Hilton Garden Inn Omaha Downtown-Old Market Area

Great place, friendly staff, good position

Nothing

Everything

We love it

N/A

Location was amazing, staff was very nice, they comped our parking, and gave us a nice high level room.

The pool was lacking, the street noise was pretty loud in the rooms even on the 5th floor, and there was a concert that we could hear until midnight.

Pet friendly, close to everything, parking garage attached, staff was awesome!

N/a

Location was great! Easy walk to restaurants and the downtown park.

1. The bed was hard and lumpy, but they were in the process of changing out the mattresses while we stayed there. 2. The bedside table lamps were not functioning correctly. 3. The toilet needs work. Kept having to jiggle the handle to get it to stop running.

Close to the old market

N/a

Location

Na

Excellent location if you going to the gateway arch. Parking was good and plenty. Location is near a lot of restaurants. Staff was very friendly and helpful. Hotel is very beautiful and beds are comfy.

location was great. The evening desk attendant was fantastic

pillows were very uncomfortable

Good location, staff was super helpful and friendly

Loud street noise at night - did not get restful sleep. Pool was okay. Would've been nice to have breakfast at discounted rate through booking.com - family who booked directly through hotel got a discount at least

Staff was exceptional. Friendly faces, easy to talk too and amazing moods from all staff. Absolutely amazing. If we needed help? They were happy to due so. We let staff know it was out anniversary and they happily paid for our car parking and gave us free beverages! It couldnt have gotten better than that. We even offered to help out since they were so nice. Amazing experience. 10/10

Nothing, everything was absolutely amazing

I loved the location of the property - the Old Market area was so fun and there was so much to do.

Clean. Great location. Easy walk to park and restaurants. Parking is very convenient and secure. Easy access to luggage carts. Friendly staff. Your $10 Diamond credit will not go far but it is nice to have the choice of ways to spend. Both the restaurant and market could use better continental breakfast options. The fitness center was super warm and they had a fan going to help. The peloton worked. There is a great deal of traffic and construction noise outside.

The bartender makes a great drink and very pleasant to interact with. Had great customer service

Clean fresh... All worker staff had a smile had great hospitality 🫶🏾

Lol paid parking

Loation

Breakfast and cleanliness

Great experience at the hotel. The lounge was nice to have located inside with the bar. Michael and Liz took great care of us during ourday and we’re very pleasant to talk to throughout the week. Really enjoyed the evenings because of them.

Location.

Costs added on : parking, breakfast.

Proximity

The staff and the location were great!

The beds were very uncomfortable and made a terrible creaking sound

Location

Nice and clean!

Everything was great!

Love staying here! Staff is great!! Parking was good and I enjoyed the hotel. It was a close walk to the Old Market area

The early morning traffic was so loud but that’s what we get for staying downtown!

This is a very nice hotel. Clean comfortable rooms, an informative and helpful staff. We were able to walk to many attractions in Omaha.

I have no complaints.

The breakfast was very good. Love the location.

I didn't like finding out when I checked in that I had to pay $25 per night to park in their parking ramp.

Staff was very helpful

it says continental breakfast not that you have to pay for breakfast. Breakfast is supposed to be free for Continental. The beds were way too hard. And most hotels with happy hour you get at least one free drink.

Great location to old town and the breakfast was very good.

Everything was amazing.

Just the food was a bit bland.

No hot water. It was warm not hot

the staff was amazing

I liked everything about it. Close to the concert we attended and restaurants.

The mattress was hard on my back.

Location

Having to pay for parking , when parking was free for the weekend

The room was absolutely amazing! I definitely felt spoiled! Breakfast was awesome too!

Nothing. It was top notch!

Clean

Staff

It was close to CHI center where I needed to be for dance competition. It was clean and staff was friendly.

My only complaint was no fault of the hotels. Since we stayed on a bus weekend we could hear all the screaming of people downtown and the loud cars in our hotel room at night.

Location

Great location; comfortable room, pleasant staff.

We stayed for two nights. They should have made up the room and refreshed amenities.

Excellent location near restaurants and entertainment. The parking garage was nice since the hotel is in a busy downtown area with limited street parking. I also found the hotel signage helpful. A nice property, well maintained. Welcoming and pleasant.

Not a problem for me, but since the hotel is downtown with restaurants and entertaiinment very near, street noise was noticeable, but not overwhelming or invasive. I only mention here because the hotel sits on a busy intersection.

Website says free breakfast. However, you charged

The staff was friendly and the room was nice.

The noise from the traffic was horrible and lasted the entire night. It was impossible to sleep.

Location

The staff seem not very informed on services offered at the hotel or of the reservation made. OUR reservation included breakfast each day. Upon arrival the staff said we don't offer breakfast, after asking the next day , staff voiced you need to pay for breakfast. We went out due to frustration. Later in the day and staff # 3 and asking again, oh yes here are your breakfast coupons they should have given you at check in. Please educate your staff.

Nice room. I am sure the price is competitive, but for a place to lay your head for the night it was pricey.

Very loud thru out the night and early morning hours from traffic outside. Very busy area.

Did not have breakfast

Ontbijt: voldoende keuze. Personeel: vriendelijk, behulpzaam. Locatie: prima gelegen t.o.v. old town en CHI Health Center, allemaal op loopafstand. En dicht bij het vliegveld!

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Appreciated the parking garage due to predicted storms with possibility of hail. Bonus was discovering the river walk a few blocks away.

Breakfast was great both mornings

The staff were absolutely amazing!! The location is perfect also. The beds are comfy.

There’s a few areas that could be fixed in the room/ceiling. Paying $25 a day to park. Even if you stay the night, it’s not just $25 for over night parking. It’s a charge for each day, even if you check out after one night stay.

Great location walking distance to events center and downtown area

Parking was a bit pricey

How close it was to everything

Very clean and amazing staff

Staff was very friendly! Location was great. We stayed in town for a concert at the CHI arena & it was super close so that was nice not having to fight heavy traffic since we could just walk. The shower pressure was top notch too! Felt like we got a good pressure wash lol.

Would be cool if breakfast could be included, set up buffet style like typical hotels but it wasn't a deal breaker.

Convenient location to where I needed to be and dining options nearby. Parking was fantastic and lower than at a similar property nearby.

Great location for the concert venue. Staff was very helpful in suggestions for dinner and getting around.

Everything was wonderful

The young lady at reception the night we arrived was exceptional. American Airlines failed again and we were 7 hours late arriving. We were here to celebrate my birthday and go to see YES at Steelhouse. We were treated very well by reception, tired and disappointed. She made the hotel stay start off great! Breakfast was great and our server was exceptional as well. Pool was open late and that was just what we needed.

I found the beds to be very uncomfortable. everything else was great.

Staff was friendly. Comfortable room. Adjacent Spencers restaurant very high quality.

All the one way streets were also currently torn up for roadwork so it was very challenging. I think some form of breakfast should have been included in the price of the room.

Location to the event we were attending.

Breakfast has no healthy options….so I went without.

Yes

TV slow

Location

Paying for parking

Friendly and helpful staff, clean facilities, comfortable environment

No complaints

They staff were very kind and accommodating!

That i had to pay for parking on top of paying for the stay

Nice big room with a large comfortable bed. Breakfast included a cook meal. My omelette was superb. Staff were very friendly and helpful.

Nothing not to like.

I really enjoyed my stay and will definitely stay at this hotel again.

Breakfast available looked good but we didn’t partake. Parking is convenient but cost $25 a day! Room was nice, clean and modern. Fair amount of street noise though. Good value for the price.

Great stay! Clean room, Garrison was so welcoming and even housekeeping was very friendly!

comfortable beds and great location

Be nice if it was free continental bkfst. Beds were ok. Noise with cars, motorcycles, old cars etc is so loud all night.

Wish they had free breakfast

Great location for old market area

The room was nice. A little worn, but clean. Could use better pillows. The budget toilet paper was less than I expected from a Hilton. The breakfast was nice - not too expensive. But, NO DECAF COFFEE was available. Theres a carafe of regular out most of the time, but no decaf.Our breakfast waitress was amazing...give her a raise. :)

Clean room