Residence Inn by Marriott Toronto Mississauga Southwest

Ample space, free parking by highway, kitchen with stove and fridge, as well as indoor pool and breakfast included.

Cleanliness was questionable as bathroom smelled like urine. No slippers available.

L’emplacement La propreté

Les matelas et les oreillers. Trop mou. Le matelas du sofa lit doit être remplacé. On sent la structure de métal en dormant.

I made a booking and wanted to change the dates. I made the request through Booking.com and got a note that they sent the hotel the request. The hotel never responded to Booking.com. They sent me an email and said that Booking.com had to change the dates and charged me for one night even though I did not stay at the hotel. Very bad customer service. Will never book at this location.

Changed the dates and not charged me for one night.

La télévision était non fonctionnel J ai pas pu regarder la télévision J ai fait appel à la réception en descendant physiquement pour me plaindre . Il m à fait savoir que les techniciens pourraient que travailler que le lendemain Pas de savon pour se doucher Bref de commentaires

Хороший большой номер. Парковка, есть кухня, можно самим готовить. Ибо завтраки плохие.

Завтрак плохой, булки, сосиски, омлет. Это всё. На ресепшене сказали, что завтрак до 10. Я спустился в 9-40, всё уже было закрыто. Особо не расстроился.

We liked the breakfast that was provided, it was a big room with dishwasher microwaves and a fridge not a small bar fridge and there was a hot top to cook as well. As well as a sink and very close to other restaurants and shopping

No bacon for breakfast but there were other choices and the pillows were very soft

Staffs were kind and breakfast was good as well. Room is big enough for 3 people (2 adults + 1 kid). Room is cozy and quite (not noisy). Stove & microwave works well (other facitilites as well). If I come back, I'll stay at this facility.

Cleaning is not that bad, but does not meet my expectations, but not a big deal for the stay.

Localisation et propreté.

Malgré la propreté de la chambre, il y avait une odeur d’humidité qui subsiste. Enfin, la literie du canapé lit devrait être remplacé.

Very comfortable beds & pillows. Clean rooms.

Lack of towels provided to the rooms. The towels don’t dry properly because of no fans in the bathrooms & the water took a while to drain from the showers.

Muy cómodo

NA

Breakfast and service was great.

NA

Price to value

Room service did not come. I had to call them

Un excellent service

on a passé 3 jours, mais personne n’a pris le soin de nettoyer la chambre dans la deuxième journée

Very clean and welcoming.

No plastic bag in garbage bin inside the room😢

Localisation pratique et chambre confortable

Je viens depuis deux ans. Les prix augmentent et les prestations diminuent ( exemple : plus de bouteilles d’eau dans les chambres . Ménage non fait, serviettes et draps non changés entre notre arrivée un mardi et notre départ un vendredi alors qu’un ménage tous les deux jours est annoncé .) De plus la climatisation/ chauffage est extrêmement bruyante .

I had an exceptional experience.

That i had to leave because my trip was over

Bad breakfast, if coffee finishes in the jar they dont bother to refill even after requesting so rude staff esp Ekansh Mehta who thinks he is the goon of the property and goes around threatening people

Breakfast was good and would have been better with more vegetarian options.

Only direct air from the vent was bothering as it faced bed straight so we couldn’t sleep.

The staff is great. Every concern was handled professionally.

We had trouble communicating with the cleaner for our rooms. They cleaned the rooms but there were no towels in both rooms. One of our rooms when we arrived seemed like no other cleaning was done other than the bed, such as crumbs in the kitchen, dirty fridge and the worst part was the bathroom had stains that were not permanent. When we arrived even after specifically stating that in one room there would be three people in a room with one king size bed, the sofa bed was not made up, which was handled but not something you want to deal with after a long travel day.

房間夠大間 也滿舒適的

就是兩天清潔一次

The room temperature was set to 21 which Kept the room very cold

The staff is super helpful. the suites are great if you need to work, the internet in the rooms is really good. They gym has good equipment.

I love this property. Friendly staff, clean, cozy

I would definitely stay there again

More healthier food options in restaurant and/or fruit basket to grab on your way out. Would be nice if you sold some essential amenities like brush/toothpaste, hair brush and nail file etc.

Not enough front desk staff.

Room size was good. Kitchen was a nice have for a longer stay. The pull out sofa was poor. The sheets were dirty and garbage was found under the couch. It was still there after it was reported. Will try a different place should I return to the area.

I am writing to formally express my disappointment with our recent 2-night stay at your hotel. While we had looked forward to a comfortable and enjoyable experience, several issues during check-in and in our assigned room have left us dissatisfied. We had specifically requested a high-floor room; however, when we arrived at approximately 8:00 PM, the front desk assigned us a room on the first floor. This was especially concerning as we witnessed the guest who checked in immediately before us being provided a room on a higher floor, which suggests that our request was either overlooked or disregarded. Furthermore, at the check-in desk, I noticed a printed list of available rooms. The left-hand column appeared to be marked or allocated, while the right-hand side showed no such markings—implying that there were still unassigned rooms available. Despite this observation, we were told that no higher-floor rooms were open. This inconsistency felt misleading. If our request could not be accommodated, a courtesy notification or explanation would have been greatly appreciated. Open communication, even if the request cannot be fulfilled, is always preferable to having it ignored or dismissed. Additionally, the level of service provided felt inconsistent. The guest before us received a full orientation regarding breakfast, Wi-Fi, gym, and swimming pool access. In contrast, none of this information was offered to us until we specifically asked.

Friendly staff

Enjoyed our stay very much

Cleanliness and friendly staff.

Loved my stay here. Everyone was kind and helpful

It’s in a good spot I’ve stayed here many times. Rooms are nice they have everything you need for a good price most of the time!

This is my favourite place to stay! Breakfast was very good. Pool was clean .

Room was very clean and spacious. The bed was specially comfortable. The breakfast area was clean and the food was plenty.

Great access to highways, friendly staff,clean area

Common areas of the hotel were too hot. Especially the breakfast room. Asked staff to turn the air conditioning temperature down but got no results.

The food options for the breakfast were as expected but seems monotonous sometimes. Bed was very comfortable Internet was okay Access to the hotel was easy with very large parking lot

Bcp de services Chambre spacieuse

Propreté Accueil moyen

Clean, well maintained, good amenities, easy parking, OK breakfast. Only downside is sofa bed: not comfortable at all even for 1 person.

this property was very clean , the rooms were well equipped , free parking

Best location close to everything, clean property and staff are well trained.Ideal for families and good breakfast also served.

Shocking experience, this hotel would be well placed in a third world country try where the stunning lack of any quality service or human interaction might be normal, but certainly not in Ontario. Kids running wild in corridors at all hours, when reported front office person hardly spoke any English so no action taken. AC not functioning, room Ended up at 26C removing any chance of a good nights sleep, not reported for previous reason. Returned to room after off site breakfast to find key card not working, had to come back to reception from the fifth floor where yet another negative interaction occurred this time with the front office manager, no apology, no charisma, just nothing. Upon checkout, no “thank you for staying with us” or “ how was your stay?” The normal things than pretty much any hotel at any price point anywhere in the world would ask. This is a motel 8 dressed up, it’s high price and VERY low quality. Choose somewhere else and do yourself a favour.

Everything was perfect and staff were nice

Good service

Overall very satisfying. Thank you

Very helpful and courteous staff.

Very courteous staff. They helped us with early check in as we had kids traveling with us. Very clean environment.

Unacceptable the management of the temperature of the rooms. Hot a humid outside and it feels a sauna when I walk in. Apparently they have a sensor that turn the A/C off while I am not in the room. I expect to have the room at a decent temperature. Floor is sticky... heavy humid air... then I have to wait until the cool air is turning on... I was expecting to fall sleep at every arrival, three days on the row and is the same... I will never stay here again. For those who suffer of heat, do not stay here for business..or stay in your room all day, otherwise the air will be dense and heavy. You will hear the typical "I am so sorry" the cliché word these days for not good service.

Nice beds very comfortable

Absolutely amazing. Clean and very well maintained

Great place to stay during our trip to Toronto.

Excellent value. Would definitely book again

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Staff at the front desk were not as friendly as in past years. Everyone in our group complained of the type of heating and cooling they have as the fan turns on and off a lot throughout the night making it hard to sleep. Rooms were clean, cleaning staff extremely friendly and always treated us with a smile and a hello. Restaurant staff were attentive and friendly

I like the spacious room and was extremely impressed at how clean it was and everything including the kitchen (it was as if I was home!), the living room area and the size of the desk. The bathroom was impressive. I slept extremely well in the comfortable bed and the blinds were a nice touch. I really enjoyed that it wasn’t too far from anything that I needed as well as the highway. What I didn’t like: the fact that they didn’t want to give me water when I asked for it on my last night (meanwhile I noticed a mountain of cases of water behind them), the noticeable plate with the dried food and used cutlery that was on top of the garbage can in the ice machine room from my arrival on Thursday until the minute I checked out on Saturday morning, being told when I checked in that I would not have access to housekeeping services during my whole stay - I was instructed to let anyone know if I needed towels.

Extremely nice staff, housekeeping, and conditions of the hotel. 10/10!

Clean and comfortable. Pet friendly

Expensive pet fee

T

Had a wonderful stay at ibostar waves .The room was clean and comfortable, the staff was friendly and helpful, and the location was perfect for exploring the area. Loved the relaxing atmosphere and great amenities. Definitely coming back for another vacation!

I really loved our stay here. Spacious and clean room, good breakfast selection, free and safe parking and excellent service. I'd definitely stay here again

Geeat

Nice room

Was a great place to stay.

It was bright, clean with comfortable beds and a good breakfast. The HVAC system was excessively loud and light sleepers will have a problem.

Very accomodating and a very nice place to stay

Staff seemed to initially help us by offering and providing a complimentary late checkout until 4pm. Then later lied and said it was never approved, even though they had provided us with key cards which work until 4pm at the day of checkout. This was later dealt with accordingly and a formal apology was issued to us by upper management. The staff continued to be rude about the situation and refused to apologize. The driving conditions were terrible. Many guests complained about the poor removal of snow from the entrance driveway and parking spots including accessible parking. Staff just argued with guests rather than taking the necessary steps to provide a safe environment. Our vehicle got stuck numerous times trying to leave and enter the driveway. No help was offered by staff. Wifi and room entertainment was spotty and not working for the most part. The TV greeting was for another guest in another room and the TV remote did not work. A maintenance worker was sent to our room to correct the issue, and rather than providing us with a working remote for the entire system, they provided the original TV remote used only to turn the TV on and off, and left the system remote with dead batteries, which could only be used in close range. We are regular guests at this hotel and can guarantee we will never be returning due to poor management and customer service. They even threatened to call the police and have us forcibly removed from the property when we mentioned our late checkout.

My lady guest really liked the property.

Courteous staff

This was a really excellent stay. Large clean room with full amenities incuding full fridge and stove. Great hotel with bar and food service and a great breakest buffet included. Friendly staff, we had a small issue with room heat and they came right away to sort it out.

A comfortable bed. I'll be back again.

Was great definitely recommend!

Very spacious room. Room was clean.