

Very clean, love the architecture and beauty of this hotel. Bedding was comfortable and very quiet even with the street facing room. Secured parking was a plus.

The unique of the property

The parking

The location of the facility was conveniently located around everything we wanted to see.

The staff was pleasant, but the parking situation could use improvement. There were available parking spots in the upper garage, but we were routed to the lower level. The beds in the room were uncomfortable. The room itself was clean and nicely decorated, but the beds and pillows were not very comfortable.

It suited our needs.

N/A

The property was very well maintained. The staff was amazing and I love the gated garage. I must say the beds were so comfortable even the pillows were the perfect amount of fluff and comfort. I absolutely loved the decor inside the hotel. It had its own charm. We definitely took advantage and took some beautiful pictures.

There’s absolutely nothing negative. I have to say about this property.

Location and helpful staff

The bathroom was very small

I liked the space we were a family of 7. I loved the balcony window but the bathroom is right in front of the beds and there was no lock for privacy

No locks on bathroom door and you can feel the cold come in from the outside

Stayed for a coyole of nights at the Courtyard by Marriot SF Vsn Ness on Xmas vacation. Need to recognize housekeep8ng staff on the 5th floor as well as OUTSTANDING hospitality service provided by Maricela and Chris M. At the front desk. Always with a smile and the right attitude going above and beyond. We arrived very late and very tired on a cold and rainy December night. Upon being greeted by Maricela and Chris M, we knew we were at the right place. Super polite, helped even without us asking, very knowledgeable about places and things to do. Whenever they were at the front desk and we called, things got done promptly. Not the same experience with the afternoon crew. Thank you Courtyard Msrriott.

right across the street from the hospital

parking was odd...they tell you to pull up to the first gate when actually you need to go to the second gate

Mayank and Maria provided an exceptional experience while staying at Marriott. I enjoyed my visit and i recommend this location in San Francisco.

Beautiful

Clean room. Friendly staff. Convenient location. Quiet location.

Room with double beds was smaller than expected. Too small for 3 people. Bathroom had no counter room to place toiletries. Very few extras like lotion not provided.

The Courtyard by Marriott on Van Ness is one of my favorite hotels in the Bay Area. hotel is clean, the staff is friendly, and the location is convenient and central. I would highly recommend staying here.

very comfortable and nice. plus right across the street from hospital

For this trip it was a convenient location.

Room was pricey for a tiny room looking out to a brick wall

parking was easy to find, very clean and comfortable

The lobby door is secure, front desk staff welcoming and engaging. Our room looks fresh, clean, and comfortable. It's pretty spacious and well lit. Restaurants are nearby. It's a great room, can't hear the street noise too much.

Staff was friendly and helpful. Hotel has an excellent design aesthetic. Located close to our concert venue and could walk to many restaurants.

Rooms are on the small side for the price and parking lot was full.

Worst hotel on earth. I was given an average rate of $193 but was charged $479 for one night. I have been a Marriott member for over 25 years and never experienced such unprofessional treatment from staff. The van ness location is terrible and has very few restaurants near by and zero shopping. If I knew I would be charged $479 , not including the $67 tourist fee, for one night I would have stayed at the st Regis. STAY AWAY

Good hotel with a strong turn of the century feel. Only one elevator it seems, but that didn’t turn out to be any problem. Rooms were surprisingly big. Lobby is small but very nice. If you need to stay here because you need to be close to the hospital across the street, there’s really no better option. Plus there’s two good restaurants nearby - Mel’s downstairs and Tommy’s Joynt across the street. Staff was very helpful and accommodating with some of our odd requests. Would recommend.

My husband was in the hospital and things changed constantly. What started out as a two day stay ended up being 4 days and the staff was very accommodating in that they gave me the same room for the same price .

There was a lot of homeless in the area.

Kept some of the charm of the Richelieu Hotel

Homeless people camping out on the next block

Very updated, modern, & super clean.

No room service, but everything is e loved.

Property is clean, well maintained and extremely comfortable

Hotel does not accept Apple Pay at the lobby which is ridiculous considering they stay in the center of Silicon Valley

Upon arrival, parking is funny. You pull into first entrance it tells you to go, nope. They redirect you to second. Parking lot is tight but underground. So felt safe parking. Gated. Okay… here it gets tricky. You have to walk up stairs to next level ( don’t plan to hold all of your stuff at once) no elevator. Then once you’re in it’s like a maze to lobby. Check in was easy, staff friendly. There’s no bar or restaurant, instead you have to go to the ATTACHED restaurant Mel’s. Typical diner food. Full bar. Not what I wanted overall. Staff at diner had zero customer service. Rooms are boxes which is a given downtown, but they had to frost the windows to block the crappy view. Housekeeping has it clean, however, they knocked on my door day of check out 45 min prior to check out asking when I was leaving. Darn. Also zero customer service. Location is sketch too, so look out for that on you consideration. Overall, wouldn’t return.

We’ve stayed here multiple times, we’ve returned because it’s well priced and feels like a safe location. It’s clean and the staff is always very helpful. It’s also somewhat centrally located so getting Ubers to other areas of the city is very convenient.

The only issue I’ve ever had staying there is, the walls are somewhat thin, you can hear the muffled sound of your neighbors including showers. Parking is also very limited and very tight, but to be expected in SF.

What a great experience! The front desk staff were all very friendly and pleasant. I felt secure and safe throughout my stay, which really matters in San Francisco. My room was spotless on arrival, and housekeeping kept it that way every single day. The lobby is beautiful and such a comfortable place to hang out or even get some work done on my laptop—it really adds to the overall experience. I also loved having Mel’s Diner right in the hotel—super convenient for a couple of meals. The washer and dryer onsite were another great perk that made my stay easier. The hotel itself is genuinely beautiful—possibly the nicest Courtyard by Marriott I’ve ever stayed at. As a Marriott Titanium member, I stay at a lot of properties, and I truly think if this hotel upgraded their linens and towels, it could easily fit into the Design Hotels or Autograph Collection portfolio. It really stands out above the rest. From now on, this will be my go-to hotel in San Francisco over the larger Marriott Marquis or the Westin on Market Street. A+ across the board. Thank you for an awesome stay!

Very small and out side was unsafe

Happy to have stayed here as a stopover in San Francisco.

Really good hotel stay at very clean and safe.

I lovebit old world style gear volours beautiful restoration......staff are amazing all professional housekeepers hard workers and very vert acvomadating.......right downtown perfect for everything would highly recommend it gor downtowners

Beautifully updated and modernized while keeping features of its vintage architecture. Much attention to safety in the building and parking area. Nice gymnasium. We enjoyed our stay.

I love the style and decor. The staff was friendly and helpful. Location was perfect for what I needed and even tho we were in the city the hotel parking and entrances were all secure

Room was terrific. Central location. Great staff.

staff was friendly, and the location was great.

the room was stuffy and had a strange smell (like dirty carpet).

The room was very clean and organized. I would recommend it and most likely come back in the future.

Hotel was a lovely vibe Rooms were clean and bed really comfy Staff super helpful when I left something behind in our room after we checked out. They collected it and had it in the lobby within 15 mins of my phone call. Thank you!

The parking spaces were a bit narrow

Gorgeous decor, clean, bright, easy access.

No restaurant or bar on premises (there is a very sub-par diner attached, but definitely not the caliber of the hotel). No coffee maker in the guest room or the lobby. One particular front desk staff member by the name of “PK” was exceptionally rude and unhelpful. She seemed easily frustrated and self righteous. Very unsafe neighborhood at night. Charged for parking a car 3 nights even though I only had it one night. When I checked in “PK” asked if I would need to park the car for 3 nights, I told her “no, only one”, but was still charged for the full three.

The building is nicely renovated. We did have no AC our first night. Staff was great and mels diner was great too. The surrounding area isn't the best for families but being able to waymo around helped.

The AC didn’t work for the most part of our trip, but the hotel provided a fan. Although it helped, it wasn’t enough to cool down through out the day.

The ac was out. We werent notified. Only a fan was offered

The air conditioning was not working during our stay. The rooms were extremely hot.

Hotel was beautiful, in a more rough part of the city

This is not your typical Courtyard by Marriott and we love it! It’s a uniquely San Francisco experience and gives you a feeling of stepping back in time. The Courtyard by Marriott at 1001 Van Ness in San Francisco is a very distinctive property that truly blends historic charm with modern comfort. Set in a beautifully restored 1908 building, the hotel features many elegant architectural details like ceiling medallions, decorative molding, cozy window seats, original deep closets, and some rooms with generously sized chairs that give the rooms a warm, classic feel. The lobby is equally inviting, with a refined historic ambiance and comfort, and both elevators and graceful staircases lead to the upper floors. We very much appreciate the secure gated parking lot—a rarity in the city—and the convenience of having Mel’s Kitchen right downstairs for delicious American meals. The staff is exceptionally welcoming and helpful, making every stay feel personal. It'slocated on Van Ness, the artery of the City, it's located minutes away from all of the great attractions of San Francisco, too.This Courtyard by Marriott is highly recommended if you enjoy staying in a truly historic building. Check it out!

Staff e pulizia

La zona non sembra sicura ed è piena di homeless. Il parcheggio non era disponibile e sono stato costretto a parcheggiare fuori dalla struttura in una zona non affidabile