Homewood Suites by Hilton Waterloo/St. Jacobs

Cuisinette Salon avec option lit chambre grande et ensoleillée Déjeuner inclus Piscine , salle de gym et salle de lavage À 10 min de l’université Waterloo Mini épicerie accessible à la réception

Prix élevé Déjeuner basique Matelas mou / préfère plus ferme Avons demandé pour faire la chambre après 10h avec tips et seulement la lit a été refait( sans même changer les draps ) et changement de serviette ( juste 2 grande tandis que nous étions 3 pers ) . Même pas vider les poubelles , ni replier le divan lit …

The room was nice and large and well equipped and close to everything

Our room thermostat wouldn’t cool the room it was always hot. I saw a couple of crawling bugs in the bathroom

Comfortable stay

Breakfast timing was till 9.30am. However Breakfast was limited and if you went any later than 8.45am there was hardly any Breakfast left! The staff were not topping up the supplies according to the demand. Also no complimentary water bottles were given to use in the room. We had a room booked for 4 of us, but only 2 towels were given.. Overall, the stay was comfortable because of the location, but it was definitely not the best value for the money paid.

Limpeza excepcional, quarto confortável com pequena cozinha bem equipada. Muito perto do St. Jacobs market. 10 minutos a pé.

Pouco iluminado. Precisa acender todos os abajures para ter iluminação. Café da manhã com boa quantidade e pouca variedade. Custo desproporcional ao benefício.

Wish the options at breakfast were different

Close to market. Room was very comfortable

Facilities

Breakfast

The spaciousness of the room, plus the kitchen was equipped. Staff members were friendly.

I was quite disappointed when there was a coffee spill in an elevator early in the morning, and when reported to the front desk, another guest was told that nothing can be done until maintenance arrived on shift. I ended up cleaning it up myself (even though it was not my mess) because I was concerned about the Health & Safety issue should another guest or staff member slip and hurt themselves. I did speak with a supervisor later in the day and I appreciated that opportunity.

Breakfast was good. Front desk staff were welcoming.

I repeatedly called and ask to speak to the manager months before I arrived. I had one question and called 3 times and Booking.com emailed the manager asking them to contact me. I never received a call.

Le service, le personnel était très agréable et souriant 10/10 Super propre bravo

Le lit était très inconfortable

Not a lot of food options at breakfast for non egg and meat eaters.

Very good

clean

breakfast not so great

Clean friendly staff

Breakfast has gone downhill from last year. Example no bacon or peanut butter

Breakfast was great, sitting area was lovely.

We loved the breakfast and the dining room. It was beautiful!

Friendly service

Everything good except the breakfast

Needed more options, hardly any fruit, need containers of yogurt

Did not get to sample the breakfast; slept late. Room very spacious and comfy.

No body wash in room

Well located

Good location. Close to St Jacob’s market and many restaurants.

The room was very spacious and comfortable,.

Clean and near everything that I was attending.

Updated and near a lot of stores and restaurants

Stayed at this location Saturday May 23/2026. One king suite. $395.00 for one night!? Our relatives shared a two bedroom suite for just over $800 for three night. We kinda feel ripped off! This hotel is cheap on the toilet paper in both suites. The fitted sheets do not "fit" the king bed. Kept coming off. Not thrilled about our stay. Will probably choose an air bnb next time that will fit the entire group?

The hotel is always comfortable, clean and welcoming. Breakfast is very adequate and comprehensive. The best part about this hotel is the swimming pool...always maintained at a very warm temperature with dim lighting...perfect for a long, relaxing evening swim. Highly recommended!

good hot breakfast, clean room, friendly staff

taller toilet

BE AWARE…………. Just wanted to make everyone aware of Hilton's unfriendly reservation “change or modifying” policy. Modify is a complex word these days. Anyone who's been caught booking rooms for their kid’s sports competitions at HILTON owned hotels and then had to modify their reservation will know what I’m talking about. It’s to late for us, but this may save some future “sucker” when having to book event stays that may require them to “modify” their reservation. These are the word games Hilton is playing. As per their official website reservation policy, “You can change your stay dates or modify your reservation, but if you change your stay dates, there may be a rate change.” If a person was changing a Wednesday booking for a Saturday booking (as an example), I could certainly understand their reasoning for this policy. If a person books a special 2- or 3-day package and was cancelling a portion of that, I could understand their policy. What happened this weekend in my circumstance and I’m assuming I may not be the only one, is not a logical, customer first, business practice. In my opinion this is using unfair dynamic pricing to gouge consumers and play word games with the interpretation of their policy. We had booked 3 nights (Thur., Fri, Sat), about 3 months ahead of our granddaughters’ weekend dance event, for approximately $275 per night. The final schedule was sent out a couple weeks before the event and we realized that we only needed to stay 1 night, as all of our granddaughters’ dances where on Thursday. I tried to modify my reservation online at the hotel’s website and on the Hilton app, but I was unsuccessful, so I called the hotel directly. I quickly realized why I couldn’t modify my reservation online after talking to the hotel front desk. You see, as per Hilton’s system, you can’t actually modify your reservation. “YOU WILL NEED TO CANCEL your reservation and YOU WILL NEED TO MAKE A NEW ONE! “This is the process that Hilton staff uses when you want to MODIFY your reservation. According to staff, they can’t simply delete a day from your reservation. They need to make a new reservation. And, this is the problem………………. I was told they were ALL booked because of the event, so they had no other rooms for me. I explained that I already HAD a room, I didn’t need a room, I was simply trying to modify my current reservation. I was informed that my reservation needed to be cancelled in order to rebook my room. I explained I wasn’t changing room or dates, I just wanted to modify it from 3 to 1 day. Sorry, can't do that. My new rate for the 1 night because of their DYNAMIC pricing policy would now be $758. After my unsuccessful talk with hotel staff who also contacted their regional division for clarity. I emailed Hilton Executive Customer Relations, who also supported this policy. “After reviewing this matter with the hotel’s senior leadership team, I’d like to clarify that per the terms and conditions in place at the time of booking, any modification to reservation dates or room types may result in a change to the room rate. In accordance with those terms, adjusting your existing reservation would require a rate update.” In my opinion, I wasn’t CHANGING my dates, and I wasn't asking for a different room. Please pass this along to ANY and ALL Ontario Hockey, Baseball, Dance, and any other sport or school organization so they may be better informed and be able to make informed decisions when booking and filling HILTON owned hotels for their events. I personally have never ran across this system or policy before. Knowledge is power. Good bye Hilton. You’ve successfully transformed your hotel family into the UBER and TICKETMASTER of hotels. Former Hilton Honours Client,

Great place to stay when in St. Jacobs Ontario as it is close to everything like the Market, Outlets, Playhouse, etc. We have stayed here at least 6 times in the last 2 years and would not consider staying anywhere else. Rooms are spacious with full kitchen with refrigerator, stove, dishwasher and all utensils for cooking. Free breakfasts supplied each day and there is even an area in back to barbeque. Hotel has indoor pool and weight room. Great value for all the amenities.

Expected a Hilton buffet breakfast to be of much higher quality. My grown children laughed about it.

I really liked the layout of the room, the bathing supplies and the full kitchen (you need to be clearer each room has a full kitchen. I had no idea snd I would have brought dinner if I’d known, adding value to the stay). The couch is comfortable but I did not use the tv as there was debris in the remote that looked like fecal matter and I was not willing to clean it! The black out curtains were great. I did appreciate there was a bag of extra linens should we need something. I also appreciate the roll of paper towel. Breakfast was a great surprise and was abundantly stocked, even at 9 when we got downstairs. It was an EXEMPLARY experience. The staff on our stay at the buffet were outstanding and very patient. They refilled and cleaned constantly. They deserve recognition. I saw an interaction between who I assume was a manager and them at around 9:35/9:40 and he wasn’t particularly kind even tho they were trying to clean up. He needed to lead with a kinder tone, imho. I LOVED that tampons and pads were supplied in the public women’s bathroom. A stash of 2 pads plus 2 tampons in the rooms might be nice too. Shower gel vs soap may make more financial and environmental sense. There is a soap bar in the sink should someone prefer that.

The bedroom air circulator blows directly on the bed. It’s very uncomfortable and off-putting. I had to use the office chair and a large pillow to redirect the air or it would have kept me awake Nit that that would have been an issue, the bed was atrocious. The pillows were terrible and there was food under the bed. The dishwasher hadn’t been put away prior to my visit. There is no dish soap to wash dishes and other items I might need to wash. The drain plug was brown with slime. It should be cleaned. The bathroom was not up to standard. The portion covering the pull bar screws was dangling and thus the bar is loose from wall rot. The back of the door is scraped of paint and the toilet seat was loose and dirty. There was no SHOWER CAP available which I expected so did not bring my own. With a fixed shower head you must provide one. The light at the hood fan/microwave was out so I needed to leave the overhead light on as it was the warmest light. This was a frustration as I just wanted a bit of light not to have to close the door. The shower plug was non-functional so I had to remove it entirely. Not pleasant. I also needed to sew up a tear in an item and there was no sewing kit. I do expect sundries at a nice hotel. It was nice to have glassware. Most of the plates were chipped or dirty.

We chose this hotel out of several in the area for its suites, saltwater pool and included breakfast. The suite was clean and comfortable, and the kitchenette was equipped well enough, but could use an updated coffeemaker and better quality coffee. The location is great - very close to the antiques and farmers markets, and a short drive to the village and other amenities. The pool was disappointing. It’s small, shallow, too warm and there didn’t seem to be much movement. There were clumps of hair and a rather large dead bug in the water, and the pool deck is quite slippery when wet. It wasn’t well lit, and didn’t seem to be used much. The breakfast was fine, just average, although there were a number of options, as was the food at the manager’s reception. However, the service was exceptional no- the staff helpful, friendly and accommodating. The hotel was recently renovated, has good wifi and seems to have quite a few long-term guests, which contributed to a lively and welcoming atmosphere. The price was competitive so we would definitely consider staying here again knowing what to expect.

Breakfast was a great selection

The breakfast was a little hectic. You just had to wait for more to come out. They ran out of the cut up fruit. Maybe a little longer would make it easier to accommodate so many people.

Good location, clean

Was woken up at 5am and again at 7 am with the fire alarm

Breakfasts was not impressive either morning. Eggs were cold and dry. Sausage both mornings were under cooked and not appealing-needed done browning-turkey sausage not nice and tasteless. Hot buffet was on the cool side. We are not picky but there was a lot to be desired. You need to really review menu and spend time with preparzz as toon staff. It was not a “Hilton” standard.

Good comfortable large room-very clean. Housekeeping staff went aboard and beyond. Kitchenette well stocked. Loved our stay except breakfast-which could be readily remedied.

Fabulous hot breakfast with foos that actually tasted good. Lots of items to choose from. Room was very comfortable, larger than what I expected. Good amenities and a table to do work was much appreciated. Also, good number of plugs for electronics. Location was easy to get to, quiet, and like that Sobeys and Shoppers Drug Mart were close by.

Check-in staff could have been friendlier.

I had asked this morning for a late check out one additional hour.l was denied from the hotel and supported by homewoodsuites customer service because housekeeping could not accommodate the request.,due to heavy schedule.l have stayed at this hotel 6 nights in the last two weeks and had housekeeping maybe once.However now l am being told there to busy.l am a 72 year old handicapped man who never complains.l have a son in hospital and l am traveling back and forth from toronto .l had told them this but l guess customer service has gone the opposite direction from modern technology.

Very accommodating and pets can stay

Location for st jacobs playhouse theatre perfect. Restaurants close by. Free breakfast was perfect. Staff very accommodating and friendly.

Honestly customer service was terrible. If you don’t believe me, go and find out the hard way, there are many hotel options in the vicinity. I’d recommend going there.

The room was spacious and had everything I needed. The breakfast was good and the staff were helpful.

The bathroom was a bit dusty but the room was otherwise clean

Hotel was very nice and modern. The room was large and had everything you need.

Pillows were flat and the ceiling fan only had one setting (high)

We really enjoyed this visit at the Homewood. The room was clean and welcoming. The bed and pillows were especially comfortable on this stay. My favourite of all was the warm water in the pool which made for a terrific, pleasant swim on a cold, winter's night. Breakfast was comprehensive and tasty. Everything was beautifully decorated for the Christmas season. A very pleasant stay. Would highly recommend!

Nothing.

Everyone was above and beyond. The location was walking distance to the market and the train

Convenient location, very clean and great breakfast.

I've stayed here before, and rated it 4/5, not so this time. Once again, we stayed in a suite. On first inspection it seemed fine, but the bathroom sorely let it down. The finish on the tub has seen far better days, the baseboards are covered in dust, and the grout needs a very good scrubbing. To top it off, the toilet seat doesn't fit the toilet. We skipped using the shower in the morning, as it was truly off-putting.

Great location. Good amenities and good options for the complimentary breakfast.

We had several issues with the room that had to be addressed a few times. Firstly, the thermostat was not working properly, so they had to send someone to fix it. Then the baby crib we requested when we booked was not in the room, and had to return to the front desk to request for it again. When the crib arrived, it was left with no bedding at all. So we had to contact the front desk again to have someone bring it up. Finally, the mattress was extremely worn down, with large indents on both sides, which resulted in a very uncomfortable sleep. Overall, not a great stay.

We love the location, close to antiquing and the Farmers Market. Enjoy having cooking facilities so that we can make a quick meal after shopping and make our own breakfast. The bed was comfy and the room super clean. Parking is close and free. For the most part it was quiet, until the hockey tournament folks got back from practice.

The room was cold and the thermostat not working. Someone came and opened the window unit, that clearly stated,to use the wall thermostat, pushed a few buttons and snarled, it’s working. Don’t use the wall thermostat. Sheesh. Not pleasant. Asked for a second chair for the dinette table so that we could eat together. Folding chair brought eventually but it was filthy. I covered it with a towel. We have booked four times now and always seem to get the view of the dump next door. Definitely want to keep drapes closed. Breakfast was cold and sausage grey. Had to beg for a bagel as container was empty. That’s why we eat in our room. Staff was hit and miss. Depended on who you got. Some very pleasant, others downright rude. The good outweighs the negative but definitely not a five star hotel.

The room was way too hot. There was a weird smell and the coffee from the coffee machine tasted like chemicals.

Better temperature controls in the room. Pillows were bad. Amenities in the bathroom were almost empty.

Very clean, modern decor, spacious comfortable rooms.

No peanut butter at breakfast. Instructions for TV channel guide would be helpful.

The front desk experience was very disappointing. The clerk was not professional or welcoming, she just handed me the room card without giving any directions on how to find the room. After wandering around, I had to return and ask for directions. The room turned out to be hidden after several turns and was located at the very end of a long hallway. To make things worse, both room cards didn’t work. I had to come back with all my luggage and wait in the check-in line again to get them fixed. After a long wait, there was no apology, just said “it should be working now.” Overall, the experience was frustrating from the very beginning of my stay. I will definitely not return.

Unreliable hotel. Cancelled our reservation as they are housing university students. Left our family very disappointing - beware when booking.

Clean, breakfast was yummy and wide selection and lots of room for parking

The staff (ALL) of them were very accomadating and obligimg and very friendly.

Nice property near shopping centre and restaurants. Breakfast was decent but the Manager’s Reception on Wednesday evening was excellent (enough of a food selection to have dinner there). Room was ok but our shower had a loose grab bar, a potential accident waiting to happen. Staff were friendly and efficient. Parking was easy. Overall, I would stay there again.

Not enough long carts. Had to wait 90 minutes. Should have at least 4 or more carts!!

Convenient location, clean, great staff and quick check-in and check out.

The room was perfect for a getaway. Would recommend the hotel

Bathtub had dirt lines , as did the those of our friends ‘ in 2 other similar suites . When survey was handed to staff at check - out it was crumpled up and thrown in the trash in front of the guest ! All 4 reading lights on the 2 Queen beds not working … they actually fell off - ie - only served as decor yet the same ones in our friends ‘ rooms worked . Coffee at breakfast buffet terrible - always lukewarm ; the in- room coffee was hot and okay . Forget about decaf coffee : when pointed out to staff that it was cold , was told , “ yes we know , a new coffee run is being brewed right now “ . Ot never materialized , nor the next 2 days . No simple shower caps supplied - on asking , “ sorry we don’t supply them “ . Linen change only done every-other - day , not daily as expected . Wouldn’t mind the sheets , but no towel replacements after having thrown the used ons in the tub for expected replacements!

Fabulous breakfast, suites are well equipped.

Bathrooms need grab bars, higher toilets, hot tub.

Yes

Great location, great rooms, great staff easy to park!

Clean room, spacious and the staff are great!

Excellent

Shower was out of shampoo.

B

Rooms are very nice, and its very conveniently located for going to the St. Jacob's Market.

So close to St Jacobs market and dining options. Only 10min to university of Waterloo. Great space and amenities. Breakfast was the best I've had at a hotel. Highly recommend. Will stay there again great price.

Very nice.

Excellent room and amenities

The size of the suite is amazing. Furnishings are nice.

Hard mattress, position of the tv; could only view at 35 degree angle to bed. The fridge is very noisy in the middle of the night. Signage for room numbering outside of elevator would direct guests instead of having to walk in the wrong direction first.

Close to market

Large comfortable room

it was good all around

Great value for money.

The room was more then I expected! Beds were comfy and it was close to everything. The staff were very friendly and helpful. The breakfast was great many selections to choose from.

Very good selection at morning breakfast, nice clean room.

Beautiful hotel, beautiful property

Nice, clean and comfortable

The property was very clean and staff friendly.

Great location for our need

Cleaning staff forgot to leave towels and never took garbage out under kitchen sink. Had to take it to them twice

Location was very close to University of Waterloo, which is great. It was safe and quiet. Breakfast was included with our stay, which was good, however it lacked variety. At times we had to request extra toilet paper.

Location is great. I like the overall feel. It felt like a home. I was even inquiring about and considering a long-term stay (i.e., 2 weeks or more). As a Waterloo University alumnus, I would love to come back and spend 2 weeks in the area. i would definitely stay here.

Nice large rooms and comfortable beds. Good breakfast buffet. Only complaint was they said they were going to clean the room every other day and it wasn’t done during our 3 night stay.

Staffs were friendly and helpful!

Liked proximity to Market and Playhouse.

great for business trip

There whelots of children around. However the room was very quiet.

Great location, quiet and safe. Near farmers market. Great staff, always friendly and helpful. Complementary breakfast has always been a staple at Homewood Suites but we would have wish to have more variety and to have reusable dishes, ustensiles and cups instead of one time useable at the common eating area. Not far (10 minutes drive) from University of Waterloo for future Waterloo parents who wish to help their children move.

Great property and we loved our suite

I have Celiac disease, so a room with a basic kitchen was a godsend. It was clean, easy, and comfortable. I was able to bring some food with me, and for at least one meal each day, be confident that I could eat safely.