Ramside Hall Hotel, Golf and Spa

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Lovely hotel … very busy.

From check in to check out the quality of service, accommodation and food was excellent.

Well, it was money well spent; access to all areas in the resort was lovely, and the customer service was top-notch throughout. I would definitely return in the future. The entertainment center was a welcome addition, making the trip a lot more enjoyable.

The staff were extremely helpful and friendly. Our room was lovely but bathroom could do with some tlc. We had dinner at fusion which was lovely and the services was good. The breakfast was very average as the hot food was cold. They could do more bread, fruit and yogurt choices.

Stayed in the standard double room. Lovely decor, plenty of space with big patio doors overlooking the grounds. Loved the food in the restaurant (Charchoa), great quality and excellent service. Enjoyed the hour at the swimming pool and sauna. Also dog friendly in the room which was great. Wi-fi connection was also very good and room came with a big flatscreen TV. The bath in the room was also lovely. Also had a drink in the Clubhouse and the prices were reasonable. Would love to come again and have some Spa treatments (only stayed for 1 night so didn’t have too much time)

Everything was absolutely perfect 👌 we were blown away. We absolutely love it. Staff's were very polite and friendly.

Came for a special occasion. Although lovely touch to dress the room with petals and towel swan it wasn’t a romantic break. I was very disapointed that we were given a room that was very shabby scuffed paint on walls and had a very strong musty smell throughout our stay. I think it was one off the rooms they use for people bringing dogs. Just felt very dated and in need of refresh. Didn’t even have a hairdryer in room. Overall the hotel grounds are lovely and spa in nice. Food in restaurant was mixed. Had a nice meal there but the breakfast was cold and a bit chaotic in there. Overall didn’t get the experience I thought I would for the price paid sadly. Would not recommend or return. I did give reception my feedback but they didn’t seem to be that bothered about it too. Not the best experience at all.

The staff made our experience fabulous. Everyone we met was helpful, friendly and accommodating. I am disabled and needed to use a mobility scooter to get around, nothing was too much bother. The first room was difficult to access for me, we informed reception and were seamlessly and quickly moved to another room. The restaurants, expecially Fusion were amazing, the food was some of the best we have had! We celebrated our wedding anniversary and my husbands birthday, we were treated to a special desert and our room was decorated with rose petals, towel art and complimentary chocolates. I had read mixed reviews, however, our experience was first class. Yes some areas need touching up a little, having said that, the staff made our visit amazing. Due to medical conditions I didnt know if I would be able to use the spa facilties, Lilly to the rescue!! She escorted us to a different access point, where I was able to park my scooter much nearer, she checked I was able to access the hydrotherapy pool safely, this small act of kindness had an enormous impact on my wellbeing, she made such a difference, what lovely people they all are. Whatever they did, they did with a smile and genuinely cared. The only suggestion I have for improvement would be to have a sign in the car park asking guests using room facilities for events, to respect others by not drivng around the car park at speed or sit revving engines for over an hour, whist blocking access. We will definitely be returni

Great time. Enjoyed a meal in the Rib room. Spa facilities were super and definitely great getting us ready for a wedding, also dealing with the consequences from the wedding.

We've stayed at the Ramside a few times over the years. It's nice enough but not outstanding. Our deluxe room was advertised as having Bathrobes and air-conditioning. It had neither. When i queried this i was informed that only guests on Spa breaks got robes....! (Our booking was made via Expedia so a discrepancy? ) Receptionist said she'd get some sent to our room. She did, so all good. We had breakfast booked next morning which was nice.

This is a lovely resort i had a good time with my wife especially the spa facilities was awesome, the breakfast was nice . Will be back again

Our room was lovely, the hotel is looking a little dated though. The breakfast was nice but £20pp seems a bit steep! The bathroom was huge and we had loads of space in our room, bed was nice.

Very nice property. sorrounded by nice golf courses and conveniently located near the city center. The bar and steak house are worth a try. The rooms are spacious and very clean. The staff is beyond friendly and attentive.

I was surprised not to have gowns in the bedroom and some of the furniture in our room dated , for a 4 Star hotel the breakfast was lukewarm ,the area and the Hotel is Beautiful, However the Treehouses were amazing !! and the staff very helpful Would go again ,but stay in a treehouse !

A great property with leisure facilities and parking close to Durham (<10 minute drive or park and ride opposite carriageway) Room was lovely but surprised no air conditioning or fridge and it did get a little hot overnight

This is a lovely hotel with great accommodation and facilities. I had booked a deluxe room and from the Expedia room information this room had AC. Unfortunately, when we got to our room it was very hot ( 31 degrees outside) and it didn't have AC. I went down to the reception desk with my proof of AC showing on that website. Apparently, this is an error!! They do have rooms with AC, but it was £10 extra ( Premium room). After a bit of discussion and the member of staff phoning a manager, we were upgraded for no extra charge ( just a pity it took a phone call). Expedia need to fix this error on their website. Overall, a lovely hotel to stay in.

Beautiful grounds and great staff. Access to pool made the trip.

It was a one night stay, but so very enjoyable. The Staff were delightful and so friendly. The room I was in was spotless.

Beautiful hotel. Delicious food at the Fusion restaurant. Luxury room and bathroom. We only stayed one night and wedding have time to use the facilities unfortunately.

Big spa lovely location lovely rooms & lovely surroundings.

The setting is beautiful as are the grounds. The staff friendly and welcoming. Only bad point is the rooms especially the bathrooms need some tlc. The mould in our shower was disgusting.

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Room was cold but apart from that, the hotel always good

Our stay was very good. The room was very spacious but could have been cleaner. I have lung disease and there was a lot of dust under the sidebourd cabinets. It certainly hadn't been hoovered for awhile. The outside area of the room could also have been maintained. There was a door leading out to a seating area. We didn't have a seat but the rooms the otherside of us did. The outside was grubby and hadn't been looked after so weeds had taken over but it would have been a nice place to sit. Around the outdoor pool area could have been cleaner. I know this is a large hotel and hard to maintain but it is 4 star and you pay 4 star rates so expect 4 star treatment and cleanliness.

Had a lovely time, will definitely be back soon.

I had high expectations of the hotel based on reputation and cost but it was not great. We were attending a charity ball event and had taken a bottle of champagne for drinks in the room beforehand. The hotel would not provide ice bucket and ice for bottles brought in by guests. Breakfast buffet was almost empty with 20 mins to go. And the staff seemed to be generally unhappy. Customer experience was just not so great…

I heard really good things about Ramside hall but when I arrived my expectations were lowered. Upon arrival, the staff were great, couldn’t fault them. When I got to the room, the room wasn’t great, lights didn’t work, wardrobe was absolutely full of dust, coffee stains on table, carpets stained and there was also stains on the walls. I asked for the room to be checked over, which they did, when I went to the room the second time everything was still the same as before. Was very disappointed, won’t be going back again.

We had a lovely stay at the Ramside during our recent trip to Durham. The staff were friendly and welcoming and the facilities were amazing. The spa was lovely and the three restaurants to choose from were all brilliant.

Food was average, walls outside our room cracked,

We booked our stay at Ramside Hall as it’s an ideal spot to stay whilst visiting family, unfortunately we had the most awful experience, there was a wedding being held there which we was unaware of until we came out of the restaurant on our first night and was bombarded with groups of loud women and lots of children running around, we then decided to find a quieter area of the Hotel to sit in, when going back to our room and during the night when trying to sleep some or all of the group of loud woman and children were staying in rooms opposite ours, the noise and banging of doors seemed to go on for hours, the second night was even worse as it was the evening of the wedding party, more continuous noise and banging of doors which was still happening at 4am which then led me to ring reception to ask if they would tell these people to be more quiet and show some sort of respect to others, these people were still continuing to be so loud and rude the next morning at breakfast so we decided not to eat ours, we will not be returning to this hotel as it’s been such a horrendous experience we still can’t get over it, one of the managers did say he was sorry but when we checked out the girl on reception didn’t have the decency to apologise just asked us what we had planned for the day she clearly knew how upset we was. It’s not the staffs thought but they should however think very carefully where they decide to select rooms for visitors not near very loud disrespectful people.

Amazing treehouses, truly! I suck at writing reviews, but they really are unmatched. Nothing like this anywhere nearby. Period. First class service!

Ramside Hall is a great place to stay, polite staff, nice rooms, open space. We will absolutely be back.

Was really nice place n luxurious the entire time was perfect

Room was brilliant, definitely opt for the premier rooms, spa was okay. Feel like for the price of the rooms you should be give full access to the spa not just the 25m pool, sauna and steam room (which was always very full for the 1hr access you get.

We had a spa day which was fabulous and then stayed over. We chose to eat in Charcoa restaurant on the evening. I ordered mince and dumplings and my friend Salmon. The food had obviously been there for sometime. Both meals were cold as were the vegetables. We sent them back and ordered a pizza which was cooked fresh. Everything else about the stay including breakfast was very good.

Lovely hotel, quiet. Added bonus of spa and breakfast and dinner were fab.

Enjoyed our stay, room was large and comfortable. I was surprised that there were no gowns in the room given that we could use the pool and spa. Our phone TV were not working so had to go to reception to order room service. No glasses in the room.

Lovely stay, but when staying on the ground floor really noisy can hear every conversation and laughter as people come in from a night out so we didn’t sleep well. I actually forgot from last time and should have asked for a room upstairs as we needed to sleep and leave to drive out early.

Very friendly staff, quick dinner after long journey welcomed, bed comfy, spacious room, great power shower, only blip was batteries ran out in electronic door lock but replaced quickly, better to use duracels as opposed to cheaper ones!

Lovely spacious and clean bedroom. The staff were friendly - especially in the Fusion Restaurant. Lovely spa with excellent sized pool.

Stayed here for one night on business. Great rate for the night. Check in great. Room fantastic with a bit of wow factor upon entering. Very clean, comfy bed. Swimming pool fantastic. Fusion restaraunt food lovely but service not great. I was approached almost as soon as i sat down for food ordering but i hadnt seen the menu yet so i asked for 2 minutes. 15 minutes later a server came and apologised for the wait. Which at least she acknowledged i was waiting. Food came, lovely and tasty, but noone checked on me to see if everything was okay with my meal. Then when i finished my meal i waited for what felt like forever for someone to clear my plates. When someone finally came over i just asked for the bill and didnt even wait for my plates to be cleared. Just a bit of advice, when there is a solo female traveller eating on her own, she may not feel comfortable waiting around for so long. This doesnt bother me but i do know colleagues and friends who sometimes may feel vulnerable because travelling on business and just wants to eat and leave. This was not possible for me and i was left for around 45 minutes longer than needed. I did try to catch the servers eyes but they genuinely did not look in my direction at all. So felt a little overlooked. Bit of a shame.

Excellent stay food was lovely

Perfect for my Daughters 40th birthday spa treatments excellent

A nice hotel with a brilliant restaurant which is why we were there. Would visit again

Limited availability to the pool, you’re granted an hour but not when it’s busy. Which is obviously correspondant to the amount of spa usage. We were only offered a late evening slot. Nice room, a few issues, no bedding on the bed on arrival and no plug in the bath but both issues were resolved. We would stay again but probably not a Saturday and try to pre book a slot in the pool better or the spa itself

Everything was good

Have no worries about staying in this hotel. Staff so friendly. Spa great tho only allowed an hour. Marvellous.

Clean but not spotless - housekeeping can be hit and miss. A few minor maintenance issues with the room: missing lock on bathroom door, holes in carpet. Overall the hotel is pretty good, but what really lets it down are the guests: noisy, mouthy, and leaving a strong smell of weed in the corridors and outside.

Ramside Hall never lets me down, perfect every time.

First time at Ramside and we loved it, we’ll definitely be back, everything was great, no issues whatsoever

Nice place, waited nearly an hour for my evening meal and it wasn’t very nice.

Not a good experience, poor customer service, rooms need updating, light and telephone not working, had to use torch to see clothes in wardrobe.

Great overnight stay for business.

Very night spa and golf resort. Nice and quiet and several amenities onsite. Would be disappointed if went for a spa weekend but great for a night getaway.

Very poor reception from staff that checked us in

Beware the hidden extras. Turns out that spending £125 on a spa treatment doesn’t let you use the spa facilities before or after the treatment. For that you must spend another £45. And if you don’t spend that you’re only allowed a one hour slot in the pool. It’s an average hotel, with uninterested staff across front of house (cleaning staff were brilliant), very comfortable beds with linen that’s nice but threadbare. Breakfast was average and getting to the location was made harder by the uninterested staff and lack of signage. There is a bottle of cheap wine in the room that invites you to drink it for £32 and a basket of overpriced crisps and snacks but no fridge. Won’t be returning, I’ll be back to the hotels in the city. Shame, but it just seems this hotel is more interested in bigger functions and supporting the gym than the occasional traveller.

Nice place but looks tired could do with upgrading

Lovely stay at Ramside. First time we have been here and we will be back. Staff were lovely, very helpful and friendly. Room was nice, only issue was that it smelt a bit damp when we walked in but opened patio doors and aired it and was ok afterwards. Lovely clean rooms. Beds not the most comfortable. Pillows were lumpy and a double/king size bed would be better than 2 beds put together, kept falling down the middle. Next time may look to upgrade to a premier room. Restaurants are lovely and the food was amazing. Haven’t tried the Asian fusion one yet but heard good things about it. Spa is one of the best ones around. Booked in for a massage. Would highly recommend. Gym and pool area is great for relaxing.

Amazing hotel and staff, stayed during my daughter’s wedding in the treehouse and I could not have faulted anything the whole weekend! Just superb

Spacious rooms, lovely grounds, polite staff

Rowdy guests and food no longer value for money.

The room was nice however the bath when used had a foul smell of the sewers.I thought this could of been due to no of being used for a while but it happened again the next morning before we checked out.I find it hard to believe that nobody else had complained about the smell from the bath before we arrived. The food in the Rib room was excellent but we felt so sorry for our waitress as the restaurant was really understaffed and the poor girl was run ragged.

Ample free parking. The park & ride site is 10 minutes walk away, getting you in to Durham in 10 minutes for a £2.20 day ticket. Luxurious quiet room, tea/coffee making facilities & separate bath & shower. Really good spa treatment & relaxation room with water beds & massage loungers. Well equipped gym, 25m pool with 5 lanes, sauna, steam room & jacuzzi. More facilities available if you are on a spa break. Special thanks to Chloe on spa reception who was really helpful, professional, knowledgeable, and calm under pressure even when large groups arrived simultaneously!

Nice hotel, struggled to find car parking space due to gym customers. Used the carvery, food quality was poor

The room was superb and our meal in the Fusion restaurant was excellent, food and service was outstanding.

Dated, felt like I was in someone’s bedroom. Finger nail on floor. Bathroom modern. Dog in room next door barking. Couldn’t use one of the restaurants because of a function

Great hotel, old and room was amazing. Cocktails were very good and staff were very helpful and polite

Booked on basis of spa photos. Half the spa photos were off limits. Hotel com say specific spa access for 2 hours at weekend then full. The hotel said 1. Indifferent staff. Ok room. Overpriced experience.

Superb.

Most noisy hotel room I have ever stayed in. Right next to reception and on corridor to bars and restaurant.

Sadly, it's the last time I will stay here having stayed many times over the years. However, the constant rowdiness of people in the corridor does not enable any sleep and the quality of the food in the main restaurant is poorer than it used to be and much more expensive. Not for me any more.

Very impressive golf spa resort. Staff were great and rooms fabulous. Will definitely come back to play golf .

Lovely stay at ramside hall for my boyfriends birthday, they hped areange balloons in the bedroom. Food was lovely and spa was soooo good! Will be coming back!

Very nice

The premises are well maintained and picturesque. The room was spacious, clean and comfortable. Staff were curtious and helpful. The food was delicious. Easy transport into Durham meant we didn't need to drive in.

Vety comfortable stay. Fab steak meal in steakhouse, large comfortable room, and great breakfast too

Very nice

Fabulous quality hotel.

The spa was very good. But hotel rooms were dated.

Great big room. Spa was excellent

The staff were welcoming. The food was over priced and to be honest very disappointing.

Great stay. Always stay here on way back from working in Edinburgh, great night’s sleep and breakfast.

Very nice out of town hotel - £10-12 Uber trip to the centre. Lovely and helpful staff, nice rooms and a very good breakfast option. Spa and golf course on site which we didn’t use. It was however the first hotel I’ve been to in several years which has disposable plastic cups and individual shampoos, soaps etc in the bathroom. Doesn’t seem the right thing at this time. Otherwise all good.

No problems easy to check in and stay was lovely

Had a really lovely weekend get away !

Staff in the restaurant were inattentive, service left a lot to be desired

Our room 118 had bits of mould round the shower it was meant to be a delux room but we felt it looked tired and some bits of the furniture looked dated

Amazing stay, amazing room, amazing spa. Fantastic after a few hard weeks at work

The property has spacious rooms but standard is not 4 stars. The amazing green surroundings compensate for the dated decor of the rooms. Fusion restaurant is not very good.

We stayed one night to see Bruce Springsteen in Sunderland. Didn’t get time to use the hotel facilities as we were running late but what we did see and experience was very good, clean and tidy. Friendly staff, great location, fantastic breakfast. Would definitely stay again and make use of all the facilities they have to offer.

Lovely welcome with help with bags offered without asking. Friendly check in and immediate help when our ‘phone wouldn’t work in the room (not that we needed it- apart from to call reception to book our hour slot in for the spa facilities). Good service for food and drink on the evening and a lovely breakfast. My only slight ‘gripe’ is the hour allocation for the use of the spa area. I understand it’s to keep the number of people in the area limited but we got a bright orange ‘all inclusive type’ bracelet to wear and it just seemed the only part of the trip that was a little unnecessary. However, the spa facilities were also lovely although we could only use certain facilities. Gorgeous room with a complementary upgrade and Elmis toiletries suppled. I would definitely return!

Stayed at the hotel for 2 nights as there was a conference at the hotel. The hotel is big and well used, there is a golf course and spa so always seemed busy. The main issue is most of the staff are young and inexperienced, I left my account open so I could charge dinner and drinks back to the room, this was not done so had to pay as I went, I also booked a dinner reservation at one of the restaurants, this was not done, luckily the restaurant was quiet so was not an issue. Most of the problems were just silly like that. It was just not my cup of tea and would not go back.

Awesome property. I enjoyed my stay

A nice hotel, but I was disappointed with my last day. I stayed for 5 nights and asked for a late checkout on the final day, only to be told checkout latest was 11am and every hour after would be a charge of £30. This seems a little extortionate and as a frequent traveller and user of this hotel many time before, a little user unfriendly. I understand they have to clean the rooms and make ready for other people, but surely there is a more customer friendly way of dealing with this.

Had a fantastic weekend at the Ramside whilst visiting friends in the area. Room was lovely. Clean, comfortable and the bathroom was stunning. Lovely view across the green to the treehouses. Very quiet we will definitely be back

Lovely overnight stay with my partner for a birthday trip. Lovely staff, friendly atmosphere. Amazing stay all round.

Ramside Hall is always an exceptional experience. The grounds, hotel and spa are all beautiful and you feel completely revitalised after a visit. On this occasion I have to give a huge big up and THANK YOU to Leanne -the booking team -who delivered above and beyond to help accommodate me. had to change my accommodation date firstly due to a car crash and secondly when my child care fell through; helping me to accommodate bringing my daughter. She is positive and solutions focussed. She really picked me up with her bubbly approach and her desire to ensure, as a customer, I was beyond happy with my experience. She is a huge credit to Ramside and an ambassador for the group more broadly.

We came as a couple to celebrate our 7th anniversary, started with the pool and leisure facilities which were lovely but unfortunately the comfort stopped here. Our room was so hot even opening the windows did not help. We rang reception to come and turn the heaters off to be brought a fan and left with the radiator still blasting. The bath panel was peeling off, toilet was blocked ant the final nail was out food… stale, brought up in dirty plastic microwave covers and the chips were pale and greasy. We ended up leaving and returning home by 9pm so can’t comment on breakfast