DoubleTree by Hilton London Heathrow Airport

Heathrow T5 was wonderful!

Very close to LHR. Space is always problem in London. Staff tries their best.

Great.

As it happens we did not stay at the Double Tree property but were moved to the Terminal 5 Hilton. We have not real complaints except for the fact that the food was very expensive (although it was good too). Thank you.

Surroundings not so good

This prop

Great stay - very comfortable.

Hotel moved me to an alternative hotel near T5 and informed me via a message through Expedia. Not as convenient having arrived at T2 and cost me quite a lot extra for a taxi when travelling with a small child. Too much faff to get to T5 and then the hotel on the hotel hoppa buses. The hotel I ended up staying in was perfectly adequate.

Everything is good

We were extremely rushed during check in. Shuttle service was a big reason we booked this hotel and did not realize how much it would cost us. We were under the impression it was included. We should have taken an Uber or taxi with the 2 of us, as the cost per person had added up. I would recommend this hotel mention the specific cost when providing times for the shuttle.

I fell in the shower because the tub was like an ice skating rink. No bath mat available but afterwords it did say beware not to slip and go ask front desk for a mat. So they are aware it’s a problem but haven’t really solved it. Luckily I didn’t rebreak my ribs from two months ago. Hotel staff very unfriendly as well.

Poorly maintained, the bathroom sink drain faulty. The AC temperature control light was very bright and disturbing. Overall very average hotel.

Very disappointed that no shuttle service to Terminal 4 Heathrow. Ad said shuttle service to airport. It did not say “except terminal 4”!

Everything was perfect. The property, the hospitality and the food were delicious!!!

It was comfortable. The breakfast was delicious as usual

I would not recommend staying here. The hotel is very outdated and the staff were all very rude. The meals were below average in the restaurant but we didn’t feel safe walking in the area to find another option. We walked to the tescos across the street and came across some very suspicious people which made us feel very uncomfortable. I couldn’t wait to leave.

Toilet didn't flush properly. Bed very comfortable. Food good.

Very nice hotel friendly staff and the breakfast was good. Close to the bus, but we preferred to Uber to the train station (about 10 minutes) to save time. Close to the airport. The gym is small but very nice.

Bathroom sink was cracked badly and needs replacing.

A bit overpriced for the accommodations

Great staff and bar tenders

The bathroom door handed was not working properly, the television frame was tilted(photo attached), the staff was unprofessional (our checkout is at 12noon but at 1030 housekeeping started knocking and saying you have a checkout at 12noon, what time are we leaving) I have time till 12 then what’s the rush! I swear doubletree is struck out of my stay list forever. I have taken Marriott membership and I am now their gold elite member. If you need evidence, will share if required

We liked the proximity to Heathrow

I don’t know the area well . There is limited dining facility but for one or two nights it is adequate.

Reliably good and great warm cookies

Old hotel, needs major update. Expensive for poor standard and lack of amenities, dirty.

Had a wonderful stay . Very helpful staff . Great food

I've stayed here twice, two years apart - for the convenience of the Hotel Hoppa shuttle. The hotel is clean, the staff is nice and the on site restaurant is pretty good. They have a couple vending machines stocked with essentials which is great the night before travel.

The airport shuttle was convenient. Room was ok, sofa was worn. With this hotel being part of the hilton name. i don;t believe a Hilton would stay there.

The sheets and pillow cases clearly weren’t changed and were dirty. There was hair all over them.

Bed was sagging in the middle, didn't sleep well.

Professional, helpful staff. On-site restaurant was a plus. Comfy bed.

Good location for transit to and from LHR Staff in housekeeping, lounge and restaurant were excellent yet front desk staff cold and indifferent.

Overall it is good

Great location near the airport

Good staff and free parking

convenient for hotel, no problems

Great place!

Comfy beds , cleaningles okay , very poor customer service.

All carpets were very dirty and torn. The place is dated.

Would have been five stars had there been a small fridge in the room as well as complimentary breakfast given that the room rate isnt cheap. Otherwise its good parking and cleanliness wise.

Stayed at this hotel before and it always delivers on quality and value .

We stayed here just for a night for its location near the airport. We had to get to the airport early in the morning. We checked in at 10pm and checked out at 6am the following morning. It was hard for me to comment on all the amenities. The room was spacious and clean. The bathroom was nice. The airport hopper bus stops right in front of the hotel. The room had coffee machine. That's pretty much all we needed, and we got that. I believe the hotel serves breakfast, which we didn't have the opportunity to avail.

Very good and very clean.

The staff were great the hotel condition was very poor. Mold smell and stuffy.

You should let people know that there’s a £50 deposit requirement to avoid confusion even if you get your money back

i had a terrible experience at the hotel air-condition in my room wasn't working properly. Our room temperature was 25c constant overnight couldn't sleep at all reported to reception asked of they could swap our room no chance. weather was really hot outside i was expecting a decent stay had booked for 2 nights. I was expecting a very good service unfortunately was disappointed.

Not awesome but not bad at the same time. They also need to let people know you have to pay £50 deposit.

Frustrated getting taxi assistance from the desk clerk

everything good

Good place near Heathrow. Airport shuttle available for a price

Check in was LONG. one person working and she was only interested in going to a meeting. After check in my husband went to inquire about something and the person working was busy goofing off with another person.

The entrance area and bar/restaurant are lovely very high standard, the bedroom was a let down, cracked floor tiles in bathroom, shower cubicle leaked, stains on carpets and the carpet is all ripped very dated compared to the entrance area and I had to leave a £50 deposit and show ID on arrival which I wasn’t informed about

Great customer service. Thank you

Ot was fine. Bed was awful and air would not adjust. Staff was excellent.

The staff were great but the property is very much lacking

Very clean with good amenities. Breakfast was a bit pricey for what it was.

Not particularly smiley jolly staff Bathroom tired washbasin cracked Carpets tired

Xxx

Professional friendly staff, Rooms were clean and breakfast was good enough.

The property was near the airport but didn’t hear the planes. Near to Windsor.

Reception was rude. Rooms are VERY small.

Good

At checkin there was only one flustered agent. There was about 15 parties checking in at the same time. The room was on the first floor so a bit noisy, but I didn't really care about that since it was only for one night. The carpeting was dirty and there was an odd smell in the room. The window didn't open so I couldn't get the smell out. About an hour after arriving, the smoke alarm was blaring. Most guests went down to the lobby waiting for directions. The employees did not explain what was happening. Guests informed each other that there was an incident in the kitchen and that things were safe. A big plus with this hotel is the airport shuttle (6 pounds) and there being a decent restaurant in it since there is not much in the area.

Close to the airport for early flights wuth shuttle available every 10-15 minutes

Nice place, clean rooms. Airport bus shuttle £7 handy. convenient location 15 min to heathrow. Confirm sofa bed as it was more for a child only. They did move us to a room with two twin beds. Nice staff & good breakfast buffet. Good fish & chips in restaurant .

Good stay

Nice stay

Good location

E

Check in was amazing cleanings was poor, at first looks clean but there was multiple stains on the bed sheets grime around the toilet and sink and dust on windows

Good stay nice food in the bar friendly staff very convenient for all terminals would recommend

Great stay. Good food. Friendly and helpful front desk staff, they were very accommodating to our needs. Nice room. I will definitely choose this hotel again.

1.water pressure was quite low, unable to shower 2.please consider check in by 11AM 3.bathing tub was too high and there are no grab bars, which was tough for me as I suffer from vertigo Thank you

Good staff,convenient to airport

Beautiful place to stay. Staff were very friendly snd helpful.

Air conditioning did not work at all...thermostat was set to 18 deg C and room temp continued to climb 25.0 -- 25.5 -- 26.0 deg C. Even throughout the night.

The mattresses were noisy and the website said breakfast would be available starting at 5:30 but the hotel said it wouldn't start until 6:30.

Reasonable airport hotel

Always love staying here as a jumping-off point for flights out of Heathrow...only a couple of bus stops from Hounslow West tube station, and a convenient and reasonably priced shuttle to get to the terminal.

Staff wasnt overly friendly. Liked to explain everythin not necessary. Not helpful. Room was very old. Carpet in bad shape.

Great option near Heathrow

Easy to find. Convenient for airport and London. Great staff. 2 irons, no fridge? Needs a fridge. Excessive parking charges. Wouldn't have booked if I'd known they were extra.

The property had everything that we needed and the room was really spacious. The car park was perfect too. The only feedback would be that some of the decor was a bit tired in some areas. The staff were really great and we would stay there again.

For an airport hotel it was extremely quiet in the room! The front office staff were very accommodating and allowed us to check in early. After a very long trip that was very helpful!

Very limited options for dining in the area aside from Indian food. Limited hotel staff at check-in with a long line did not set a initial good impression. Carpet was dirty and appeared to not be vacuumed. The shower did not have proper maintenance so the handles were missing. Will consider a different place next time in the area.

I chose this hotel bcos it advertised an airport shuttle. However, the airport shuttle does not go to terminal four. You must take a taxi or an Uber. Approaching the hotel it seems really dated from the outside. The lobby is not very inviting. The room is extremely spacious and comfortable. The linens are quality the bathroom is extremely clean. The neighborhood not so great

I really only stayed for a few hours, butbit was close to my car rental return. Bed was comfy. Hotel staff helpful and was easy to get transfer to T3.

Check out at noon is very convenient

I was traveling home to DFW on a 38 hour flight and layover travel schedule - from the London Heathrow airport I tried to make this booking at 11:20pm and the hotels.com app kept spinning and said " error your booking has not gone through and can not be made at this time". SO, I booked another hotel via another app, which immeidately then went thru. When I checked my email for that confirmation, to my surprise, I found the HOTELS.com booking DID go thru, charged my credit card and refused to cancel or refund when I reached out immediately to explain what had happened. I am now stuck with paying for a hotel that I did not even stay at, due to the app error. I am a long time member of Marriott Bonvoy program, and am VERY disappointed this could not be resolved due to your host application error and glitch. I was exhausted and had layover until 8:40 am the next morning, only to have to deal wit this additional frustration and now charge is to be reimbursed with my personal earnings to my company!

I originally booked two rooms, both with 1 x king double bed & 1 x DOUBLE sofa bed as I was travelling with my 15 year old son, and the other room was for a friend and his 15 year old son. The sofa bed in both rooms was a very small single pull out bed. I reported this to reception and they were very unhelpful and just said that I booked through Hotels.com/Expedia so it was not there problem. This is not the kind of response I expected from the Hilton Group, and seen as I stay in hotels up to 60 nights per year for business, I will not be staying or recommending Hilton Group to work colleagues again.

The bathroom smelled bad when we got there and the smell would not go away. Service was fine. Restaurant bar was nice.

We asked the staff to help us with our luggage as my partner is handicapped. They said they will not and said they do not have concierge services which is not what we asked. Just help with the luggage. Terrible service and rude attitude. Not clean the couch and walls in the room were completely disgusting.

Perfect location. Very nice breakfast. Room was clean

dis not get there because of airline issues. pleaae refund

Did not realise it was in the ULEZ zone £17.50 extra per day £15 car park charges. Bathroom dated and not over clean it was ok but not great compared with Dockland Hilton

Few miles from the airport, good and efficient service... Gym is very small!

Perfect for a 1 night layover for Heathrow.

Friendly staff. Hotel had been redone which was Spectacular.

We had a great stay at this hotel. Check in was fast and easy, staff was very friendly and helpful. Overall service was excellent.