The Harcourt Arms vs Similar Hotels

Rooms were described as well-presented and comfortable.

Mixed: comfortable beds and some well-appointed rooms with great views, but several reports of tired decor, small rooms, worn carpets and poor shower upkeep.

Comments on the comfort of the bed and the room's condition; some issues mentioned.

Some comments mention rooms needing updating and issues with the plumbing.

Some reviews noted cleanliness issues with dust and a noisy motor overnight.

Multiple mentions of dusty bathrooms, stained toilet bowls, loose toilet seats, dirty sealant and spider webs; some rooms not cleaned between stays. Overall hygiene issues reported but not universal.

Mentioned issues with cleanliness behind radiators and the need for room updates.

The reviews mention a mouldy bathroom and dirtiness concerns, lowering the score.

The hotel is set in a lovely village which guests enjoyed.

Overwhelmingly positive: stunning riverside position on the Thames, lovely outdoor terrace/garden and excellent views repeatedly cited.

Convenient location in the center of town, with access to various amenities.

Location is appreciated by multiple reviews for being close to the center.

Most reviews praised the friendly and efficient staff.

Consistently praised as friendly, helpful and attentive across reviews (staff very helpful, welcoming, attentive). A small number of lapses noted (e.g., unclear late-night exit information), but overall service repeatedly commended.

Numerous positive mentions about staff friendliness and helpfulness.

Staff were very helpful and polite, reflecting positively on service.

Food was mostly praised, but some noted inconsistencies in breakfast quality.

Several guests described food as overpriced and of disappointing quality (breakfast clarity issues, dry cooked breakfasts, overpriced drinks); a few positive notes but overall below expectations for price.

Breakfast and restaurant experience generally praised.

Breakfast received mixed reviews; some found it good while others complained.

Good facilities noted, but some areas need improvement.

Good outdoor areas, river terrace and basic in-room provisions (tea/coffee, fans provided when needed). Some shortcomings noted (no air conditioning during heatwave, limited housekeeping for multi-night stays).

Good amenities noted, though there were complaints about shower pressure.

Limited amenities and some comments on the broken shower.

General sentiment about pricing was positive, yet some suggested needing better quality.

Frequently regarded as expensive for room size and for food/drinks; some guests felt pricing did not match quality, though location and service add perceived value for others.

Mentioned that the hotel is expensive for the quality received.

Fitted for the price, basic but generally clean.