Holiday Inn & Suites Manila Galleria by IHG vs Similar Hotels

Rooms were spacious, but there were safety concerns regarding the bathtub.

Rooms are spacious with comfortable beds and large bathrooms (some with bathtubs), but there are signs of aging (small TVs, broken reading light, dated fixtures).

Rooms noted as spacious but some mentioned outdated features.

Many guests mentioned nice rooms and premium quality throughout their stay.

The carpet in the corridors was noted as not clean, which brings the cleanliness score down.

Mixed signals: some guests called rooms spacious and clean, but multiple mentions of aging fixtures (mirror black spots) and visible wear suggest below-average upkeep.

Some reviews mentioned cleanliness issues, specifically in bathrooms and room odors.

Generally positive sentiment, although some guests noted minor aspects needing attention.

Multiple reviews mentioned the hotel’s good location near malls and safe areas.

Highly convenient location (noted as right across The Podium mall) and frequently mentioned as a strong positive.

Great location, very close to everything, with easy access to amenities.

Great location next to shopping and other attractions, contributing to the overall experience.

Pleasant staff and quick response times received positive mentions despite some service issues during check-out.

Consistently praised: staff described as warm, attentive and went above and beyond (personalized touches, upgrades, responsive front desk and manager).

Staff were frequently praised for their friendliness and accommodating nature.

Consistently high praise for staff friendliness and helpfulness across multiple reviews.

Breakfast buffet was noted as good, though limited options were outside the hotel.

Breakfast noted as having a good selection and guests appreciated celebratory treats; mixed note that free breakfast may no longer be included for some bookings.

Food quality highly praised, with attentive service noted.

Exceptional breakfast and dining options consistently highlighted by guests.

Good gym and breakfast services, but noted that there was no spa available.

Good points: kitchen amenities, decent breakfast selection, generally fast internet. Negatives: no Smart TV/Netflix, unsecured WiFi and some maintenance issues with bathroom fittings.

Good facilities and services like 7 eleven, Starbucks.

Well-equipped gym and other facilities, though some reviews lacked specifics.

Concerns about perceived expensive pricing and issues with miscommunication regarding charges.

Standard quality for this hotel tier

Good offerings, although some felt prices were a bit high.

Guests felt they received good value for the rates charged.