Courtyard by Marriott Waterloo St. Jacobs

It was a nice experience clean and very comfortable.

Nothing

Great location food was great

Loved the idea of a made to order breakfast by Starbucks. Lest waste and it was delicious!

The location was excellent with comfortable beds

We booked 3 in a room and we had to retrieve added towels, coffee cups, coffee. Stayed 2 nights and they did not take away our trash . We again had to retrieve added towels( for 3) cups etc. as the gal at the desk could not leave her post. English with one gentleman was poor at the front desk.

Clean and good location.

Everything was great

Nothing

The breakfast was great and the servers were very friendly and accommodating.Cheerful.place too.

Location was great for our needs. Breakfast off of a menu was great.

No chairs and table.

The consistency of being at a Courtyard Marriot. You know what to expect and what is included. Room layout was good, facility clean as always. Staff was very friendly.

Water pressure! Shower head in my room needs to be replaced. Outlets attached to lamps( bedside) wouldnt even hold the plug( just fell out- needs attention/replaced). Elevator call button for 3rd floor is noticeably damaged/lose.

Location Clean room

I didn’t really expect more Stayed for convenience . It is not my choice of a destination hotel

When we decided to stay overnight in St. Jacobs, we were surprised by the number of hotels near the farmer’s market. We evaluated several options based on their ratings and prices for the day of our stay. The Courtyard Marriott was one of the final three hotels on our list. Having stayed in various hotels within this chain before, we had always been satisfied, so we decided to book a room there for the night. We were not disappointed. The staff at the hotel were fantastic—friendly and eager to assist with even the smallest requests, such as providing a bandage for a guest in need. While it would have been nice to check in early, we understood that the previous night had been completely sold out, and rooms were still being vacated when we arrived. Instead of the usual “no,” the staff explained the situation politely. The room itself was clean and spacious, and the lobby was inviting, offering a relaxing space to sit while we waited for our room. We appreciated that there was a dining option available, and we decided to go there in the evening for a nightcap. The server was exceptional, providing detailed explanations of the whiskeys that were available. Although the Courtyard Marriott is not the least expensive hotel in the area, we believe it offers great value. If we return to St. Jacobs, we would definitely choose to stay there again.

The service was wonderful and friendly

The pillows were stained blue

Funny smell in room. Streaming service needed our own account.

Friendly staff, clean, quick service.

The bathroom sink wasn't draining, and it got fixed the next day after I asked reception for a fix. The Bistro gets busy in the morning, so take that into consideration if you need to leave on time. The location is almost at the edge of the city, but still walkable to the university area (~1 hr), and ride-share is pretty cheap (~10$).

Close to some places of interest

Can’t say anything negative

Very clean hotel. Excellent customer service. Wonderful breakfast too!

Not much to do in the hotel nor around the area for kids. Not a lot of free tv channels

The breakfast and breakfast staff were great

The room wasn't ready and they made us feel unimportant. Check-in staff was not helpful First room - bathtub stop was leaking and would not hold water. Moved to another room. Pillows were not comfortable

Rooms were comfortable and the breakfast was amazing!

Nice staff, great restaurant on site

Shower valve was loose and a little faulty, went from cold to scalding, figured it out eventually that you have to press on the valve to turn it And TV remote didn't work great, but wasn't a great concern

The breakfast was the best part of the stay. The food was excellent. The staff were very friendly and helpful.

The heat did not work the first night. They did get it going eventually. The room was not cleaned well the second day. The bathroom was not cleaned or restocked. Coffee and tea was not re stocked. The only thing the did was make te bed.

The people are so friendly and the food at the Bistro was fantastic! Front desk staff, restaurant staff and cleaning staff were all tiop notice!

Nothing to note

The beds

Nothing

Didn’t have breakfast but bought coffee. Nice large tv with a variety of channels or could stream. Very clean.

Coffee in room with powdered milk was terrible. The one side of king bed was very tight to the wall.

Large rooms with large TV and spacious bathroom

Nothing

Excellent breakfast, best we have had at this category of Hotel.

Breakfast was good and the price was very good.

The sink was cracked and leaked underneath. They could not replace the sink so they put an adhesives under the sink to stop the leak. While we were gone away to look around they put the adhesive on the sink. When we got back to the room the door to the room was partially open with our luggage still inside.(The luggage was placed in the room before we left). We told the front desk about the door being open.

Location

The front staff (cleaning staff were great though)

The breakfast was excellent and value for dollar was definitely amazing.

Nothing

My husband and I traveled to Ontario the first part of February and stayed at the Courtyard by Marriott Waterloo St. James. So glad we stayed here. Our room was clean and had everything we needed from a coffee/tea machine to a shower with great water pressure. I have to say that EVERYONE that works here is so nice and accommodating. I’d like to especially thank Steve Millington, Dhanuph, Carter, Aryn, and Depesh. We like to stay at hotels that have a bar/restaurant on site, and this one did not disappoint. Great food and drinks. The front desk staff were also amazing. We will definitely be back.

Location is close enough to St. Jacob’s downtown and Kitchener yet far enough away to be quiet and restful. Love the fireplaces in the rooms!

I know it’s a cost thing most likely but more hours of operation for the restaurant would be incredible.

Clean , comfortable, close to Walmart and restaurants !

Shower slightly outdated

Location, very comfy bed, good pressure in shower, breakfast at restaurant

The room was very dark, prefer buffet breakfast, price,

Very clean, very up to date.

N/a

Great staff.

No breakfast included in the price

Didn't eat at the hotel. However, I had booked for Friday night but due to unforeseen circumstances I had to chance to Saturday night, The chance was very easy and no hassle or issues making the change ..very PLEASED with that. Hotel bartender was exceptionally pleasant and helpful.

Nothing comes to mind

Great little spot tucked back in but close to market and the village

Our room ceiling looks like there was water damage that was patched up. They need to redo the stucco to make it look finished

Clean comfortable convenient location

I felt that it was expensive ad it didn’t even include breakfast

The staff were kind and it was clean

Very tasty breakfast, quick service.

Why is a hotel room worth close to $300 per night? Why do hockey parents allow the children in their care to run up and down hallways in a hotel where I paid close to $300 per night for a quiet, restful stay?

Room Bar Ambience Bartender 12:00 check out

Breakfast was very good. Service was prompt and friendly. Room location on 1st floor was very good considering our advanced age. Front desk were helpful and courteous. Location was very good.

No kleenex in the room. Needed more facecloths The mattress was lumpy and uncomfortable. The toilet was very low

Very comfortable room; friendly staff at the desk and at the Starbucks cafeteria

Very minor: there is no central lighting

Quiet hotel. Staff extremely pleasant. No safe in my room, would have liked to have one.

Showers are bad ! Staff is good .

The Room was very nice

Staff were very friendly, let me check in early to join some of the meetings, as I work remotely

Breakfast not impressive

Very clean and quiet

We had a great stay and the rooms were very clean. The staff were great. The only thing to note to look into is we had a weird smell coming from the vents into our room, like old water or mold.

Safe and quiet. Easy to walk to St Jacobs market. Good eating options in area.

The rooms are large and nicely furnished.

I have no negative comments about this hotel.

Liked room layout. Would prefer breakfast included that’s the only drawback

The staff was amazing. Everyone was attentive and welcoming.

Very accommodating especially for early check-in

My experience started bad and I regretted my decision of staying at the property. I never book non-refundable reservation but this to my surprise was non-refundable. I am believe in paying timely so I paid for it in advance and that worked against me. Property despite multiple requests didn’t budge. Every hotel I have stayed had bath-tub but not this one. The washroom was not clean at all. The toilet won’t flush. The flush pressure was extremely bad as I need to flush atleast 10 times. This place is not a value for money for sure.

We were there for only a quick night, the place seemed empty, which wasn't a bad thing. Our only complaints was regarding no stir sticks/spoons etc. for the powdered coffee creamer, there was no hand soap in the bathroom. There was only a bottle of lotion and a makeup remover wipe. Finally, the quality of the shampoo and conditioner was pretty terrible.

It was close to St Jacob 's and the market.

Very clean and polite service

Close to Farmers’ market.