JW Marriott Hotel Surabaya vs Similar Hotels

Rooms were spacious and well-appointed, though some aspects showed wear.

General expectation of comfort and quality for a 5-star hotel, although specific details are not provided.

Rooms are described as vintage and comfortable, but could benefit from renovations.

Rooms described as nice and comfortable.

Cleanliness was good but some areas showed visible wear and tear.

Negative feedback regarding restroom issues indicates room for improvement in cleanliness.

Several reviews indicate issues such as humidity and maintenance concerns.

Guests mentioned clean rooms and a pleasant environment.

Prime location in the business and shopping district, ideal for exploring.

Conveniently located near shopping and other attractions, making it ideal for travelers.

Conveniently located with a historically significant atmosphere.

Conveniently located near Tunjungan street.

The staff displayed warmth, professionalism, and attentiveness, contributing significantly to a pleasant stay.

Overall reviews highlight exceptional service from staff, with specific mentions of prompt support and friendly interactions.

Numerous compliments on friendly and attentive staff across multiple reviews.

Staff consistently described as friendly and attentive.

Outstanding food quality with a wide range of delicious options.

Mixed reviews on food quality and options, with some items being reported as unsatisfactory at the gala dinner.

Highly praised food and beverage options, especially the breakfast and restaurant.

Breakfast and coffee received positive feedback for quality.

Excellent facilities including pools, fitness center, and spas provided a great experience.

Amenities were appreciated, but improvements like additional power sockets were suggested for better guest experience.

Excellent amenities including a large pool and gym, with consistent positive feedback.

Amenities like the executive lounge and breakfast buffet are well received.

Great overall value considering service, amenities, and location.

Prices align with expectations for a 5-star hotel, though some aspects did not meet all expectations.

Overall great value considering the services offered.

Guests found the price reasonable for the quality offered.