Grand Park Royal Puerto Vallarta - All Inclusive

Lo mejor definitivamente es la ubicación en una playa privilegiada, playa las gemelas una de las mejores playas de Puerto Vallarta, increíble la arena, el color del mar, el oleaje, la privacidad de la playa.

La infraestructura y comodidad del hotel están muy bien, las habitaciones confortables, el mobiliario esta muy decente, no es un hotel de lujo pero es aceptable, lo que deja mucho que desear es el área de la alberca, muy pequeña y el servicio del bar, bebidas y alimentos muy deficiente. Definitivamente lo peor es la calidad de alimentos y bebidas, así como el servicio de los meseros y hostess.

el hotel esta muy completo en restaurantes, bares, y la playa de hotel es muy bonita, las habitaciones son muy amplias y el personal muy amable, el gimnasio tiene una vista increíble.

comentaron que estaba por cambiar de nombre y la pintura de los exteriores se veia deteriorada pero fuera de eso en general muy bien.

Estaba en remodelación y se acumula la gente en los restaurantes

La playa es muy bonita, tiene buena ubicación y es muy tranquila

El hotel está en remodelacion y hay solo 1 alberca, 1 solo regadera para enjuagarte saliendo de la playa y todo esta muy amontonado, muy pocos camastros como en la playa como en la alberca; los pocos restaurantes que tienen estan muy llenos y hay que esperar más mucho tiempo para poder ingresar :(

Solamente la comida

En ningún momento se me informo desde que pague la reservación en la plataforma que el Hotel estaba en remodelación y que por ende, la mitad del hotel estaba cerrado. Así mismo, la única alberca habilitada en ese sentido siempre estaba muy sucia por que todos los huespedes estaban en la misma. Me quise quejar al respecto y el personal se lavo las mano. Simplemente molesto con todo lo relacionado a mi estancia.

La playa

Mucho ruido porque andan trabajando con maquinas uno se supone va a relajarse. Una mesera que estaba en el restaurante de comida mexicana te trata de muy mala manera

When deciding on a place to stay, we will always go by the star rating. Grand Park Royal Puerto Vallarta was 4 Stars. This is so far from the truth I would maybe rate the hotel a 2 Stars. From the beginning to end the experience was a nightmare. When we arrived while checking nothing was explained to us, no maps or explanation of the facilities, or Premiere benefits, which there were absolutely none!!! We had a Premiere room and bracelet, but the experience didn't reflect that at any time. No special reservations for dinner, no pool, lounge, drinks or dining room. The door to the room would only open part way, the curtains were falling off the rod and no way to close it. The elevators were filthy, mirrors rug dirty. The common areas were atrocious, sitting in the lounge it was dirty, the seats stained the floors not swept the glasses cups not cleared. There definitely weren't enough employees, only one person for the whole lounge. I did see many groups of "time share salesmen" at the lobby restaurants and pool area all the time, how annoying! Reported problems about the room 3 times to different managers and it never got taken care off. The Buffett was ok, but the long waits were terrible, especially in the morning. Most of the restaurants had AC problems, extremely uncomfortable to dine. Fish restaurant was not good, ordered 3 course meal, the cook brought everything out altogether and said we are closing soon. The fish was dry with no flavor, and the diner served was unappetizing. If you wanted water in your room, they gave you a bottle to fill at the end of the hall with filtered water. When asked for bottled water they said they had none at all, even if you paid for it. Definitely not a 4-star hotel, it was pathetic, terrible, and absolutely no customer service. Very disappointed in this Hotel and would never return.

La vista es genial, personal amable, todo está súper bien, las camas y almohadas súper bien. Recomendado

Creo que ,tener que caminar, al estacionamiento. Un elevador les vendría bien

Food pool location staff

Didn’t like all the loud noise going on with construction and didn’t know about that when booking

La comida y la habitación

Que no tenian el personal adecuado, la capacidad de los restaurantes era insuficiente con espera de casi 1 hr y media, no tienen aire acondicionado ni ventilacion en 2 de sus restaurantes, no había toallas para playa, no tienen suficientes camastros, los shows nocturnos son muy aburridos y simples, no tienen buenas actividades para el dia, el personal del área de niños no tiene tacto ni la capacidad para atender a los niños

Everything specially the food !!

Nothing

El hotel supe cómodo ! La playa súper bonita ,limpia y sin tanto aleaje ! , la comida cumple lo que promete y el personal muy amables en todo momento !

Que el restauran Veranda no hubiera aire acondicionado

La gente es amable, la habitacion es comoda

Muy poco personal para tanta gente, no había toallas y se tardaron 2 horas en llevarlas, se hacen bolas de tanta gente que hay y poco personal aunque los que estas si son amables

I visited Grand Park Royale with my family from May 12 – May 19. My brother and I stayed in room #710 and my parents in room #711. Our stay was fantastic. The maid kept our rooms clean, Berto (the drink attendant to our room) kept us well stocked, we loved watching the ocean from our balcony, and we really enjoyed watching the Funtastic Team lead people in dance and in pool activities down below. Oh, and on note of the Funtastic Team, there was a woman named Alexia who was particularly helpful when my brother and I were looking for towels on the first day. Even though it was probably outside of her department, she helped us find them and was really kind throughout the process. The restaurants were also magnificent. Frida’s had some fantastic birria, and Andiano had a great... well, everything! Everything I ate at the Italian restaurant was excellent and fresh, and the salad bar had a great selection of fresh vegetables, cured meats, and special cheese (the smoked provolone was excellent). Furthermore, Gonzalo and Omar were fantastic waiters. They made us feel at home, and Gonzalo made some of the best tiramisu I’ve ever had.

La atención a la llegada botones, y recepción

Siempre nos dan la recamara muy tarde Y nosotros siempre entregamos a las 10 am

La playa nadamas todo los demás pesimo

Servicio insuficiente mobiliario viejo y no hay camastros toallas viejas . meseros insuficiente los restaurantes sin capacidad para los turistas . Comida pésima. Nolo recomiendo.yademas sucio .quieren mas

The private beach is awesome. The food is great! That have a sea food restaurant.

La playa y la habitación

El tiempo para registrarte, solo tenían dos personas y había mucha gente entrando, creo que falta personal en esa área

El hotel no es muy grande así que es fácil de navegar. El personal del hotel fue muy amable en todo momento. El ambiente se sentía muy familiar.

La comida estuvo muy muy mala y el personal permite que la gente aparte camastros aunque no los usen todo el día.

El hotel esta muy bonito y las instalaciones también, el mar bellisimo

El servicio del hotel, la cantidad de gente que hay ...los rebasa hace que el servicio no sea de calidad

Food quality sucks. Room service is not available all the time they should specify that. They don't have any bottled water. The drinks are mediocre. Check in was extremely slow.

People were very nice. Drinks were not great, sun during the morning hours was limited and the majority of the people at the resort were Spanish speaking families…which was fine with us, but they didn’t seem to like having English speaking people there.

We had a great time. Room was perfect with a great view. Our membership came with a butler named Bryan and he was great. Very attentive and always willing to help us in whatever.

The hotel was clean and well stocked. The staff could not have been more friendly or more professional. I would stay here again in a heartbeat!

La vista de la habitación hermosa 💖

Olía un poco mal los baños pegados a las albercas

Bryan was an amazing butler during our stay at Grand Park Royal. He was extremely attentive and made sure we had everything we needed the entire time. From checking in on us to helping with reservations and little details, he really went above and beyond to make our stay special. He treated us very well and always had a friendly, professional attitude. We truly appreciated his service and he made our experience even better. Thank you, Bryan! 👏🌴

The overall experience was great. The food felt very authentic if that’s what your looking for, and while most of the staff primarily spoke Spanish, they were very helpful and used Google Translate when needed. The Funtastic team did an amazing job keeping the kids entertained with games and activities

My family chose this resort for our annual vacation. Having stayed at and thoroughly enjoyed Grand Park Royal Cancun, we assumed the Pierto Vallerta location would provide a similar experience. Boy did they sucker us in. The only "Luxury" space in this resort is the entrance reception/lounge area and the rooftop Exuinox Bar/lounge/pool area. The rest of the property can only be described as ghetto. The concrete in the pools is old and dingy, there's sand everywhere because there's only one shower/foot washing station. The bathrooms were absolutely filthy and there are no words for how badly they smelled. The beach is tiny, narrow and covered with trash. There were vast crowds of people gathering under the concrete terrace for shade blaring each individual groups music over the top of the resorts blaring speaker as if in competition. Our hotel room, king premier oceanview provided access to the rooftop lounge in the price and was the only place we could find any peace. However, they kicked my 17 year old daughter out because she wasn't 18 which removed the peaceful rooftop as a quiet family getaway. We had three rooms, all of which had mold in the showers. All 6 people in our family got bites from some sort of bug which i believe were in the beds. We were so disgusted that we tried to speak with someone to either change rooms or get a discount now that we couldn't enjoy premium access and all the staff treated is with a sort of mild neglect seemingly hoping we would just go away. No refunds, no help at all because we booked with Expedia After three days talking to expedia we were able to get a minor discount. Luckily there was a phenomenal nightly rental next door which we promptly moved to and had a wonderful experience. Food was decent and as expected aside from Cafe Sole which provided nothing but broken coffee machines and maybe soft ice cream if that wasn't broken (according to staff) as well. If you manage to get a lounge chair by the pool ....do not!!...leave your things unattended while you go eat or the hotel staff will take it and you'll come back to someone else in your seat. They said we weren't allowed to hold seats. On top of that the pool area doesn't even get any sun until just before noon. One of the review pictures shows what the pool area really looks like. You will regret staying here unless you want noise, crowds and sitting in the shade next to a cold pool with no coffee because their machine is broken again.

The resort was beautiful, very clean, safe and family-friendly. It offers incredible ocean front views. We could see whales or dolphins almost every morning/night. The resort offers evening entertainment/live shows which were so much fun! The resort also has a lifeguard and doctor on-site for added comfort. The staff were so friendly, checking in and out was super easy. The food was fantastic and I enjoyed that snacks were offered in between. I would recommend this resort any day! It is far from the airport so I do recommend arranging a bus shuttle when booking. My last and probably most important comment is to wait to book excursions until you reach your resort. You will likely be approached at the airport by multiple agent who works for other resorts. It's best to make sure the business is going to the people who will be serving you throughout your vacation.

A little pricey for what you're getting. All inclusive with a steep learning curve. Amenities are here but jockeying for position for breakfast and lunch at the buffet and for towels and appointments and reservations. It's a hassle. No real amenities to speak of outside of the hotel that's close by. Crowded and very difficult to get peace and space. Watered down drinks and loud drunks can be a problem. Weddings and other events happen so watch what time of year you come and asked for additional information in terms of additional events happening at the resort. We had to change rooms due to electrical issues and smell and proximity to pool being very loud as they start their morning music at 9:00 a.m.. Rooms were clean and daily turnover is good. Service and workers are nice and friendly. Reservations at dinner spots can be spotty and ill-timed service. The recycling of food is very apparent here as I'm sure the food cost here can be pricey.

My wife and I just spent our vacation at Grand Park Royal in Puerto Vallarta - all inclusive resort. The experience was mostly very good: - the location is excellent - on the beach of Banderas Bay just south of Puerto Vallarta in Mexico. The ocean is very calm most of the time with very clear water. We saw whales several times offshore from the patio. - the weather was great - mostly sunny, high of 28c each day, with low around 20c overnight. facilities were first rate - the lobby was open and welcoming with the breeze coming straight through from the ocean. - the rooms were great, with ocean views. Very clean and comfortable. - the elevators kept up mostly, with a short wait at times during the busy periods. There were stairs for people who were perhaps in a hurry, or who wanted a little exercise - (when you are on vacation, you should never be in a hurry). - there was a small gym/exercise room with 3 treadmills, elliptical, weights, and other equipment. - there were two pools adjacent to the beach - only one was heated. I am not sure if all to the guests knew this - we were informed by another hotel guest on our first day. The non-heated pool was a bit cool in the morning. - there were chairs with umbrellas around the pools and on the beach in front of the hotel. - wifi was good, with the occasional hiccup that was quickly rectified. - on the 12th floor was the “VIP” area, which had comfortable chairs, several shaded lounge beds. This was my wife’s favourite place to be. I also enjoyed this quiet area. There was Ekinox Bar with cocktails and snacks through the day. There was a pool with an area to relax for adults only. - Overall I thought food was very good - BREAKFAST at either elPescador with buffet or menu options or at LaVeranda which was only buffet. Every day had fresh fruit, choice of cereal and oatmeal (Avena), multiple Mexican breakfast staples, as well as pancakes, French toast, omelettes. LUNCH was a-la-carte in elPescador or buffet in LaVeranda. Again, abundant choice with fresh fruit, salads, multiple meats, vegetables. DINNER/SUPPER was available at LaVeranda for buffet, or at two specialty restaurants - the Andiamo restaurant provided Italian food, and Frida had a Mexican menu. Food was excellent overall - 5/5 - the entertainment was good - a young lady sang, or a young man played saxophone in the evening adjacent to the "lobby bar". There was a show each night - a magic show was excellent. A "fire show" with performers juggling, spinning, swinging fire. A "Mexican Show" with music, dancing, costumes. Live music. Good for all ages. Copious activities through the day - water volleyball, beach volleyball, crafts, cooking classes. - the most important compliment that I can provide for this hotel is the GREAT STAFF who work so hard providing their guests with a good, memorable experience. -- Brayan of guest services, along with Ximena and Grace made us welcome, provided excellent care for anything that we needed. -- Alfredo, Orlando, Alan were the waiters in LaVeranda. We also saw Alfredo and Alan during an evening wedding event. -- Monica was our waitress in ElPescador. -- Gonzalo (the Godfather), Omar, Moises, Rubi in Andiamo, where we had many great meals. -- Carolyna and Pomona greeted us for most meals, and were exceptional. -- Chew can mix a beverage better than Tom Cruise. -- Luis and Arturo were always at the Ekinox bar on the 12th floor. -- There were so many others as well. Negatives: - the pools are in the shade until after 1pm due to the physical location and structure of the building. The unheated pool is a bit brisk, but in the afternoon is fine with the blazing sunshine. - For some, but not for all - It is a noisy atmosphere, with music playing and the various sports being announced on the PA through much of the day. Younger patrons enjoyed this. - The evening shows run from 9:30pm - 10:30pm. The younger kids were often tired and/or sleeping in the parents’ arms. This is noisy for the early-to-bed crowd since the rooms overlook the pool and stage areas. - There is a 15min cab ride to go uptown for any off-hotel activities. Overall - the good far outweighs the bad. If you prefer a quiet, early to bed environment - you need to get a room on the high floors, or may consider booking somewhere else. We had a very relaxed and enjoyable stay. Good value, and will definitely return next time we are in Puerto Vallarta.

Nos gustó que el personal es atento, las instalaciones están muy limpias, los cuartos son amplios y tienen todo lo que necesitas ademas tiene una vista hermosa al mar y el hotel está céntrico, 10/10 .

La zona es tranquila, con poco tráfico y

La calidad de los alimentos no era la mejor y en toda la estancia solo una vez se nos acercó un miembro del personal para ver si todo estaba bien

Great food, drinks, plenty of activities to do for kids and adults, heated pool, super clean private beach, can snorkel right off the beach, all rooms were ocean view. Saw whales and dolphins from our balcony. We would go back again for sure.

Concierge Brayan Torres was very helpful and friendly. Answered our questions in a positive attitude.

Beautiful view pretty much no matter the room and room was good. Bed a little hard for me and few rooms with king bed so had 2 double size beds. So ended up sleeping in different beds for the most part. The sad part here is NO top sheet and you know they are not changing the duvet or cleaning it between guests. So that's gross. Poor drink selections in lobby bar. No espresso martini or Moscow mule. Took a few days for them them to get mint for a mojito at the swim up bar. Ran out of spice rum at pool bar and instead of going to get more just said nope. Walking outside of resort is doable but the sidewalk is only on half of street and is only in partial areas. No water exercises as pool is small and gets NO sun till about 1pm. No massages on beach Its all about the little things. Cheese sauce for nachos is like water need to thicken it up. NO guacamole or Pico but the last few times I've been to Mexico these things are hard to get at resorts Sadness pizza ive eveer seen at the snack bar. Nothing is happening till noon but people stick around the pools till 7 pm easily. Pool needs to be heated when it doesn't get hardly any sun. Smoking section is top of stairs as u walk down to beach. Why the make peoplemwalk through that is beyond me. This resorts caterers to locals which is totally understandable (you are in Mexico after all) just think you should know. Positive The lunch a la cart had good food the shrimp or fish tacos are great. For day time activities they do try to have things going on to provide some entertainment. Evening shows are ok. No theater so it's just chairs around the pools u.

Everything was what we expected for.Worth the money invested in a vacation. One sugestion:could you somehow speed up the entrance to lunch and dinner.To long waiting,even there are many empty tables.

First we were warmly welcomed by Ignacio at the front of the resort. He was quick to assist with our luggage and very friendly throughout our stay, keeping us informed about the resorts rules and keeping us safe. A few Staff really shined and made our stay very comfortable and fun! Maribel at the molette station was excellent, she always had a warm smile and seemed to really love her job! We looked forward to seeing her daily and eating our delicious eggs! Ganzalo in the Italian restaurant gave us a good time, he was also very attentive and quick! The buffet staff were all amazing! Alfredo went out of his way to make us feel welcome and at home, we requested his area each day, usually twice a day! He was quick and efficient and each time went out of his way to make sure we were well cared for! Alan in the lunch buffet made us a special treat which we enjoyed and won't forget! Jose and Jorge at the buffer for dinner were so good, very friendly and fun! Lastly, I have to mention Fernando Chew, also known as Fer and Chew; this Staff member at the lobby bar went way out of his way to make fun & delicious drinks! He kept us entertained, he has so much energy and spark! We really missed the nights that he wasn't working! Our one negative was the Premium lounge, the bartender seemed quite unhappy to be serving us, he didn't try to be pleasant and made us feel like we weren't welcome. The rooftop is gorgeous and only had 6 of us there which could have been so much more fun had he lightened up. The rooftop upgrade is pricey and should not close down at 7pm, they have staff there to ask you to leave right in the dot; whether the sunset was completely gone or not. We will be back, mostly because of the Staff and clear water/location of the resort.

Always fantastic staff, namely Tino at check in and Alfredo at the buffet. Excellent personal service

Over the 7 days we experienced friendly staff, good food and lots of activities. Everyone always greeted us and answered any questions we had. We would definitely recommend Grand Park Royal to friends. House keeping staff was well spoken and we always came back to a spotless room, thanks to our favorite staff named America 💜

El desayuno la verdad fue lo mejor de este hospedaje. Las actividades del hotel son buenas y tienen buen ambiente para toda la familia.

La habitación tenía un olor desagradable a humedad. La comida no estaba tan buena, la vista desde el tercer piso es regular así que es mejor que pida un piso lo más alto posible; el hotel necesita una remodelación o por lo menos mantenimiento, sobretodo en el bar y la alberca. Sinceramente no cumplió con mis expectativas porque ya lo había visitado hace dos años y está descuidado.

So loud. If you're looking for relaxation I'd look elsewhere. They have daily pool activities with loud music and a host blowing a gym class whistle. At nights they play music until very late. It is on a beautiful beach, but the tranquility of laying on a tropical beach is destroyed daily. Not relaxing

My husband and I had an excellent experience here at the grand I’m not sure why some people have such negative comments but that was not our experience. Our room on the 4th floor was big and the beds were comfy. Housekeeping cleaned our rooms daily and did a wonderful job. I love that our hotel “bracelet” was our room key. That was so nice! The food was great, we always went to El Pescador for breakfast, just request an omelette and a side of bacon if that’s your preference instead of the buffet. The seafood options for lunch were amazing from the menu and the ceviche was so good at their buffet table. For supper we visited bothe Mexican and the Italian. They both had great food but we especially liked the salad bar at the Italian. My husband has to eat gluten free and they had lots of options for him on the menu. The pools were busy as were the lounge chairs but there was staff monitoring whether the chairs were being used. After an hour or so if you were a no show, they would put your chair items in a bag at lost and found and the loungers became available for others. We never used the exclusive club , didn’t want to pay the extra 800 pesos per day. Drinks were great and plentiful. Try a mezcal margarita at the lobby bar!! I would recommend this resort to my friends.

All this days was very fun and the service was excellent. Different activities every day! Smith is a wonderful person and excellent in his activities 🙏😘

Amazing and helpful staff, two very clean pools, 4 good restaurants, with the Buffet and the Italian restaurant being very good, a little bit away from downtown, but in a nice and quiet area

A little bit away from downtown

The place is okay. I thought some of the public areas were dirty/rundown. The room, itself, was okay - I wished it would have been cleaner and less run down.

I stayed here at the Grand Park Royal for 7 days. 2 adults & 2 children. I wouldn’t say this is a 5 star resort. -Location: it was along the beautiful mountains on the beach. The waves were a bit rough at times. It was a bit far from town which I wanted. Taxis & Uber pricing varied alot with getting around. Sun takes time to come to the front of hotel but I liked it. -Pools: 2 of 3 pools were ok. 2 big ones, 1 has a swim up bar, and the other was heated. The swim up bar pool was very cold. I barely seen people in it. It felt like a waste. The heated pool was nice. They did volleyball at times with which was a lot of fun. The kid pool was cold but my kids didn’t mind. All pools could use some touch ups. -Food: I thought the buffet and seafood restaurant were good for adults. Biggest con was lack of options for kids everywhere other than the pool snacks which was only open specific hours. They have an Italian & Mexican restaurant for supper. We only went to the Mexican one once as food wasn’t very good and nothing for kids. We weren’t allowed to the Italian one as we had kids, highly disappointing. The server was rude about it. -Drinks: weren’t the greatest. The plastic cups aren’t properly washed after each use. -Room: was in 301 at end of hotel, obstructed view but you could see some of ocean. Bed was very hard, it actually caused back pain. We tried to upgrade 3 to 4 times. Kept telling us just to check back but never did it. AC was loud but worked good. Room had a bad smell. I thought we’d be closer to the events so we could have a view at night when the kids slept. -Chair: we could never get a chair on the beach. Very hard to find them by the pool too. People reserve them even though they aren’t allowed. -Staff: most were very friendly! They work long hours every day. -Kids club: weird smell masked with bad cleaner. Different colour band may have helped -Would return to Mexico but not to this resort.

Had a wonderful time at the Grand Park Royal Hotel in Puerta Vallarta. It was my first time there. Everyone was helpful , friendly and welcoming. Enjoyed all the entertainment and fun times.

Ocean front Location

Elevators very slow

I would not recommend this resort to anyone wanting a relaxing vacation. While our room was ocean facing (most are) and the view was wonderful the level of noise was horrible. Constant activity staff announcing on loud speakers with pool games etc … thought one of the 2 pools may be quieter but activities move from pool to pool every hour. Night time entertainment on pool deck was loud in rooms even with doors closed. Food was less than par… buffet food was never hot and little variety day to day… only good thing was omelette station as guaranteed to be at least hot. Tried both specialty restaurants. Had terrible service at Mexican restaurant.. other seated after us received food, had eaten and table had turned over before we got our meal. Italian was better but still fairly slow … So if you want some peace and quiet book somewhere else…

Don't waste your time coming to this place. The resort only has 1 heated pool and the one with the pool bar is cold water. Also you do not get access to use the jacuzzi unless you are a member. For non members it is 800 pesos per person per day to use it. What a Riip Off.Also the food quality offered on the buffets is not good. They offer the same items daily. The so called fun activities in the pool area are boring and you their so called fun cash for participating that at the end of the night at 10:15 pm you need to go tot the pool area to reedem your cash in an auction toward an unknown box prize...I had $100 fun cash for my participations and another guest had $500 fun cash so obviously she won the prize which consisted of a stupid kids backpack. this is so ridiculous that only one prize is auctioned and no one else has a chance to use their fun cash... Rather than wasting the guests time to come at 10:15 pm to the auction you should reward every participant winner a small prize on the spot for participating. Also the Coffe bar sucked. they did not have a good selection of iced coffees it looked like 7 Eleven blended slurpees which tasted disgusting and always ran out of ice cream

Need to work on the age and temperature control of their food. Rooms on the new part were very nice. Pool area was ok very nice beach area very close to water.

Having been at this same hotel every year since 2019 we found it has become run down. The bar service which use to be excellent nOw only ever has one bartender (except swim up bar) and it certainly takes a long time to get a drink with only one server. Their facility could use some maintenance. Bottom line, love the location.

I would not recommend Grand Park Royal. While the views and initial welcome were nice, this resort does not meet 5-star standards. The pool was cold, food was bland and not authentic Mexican (no guacamole or pico de gallo anywhere), and late-night food options were extremely limited with very slow room service (two hours for a hamburger). The beach was closed for our entire stay and is quite small. Service was inconsistent — some staff were great (housekeeping, concierge, entertainment team), while others lacked communication. A major issue was poor transparency around the rooftop bar, which costs $45 USD per person unless you have specific wristbands, something we were not informed of at check-in. Refillable water bottles were provided but not cleaned or replaced, raising hygiene concerns. A power outage left guests without usable water for a couple hours. Overall, this resort is overpriced for what it offers and does not deliver a true luxury experience. I would not return nor recommend anyone to come here. Lastly, I’m very much looking forward to the typical copy and paste response I’m about to receive upon my 1 star review. Just don’t bother at this point, this resort has the same complaints and nothing gets fixed, I personally feel bad for all the staff that work here and are picking up the slack from their poor management. Personal shoutouts: the omelette lady, cleaning staff, Isabel concierge, the lifeguard for always trying to change the flag every chance he got and keeping everyone safe while a black flag was present, last but not least, the lobby bartenders- thank you for all your hard work!

The staff were very helpful and professional. The Italian specialty restaurant was our favourite restaurant The ice cream little cafe was a nice addition. Activities were great by Smith and the ones that did the beach ball activity in the smaller kids pool. There were activities in the bar pool also. The bar tenders at the bar pool were awesome. Overall it is a nice resort but more for families. Only thing we didn't like was the distance from the airport and problems getting a taxi to the resort from the airport. The airport is a gong show trying to get a cab and not get charged so much to get to the resort.

The resort is located where you will not get any sun until around 2pm. There is not a lot to do for families with young kids, the kids club is for 4 years and older. This resort seemed to cater more to locals over visitors from other countries.

We just returned back from 7 days at this resort. First impression was the views, wow, absolutely STUNNING. We saw whales and dolphins from the lobby bar. That’s the good. From there I would say that it did not meet expectations for a 4+ star resort. Food at the buffets were pretty disappointing, and I get it most all inclusive buffets are meh. But this one seemed to lack any variety and freshness (pancakes and French toast were usually dried out). The alcoholic drinks were great (they don’t have Diet Coke at all at this resort..might have been a dealbreaker for me had I knew lol) but the mix drinks tasted great and the bartenders were happy to make you anything you could dream up. The downside here is that they only ever had one bartender working at the locations. There were two À la carte restaurants, the Italian was decent, the Mexican was not as good. The waiters in the Italian restaurant were pretty great! The grounds were clean but lots of areas are in disrepair (it looks like the hotel is trying to make upgrades as there was some work happening during our stay). The way the hotel sits, the beach and pool area doesn’t get sun until later in the afternoon. So sitting by the pool/on the beach in the morning is a little chilly surprisingly. One of the pools is heated but that’s the pool all the kids go in. The other pool, where the pool bar is, is absolutely freezing. Also not a ton of serving staff by the pool/beach and so you’d have to go wait in line for the pool bar. That pool also has bits of cement missing in some places. There is a roof top bar that we popped into but we were immediately told that it wasn’t for us….something about the wrong color of wrist bands :( So the beach, probably one of the nicer beaches I’ve been to in Mexico but if you’re the type that likes “long walks on the beach” lol this isn’t it. It’s blocked off by huge boulders on both sides. My oldest and I did go and explore anyways but it wouldn’t be feasible if you’re not in pretty good shape (def not little kids) The highlight was a young bartender named “Danoven” he was creating some amazing drinks for us, was entertaining to talk to and we all really enjoyed meeting him. I didn’t hate my stay, no one got sick from the food and the views are great. That said, we would be unlikely to return.

Everything and the staff

The property was very clean very convenient to downtown and easy to move around whether you wanted an uber , bus or taxi . If you want a more laid back resort and a beach that’s less crowded and chilled, this is the place

I felt along with individuals I met on the resort, wish the food was better and more native food selection. And better options for the room service when ordering late nights

UBICACIÓN HOTEL. EXCELENTE DESAYUNO. A LA CARTA. EXCELENTE

FALLA EN LA CHAPA DE LA PUERTA DE LA HABITACIÓN

El personal muy amable

El agua de la piscina era helada Los vendedores de membresias fueron muy necios no entienden la palabra “no”

La zona exclusiva de adultos y el chavo que atiende la zona de adultos trabaja excelente

Me agradaron las actividades que planifican durante el día, la playa y las áreas comunes.

El servicio de los meseros, recepción de los restaurantes y el personal que apoya en el área de albercas que brinda bebidas.

Breakfast was great, even champagne was offered.

No Netflix, no Utube

La ubicación es de lo mejor, la playa está hermosa. La atención del personal es buena con todo y los dos inconvenientes que tuve (reserva de dos camas y me entregaron una habitación con solo una cama; y, invitación a una cena que confirmé, pero cuando acudí no me tenían registrada)

La comida no es de lo mejor, la calidad de lo que preparan debe mejorar. Las instalaciones requieren ya una renovación. El elevador del estacionamiento estaba deteriorado, siempre estaba sucio y olía mal.

Los eventos de noche

Mala accesibilidad si viajas con bebes, elevadores muy pequeños, solo habia 2 y 1 descompuesto, podias tardar hasta 30min en bajar si vas con carriola. el agua de las albercas estaba helada, la alberca climatizada solo para adultos y con costo extra, estaba vacia y ni asi nos dejaron pasar con un bebe, cosa que de cierta forma entiendo. la verdad no es un hotel que valga la pena el costo, esta muy por debajo de lo que dice ser, una sola area de snacks que siempre estaba llena y no mantenian limpia, comida tirada por todas partes.

The rooms were spacious and clean

The constant noise by the pool side. Always people talking over microphone and loud music over a speaker ruined the whole peace and tranquility we were looking for

Second year at this resort, like the distance away from town. Perfect for a nice relaxing vacation, time spent on the roof top terrace, swimming in the roof top pool and cannot forget the amazing beach perfect for swimming and snorkeling

I'm really enjoying the food here. Besides the dining room "the Veranda", I've also greatly enjoyed every meal at the Italian restaurant "Andiamo" with their fabulous Salad Bar, & Christmas Dinner was turkey stuffed with nuts, just as delicious as my italiana mamma use to make. The Mexican restaurant "Frida" is also very good, with our favorite meal being the "Ribeye Tacos", the very best tacos we've ever ever had. No guest can ever be hungry at this beautiful resort.

I went from the 22nd to the 25th. i stayed in the Premier King Room on the adult side of the building - one of the highest value rooms you can get as a solo room. i wanted to treat myelf. upon arriving, my room didn't have hand towels or face cloths (i actually didnt get them until my last day there as i was leaving). the TV was broken - i had to have 2 maintenance guys in my room to fix the tv. they got the cable to work, but the tv itself still had a fat black line down the center of it. items of decor in the room were old and broken like the showerhead, the massive wall sized mirror frame, the chair was stained. room service that i ordered was forgotten about and never showed up, two days in a row, even after calling down to check on it. the one time it was just tea! (which doesn't come in the room). I approached concierge to ask where the café sole was and first he said no and gestured to his phone being dead. then he said he didn't speak English and told me to ask someone else. I asked FOUR other staff members and they all pointed me in different directions. there was no way to get food at the hotel if the buffet wasnt open. like I couldn't just get a glass or juice or some fruit. and after closing for lunch, it didnt open again until 630pm for dinner. and finally, the elevators were incredibly slow and dirty, I know this sounds like such a miserable post, but honestly, this was NOT a luxury stay. And it was NOT worth the $1700+ USD that I was charged for my 3 days. this was my first time in Mexico and it was a bummer. the beach was clean.

- Entertainment was lacking. Volleyball net wasn't available in every day. Schedule wasn't followed. The schedule showed an activity at one time, but sometimes the activity got scheduled. There wasn't much dancing in the evening. - Although this is something that cannot be changed, it is worth noting that the hotel is positioned in a way that the building blocks the sun off the beach during the majority of the morning in early afternoon, up until around 1 PM, so you can only really enjoy the sunshine and the beach around 1:30 ish. -The building is quite small, so there isn't really anywhere to walk around to enjoy a beautiful garden or anything like that. - The food is good in the restaurants, especially we liked the italian restaurant. However, the restaurants cannot be reserved. And one time we've had to wait up to 2 hours. - The water next to the beach is clear. But the shore gets deep very quickly, and the waves are very strong, so it's difficult to just relax and enjoy the water unless you go in deeper. The good news is that there was no currents, so you don't get carried away. - The service here was excellent. Room was cleaned every day. People are very helpful and friendly. - Spa has massage but no mani/pedicure services. - The views out of all the rooms are ocean view and it's absolutely stunning.You can see all of the ocean plus the city and some nature. - 2 of the elevators were broken they only got fixed after 5 days. - Gym was good

El mar es muy bueno, lamentablemente buena parte del dia tiene sombra y no le da sol a la playa sino hasta casi las 1:00 p.m. y dependiendo de la orientacion del sol. Hay pocos camastros y servicios en la playa para disfrutar de lo mejor que tiene este hotel que es su playa. La comida es regulara nada extraordinario pero debes seleccionar bien que comer.

El mismo hotel genera sobra casi todo el tiempo del dia en la playa, poco se puede disfrutar del sol. El internet es malo, la señal es pobre y la velocidad del mismo muuuuy lento.

La atención del personal

El agua de la alberca está fria

Our destination wedding at Grand Park Royal Puerto Vallarta was absolutely perfect. We traveled with 40 guests from Las Vegas, California and Boston. Every single person was blown away by the service provided from bar to restaurant. I especially loved the activities offered throughout the day and our daughter absolutely loved the kids area and all the activities offered there. Til this day she talks about her “school at the beach.” A huge thank you to Karla, our wedding coordinator, who made our vision come to life and ensured everything ran flawlessly. She made the entire process stress-free and truly gave us the wedding of our dreams. We were very nervous about planning a wedding via video conference and emails but Karla made everything so perfect. I stand have to do one thing the day of the wedding. Everything was more than perfect. The best wedding we’ve ever attended and we’re so lucky it was ours. We also want to recognize Max, the bell boy, who went above and beyond for us and our guests. He even managed to keep me hidden during the elevator ride before the wedding ceremony so our guests didn’t see me before the walk down the aisle. The resort is beautiful, the food and drinks were excellent, and the staff made us feel welcomed and cared for from start to finish. Choosing this resort for our wedding was one of the best decisions we’ve ever made. Lastly, everyone at the resort was amazing. I wish I caught everyone’s name, but here’s a few names I managed to write down… Orisrl Cony Edel

We experienced a serious safety incident during our stay that completely ruined our trip. Around 1:00 AM, while my husband, our 4-year-old child, and I were asleep, a stranger forcefully entered our room 303. He refused to leave, behaved aggressively, and physically confronted my husband. Our child was terrified. Police were called, and other guests witnessed the incident. The next morning, the hotel manager told us he reviewed the cameras and confirmed: • The intruder did not use a key card • The door was locked • The incident was caused by a door lock failure We were advised to contact Expedia for a full refund due to the hotel’s security failure. However, after we checked out, the hotel reversed their story and told Expedia that we “did not lock the door,” resulting in a refund denial. This directly contradicts what management told us in person. The lack of safety, the poor handling of the incident, and the hotel’s refusal to take responsibility afterward were extremely disappointing. This is not what travelers expect from a large resort brand. I would not recommend this hotel, especially to families.

La playa muy bonita y el hotel padrizimo

Booking no respeto los niños y tuve que volverlos a pagar cuando llegue al hotel. Pésimo soporte de Booking y su página no funciona adecuadamente ya no registra los niños.

Beautiful, good stuff wonderful

Just the right size resort, enough to do during the day and evening (unless you are into the big party life) and don't have to walk a mile to get everywhere. Service was great. Rooms and view are superb. Wifi is fabulous; not restricted to just the room, have good connection at the pools, beach, and restaurants as well. Food choices and quality are definitely not 4 or 5 star. Mainly Mexican guests so they cater to them I guess (which is fair) but staff speak good English. Overall, very relaxing and enjoyable. I would return but my husband was not pleased with the food so he would rather not come back. Please take the time to review my specific reviews on the various aspects of this beautiful resort. Rooms We decided to pay a bit more for a premier oceanfront suite and I am so glad we did. All rooms have a balcony with ocean front view but with this room we got a kind size bed, upper floor room, adult only section and, the best part is we had access to the roof top terrace and bar which is where the best (and sometimes only) sun is and the best drinks, thanks to the bartender, Arturo. Only complaint about the room is the closet is in the bathroom and there is no dresser with drawers, even the bed side tables have no drawer. There are shelves in the closet so if was OK. Nearby activities As other reviews mention, this resort is a 30 minute drive to PV so mostly we just stayed on the resort. We went to PV (Walmart and malecon) for a day. Went by Uber, which was about 100 pesos cheaper than the taxi at the entrance of the resort. Cost us $16 CAN to go to Walmart, $10 CAN to go.fron there to Malecon, and then $14 CAN back to resort from Malecon. FYI, the Walmart is a zoo, particularly when the cruise ships are docked. If preferred, the tour Vallarta Adventures guys hang out at the beach most of the day so you can book snorkelling, jet ski, etc. right from there and they come and pick you up right at the resort beach. Didn't do that so don't know how much it costs compared to booking through you tour company. I couple that I met booked a snorkel to Los Arcos for 400 pesos each with a few other couples. They just went there, snorkelled for about 20 minutes and came back. Safety Felt very safe always. No concern leaving my beach bag, with no valuables in it, on beach chairs for several hours. No one messed with our stuff. Walkability It is in the way south part of PV. There is a hike to Cascade Palo Maria that is walking distance and Garza Blanca, a 5 star timeshare/resort is just 12 min walk. We didn't go there but you might be able to go for dinner in the restaurants there and the TerraLuna botanical gardens there, for a fee of course. Food & drinks This is why i only rated overall 4 of 5. The food choices are pretty limited compared to other resorts we have stayed in, including others in PV and Nuevo. The buffet is best for lunch and sometimes dinner depending on the day's theme. They do have different food themes every day but same salad, bread, and dessert options most of the time. Seafood al a carte just sucks. Only open for breakfast and lunch despite what the website and info paper says. Seafood for breakfast??? Not. We did try lunch one day and it was same salad bar as in the buffet and our meals came so fast that there is no way they were cooked fresh. Also came out Luke warm at best. The Italian al a carte was better. Same salad bar as buffet but at least the food choices were good and cooked fresh. This is the upscale al a carte with dress code. We went there for dinner often. Only open for dinner. We didn't go to the Mexican al a carte because i'm not a fan of Mexican food. It was pretty busy and I did hear good things. Again, only open for dinner. No wait for al a carte for the 2 of us. We went between 7 - 8pm most nights. A short wait for buffet at breakfast one day. If you go between 8:30 - 9am it is less busy. Starts getting busy about 10am. The outdoor patio in the buffet is lovely. Service is pretty good in all the restaurants. My favorite in the buffet is Alfredo. Oh ya, if you want salt/pepper/ketchup you just have to ask for it. Drinks....we are not big drinkers but the best drinks (with premium alcohol) are on the rooftop terrace. Pool bar drinks suck. Restaurant drinks suck, except for beer. Lobby bar drinks are OK. Didn't go to the sports bar. We have a mini bar in our room which is nice for a beer or soda on the balcony. One thing I loved is the water bottles they give you. Water stations everywhere and just ask for ice in them at any bar. We also kept our full water bottles in the fridge over nite. Food & drinks This is why i only rated overall 4 of 5. The food choices are pretty limited compared to other resorts we have stayed in, including others in PV and Nuevo. The buffet is best for lunch and sometimes dinner depending on the day's theme. They do have different food themes every day but same salad, bread, and dessert options most of the time. Seafood al a carte just sucks. Only open for breakfast and lunch despite what the website and info paper says. Seafood for breakfast??? Not. We did try lunch one day and it was same salad bar as in the buffet and our meals came so fast that there is no way they were cooked fresh. Also came out Luke warm at best. The Italian al a carte was better. Same salad bar as buffet but at least the food choices were good and cooked fresh. This is the upscale al a carte with dress code. We went there for dinner often. Only open for dinner. We didn't go to the Mexican al a carte because im not a fan of Mexican food. It was pretty busy and I did hear good things. Again, only open for dinner. No wait for al a carte for the 2 of us. We went between 7 - 8pm most nights. A short wait for buffet at breakfast one day. If you go between 8:30 - 9am it is less busy. Starts getting busy about 10am. The outdoor patio in the buffet is lovely. Service is pretty good in all the restaurants. My favorite in the buffet is Alfredo. Oh ya, if you want salt/pepper/ketchup you just have to ask for it. Drinks....we are not big drinkers but the best drinks (with premium alcohol) are on the rooftop terrace. Pool bar drinks suck. Restaurant drinks suck, except for beer. Lobby bar drinks are OK. Didn't go to the sports bar. We have a mini bar in our room which is nice for a beer or soda on the balcony. One thing I loved is the water bottles they give you. Water stations everywhere and just ask for ice in them at any bar. We also kept our full water bottles in the fridge over nite. Noteworthy details The rooms are gorgeous. The view and ocean is gorgeous. Location to the beach/pools from rooms is awesome. We never had a problem finding a lounge chair and all have shade umbrellas. They only put out a few at the beach so if you want one of them, you gotta put your towel/bag on the by 9:30am latest. One complaint for me is there is very little sun on the pool desks or beach until mid to late afternoon and even then it is limited. Rooftop is the best sun from 1pm on. Compared to other resorts we have stayed at, this one is so chill, no one even out and about until 9:30 - 10am which was bizarre to me. Fairly quiet in the evening too. Nights there was a show were loud, even with balcony door closed, until 10 - 10:30pm. We found the entertainment to be cheesy, again compared to other resorts. Fire show, circus show, rock band, Latin band, and the dreaded karaoke. Lobby bar had a decent singer one night. It was super relaxing. Final comment. The beach is private so very few vendors which is nice. They do approach you, particularly when on the beach, but once you say no, they pretty much leave you alone.

Nice and clean

Too loud music during the weddings

⭐ Club Royal Puerto Vallarta – Honest Review ⭐ Unfortunately… this stay was a miss. Food: • Breakfast/Lunch Buffet: Breakfast has a fresh omelet station, which was the highlight. Lunch? …no comment. • Dinner: You choose between Mexican or Italian. • The Mexican dinner was honestly disgusting. • The Italian was actually great! • Portion Sizes: Shockingly tiny. Not enough for a small child, let alone a hungry adult. Staff & Service: Your experience depends heavily on your bracelet color—aka your VIP status. If you’re not rocking the black VIP band, prepare to be treated like an afterthought. High-Pressure Sales (“Vultures”): The time-share/vacation-club team WILL harass you daily. Every day. Every angle. It’s exhausting. Resort Experience: • The property looks beautiful, but the pools are absolutely freezing. • Expect kids running and screaming everywhere. • Our room smelled musty, and not in a “tropical ocean breeze” way. Bottom Line: While the view is stunning, everything else fell flat. ❌ I will never come back. ❌ I will never recommend this resort See pics of bed sheets.

5 hours ago On arrival the property looks great but once you’ve checked in the experience decreases dramatically. They have time share sales people ready to pounce on you and hard sell you, no thank you. If you don’t speak Spanish the staff is very rude and dismissive to you. The food is not even on cafeteria level (except for the omelette lady in the buffet, 5 stars!) pool snacks are cold and rubbery. The Italian restaurant is good but the times are insane for the little food you get. The Mexican restaurant is about on par for the buffet. The pools are dirty and cold. If you have a VIP band you get access to the 12th floor bar and pool, which is a step up. The bars are inconsistent with their pours. All in all I’d go somewhere else for your PVR trip, this place is not worth it.