Zuri Hotel

The location was perfect, the food was delicious, and the staff were exceptionally friendly and welcoming. We had a wonderful stay and would happily recommend this hotel.

We love our stay. We are very comfortable and very accessible . My only concern why not 5 star is because of the pool. My kids love to be In the pool and its a beautiful pool very clean and staff in charge was very nice. The downside is the safety side. The steps are barely visible. If you are conscious enough you will fall (out balance) either kids or adult. Plus, it would be nice if the safety rail of the pool is a little bit higher especially for children. But overall, we love our stay and Its still highly recommended

Clean and comfortable

Very full at max capacity. Couldn’t get into breakfast which was full with maybe 100 people waiting in the line to get in. We were there for four days and never got in to breakfast.

It was ok.

Very loud room. We heard all the noises from the streets and from the staff working outside.

Good location close to shopping mall and casual walking

Noise, cold meals in bistro and breakfast, children allowed to be noisy in the building,

This hotel had setbacks in its room cleanliness as in my own personal room, a minor rodent incident was experienced. It’s quite a turn-off experience as majority of its guests were locals thus this type of cleanliness issue may not seemed to be problem for them. Its cafeteria staff during first day of breakfast, was totally disappointing with many negative answers provided and negative attitudes portrayed upon receiving queries from guests. A simple gesture of moving tables to accommodate large number of guests whom required to be seated together was abruptly denied by F&B Lead, even though, ensuring unnecessary blocking of access by other guests accessibility convenience were taken into consideration. Front desk staff however, are trying theirest to resolve any situations or disputes that arises, through their service recovery suggestions. The hotel requires major refurbishment to their in room facilities like their bedding issues and furniture. If you need a place to bunk in for a totally reasonable price then this hotel will suits your budget this is the best Budget Type of Hotel with its type of service from especially from F&B team.

Good

Good

Our overnight stay is fine, kids enjoyed and most especially I like their food. Not until when we checked out. We stayed from 13-14 and paid everything upfront, the room, the food during dinner and additional charges for buffet during breakfast. We decided to do early check out cos we have a lot of things most especially for enrollment of my kid. Front office confirmed that we are all clear with the charges and will just proceed to return the key cards. So we did. That was 11:30 and was informed to wait 5 minutes to clear up the room. After 5 minutes, the one stationed on their FO caught my attention so I approached her thinking we are good to go. Then she informed me about a smoking charge of 5,000 as per policy which is IMPOSSIBLE to do inside cos we have kids staying with us using the amenities a 7 year old and 2 year old. My brother who is a smoker, goes out every time when he wanted to go smoking on their designated smoking area. And us, non-smokers, informed him that if he wanted to go back from smoking, he would and should change his clothes and put his smoking stuff inside the bathroom cos me myself doesn't like the smell. So he did. I questioned the charge that they are trying to impose cos there's no evidence at all plus it is only a smell that is left due to his clothes that is left inside the bathroom. And us who are non-smokers will detect the smoke even if it's through clothes only and even 10 feet away. So the FO wanted to talk to my brother. So they did with the manager in housekeeping and I don't know who the other is. Then they asked my brother to pay at least 3,000 at least. So I told my brother not to pay cos HE DID NOT smoke inside. Then they told him again to at least 2,500 or any amount he can pay. My poor and naive brother decided to give his last money of 1,000 which I got frustrated cos I am the one paying everything and I invited them so that the kids can enjoy then he'll give off a money that HE SHOULDN'T. So he didn't give any amount and I took the position to speak cos they are holding us off for over an hour. We waited until 12:45 and I personally asked for the manager in charge which I wanted to process a dispute. No one faced me until 1:05. Which is NOT OKAY for a hotel management. That was an urgent matter that they should address which they didn't. The logic there is, if he is smoking inside, it should trigger the alarm cos it has a smoking detector UNLESS IF IT'S NOT EVEN WORKING! And why would they even negotiate the amount if it's a "per policy" UNLESS IF THEY ONLY WANTED TO LEECH OUT MONEY TO THEIR GUESTS WHO ARE UNFORTUNATELY A SMOKER?! They have CCTVS too to review that my brother keeps on going out the hotel JUST TO SMOKE even in the middle of the night, UNLESS IF IT'S NOT ALSO WORKING! They hold us off from 11:30 to 1:05 and couldn't even address the dispute and no MANAGER IN DUTY EVEN FACE US. And that made our appointments delayed! They keep on insisting that they can't let us off if we can't pay cos they need to rehab the room for 2-3 days cos of the smell that was left on the bathroom because my brother left his clothes inside without turning on the exhaust. WHY? ARE THEY NOT DEEP CLEANING THE ROOM PROPERLY? ARE THEY NOT USING MACHINES TO DISINFECT THE ROOM EVERYTIME THE GUESTS LEAVE? ARE THEY ONLY CHANGING THE SHEETS AND DO A LITTLE SWEEPS INSIDE? I AM PERSONALLY DISGUSTED HOW THEIR MANAGEMENT WORKS. THEY SHOULD BE MORE SPECIFIC THAT NO SMOKERS ALLOWED TO CHECK IN! Imagine those smoker's who also paid without even smoking inside the room. P.S: WE LEFT WITHOUT PAYING ANY AMOUNT COS IT'S NOT EVEN JUSTIFIABLE. PLUS WE ARE ALL SETTLED WITH OUR BILLS IN THE FIRST PLACE.

Excellent location staff very friendly and helpful

Quality of the rooms for the price pretty ordinary

Good location, very near for everything. SM City etc

Things were as described . there were decent selection of food at the buffet . All in all it was a nice stay . wasn't disappointed .

We stayed at Zuri Hotel Iloilo for 12 days, and while the location is convenient, several ongoing issues made the overall experience less comfortable than expected. The room is spacious and includes a balcony, which is nice to use in the evening when it’s cooler. The hotel is also about a 5-minute walk to SM City Iloilo, which is a major plus. Staff are generally polite, and housekeeping is helpful when approached in person. Special mention to JB and Sheryl they were attentive and consistently helpful during our stay. However, requests made through the phone often require multiple follow-ups. Arrival and front desk service felt minimal. While there is a bellman available, assistance is not proactively offered you typically have to initiate or hand over your luggage before help is provided. The breakfast buffet is average and becomes unorganized during busy periods. Guests are asked for their name and then sent inside without guidance, leaving you to find your own table. At times, there were no available seats, and guests were left standing without assistance. Staff appeared overwhelmed, and service felt disengaged during peak hours. Noise is a major concern in this hotel. There are frequent events and gatherings, and sound carries easily through the hallways and into the rooms. We often heard noise from neighboring rooms, as well as kids running and playing in the hallways, even in the evenings. One night was particularly disruptive. Starting around 9:30 PM, there was continuous loud noise from a nearby room furniture being moved, along with loud talking, shouting, and laughing. The vibrations could even be felt from the headboard. The noise continued past midnight and into 1:00–2:30 AM. We contacted the front desk, and although they said they would address it, the noise did not stop. Even around 5:30–6:00 AM, it was still ongoing, which made it very difficult to rest. We were informed that “quiet time” starts at 11 PM, but this does not appear to be consistently enforced. Another factor that adds to the noise is the room doors. They tend to close loudly and cannot be shut quietly, so it often sounds like doors are slamming, especially early in the morning or late at night. That said, there were also a few days when the hotel was noticeably quieter, and those were the more comfortable days. It really depends on whether there are events or large groups staying at the same time. Another issue is the window-type air conditioning unit, which is quite loud especially at night and can disrupt sleep over multiple days. To be clear, we understand that hotels host events and gatherings. We are not against that. However, there should still be proper management and noise control to ensure other guests are not affected. During our stay, this was not consistently handled. We have stayed at other hotels that also host frequent events but still maintain a quiet and organized environment without noise carrying into rooms or hallways. Before booking, we read a mix of positive and negative reviews and chose to give this hotel the benefit of the doubt. However, many of the concerns mentioned by other guests particularly regarding noise, service flow, and overall organization appear to still be ongoing. For the overall cost of the stay, the experience did not feel like good value. Overall, this hotel may be acceptable for a short 2–3 day stay, but for longer stays, comfort becomes inconsistent. We would likely consider other options in the future. Heads up: Based on repeated feedback from other guests over time, these concerns do not appear to be isolated.

Very clean. Like the food. Helpful staff. Convenient to shopping center.

None

We had a great experience! The hotel staff was realy nice and helpful! The room was good as well, the location is great! Its next to the sm mall! Thank you zuri hotel for this great experience!

Convenient Location, Big Rooms, Amazing Breakfast, Nice Rooftop Facility and properly-trained staff

Room 301 has low toilet flush pressure.

It was my third time to stay at Zuri Hotel and per usual, I had another delightful experience! I'd like to acknowledge Shanie for being creative in handling my concern and found a way for me to stay in my requested date.

Variety of food selection for breakfast. Housekeeping kept our room clean. Close to SM and shopping for items you may have forgotten.

Please ban guests from wearing pajamas and sleepwear in the dining room especially during breakfast. Some guests looked like they just woke up, hair uncombed, flip flops. At least one guest ate breakfast with one leg raised. These behaviors tend to cheapen the place. The seats in the lobby are not comfortable and have seen better days. Some seats have stains. The lobby is the guest’s first impression.

Of the three hotels we stayed in during our holiday in Philippines in February 2026, this was by far the best. The service was professional, the room nice and the breakfast wide ranging and edible. Iloilo City is really nice, mixing vintage colonial architecture with modern architecture. The hotel was in a good location off the main thoroughfare into the city centre . I would recommend this hotel.

buffet breakfast

time of check in ..it should be 2pm.

Seife und Shampoo sind sehr gut. Die Speisen im Restaurant sind sehr fein, gute Küche.

Der Besitzer (dessen Tochter Zuri heisst, es hat also nichts zu tun mit der schönen, grossen Stadt in der Schweiz) sollte unbedingt ASAP die Fenster in den Zimmern auf der Seite der Bars besser isolieren. Der Lärm, auch von der Hauptstrasse und Arbeitern draussen in der Nacht (!) ist unzumutbar, besonders am Wochenende.- Das Frühstück sollte besser organisiert sein, von mir aus mit Zeitfenstern, zu denen man essen soll- aber 25‘ warten morgens auf Platzzuweisung geht gar nicht, schon gar nicht für ein angebliches 4-Stern-Hotel.

The Place is at the center of the city near at a shopping mall. The place is clean and the breakfast is spectacular. Accessible to all forms of transportation

The food and the location was great!

Near to noisy restobars.

Good location

Some staff not great , breakfast food cold almost all the time , pool drinks and food service bad

Went here for 3th time and, good location, nice spacious rooms

I absolutely didn’t like that we had to wait for breakfast, there were not nearly enough tables. We had to wait almost 20 minutes before a table was available…

Location

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Stayed here and did not expect much but the moment we arrived we were pleasantly surprised, the interior is beautiful, room is spacious and clean, courtous staff and what I love most about this hotel is its breakfast with so many delicious options. I also have to add the location is really great! Just walking distance to SM Iloilo and other restaurants. Will def be our hotel of choice when in iloilo.

Friendly staff , clean and good location

We really enjoyed our stay here. Upon our arrival at a late hour after a flight delay, staff immediately assisted us and were very friendly and courteous. Location was very accessible to public transportation, malls, and convenience stores. The room looked as it was in the pictures. Bathroom very clean. Breakfast buffet, the best! Delicious and many options. Price definitely worth it. No regrets booking here.

Amazing hotel excellent staff

The location is good close to the mall, the room was large, and the bed was comfortable . The pool bar and jacuzzi were nice.

I had a low floor with the view of a rooftop, This should have been a discounted room. The rooms had no sink except the bathroom. For the price I felt it could have been a lot nicer.

⭐️⭐️⭐️⭐️⭐️ I really want to Thank ZURI HOTEL for helping me celebrate my parents birthday! The y love it ❤️❤️❤️ Thank you for preparing a special room for them and they sing for my Parents this morning for their buffet.

Accessible

None

A truly excellent hotel with outstanding service, clean rooms, and a warm, welcoming atmosphere. A truly excellent hotel with outstanding service, clean rooms, and a warm, welcoming atmosphere.

Room was huge with clean amenities. Breakfast buffet had a large spread of food and changes everyday. Highly recommended for the value!

Had a great stay. We’re comfortable and also our baby had fun in the pool. All staff were approachable. We felt cared while staying in the hotel

Very Clean room, Good staff and very good breakfast..i love to stay again for our next vacation here in iloilo..........

Very accomodating.. free breakfast it is so nice.. also the room is clean ang fresh no smell no distructions and you can access all the ammeneties …

Good and nice place to stay. Near SM Coty and many establishments nearby that anytime you can go to. Room is cozy and cool that you can get enough rest

I recently stayed at Zuri Hotel Iloilo and I absolutely loved it! From the minute I walked in, the warm and genuine hospitality made me feel truly welcome. My room was spacious, immaculately clean, and beautifully furnished, perfect for kicking back and relaxing after exploring the city. One of my favourite memories was spending time at the rooftop pool, the view of Iloilo’s skyline at sunset was breathtaking. The breakfast buffet at Z Bistro was a delight too: lots of variety, from local Filipino favourites to international dishes, and I felt spoiled for choice. What made the stay even better was the staff, always ready to help, with a smile, whether I needed extra pillows or local recommendations. In all, this stay was memorable, comfortable, and really good value. I’ll definitely be returning. Zuri has won me over!

It was amazing! Foods are great! Will be back soon for sure! Staffs are friendly and accommodating. Will surely recommend Zuri to family and friends!

Thank you for your wonderful service 🤍🤍🤍 We were thoroughly impressed by the variety and selection at the breakfast buffet. It offered a fantastic range of options that catered to every preference. The staff were notably attentive and kept the area clean and well-stocked throughout the morning. A truly five-star experience!"

Room is very clean. Like a 5 star!

Loved this hotel. I booked here every time I went to the Philippines. Breakfast buffet is the best and they have everything from gym, to a pool to laundry. Thank you.

I always love staying here. Always so comfy and the breakfast is so good! It's also near the mall and so many restaurant options.

I did ask for extra pillows and they replied they will provide it. When we checked in, it was not but after calling the front desk, they sent the extra pillows right away.

Nice property, clean room, comfortable. The staff was very helpful and nice. Overall, a good stay, and I would stay there again.

I loved that its right next door to the SM Mall! Plenty of shopping and foods! Plus their restaurant is banging! I love their all you can eat buffet! Their hot showers are very relaxing. We like it so much, we got a membership there! They have a pool on the top floor! The views are excellent.

I love the breakfast, different selection everyday. I also love it being so close to SM mall

It was a positive experience for me although my request for the two rooms to be close together wasnt met atleast they put us on the same floor. It was unfortunate that we cannot check in early though.

Everything was good during our stay; however, during breakfast, we had to fall in line. There were a lot of people dining, and we weren’t sure if they were hotel guests or walk-in clients.

friendly, approachable staffs

The staff are very attentive to the guests' needs

The hotel is located very close to a busy street, and there will be times when you can hear car horns, but the noise is very tolerable. They tend to have a lot of guests, so be ready to wait for a couple of minutes during the morning breakfast buffet.

I love the family room

Excellent. Thank you.

Great staffs and great breakfast

Everything was good, the staff was awesome

The location is good and very cetral

The shower was cold

Parking area is congested during events held there. Breakfast is awesome, everyday is a different and delicious variety. Staff are attentive and location is a walk away from many food restaurants and the mall is near by.

The property has a great location - close to the mall and food places. The rooms itself were clean and service was great!

Our concern is the bathroom. It smells like sewage at times we believe it may be the water. We also noticed a brown stain appears in our toilet as the day progressed and the toilet seat is smaller than the toilet itself so the bottom part where the seat rests shows and it’s uncomfortable to sit on. Our room was also facing the bar so it was a bit noisy on weekends but it was tolerable since our room was up high

Food was excellent, one comment, aircondition was kind of warm at night (early morning)

Staff experience

Air conditioning in the room was kind of warm in early mornings.

Very affordable 4-star hotel in Iloilo! You’ll get everything what you need in a hotel plus great breakfast buffet! It’s also conveniently located 2mins away from SM city Iloilo! The downside here was just their gym equipment was old and not maintained but other things were great. Check my full experience on one of my latest posts in Tiktok/IG. Links are on my bio.

Staff excellence ,cleanliness, good food ,

Spacious rooms. Comfy bed. Great view.

Many pros & many cons. Most of the hotel staff was exceptional - the front door has a few that need retraining, but most were very accommodating. Room had these issues: toilet water pressure was inadequate, had to use water in trash can to complete the flush. Desk chair had broken arm handle - hotel removed it when I complained that it was dangerous. But they did not replace it. Wardrobe door is too low to floor - it will hurt toes if you’re not conscious of this. The front desk was extremely pleasant. The restaurant offers a very nice breakfast buffet. Yet we ate elsewhere for other meals. Our room was on the 9th floor in corner and Sat night music from outdoor bar blasted well past 1am. Overall it was a “Good” not the “Excellent” that was on Expedia.

Rooftop pool was excellent but the gym is mediocre at best Very much accessible to SM city which is a plus but walking there you have to go through a small area of mini slums with small businesses that looked like without permits to conduct their operations by the road.

I have stayed at this place several times, and I always love the overall service.

The staff were very kind and attentive, Fabulous breakfast, great swimming pool and warm Jacuzzi (loved the pool area was open until midnight)

Very nice upscale hotel. Huge room. Very good included breakfast. Pool, hot tub and bar on the roof was great. Good affordable food at the restaurant.

A bit noisy. (from party/event)

friendly staff! Accessible to the mall!

I like the quiet and fast elevators.

Nice place good costumer service.