Donington Manor Hotel

Here’s my hotel review: We booked a twin room, described as being located off a courtyard with its own independent entrance. On arrival, my adult son and I found the hotel itself to be pleasant and well-presented. Unfortunately, when we got to our room, it contained a double bed rather than the twin room we had booked. I spoke to reception and was told there were no twin rooms available. The manager couldn’t explain why we’d been allocated a double room, although there was apparently a twin room available for guests arriving later. When I pointed out that I was already there, I was told those guests had booked directly with the hotel, whereas I had booked through Hotels.com. Fair enough, but it does suggest there may be advantages to booking direct if you want the exact room you’ve reserved. To their credit, staff tried to resolve the issue by providing a Z-bed. Unfortunately, when my son lay on it, it became clear that several springs were missing, making it unusable. Rather than spend the weekend arguing, we did the very British thing, kept a stiff upper lip, and shared the double bed. In the end, it didn’t spoil what had been a trip we’d been looking forward to for over 12 months. At around £300 per night during Download Festival weekend, I was expecting a more premium experience than was delivered. That said, I appreciate that accommodation in the area commands a premium during major events, and the hotel itself was comfortable enough. Overall, the staff were polite and did try to help, but the room provided wasn’t what was booked, and the alternative solution wasn’t fit for purpose. A comfortable stay, but not one that fully justified the price.

On arriving at this hotel we noticed a strange musty smell in reception. We had a short wait outside the building for the night porter on our arrival following our late flight. The porter seemed unaware about our arrival and seemed flustered to find our two rooms as we were traveling with friends. We were given room 5 on the first floor. The room was ok and smelled much better than the reception area. Room had all we required for our stay. Only 2 sticking points were no milk for our tea and coffee and the bed was extremely hard and could have benefited from a new mattress or a mattress topper. Breakfast was good. Bacon cooked from a grill and was very tasty. We were disappointed to only receive 2 slices of toast between 4 people. I expect this could have been rectified had we mentioned this to the waiting staff.

One night stay, twin room for just me, had everything I needed, bed was comfy , no complaints, slept well , continental breakfast was fine to start the day .

On arrival the reception was locked. A piece of paper spelling my name wrong was sellotaped to the reception window telling me to let myself in. The room had stains on the walls, stains behind the headboard, the carpet wasn’t hoovered. The bedsheets were ripped. We had one glass between 2 people and the TV had no signal so didn’t pick up any channels. Nobody answered the hotel phone and nobody answered the emergency mobile number given. I’ve stayed in many places and given its great location, it has to be one of the worst stays ever. The mattress also felt like it had been slept on by a hippo every night for 20 years. After a long drive from Wiltshire for a night away as a couple, it feels more like a punishment than a treat. I wouldn’t even give this room 1 star. I can’t even rate the staff service because I didn’t actually get chance to speak to anyone. Steer clear at all costs.

I was invited to a friend’s daughters 21st birthday celebration last night and I must say what a perfect venue for a special occasion like this! Beautiful looking, food was amazing and the manager couldn’t do enough to make you feel so welcome. Will always keep this place in mind for future special events.

Staff are very friendly and helpful . If there is an issue it's sorted straight away x

Have stayed here numerous times over the years whilst attending Donington Circuit and have always enjoyed my visits. James and his staff are extremely friendly, helpful and attentive. If you want a 5* book into one of the very expensive and bland hotels beside the airport. If you want a bit of old time history, character, warmth and meeting people, then the Manor Hotel is for you!

Visited the hotel for a pre-booked Sunday lunch. The menu offered 2 or 3 courses. My husband and I enjoyed the latter. We were made to feel very welcome , the staff were very smart, polite and attentive. We had drinks at the bar as we were a little early . The restaurant was very festive with Christmas music playing in the background. Our starters were of a good standard, my husband had home made vegetable soup and bread , which he enjoyed . I had hosin duck with salad dressing, it was perfect, very tender.. We both chose the festive turkey and trimmings , vegetables were cooked to perfection and the cauliflower cheese was delicious. We both had pudding , sticky toffee sponge with ice-cream for my husband and apple pie and custard for myself . The pie was perfect , full of sliced apples and the pastry the best I had sampled ! Thank you for a very pleasant meal , we shall return !

Had the most delicious afternoon tea. This was a gift for my wife’s birthday and the experience was great from the moment we arrived. The staff were friendly and restaurant where the tea was served was decked out with Christmas decorations and Christmas crackers on the table. The selection of sandwiches was for every taste. The cakes was the most delicious verity. All in all a great experience.

This place has gone downhill. I recently booked a 3 course meal through Groupon, and had a dreadful experience with the reception staff. Initially they (the reception staff not groupon) cancelled the booking, then after telephoning they said customer bookings are honoured but customers need to telephone in. Then another person lost the diary and booking so wanted me to email him my original booking. On the third occasion all I got was grief while the man complained at Groupon and blamed everyone else but himself. Apparently they are losing money on every booking, so dont want any customers. Its a ridiculous situation and just terrible to have poor customer service like this. I really feel for the staff but they do need to get things sorted out with Groupon.

Went for Sunday dinner on a groupon deal, very nice and staff were very good, all 3 courses were lovely especially for the price we paid,Beautiful place

A memorable 80th birthday celebration lunch on Remembrance Sunday at this historic hotel. From the warm welcome to the final farewell, everything was excellent. Special mention of the chef. A treasure, indeed. The food was an imaginative twist on classic quality. A surprise song chorus and birthday treat from all the staff made the day extra special.

We booked a groupon for 3 course sunday lunch for 4 people including a drink at a bargin price ( less than £20pp) . Beautiful venue, very attentive and friendly staff. We had wine , ham hock terrine, roast beef with all trimmings and apple crumble . Menu a little different to advertised on groupon but we were still happy. A real bargin for what we paid and we would certainly go back on the same deal. My only slight niggle was the main course could have been a little hotter. Even so highly reccomended.

Had an afternoon tea here. Very nicely presented and a good selection. Good parking on the front . Nothing was too much trouble and the owner had a conversation with us after our tea. Very interesting . We would return .

It all sounded lovely. A private room with own entrance. Bar and restaurant facilities. We entered the car park which looked like a secondhand car showroom as so many cars for sale. There was a vehicle parked directly in front of the entrance to the courtyard which was where we were put with the number plate UW1ANKER. Not nice!! We received a text with a code to get us into the front door of the two units where we were located where we found our key in the door (as told). There was a small dollop of dog poo just to the right of the door. We entered the room which reeked of mustiness and damp and found a tin of roll up cigarettes on the floor. The bed, whilst clean, felt damp and the bed itself was so uncomfortable. Every time you turned over you got a spring up your rear end. I wouldn't use the shower as I thought I would come out dirtier than when I went in - full of black mould literally from top to bottom. We were unable to get replenishment of any hot drink sachets as the reception was closed. In fact, for the whole of our two nights stay we didn't see any member of staff at all. All in all a very unpleasant experience which we won't be doing again.

Nice selection of sandwiches and cakes,very nice seating area and attentive staff with nothing too much for the customers needs.

A very pleasurable way to send a Thursday afternoon sat in the bay window enjoying afternoon tea here at the Donington Manor, one of the best I have had. Many thanks to James and his team for making us welcome, we will be back.

Wunderschön. Nah bei Donington Rennstrecke

A very pleasurable way to spend a Thursday afternoon, sat in the front bay window at the Donnington Manor for afternoon tea, one of the best I’v had. Many thanks to Mark and his staff for making us welcome and the service provided. We will return.

We were sent a text

An enjoyable afternoon tea for two. Nice food, well presented. Lovely selection of sandwiches, cakes and scones. I recommend it.

Very good staff and provide quick response when dealing with an issue. Good place and l would stay there again

This was the 4th time I have stayed at the Donnington Manor whilst attending events at the nearby Race Circuit. It really fits the bill for what I need, just 5 miles from the circuit, good parking, and despite a big party on at the hotel during my stay, my room was really quiet.

Afternoon tea for my husband and I today 1 august 2025 ! It was awful ! It was an anniversary gift ! The sanwiches were out of the freezer , cold limp lettuce leaves tasteless tomatoes , cakes still partially frozen ! 2 scones that were partially frozen no clotted cream just jam and whipped cream ! We had to ask for our Prosecco nobody offered more tea or even hot water ! My husband did eat it as he was very hungry but I’ve worked in catering most of my life and I would never serve anything so bad ! Very very disappointed we won’t be returning Thats for sure ! Staff need training on how to greet and serve customers ! Worst afternoon tea ever

This was such a beautiful hotel with spacious rooms and beautiful decor... our only problem was that we didn't stay long enough as we arrived late in the afternoon and had to leave early in the morning!

Excellent location

Nothing really. It’s a pleasant place!

Excellent location and room provided was very clean, well equipped and superior to that booked. Staff were really friendly and helpful. No evening dining available on site but plenty of options nearby and had very good breakfast. Good onsite parking and would happily revisit for longer stay.

Clean and good sized rooms.

No bottled water

room exellent

no problems

The room was well appointed and comfortable, which made for a good nights sleep. The bar was reasonably priced for the area. The staff we're friendly and helpful. Overall I enjoyed my stay.

The lack of available food for the evening was a bit of a let down. However, I believe this is temporary as they are currently without a chef.

Nice hotel, spacious room, nice bathroom, nice touch with the bottle of water and biscuits. Highly recommended.

Staff was fantastic couldn't do enough for us

Room was a bit dated

Friendly staff Good breakfast Very accessible for Donnington Park racetrack

I couldn't fault any of it! It was a lovely afternoon tea, with plenty of coffee and tea as well. There was plenty of variety of fillings in the sandwiches, with a couple of wraps included as well, which was a nice touch. The scones were absolutely delicious. I was told they were home made and I could certainly tell they were! Wonderful. I would definitely recommend an afternoon tea at Donnington Manor Hotel. A added bonus, the staff were lovely and very attentive as well.

I found the room to be comfortable.

I was put up in a room in the courtyard and not in the hotel itself

Lovely room right in the courtyard, gets lots of sun. Great staff, brilliant location

The blind on the window does let a little bit of light in, could do with a blind that fits the window better. Though this was far from bad enough to be a deal breaker, everything else was fantastic!

Lively hotel. Bus stop next door that goes straight to east Midlands airport. However, the single beds are tiny and I struggled to sleep.as my feet hung over the end of the bed, tiny shower also. Tea and coffee facilities and TV The area is nice. Lovely quirky pubs and a local coop all short walking distance

Good location

pleasant stay , comfortable room and very quiet. Checkin starightforward enough , but once I had umpacked , I was then told I had been put in the wrong room and was asked If I would mind moving to another room. Straightforward enough , so not a big issue . Room was clean, bathroom with bath appreciated. Nice village Castle Donington, have been in the area many times but never actually been in the village. Several good pubs and a couple of takeaways .Will stay here at Donington manor again when down that way again.Thanks

Very fancy for me needed somewhere to stay before download festival for exactly that staff were helpful gave me and others there earlier check in

Beautiful building Hosts very attentive Breakfast cooked on the outside BBQ by the chef was amazing

2 people staying in room and only 1 bottle of water supplied

Nice location, staff were friendly. Hotel is tired and the stairs could do with re gripping as a slight hazard (lots of old winding stairs to get to your room) bathroom light didn’t work, reported but not replaced. Bed was ok, pillows a little flat. However, I could be over critical here as it was grand for us for our stay. Didn’t eat, so cannot comment on food, however the chef was out the front doing a bbq style cook out which looked great. Very close if you have download tickets and there was a free shuttle bus to donnington park right outside the hotel.

If you’ve ever dreamed of enjoying a relaxing Sunday roast while starring in your own episode of Fawlty Towers, then Donnington Manor Hotel is the accidental comedy venue for you. We arrived for our roast at 2:30pm and were greeted not by a host, but by the chef himself — presumably because the waiting staff had entered a witness protection program. He sat us down politely, and that’s when the DIY experience truly began. No cutlery on the table? No problem — just grab your own. Self-service Sunday roast, who knew it was a thing? Meanwhile, half the breakfast buffet was still out, which is exactly what you want mid-afternoon. There was even a lone packet of Weetabix on display, looking like it had survived a small war and was waiting to be rehomed. Honestly, I considered taking it — not to eat, just to get it out of its misery. Our waiter — a living tribute to Manuel from Fawlty Towers with the attention span of a particularly distracted goldfish — forgot our drinks, brought us dessert menus, then snatched them away before we could order, only to bring them back later like that was the weird part. When he did finally take our drink order, he looked like we’d just asked him to list every cocktail in the known universe. After some deep thinking, he bravely suggested a San Miguel. I agreed. Bold choice. What arrived? A Cruzcampo. Not sure if it was a test or a prank, but either way I drank it — mostly out of confusion. The pièce de résistance? The waiter dropped four plates and several glasses right next to us. CRASH. Absolutely everywhere. The noise, the chaos — it felt like someone had fired the starting pistol at a crockery Olympics. Honestly, at that point we were just waiting for Ant & Dec to leap out from behind the buffet and shout “Surprise!” He also strongly encouraged us to order the crème brûlée, telling us, “The chef needs to get rid of it today.” Hard sell, but nothing gets the appetite going quite like “this needs binning if you don’t eat it.” In short, it was a shambolic masterpiece. Wouldn’t recommend — unless your idea of fine dining includes missing waiters, random beer swaps, haunted Weetabix, and a strong chance of flying crockery.

Wow. Where do I start? Judging from the reviews, if you want a cream tea or a dinner, this place is quite good. If you want somewhere to stay, avoid this place like the plague. We booked this room quite late as we were working in the area and needed somewhere to crash for the night. Upon arrival, my colleagues, who were sharing a twin room were given their key, while the guy on the reception searched for my key. Eventually he found a key and gave it to me. I found my room and tried the key, which didn't even fit in the barrel. But as I tried to push the key in, the door pushed open. As I entered the room, the smell of damp was immediately apparent. As it was quite late, I decided I had no choice but to stay. There was an extension lead running from a socket in the room that went out through the window, which meant I could not close the window all night. There was an en suite so I decided to use that before I went to the bar. I opened the door and went to walk in and walked straight into a cobweb. Down in the bar, one of my colleagues had bought a drink and had taken a photo, which he showed me, of the drip tray under the berry cider. This tray had white mould spots in the liquid. We finished our drinks and retired.

The private secure parking

The room I was in smelt of damp and you can tell it is really old. Really needs a thorough renovation. It was ok for what I was using it for, just a place to get my head down over the race weekend. But wouldn’tstay here for a get away/holiday.

I wasn't going to put a review on here but due to having no response or apology I have decided to put on the email I sent to Donington Manor. Hi I'm not normally one to complain but I really feel the need to inform you about our recent stay. We booked in on Tuesday the 20th May and checked out on Thursday the 22nd of May. I had booked it for my husband for his birthday but we were left very disappointed with a number of issues. One of the reasons I chose your hotel was due to you having a bar and restaurant onsite, I was already aware that this option wasn't available on Tuesday so that wasn't a problem. So we had decided that Wednesday night we would dress up for the occasion of my husbands birthday and dine in your restaurant and have a few drinks in the bar, but the reception and the dining area and bar were closed up all day and there was no one around for us to even discuss the matter. On the Wednesday morning we were woken up at 8 am by the workers outside our room blaring out music, which left us a little annoyed but we managed to get back off to sleep until 9 am when we were woken again by someone unlocking our door and proceeding to walk in !! I managed to shout out to them and a lady shouted sorry ( I'm presuming maybe a cleaner) but it's totally unacceptable. Then Wednesday afternoon someone tried the door again, but didn't open it. I suffer quite bad with anxiety and I felt very on edge after that, and it without a doubt affected our stay and my quality of sleep. We also spoke to a gentleman outside who was booked in and couldn't get hold of anyone and he had been waiting hours ! I do agree with other reviews I have read that the rooms need updating, but for us that wasn't the major problem but having access to the reception and dining area was and the lack of consideration to the privacy in our room. We would have loved to have tried your food either for breakfast or lunch but sadly that wasn't an option for us. The idea was really for us to have come and relaxed and had everything we needed within the hotel, not having to go out and find places to eat and drink elsewhere. When we first arrived at the hotel we were told just to shout up if we needed anything, such a shame there was no one available to do this. I really feel that we didn't get the service we should have had for the money we paid. Please take this complaint on board and hopefully make the necessary changes to your establishment in due course. For your reference we were in room 26.

location

charged twice, hotel has gone downhill over the years will not use again

Lovely greeting at reception even though our digital booking confirmation for afternoon tea didn't tally with the hotel's . Not to worry, the hotel staff made us feel very welcome . Our afternoon tea was served with smiles & courtesy , lovely Colombian coffee, freshly cut sandwiches and an array of home made cakes. My husband especially enjoyed the wonderfully light Victoria whipped cream sponge cake . All delicious . Happy to recommend , will return but will ring first just to make sure we are expected next time .

Location, bed and pillows very comfortable. Tea and coffee in room

Water cold in the shower. Tv wasn’t in the same room as the bed.

Authentic original historical creeky hotel , from 1760s with super friendly multi tasking staff with a decent fresh Malbec . Hope to stay again. Help keep these precious places open.

Nowt

Staff very helpful, problem with heating ,solved within minutes Also left the car for 7 night's while in Spain for a extra five pounds per night

Nothing ,but only stayed one night

Old school looking from the outside

How dingy and tired it was inside , lots of repairs shabby looking , very neglected In a time warp . Needs a major upgrade , no breakfast available even though it was included in price . No after hours contact that was answered in a situation. I booked a suit with 2 large beds and ensuite , I was presented with a very small room double bed nothing like what I had booked , was told by the manager there was no such room at this hotel and he’d have to have a word with booking .com why these photos were on this booking site 🙄😳😱 I was offered the only thing remotely available for a one slightly bigger bedroom , and small bedroom with a bathroom down the hallway to share . We only stayed one night of the 2 , ran out of hot water in shower first night on first shower , no hot water next morning . Bathroom very dated and shabby . No one in reception when we left . Mailed management on booking site , asking for refund on at least second night , no reply !!!!!! I wouldn’t recommend this venue , big disappointment.

It’s a beautiful period building with lots of original features. Great location in the village so easy to get to local shops and restaurants. Evening meal was lovely. Locally sourced food and home made bread. Room was a little cramped and bathroom tiny. Fine for our one night stay.

The staff were all lovely but there weren’t enough when we checked in late afternoon. Receptionist was having to answer the phone, check guests in and serve drinks at the bar. She summoned help for dinner time and that was fine. We were happy to be patient but it could have been annoying.

quirky, convenient but now feeling and looking tired

Was a lovely old style hotel, the staff were very helpful and nice to chat with. Easy location to Donnington Race track, and walkable to pubs in the village.

As always the service was pleasant, helpful and friendly.

My husband and I went for Sunday lunch using a Groupon offer - the food was delicious, from starter through to dessert. The main we chose was beef which was excellent, the accompanying vegetables were al dente not mushy, fantastic. Staff were attentive, we would highly recommend and we will visit again for lunch. Thank you.

Worn furnishings, broken tiles in bathroom and black grout, cold - neither the central heating nor extra wall heater worked, uncomfortable bed

James Blick is the owner manager of this carbuncle on the face of Derby. He is a hotelier, entrepreneur with over 35 years experience...blah blah and is a man of overwhelming self importance. Paying for a superior room, we received room 26 in the courtyard which I described to him as 'no better than a flop house'. He took umbridge and I had to hang up after listening to him whining about himself. Received refund from Hotels.com 30 minutes later. I enclose photos of this 'recently decorated room' (I will allow the reader to be the judge of the validity of this statement) but cannot include the foisty aroma that would have shamed a rugby team. We were informed more biscuits and shower gel could have been provided upon request, just a shame they couldn't provide the bath they advertised. Will also follow up with all the appropriate authorities. Sad that this individual could not listen to genuine concerns and respond professionally.

Donington Manor Hotel could do with modernisation and renovation work. It is a quirky place with character. Parking + check-in were fine. Went to dinner across from the hotel at Castle Inn which was lovely. Was booked into room 11 (twin) and my room was not clean at all - not talking about a little dust. There were many cobwebs, spent about 10 minutes removing spiders in the main room and the bathroom. Bathtub had black bits in it, 1st bed had markings on the bedding, 2nd bed had markings in the bed. Bedside drawer handle was broken. Even with the instructions to lock the door, I couldn't tell from the inside whether the door was locked. I was travelling solo so made me feel unsafe and uneasy. Charging points nowhere near the bed/accessible, even with a long charging cable. I spoke with staff at reception to ask for my money back as I wished to leave the hotel due to these conditions, they offered to show me other rooms first. First few were just as unclean as my room and the next couple were OK but didn't have any charging points near the bed so wasn't suitable for me. The last room they showed me did have charging points by the bedside and was, for the most part, clean enough that I felt like I could sleep there - there were still bits around the room that had built up dust but the room was a lot cleaner than my initial room and had a much better locking mechanism on the door. I agreed to move to that room but I will not be returning. I do NOT recommend!

The location was close to where we wanted to be.

Booked an accessible room and couldn't get the wheelchair through the door,it was extremely tight and hadn't got a big enough turning circle to get the chair Into the room and the bed was in the way, as well as the door not opening fully because of the radiator.The floor was not flat due to the raised lip on the floor and the whole room was small. There was no toilet roll in the room and asked twice for some and waited 2 hours for it.The carpet was filthy and needed a good Hoover we found several nail clippings and the bathroom floor needed a good sweep. We were booked for 3 nights and only stayed 1 and will not be recommending to any of our disabled friends.

Friendly relaxed atmosphere and lovely spacious room

My room was very clean and comfortable. The food at dinner and lunch was excellent. The owner and all the staff were very friendly and extremely attentive, catering to all the needs of everyone in our party. We all had a fabulous time. I would certainly consider staying here again.

The hotel was a little tired in places but, speaking with the hotel owner he said that he is now concentrating on working hard to bring the hotel up to a much better standard and I believe that he will be true to his word.

We took my mother and father for a Sunday lunch anniversary meal, on entering I though oh no as the building is very old and tired, however, the dining room is beautiful and the food was absolutely amazing, the service was impeccable, nothing was too much trouble and they made my parents anniversary special with a note on the table and complimentary drinks, we will certainly be returning , please people give this venue a try

Went for afternoon tea as a birthday gift and I can honestly say how amazing the staff and the food was excellent, so warm and welcoming! My mum forgot to tell them she was vegetarian they made a whole new platter just for her no questions asked! I’d recommend this to anyone who wants a nice day out for any occasion, there was that much food left over we asked if we could take it back with us and they said it’s completely fine! Compliments to the chef how fast he made the food will definitely come back! THANKYOU for you kind words and warm welcoming

Absolutely recommend lovely welcome snd brilliant service . So warm friendly and towards me and my daughter . It was my daughter birthday so we had afternoon tea for 2 which was delicious. I’m vegetarian and they didn’t know so the chef change the food for me . We was also offered water and another pot of tea . We had the whole place to our selfs it’s very clean and beautiful old building . Definitely will go again I got brilliant offer on Groupon.

Attended a family party at the hotel and had a good stay. Friendly and efficient check in and excellent breakfast.

Last week we took friends for a meal at the Donington Manor. We had a super evening and James made us feel very special. The dining room was candlelit and the food superb. My husband and I are vegan and they have a delicious vegan menu. Always a pleasure to go there for dinner or drinks.

Very old building first time visit for Afternoon Tea. Prawn, fresh salmon. Ham and cheese and egg and cucumber sandwiches. Nice selection of home made cakes and scones with clotted cream and strawberry jam.Tea and coffee endless. Nice afternoon out won’t be everybody’s cup of tea in an old building but I must say it’s very good value for the money nice pleasant staff too.

Lovely Afternoon Tea, Helen was a superb waitress and a star. Lovely choices of sandwiches and cakes in a beautiful room, with tablecloth and China cups. 5 stars. 2 of us are gluten free and the choices have been the best Afternoon tea so far. Thank you for a wonderful experience. Babs xxx

It's good value for money. Staff were very friendly and helpful. Room was large, not very warm until we ut electric fire on. No heat on towel rail though. Hotel and some furnishings a bit tired. Needs tlc I think

No breakfast. Too expensive

Hotel was too cold. No heating on when hit there. Radiator in bedroom jot working was like a fridge. But a heater was supplied and rad fixed

Staff were very friendly, room was huge. Breakfast too was excellent with several options. Handy for east Midlands airport and Donington Park

Decor felt a little dated and tired. Though room was clean, bathroom had a few odd marks/stains here and there.

Booked here for 3 people to share a room near the airport . Advertised with a restaurant , bar , reception etc . We arrived at 2pm for check in to find it in darkness and all locked up . Virtually no phone signal there to ring anyone up. So we went across road to the castle inn to use their WiFi .( loverly pub) . Got hold of someone about 3 pm ish who said she be at reception. We went over and she was there a very friendly girl who showed us to our rooms ? . Sorry do you mean room ? No the hotel is shift so we put you in 2 rooms in an outside bit . Room had 2 electric heaters in it and was like a tropical rain forest with the heat and the damp . The room was shocking as in shocking. . Smelled fusty and damp , plug socket hanging off the wall that had been stuck on with blue tack !!! A extension lead nailed to the bathroom wall for to and kettle . The bathroom what I could see of it as lights didn’t work looked like something out a horror film . Too late to do anything so went to sleep . Told other lad not to bother coming as it’s a dump . At 11.30 pm I was awoken by some guy banging on my window ! . His car was in car park and barrier had gone down and he did not have a code . I took him to reception that was locked up rang after hours number no answer so I went back in . £90 I paid for this and it was disgusting

Near bus stop

Everything! . I’m not one to complain but this place was disgusting . We start with the lady on reception who was very nice and friendly . We arrived for our 2 pm check in to the place locked up , empty and in darkness . Impossible phone signal there so went to pub opposite and connected to WiFi . 3 pm got hold of someone who said she meet me at reception. We booked purposely here as it had room to accommodate 3 ppl . She said bar is closed , restaurant not open , in fact hotel shut so put you in 2 rooms in stable area . The room was damp and 2 electric fires at full pelt made it feel like a tropical rain forest . The windows did not open so went had to keep door open to try and vent the heat out , the kettle was on the window chill connected to an extension lead nailed to the bathroom wall ?? The socket on the other wall was stuck on with blue tack !! . The old bed was more like a hammock. The bathroom lights did not work. Only one low dim light so impossible to shave . Black damp on ceiling. The bathroom was something I’d expect in a squat and thought I’d be cleaner to me not have a shower . Then at 11 pm I awake to banging on my window so had to go out to see what’s happening and some guy can’t get his car out as barrier gone down and not been given a exit code !. I return back to the squat where the wind has got up and some stable door slamming all night . It is hands down the worse place I have ever stayed at .tried to contact hotel and nothing g back from them .

.

Dropped in for an impromptu business meeting with colleagues, left feeling like we’d died and gone to heaven. With little notice a meeting room was laid on, teas and coffee suddenly appeared, and before we knew it a fantastic lunch was laid on. Nothing was too much trouble, how rare is that these days? Absolute find when you need a change from identikit soulless corporate meeting venues. Thanks to the staff for looking after us so well in such a short space of time

Friendly staff on check in and check out, the room was very spacious - more so than I imagined, the bed was incredibly comfortable, the wifi was easy to get on to and the TV and iron both worked! The hotel and room itself had great character.

There wasn't anything that I didn't like! At a push you could say that the bathroom was a little dated, but it all adds to the character!

Was so refreshing to be served promptly with no fuss, nothing was to much trouble

Room was great lovely hot bath

On arrival my room had no bedding. I was then moved to another room with no bedding as well. The third room I was given had bedding but the heating did not work. The duvet covers fit the bed correctly but the duvet inside is not the correct size leaving lots of loose material with no duvet inside, which doesnt help when the heating does not work. The room does not have a secondary method of securely locking the door from the inside. Other than this the staff were understanding and helpful.

Great location - attending a gig in the Castle Inn

Tv is a little small and WiFi is intermittent

Very welcoming and friendly stay in an historic hotel

The location was ideal and the staff were very helpful, The courtyard outside the room was very attractive. The parking was very good.

On arrival we were told reception was part time and they were not cooking that evening, The grout in the shower was black in places and we wondered about its cleanliness. Complimentary tea and coffee were not replenished.

The staff were very helpful

Lack of hot water but that was soon rectified