ACME Hotel Chicago, Outset Collection by Hilton

Everything

Nothing

Location was perfect, rooms are a nice size and very clean .

What a great hotel. Unique experience. michael at the front desk was incredible, fun and helpful. It is rare to find a hotel that is an experience onto itself. Rooms are decent size and kitchy furnishings. The entire atmosphere is " dome on in and have some fun". Kudos again to Michael as my front desk caretaker and concierge. Highly recommend!

הצוות מעולה, זמינות מהירה, המיקום מעולה

החדר היה צפוף מאוד

I loved the location for the wedding I was at.

Wow... first off the room was the size of a cardboard box that I paid over $350 for. The bed was lumpy and uncomfortable. The shower didn't even have a head, just a wand with horrible pressure. The table was never wiped down and still had stuff on it from the previous people, the AC unit was loud as can be, the hallway smelled like weed. The view out the window was an incredible brick wall of the building next door, and straight into other people's rooms. Based off the pictures I saw online to what it was when I arrived is completely BS.

Clean

I visit Chicago regularly for work and have stayed here a few times for business travel. The overall location is convenient and you can easily walk to restaurants and other neighborhoods etc. The immediate area is a little seedy - homeless people on the block and smells of cigarettes and urine. Staff is friendly and mostly helpful. Elevator was out during one stay, which was horrible and resulted in really long wait times plus crowded elevator rides. The rooms are a bit outdated and could use an upgrade. I've stayed in the rooms facing Ohio St and I was not able to sleep well due to the street noise (cars racing, honking, sirens etc). The old, janky AC unit also emitted a bright light that I had to block with towels to sleep. The rooms facing the interior are quieter but the AC units are old and LOUD (was constantly woken up at 3am by the AC fan). During my multiple stays, there was ALWAYS someone else's hair on the shower wall, which made me question the cleanliness of the room.

The Acme Hotel is perfectly situated in downtown with restaurants, nightlife, shopping and museums easily walkable. The Red Line train entrance is across the street, making heading to Wrigley Field super easy. Staff was friendly and helpful. The funky decor was refreshing. I really liked the lipstick nightlight in the bathroom! We loved the minimalistic use of space for hanging clothes (those big closets eat up a lot of room) and open shelving for the bedside table and bathroom. The bed was amazing! We were able to upgrade to a king suite on the 12th floor (1202) and enjoyed the seating area overlooking the city. No coffee maker but there was complimentary coffee and tea on the second floor every morning. There is some street noise, including sirens, but the curtain closing off the bedroom area cut that out. Cleanliness was the only small issue we found. The LVP flooring needed a good scrubbing.

Location was great. Staff was super friendly. The vibe of the hotel was fun. Rooms were clean.

Was sad that the Peloton bike couldn't connect to the internet. Also, would recommend some wet wipe stations in the gym be made available to wipe equipment down when done using.

The first thing I noticed upon entering the lobby is the unpleasant smell. It smelled like smoke and old furniture. My room was in the back of the property so no city view (parking lot and an inside courtyard), but at least I was not bothered by street sounds. It was clean but very old and in need of updating. Acceptable for a one night stay due to a convenient location, but I would not book this for a longer vacation in the city.

I am conflicted about my rating for this location. The staff was great. Ready to help with a range of issues. But what has become of Hilton? Hilton once was a brand that I trusted for a level of quality. But their corporate managers seem to think that somehow, inconsistent "collection" hotels that are unpredictable and inconsistent are a way to promote their brand? Wrong! As I understand it, the "Outset Collection" is Hilton taking over run-down properties and recoving them and keeping prices low. They also seem to be aiming to be trendy to attract younger travellers. A thought for Hilton--busines travellers and more mature clients are not the heart of the market, a young backpacker who's short on spending cash will find a youth hostel with a bunk room. We arrived a few minutes before our 3 pm check-in time. For some reason they could not manage to check anyone in a few minutes early--so there was a line of about six parties ahead of me. One of their two elevators was out of service. I know there's a shortage of elevator repairpersons, so that might be understandable. But the long line for check-in turned into a trafic jam at the one remaining elevator--and the "up" button to call it was also needing repair. All told it was around 40 minutes later before we got into our room. The room was not especially well conceived. A good bed, a desk with one chair, a couple of hammocks. A few hangers above the hammocks, a tall skinny closet with nothing in it (supposed to be an ironing board maybe?). Enclosed bath with a non-enclosed shower (note to designers: a half-sheet of glass is not an enclosure, I prefer to keep the floors dry). Pipes that rattled when you flushed. A nice TV with limited channel selection--no NBC, for instance, and I think no PBS. Mini-fridge but no coffeemaker and no microwave--to get coffee I had to go to the attached bakery, which was closed on one morning due to some mechanical issue. The building incorporates a bar which seems to attract its own clientele. The elevator is adorned with cover art from famous rock albums--and the theme is carried into the mood music in the elevator--now, how mahy of us want punk-rock at 8:30 a.m.? I think if I'm looking for affordable lodgings in Chicago, next time I'll go back to Motel 6. I no longer trust the Hilton brand.

The room cards were not working on arrival for several guests. The supervisor was trying to accommodate but the super was having a pissing contest with him and was extremely unprofessional and unhelpful. We tried to get hot water at the bar and the bouncer wouldn’t let my husband in even though he was a guest. The other hot water we were directed to near the gym was not working. We asked for a kettle but never received one. The beds were extremely uncomfortable.

The rooms were comfortable and cute. The themes were fun. Good location. Nice staff

The broken elevator, no coffee machines in room, key machine not working, pillows not great

Fabulous central location great staff and facilities

How close it was to everything and the shower water pressure

It was dusty, woke up coughing and red eyes. They did not clean the rooms unless upon requested. No duvet cover and mattress cover. Just use the piece of sheet

Ótimo custo beneficio, quarto aconchegante, local excelente, próximo de vários restaurantes,mall, farmácias, entre outros. Muito bem recepcionado pelos funcionários.

Good location.

Super loud music playing outside at the front of the hotel. Room had no natural light. Window faced dark alley and parking garage. No coffee maker in the room. Male Front desk staff not very friendly. Seemed like any guest question was an inconvenience for them. Female front desk staff was responsive to questions.

4th floor street side (City View), OMG! stayed 4 nights and the street sound is "awakening" all night. Sirens, Horns, car radios, motorcycles and even an electric guitarist on the next block with an amplifier, who plays every night until 1 am. How do i know 1 am? Because you can't help but be awake. Probably the worst sleeping experience over 4 nights i've ever had. Keep this in mind. I was street side. I assume deeper into the hotel it is fine. Location - i did enjoy the many restaurant options close by, 6-8 blocks to lake Michigan edge and walking/running path. 5-6 blocks to a whole foods. hotel was fine, nothing special, no lobby other than a check in desk.

Pricing was from booking.com - the price listed per day was not there actually price. Each day varied.

Locatie excelenta

Am solicitat factura (cf indicațiilor Booking.com unde am făcut rezervarea) si am primit una cu 0 bani

Location, comfy bed and pillows, nice shower, coffee shop, Berkshire Roon

AC in room too loud. Dark room (inner court)

Great location and price was decent, looked to be a lively bar downstairs (but didn't disturb me on the 4th floor)

It was FINE I suppose. Like a lot of these modern boutique style hotels from bigger hotel chains (like the Moxy) you get a some small attempt at an amount of modern character but sacrifice some basics things you'd expect in a hotel like room service, coffee machine, getting your room made up each day. the traffic noise (hooting) from the street was pretty bad, Chicagoans seemingly unable to drive more than 50 meters without leaning on the horn. I think next time I'd be tempted to not try and be a hipster and just book a mainstream hotel brand.

Great location and easy walk to local food and sights.

great location, beautiful building

elevator is small so it fills up quick and could take awhile to arrive if you’re on a high floor

Great location and lovely staff

No tea/coffee making facilities in room

Extremely convenient location in Chicago (River North) - convenient to all major attractions. Numerous restaurants nearby. Exceptional service at front desk. - which helped me print some documents I needed at very last minute for an appoitment. Downside was only one elevator working which made checkout a challenge for those on lwoer floors. Good value price wise. I feel rooms could be a little fresher paint wise.

Central location near restaurants, friendly staff.

Next door to a hostel, lots of homeless / beggars on the street. Also no coffee in room and coffee shop only open 7-12

Cute little hotel with a great location in Streeterville. Close to the Grand Station and lots of good bars and restaurants. It was quiet at night. The room is small and the mattress was lumpy. The bathroom mirror has giant lipstick lips that glow at night.... super creepy. On the plus side there is a small fitness center and even a hottub in the basement but the hottub was dirty. There is no coffee in the room but a coffee shop downstairs. It did the job for a quick Chicago trip and was the most affordable option.

Close to everything

Nothing

Everything

Location and well lakes out rooms

That the coffee shop opens at 7. That’s late :-)

Good location

Tacky decor that looks like it was chosen by high school kids. Incompetent front desk. Basic king room has no view of the sky - it's like a janitors closet. And everything is budget - they don't even give you coffee in the room. They brand it like a fancy hotel - it's definitely not.

L'hôtel était très agréable et la chambre très propre. La situation est parfaite pour découvrir Chicago à pied et/ou transports en commun. Les pâtisseries vendues près du lobby sont délicieuses.

Un petit meuble dans la salle de bain aurait été appréciable. Il n'y a vraiment pas beaucoup d'espace pour poser les affaires de toilettes, nous avons donc dû les mettre par terre.

Simple, with a measured funky vibe that they pull off (think 60's wannabe's). Very friendly and helpful staff. Small city room, but good bed, design and our non-street room was surprisingly quiet on a loud Friday night. Clean but a little worn, and more than worth the $100 less than competing rooms. Not much for amenities, but we are not in downtown Chicago for hotel lotions. Everything is walking distance. Use SpotHero for parking.

Ambiance, location ! Old world charm!

Great hotel! Worked with Mike and Val!!

Location. Clean

Staff were not very willing or happy to help with simple requests.

The location was amazing! Right in the center of all we wanted to do during our stay. Nothing more than a few blocks walk.

The rooms looked a little dated and not as crisp and clean as preferred when staying in a hotel (bathroom, particularly). The view was terrible. Looking right into a parking structure, so that affected privacy when opening the shades (which you need to do because the rooms are so dark)

I coordinated five rooms at ACME for a team attending a conference next door and was impressed by the support we received. Marc from the sales team was particularly outstanding. He made sure each team member could check in independently, which was a big help with logistics. When some issues came up on the first day, he resolved them quickly and smoothly. The front desk staff was just as attentive all through our stay. This kind of proactive, detail-oriented hospitality is not as common as it should be and made a meaningful difference to our stay.

Todo

No hablan español en recepción

Excelente restaurante y hermosa habitación

No hay quien hablé español en el lobby

all

none

poderiam ajudar um pouco mais turistas de fora do EUA

estava bom mas pode melhorar

Loved the vibe, so welcoming

Aesthetic was on point, staff was super chill and welcoming.

The location was excellent and our room was very nice and clean. We appreciated the thermostat control, comfortable beds, and use of the mini fridge and microwave. We enjoyed the quirky art throughout the hotel, and we were also able to check in early.

Nothing! It met our needs perfectly for our long weekend trip to the city.

The friendly guest and the comfortable space

Super cozy and great location

The location was great!

Was noisier than expected

The vibe and location.

No working fan in the bathroom. No breakfast package.

Staff molto amichevole. Struttura nel centro di Chicago, comoda per diverse attività e con molti ristoranti/ locali intorno. Camera molto accogliente e discretamente pulita (per avere la pulizia quotidiana è sufficiente chiederlo al momento del check in e verrà effettuata puntualmente). Ci tornerei sicuramente!

Solo una piccola cosa: la caffetteria contigua all’hotel potrebbe essere migliore, ma in camera c’è un piccolo frigo per cui ci si può organizzare per colazione e prendere solo il caffè in caffetteria.

No closet or good place to keep clothes. Bakery was never open on time. No good place for coffee/read the news in the am. The nice little lobby on 2 was booked for a private event.

Great location, very clean, friendly staff.

Super bem localizado, próximo do metro e de vários pontos turísticos, limpo! O preço não é muito barato, mas nada no EUA costuma ser.

Clean and cozy

Wish to have welcoming water^^

I have to admit I was a bit reluctant to book this one, based on some of the quirky things I saw in the photos (illuminated lips on the bathroom mirror, etc.), but went ahead with it anyway. It was just one night. The hotel is ideally located just a couple of blocks off Michigan Ave, and in the middle of the River North restaurants. Check in was quick and efficient. The room was very nice - small, but nice. The only amenity woefully lacking was any coffee. Not only does the room not have coffee - there is none in the lobby or anywhere onsite. You have to leave and walk 4 blocks to get your morning started. Beds are a bit worn, but other than that, the finishes do not show a lot of wear. Looks like a new chain is taking over the property's franchise, so that will surely bring some improvements. Overall, not a bad property at all. I'd stay there again if the price was right.

La proximité avec tous les commerces, la chambre était super agréable et les lits super confortable. Le personnel était bienveillant et agréable.

Le manque d’eau à disposition. La cuisine équipée était top mais malheureusement il manquait des couverts, une cafetière ou bouilloire pour du thé.

the room allowed us to accommodate 5 without a problem. also the location was really good (my wife ran the marathon)

המקום במרכז קרוב לרכבת

הצוות לא היה כל כך טוב ביקשנו לעשות ציק אוט מאוחר יותר והם ביקשו שאשלם 300$ כי נשארתי חצי יום זה מאוד יקר וניקוי החדרים צריך לבקש.

The staff

Tudo. Localização perfeita, bem no centro da cidade. O hotel é bem divertido, e parece ter um restaurante/bar famoso no terreo. Funcionários simpaticos. O quarto possui vista otima da cidade.

Nada que desabone.

Localização excelente, a cerca de 2 quadras da Michigan Avenue. Ótimo acesso a transportes públicos e a grande parte dos pontos turísticos. Apesar de localizado em um local movimentado, as janelas antirruídos mantêm o quarto silencioso.

A equipe poderia ser mais amigável. Não tive nenhum problema com nenhum membro, porém faltava receptividade ao atender.

Cama cómoda

Personal poco simpático. Ducha solo de techo

Good location, comfortable beds, good night sleep.

Very dsrk room, a window only to a dark parking lot.

Perfect location for our stay

Localização

Atendimento de staff, e barulhos de ar condicionado velho

La cama muy cómoda. La decoración muy agradable La atención de la Recepción muy buena

Hay ruido exterior desde las ventanas. Falta un armario

My daughter and my grandson only stay here when we come to Chicago . We love your hotel and the rooms they are so nice that we feel safe and secure here and so we stay here always . We come here to see our concerts of twenty one pilots and balu bridaga .

We didn't have anything bad happen so there was nothing wrong.

Quiet room and all adults! Loved the bar vibe in the lobby and the funky touches throughout.

The property and room were clearly in need of some maintenance. Electrical outlet falling out of the wall. Shower area had mold.