Hotel Victoria, a Gran Meliá Hotel

Beautiful traditional hotel with excellent facilities. Great bar with great views over marina and city. Superb pool and pool facilities.

Area has been affected by over tourism outside the hotel. Huge nightclub next door, clientelle spills out into street creating noise at night if you have a room at the south end of the hotel you will notice this. Also we were initially given a room ( 504) which has ongoing construction work directly outside the window. At check in this was not explained although they did offer an upgrade for euro 150 if we didn't "like" the room. We complained and a free upgrade to a room at the back of the hotel which was much nicer and was appreciated.

Great location. Nice room. Good staff.

Can’t think of anything

Great luxury, superb staff, perfect hospitality

N/A

Very nice good level of service

The pool area has been refurbished to be honest it’s a bit bland they need to put plants and trees around to soften it. Also the level of service around the pool has dropped significantly from previous years

This place had the best Pool - both indoor and outdoor- and the Sauna ❤️ great central position near local restaurants and all the action! Also they have parking so we had freedom to come and go as we pleased with our car! Beautiful hotel.

The location and view from the room was wonderful. The staff were really lovely and friendly

I can’t think of anything I didn’t like

Not much to like - the only good thing is that the bed sheets were comfortable. Views are nice.

Where do I start? This is not a 5* hotel. This is more of a 3* hotel. The carpets in the corridor where room 1000s are is filthy and run down. The staff are quite rude and not 5* level trained. Housekeeping cleaned crockery in the sink! Never have I seen anything like it. For 5* service nobody took our luggage to our room - we had to lug it up and down stairs. There were around 20 guests staying there for my brother’s wedding and the staff knew this but we didn’t feel welcomed at all.

Situation good, rooms spacious, breakfast wonderful

Hotel is a little dated… could use an update

كل شي فيه رائع

لا شي

All around great Meliá Level Experience

I’m zooming a saw a

Frühstück und Räume toll. Personal wirklich sehr freundlich und zuvorkommend. GYM prima

An manchen Stellen konnte man erkennen, dass das Hotelgebäude nicht mehr ganz taufrisch ist.

Nice hotel, but no 5 stars! Everything in this hotel is tired. Management is absent, staff lazy and do what they want (or rather nothing). Everyone is just waiting for a big renovation, until then we have to accept it as it is. Not too expensive, they know they can't charge as much as (other) luxury hotels. So far, 3 days into my week here, I noticed the following: - Turn down service only 1 night out of 3 - Very poor cleaning of rooms. No tissues, q´tips or tooth paste in bathrooms. - No replacement of water and coffee in the room until I asked for it on the third day - I made a dinner reservation outside on the terrace, but it was closed when I showed up 2 hours later. They were afraid it might rain later the same evening! Every out-door restaurant in the neighborhood was opened, so was even the terrace-bar in the hotel. Obviously it's troublesome for the staff to walk from the kitchen and all the way out to the terrace! Who cares that no income is generated when they turn down diners? Not the staff or FnB management anyway. - The nice restaurant at the pool side is still there, but have changed the meny. Too troublesome to grill fish and serve tuna et cetera. Instead they only serve burgers and chicken wings and that kind of food. - Sun beds and other furnitures around the pool are made of heavy metal and are at least 25 years old But, as I said, it's relatively cheap which is positive!

كل شي خاصة الموظفون. Aimar لطيف جدا و خدوم

لا شي

Found a cockroach in the middle of the room once I entered the room and when I told them about it they didn’t seems to care that much that’s why I cancel the rest of the nights and changed the hotel

Traumhaft

Location

Value comparing the facilities Old furniture

Lovely spacious room with a large balcony and stunning view. Great breakfast.

No balls allowed in pool, no beach in walking distance.

Have had nothing but frustration dealing with this hotel. Made a booking and had nothing but confusion, rude behaviour and incredibly bad communication. Got so frustrated that I asked verbally and in writing that the manager contact me due to all the issues I encountered, the manager never responded to this day!!!! Based on the total lack of response I cancelled everything. After reading the reviews I’m glad I did!! 💯 this is not a 5 star hotel!! I’d stay well clear of it.

The location and atmosphere were fine. The Red Level was quite basic and poor compared to other Level experiences we have had. We raised this with Isabella, the general manager, who was not concerned about whether we left the hotel for another hotel and did not try to keep us at the hotel. She didn’t speak with us again (thankfully!). Carlos of guest experience on the other hand was sympathetic and very helpful and obliging. He will go far…

Overall we had a great stay. The refurbished room was super comfortable and the hotel is very clean throughout. Pool is great with plenty of sun loungers and a good bar service. Gym small but nicely refurbished and very clean. In line with other reviews, the communal areas need a major refurb (carpet in hallways is particularly tired) and the building work at the hotel conference centre could be bothersome if you are a light sleeper so check if it’s ongoing if this is likely to be a problem.

Todo. Las habitaciones, los lugares comunes, piscina, terrazas, gimnasio bar lobby, todo excelente!!

Nada.

Food was really good and staff at breakfast couldn't do enough for us. We booked into the red level and the lounge was a great benefit. Room on the 9th floor ensured great views. The beds were incredibly comfortable. Pool area was very clean and quiet.

It was quite a long walk to the centre of Palma but we mostly walked and nice along the front and taxis were quick when we chose that route.

Great staff nothing to much trouble Great breakfast and cocktails

Nothing

We had a fantastic stay at Gran Meliá Victoria and would happily return. From the moment we arrived, the staff made us feel welcome. We were greeted with a glass of chilled Prosecco, which was a lovely touch and a great start to the holiday. Our room was stylish, spacious and very comfortable, with one of the comfiest beds we’ve slept in. We stayed on a half-board basis but swapped dinner for lunch each day - no problem for the staff. The food was excellent, with lots of choice. The restaurant staff were always friendly and attentive. A special thank you to Ana Luisa, who looked after us every day and always made us feel welcome .. The hotel has a partnership with Audi, so we took full advantage of a complimentary Audi Q6 e-tron for the day! The hotel is within walking distance of Palma’s Old Town, although in the 34°C summer heat we usually took a taxi instead - around €15. Overall, we honestly couldn’t find much to fault. The hotel is elegant, the food is excellent, and what really stands out is the staff. Everyone we met was friendly, professional and genuinely wanted us to enjoy our stay. We’d definitely stay here again and wouldn’t hesitate to recommend it to anyone visiting Palma.

LA reception inadmissible ,carcérale par un homme d' un certain age et soit disant par son chef ,à notre arrivée .Une honte compte tenu des sommes investies... nous étions 3 ( ma femme et notre petite fille agée de 18 ans ) pour 2 chambres vue mer et cathédrale . Nous souhaitions les 2 chambres à proximité.....impossible. Nous avons été à 2 étages différents.... En repassant devant la réception, un peu plus tard , j' ai pu constater que des nouveaux arrivés avaient droit au verre de Cava...Nous RIEN ! Quelle différence de réception avec l' hotel CASTILLO SAN VIDA ou nous avons l'habitude de descendre Avec toutes nos excuses de vous avoir importunés ....Nous ne pensions pas à une telle réception dans un hotel MELIA 5 étoiles ! Et, Impossible de partir ayant payé d,avance ou abandonner les sommes versées . Dominique Fiscel Le chalet , chemin du Paradis 2 3963 CRANS- MONTANA (SUISSE) OU; Le Garden House 2 avenue Hector Otto MC 98000 MONACO

The staff were so helpful and always with a smile .

The gate on to the marina closing at 11pm

I have filed police reports and fraud complaints with local authorities and U.S. government agencies, submitted formal complaints regarding the hotel’s handling of this incident, and am pursuing legal remedies. For a hotel that markets itself as a five-star luxury property, I expected professionalism, neutrality, and concern for guest safety. Instead, I was removed from accommodations I had paid for, denied the opportunity to secure my belongings, and left feeling unsafe. I cannot recommend Hotel Victoria Gran Meliá based on my experience.

Came for a Short Break. Although this is an old Hotel The interior Lounges, Restaurant and Terrace were Beautiful. Mellow Singers on the Terrace Restaurant of an evening. The Staff were all extremely friendly and the Breakfast was really good. The view of the Waterfront and Cathedral from our room was Fantastic.

We stay in Melia hotels often and had high hopes for this hotel. Our welcome wasn’t the best first impression. In other Melia hotels, the Level has a separate check-in, this hotel didn’t and the reception wasn’t particularly warm. The communication wasn’t great and we didn’t realise both our rooms (we were travelling with our adult children) had been upgraded. There was some confusion as the rooms were very different (we’d booked the same rooms) and there were issues with the outside space in one of the rooms. A very helpful and patient lady called Pilar, explained what had happened, but it wasn’t a smooth check-in - although we did of course appreciate the upgrade. We had a great holiday overall as Palma is so beautiful and the views from the hotel terrace were amazing. There were also many lovely, hard working members of staff who made a real effort. Special mentions to Ana Luisa and Arianna in the level lounge. But there were some issues. All of which we raised at the time. There was building work of some kind adjacent to the hotel which periodically caused a large part of our room to noisily vibrate which was really awful. When I first brought it up I was told, yes they knew and they’re having to put up with it too! I was also told another time that ‘everyone was complaining about it’. I do appreciate these things are outside of the hotels control but as they were clearly aware shouldn’t we have been advised at check-in? Press reader was advertised as a perk of being on The Level. We often use it and consequently none of us had brought magazines. It wasn’t available, in fact most of the staff had never heard of it. The terrace we had with our room was very strange. It was huge but not an attractive space. It’s hard to describe (I have video!) but it was like a prison exercise yard? We even found cigarette butts! It wasn’t giving luxury as the kids say. The carpets in the corridors were awful!! Stained and dirty. I’ve never seen this before in any 4/5 star hotel. The Red Level offered less than any other Level we’ve visited. Less comfy seats, less choice of cocktails, less staff and less choice of food. Not sure why? I chatted to other holidaymakers who completely agreed re the Red Level offerings. The description of the facilities is out of date too - No library? No TV? I wonder if it’s moved recently and the description had not been updated. All in all, despite some great staff and great views, we wouldn’t rush back.

The staff were amazing. Also the facilities were very clean.

The room we were given was next to the lift shaft and as a result very noisy. Also the location is a bit sketchy

Location, service and pool

Το δωμάτιο που μας έδωσαν ήταν δίπλα στο ασανσέρ και δεν κοιμηθήκαμε τρία βραδυα Επίσης το room service ερχόταν στις 15:00 για να καθαρίσει το δωμάτιο την ώρα που κοιμόμασταν

This is the second time we have been to this hotel, albeit the first time 10 years ago. The first time we loved it and the second time again it was just as lovely. It has been refurbished since, fabulous terrace overlooking the marina and the new pool layout is great. This time we went red level and would do so again. It is only a 20 min stroll along the promenade into the main centre and there is a new upgraded cycle route alongside. The service at this hotel though is genuine and all staff are so very friendly and helpful. Restaurant food really tasty. We will certainly return and if you do read any less positive reviews you should really take them with a pinch of salt.

The hotel breakfasts are very good .

Our room wasn’t the best as we were adjacent to a building construction

Many thanks to Sarah and the rest of the Guest Relations team for making our stay extra special. Love the hotel and its location. Very comfortable beds and pillows. We hope to be back soon. Hasta pronto!

Very clean and the decor was very nice.

Nothing really to fault

Pool, room, public areas, breakfast

Nothing

Die Lage und vereinzelte Angestellte vom Hotel waren sehr freundlich. Aber nur einige!!!

Das Personal war zum Teil sehr distanziert und beim Frühstück musste man immer wieder feststellen, dass man sehr häufig nicht beachtet wurde.

I wouldn’t consider this a 5-star hotel. The pool area was very noisy due to ongoing work, with constant banging from workmen, and the hotel’s location next to a main road meant traffic noise was also quite disruptive. The food was lovely overall, although the breakfast price per person felt quite high for what was on offer. Most of the staff were very welcoming and friendly; however, the management did not reflect the same level of hospitality. I therefore would not stay at this hotel again.

Had a lovely time when I stayed there with my girlfriend. The hotel’s view of the sea and the cathedral was the one thing that we really loved from the beginning. Unfortunately, there was some construction in the nearby area. The Red Level is neat and comfortable, and the pool is really big and refreshing. Huge thanks to Carlos for looking after us throughout our stay and making sure we were well cared for, and huge thanks also to the rest of the staff, who were very helpful. We will definitely return in the future

Nice lobby and pool

Offered an upgrade for €200 which we declined and they gave us room next door to hotel construction-started at 7am ! We asked to be moved. Why put people in that room knowing you have others free and ask them to pay for upgrade. Doesn’t leave a good taste. No apology re construction either. Doorman was excellent however.

Great location and facilities and well appointed rooms and facilities staff very helpful

The Grand Meliá Victoria has some genuinely stunning elements, but overall we felt it fell short of the 5-star experience we were expecting. The positives first: the lobby is beautiful, the pool area is lovely, breakfast was excellent, and the staff were warm, helpful and a real credit to the hotel. The marina views are absolutely stunning. However, there were several things that really let the experience down. The corridors leading to our room were very tired, with carpets that were heavily stained and grubby looking. First impressions matter, and this immediately didn’t feel like 5-star quality. We had originally booked a church view room, but on arrival felt it didn’t meet expectations, so asked about moving. We were offered an alternative for an additional £150 for 4 nights, but whilst the room itself was nicer, the balcony overlooked building works, so we declined. We then chose to upgrade for an extra £300 to a marina view room. That said, the room itself still didn’t quite feel 5-star. The drawer housing the tea and coffee facilities was broken and collapsed every time it was opened. We reported this on day one, but it was never fixed during our 4-night stay. The door stopper had also come away completely, leaving a nail sticking up from the floor, and we actually ended up reattaching it ourselves. The view looking out from our balcony was amazing and definitely 5 star worthy. None of these things ruined our trip, and we did enjoy our stay, but for the price point and 5-star branding, the maintenance and room standards simply didn’t match expectations. If you book this hotel thinking of it as a very nice 4-star with fabulous staff, excellent breakfast, and a spectacular marina location, you’ll likely have a much better expectation of the experience.

Pool and lunch area

Small rooms and badly designed, poor food, small buffet area for a 5 star.

Bra hotell, god frokost, rent, hyggelig personale

Treg service ved frokost og lunch til tross for god plass. Personal virket litt urutinerte. Service ved bassenget fungerte bra. Litt dårlig med lydisolering mellom rommene

Everything was exceptional

Fantastic hotel in a wonderful location

Sehr freundliche und zuvorkommende Mitarbeiter, guter Reinigungsservice.

Excellent staff with a dedication to keep the standards high.

On one day breakfast seemed chaotic with people queuing but tables awaiting prep. However the following day this was sorted and there were no issues

Very nice hotel, we paid €90 to get in our room early and a pool view which we had anyway, would have preferred a walk in shower.

Bedroom wasn’t as big as we thought it would be and the bathroom was small.

Das Haus wurde frisch renoviert und es ist sehr schön geworden. Die Lage ist weiterhin unschlagbar.

Leider wird in dem Hotel nun in zwei Klassen eingeordnet. Es gibt das sogenannte red Level, in dem Gäste bevorzugt behandelt werden, schneller bedient und besser „platziert“ werden. In einem Hotel welches eh schon unglaublich teuer ist, finde ich das nicht in Ordnung. Außerdem hat sich im Vergleich zu vor ein paar Jahren das Angebot beim Frühstück (30€ p.P.) stark reduziert. Schade. Für uns wohl das letzte Mal.

We upgraded to a red level suite with the most amazing view on arrival as our family room was dark and not very nice. The suite was beautiful , super clean and comfortable. A lovely refurbished room.Breakfast and the staff were lovely.

The pool area wasn’t very nice. Shame no pool service. Staff shouldn’t allow guests to put towels down for the whole day but then leave and no one else can use them. Pool staff were very unfriendly. Our room was very clean but communal areas not so. The lift panel and various doors especially going down to the pool were very grubby definitely not cleaned every day.

Ligging aardig personeel

Het eten in het restaurant , ontbijt was fantastisch

We booked The Victoria primarily for the location, walking distance to Palma City centre. On arrival we were not disappointed. All what you expect from a 5 star hotel and more. Exceptional staff all very helpful. We look forward to our return

Nettes Team, tolle Aussicht, gutes Frühstück, tolle Garage

Das Hotel ist wirklich in die Jahre gekommen, die Zimmertüren schließen nicht richtig,... es ist wirklich laut.

Ja et skønt hotel med en god restaurant og red level som tilkøb.

Receptionisten var ufleksibel ift senere tjek ud - rengøringen havde glemt at hænge håndklæder op og der manglede vand i baren.

Servicio, habitaciones vistas.

El baño mejorable

Freundliches hilfsbereites Personal, Lage, Blick auf Hafen und Kathedrale, Zimmerausstattung

Das Schwimmbad war mit 3 springenden Kindern voll, so klein ist es. Der gesamte Spabereich wirkt verlassen und unattraktiv. Das Wasser war nur wenig beheizt. Da das der Grund war dieses Hotel zu buchen war ich sehr enttäuscht. Die Lobby wirkt alles andere als einladend, das Farbkonzept, wenn es denn eines gab, wirkt wie aus den 90ern, gelbe Töpfe, blaue Kissen, schwarze und weiße Möbel. Für diejenigen mit Sinn für Ästhetik einfach grauenhaft.

We came here 15 years ago & the hotel hadn’t changed much but lovely This time we enjoyed the Red Level experience & our room was on the 8th floor with brilliant Cathedral views! The room was lovely & cleaned every day with new towels The amenities were great a decent hairdryer & straighteners fab shower too! The Red Level breakfast was a choice from the usual buffet or you are given a menu to choose other options plus a Includes drinks all day & snacks Staff very helpful (great cosmopolitan) Pool area clean plenty of beds & towels Yes it’s a walk in to Palma but we enjoyed that walk every day We will definitely be returning next year if not sooner!

Staff were very helpful

Staff were very welcoming and friendly. They were helpful and added to my stay.

The indoor pool

Just returned from a fabulous 3 night trip. The hotels location is a very pleasant 25min walk to cathedral and old town. We stayed on the 8th floor part of the red level package, which we would thoroughly recommend. Alcohol and soft drinks available all day along with cakes and tapas served once a day. Our room had amazing views of cathedral and marina. All members of hotel team were friendly, welcoming and efficient, special thanks go to Carlos and Cinzia who were always so helpful and attentive. We will definitely stay at this lovely hotel again .

Tolle Lage, direkt am Yachthafen, super Blick auf die Kathedrale. Wir hatten ein tolles Zimmer mit Balkon, das keine Wünsche offen ließ.

Das Frühstück erschien uns ein bisschen teuer, deshalb haben wir außerhalb gefrühstückt. Das war überhaupt kein Problem es gibt etliche Cafés in der Nähe.

Todo

Nada

El hall y el restaurante

Todo en obras, incomodo de accesos desde el paseo maritimo

We stayed for a 3 night city break to do some sightseeing. As soon as you pull up at the hotel you get a lovely welcome from the staff. The Reception area is very impressive. Check in was quick and efficient. We had a red level supreme room with views of the marina and the cathedral. The room didn’t disappoint, very clean and comfortable, and lots of little extras provided to make it feel special. Comfy chairs on the balcony to sit and watch the sunset over the marina. I didn’t like the glass wall to the bathroom, but that’s my personal preference, and at least there is small curtain to pull over it and the toilet wall wasn’t see through! A couple of very small criticisms, no shower cap provided and there is nowhere with a shelf AND a mirror to dry your hair in front of. Not a big deal though. My husband used the gym a couple of times and said it was very clean with high quality machines. Breakfast was very good, waiter service and/or self service buffet with eggs cooked to order. Lots to choose from and everything was good quality. All of the staff in the hotel were very friendly and helpful. We didn’t use any of the other red level benefits so can’t comment on them but definitely worth upgrading. We’d return here, but next time when it’s warmer and we can use the pool. It’s a good base for sightseeing. The hop on hop off bus stops very close to the hotel, it’s easy to get taxis and it’s a pleasant walk along the marina to the cathedral and old town.

This used to be a great hotel. Not any more, sadly. It's a half hour walk to town and decent restaurants. That didn't matter much, because the Level (private lounge) was lovely. Then they decided to move the Level to a cold, dark corner and fill it with furniture designed to avoid you getting comfortable. So what now is the point of staying so far from town? That's right, there isn't one. It's a real shame because the staff are lovely. They privately admit this was a big mistake taken on high. But read more reviews here and speak to guests and they all say the same thing; they're not coming back. Such a shame.

We stay in palma at least 5 times a year for between 5/7 nights usually both as a couple or to bring customers. We always use melia hotels and decided to give the Victoria a try as it’s 5 star and we decided just to stay for 3 nights and upgraded to a superior room. Once you leave the stunning reception area the place is anything but 5 star, the carpets are filthy dirty and stained, paint work is heavily chipped and faded, our superior room overlooked a working building site, very poor breakfast selection and what so called hot selection there was available was all stone cold, the inside pool was closed, the rear exit past the outdoor pool on to the front was absolutely filthy dirty, we stayed in room 802 on the 13,14,15 feb 2026,we made a complaint immediately but were offered very little resolution apart from discount next time we stay , why would any one go back .i have held off doing this full review untill now in the hope I could reach a resolution with the hotel guest relations . We are staying in the palm bay virtually next door on the front in May which is 4star and is stunning and yet only 4star but 1000 times better as we went and had a look around.the Victoria is like a posh box of chocolates all fancy packaging ( reception) and utter rubbish inside. I will attach what pictures I have and I also have videos

Wundervolle Sonnenaufgänge, aufmerksames freundliches Personal und gutes Essen

Die Plastikböden im Zimmer, geben einem das Gefühl in einer Klinik zu sein. Für ein 5 Sterne Hotel sollten sie Parkett verlegen oder zumindest schöne mallorquinische Keramik-Platten benutzen.

Stayed at this hotel for 3 nights. Very good location. Extremely kind staff. Good breakfast. Renovated rooms with balcony and a nice view of the cathedral. Good stay.

Great views and great price for the quality they offer

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Tres bon accueil et service