Grand Decameron Complex Bucerias, A Trademark All-Inclusive Resort

EL CHEK IN

LA COMIDA EN GENERAL Y LAS INSTALACIONES ESTABAN MUY RETIRADAS DE LA PLAYA Y RESTAURANT

La comida, las bebidas, el personal, el bloque que me tocó, la alberca, la playa...TODOOOO

La habitación con vista al mar.. y la playa.

Bebidas muy artificiales.. sabores básicos de la comida.

The buffet was decent for an-all inclusive hotel.

This was an all-inclusive hotel with a large property, not a resort. The receptionist upon arrival sped through the amenities and locations. The staff was almost never helpful.

Evento azucar es ta excelente 👌

Las habitaciones tienen chinches, y las vevidas son muy malas, la regadera gotea, nos dejaron sin energía eléctrica toda la noches, la regadera no funciona adecuadamente y tiran agua a la playa con muy mal olor, el tetro no está techado y se cancelan los eventos por las lluvias

La comida y la atención

El registro en recepción es muy lento y malo y no me avisaron que habían cambiado las habitaciones de vista al océano a vista al jardín.

It was close to Busceria’s , lots of pools , restaurants , staff was very friendly

I liked everything

La ubicación y playa del hotel

Reserve una habitación frente al océano y no se me respeto, los del hotel dijeron que no eran fotos reales las que vi en booking (excusa para no darmela), siendo que corrobore que si eran. La app booking es un show tener comunicación com su servicio al cliente. Demasiadas restricciones en el hotel para los que se hospedan solo 1 noche, las albercas a las 6pm ya estan cerradas. El buffet deja bastante que desear. Nosotros sinceramente no volvemos al hotel. El cuarto que me dieron nisiquiera la puerta del baño servía. En fin pésima experiencia.

la comida esta rica no hay mucha variedad pero lo que hay sabe rico, la limpieza fuera de la habitación bien.

los cuartos están viejos y el baño, les falta modernizar y la limpieza del cuarto no fue buena, además de que si puse el letrero para que entraran a limpiar y cuando regresamos de la playa a las 5 pm no habían hecho la limpieza.

La atención del personal fue excelente, las playa tranquila. Todo limpio y en orden. Recomiendo el tour de iguanas.

En la habitación qué me hospede no cuenta con smartv eso pudo darle más plus a la habitación.

En general todo más el ambiente muy relajante

La comida

no me gusto el desayuno

mejorar los desayunos y comidas

Liked the overall Buffett food but didn’t have time to use the restaurants. We had to cancel one day of the resort and did not get a refund even after asking both resort and booking.com

La ubicación, la playa con oleaje pequeño, la comida excelente, el personal muy amable y servicial, la gente que va tambien es un hotel muy familiar con sus areas para puros adultos.

El proceso de reservaciones a restaurantes sigue dependiendo de que te levantes temprano a ganar lugar, aunque sabiondo hacerlo no hay ningun problema. tambien pues avise que iba con un bebe y aun asi nos mandaron lejos para subir y bajar escaleras.

La ubicacion

La comida

Housekeeping service at the all-inclusive resort was disappointing. Our room was frequently left uncleaned, and on several occasions we had to wait until the late afternoon for it to be serviced. Left out our cleaning sign early everyday. We had to call somedays to request cleaning, which should not be necessary at a resort of this standard. Overall, the inconsistency and lack of attention significantly impacted our experience.

Here’s my review and it is not good. Definitely not a 4*, pushing it to be a 3*. Upgrades and repairs are needed badly. Check in was extremely slow. Thank goodness there was only 6 of us as most times the lobby was full of people for check-ins. Rooms are outdated, water leaks everywhere, no hot water (only once), drawers fall out, plug ins don’t work, no outside handle on sliding door, shower water floods the bathroom and so on. Beds are comfy though. The food is not good, in fact both my husband and I lost weight. Trying to get into an al la carte is disastrous. We did manage to get into the Brazilian and it was one of the worst meals we have had, the chicken was raw, so beware. Mexican night was also disgusting. The food is always cold. Desserts have no taste whatsoever. The beach is lovely but impossible to get a lounge chair. Now, that brings me to what totally ruined this vacation for me - FRANK ( if that is really his name, but I do have a picture of him that I will post)THE POOL GUY! We had four loungers by the pool, I stayed and the rest of our group went to play pickle ball. I had to use the bathroom, when I came back, 2 young Mexican girls had taken over two of our loungers. I took the towels, thinking they were ours and the two girls were in the pool and starting yelling at the pool guy. He got out and came storming over to me yelling saying those aren’t your towels! I said, oh sorry I thought they were and he grabbed them and put them back on the chairs. Then he proceeded to yell at me some more saying you can’t save chairs! I tried to explain that I had just gone to the washroom but he just yelled over me and walked away saying MOTHERF@CKER. I was in tears and shaking for over an hour. Meanwhile, every other chair was saved and not a person in them! This man has anger issues and should not be around the public. The girls were obviously workers at the resort on their day off because every staff member that went by them stopped to talk to them. Then when my group came back, two security guys, lifeguard and another worker stood by us and talked about us. Yes, we know what you were saying, we understood parts of it. The next day he went at another couple and we also saw him yelling at an 80 year old. He would walk around pounding fists and yapping. We saw so many fights over saving chairs it was insane. They don’t say anything to the Mexicans who save chairs and I would say 80% of the vacationers were Mexican. They 100% need more chairs. I will be filing a complaint. The rest of the staff were lovely and very helpful. Just typing this review has me shaking again. WE WILL NEVER BE BACK! Thank goodness we got a really good deal. The others that were with us have been there two other times and said it really has gone down hill and they won’t be back either.

I recently returned from a trip to the Grand Decameron Complex and I don't think that I would ever return. The staff is so amazing and very friendly (minus one pool cleaner), they really go above and beyond to make your experience great. The rooms are dated but I am not in Mexico for my room. The ocean front rooms are the best as you can see whales from your room! There are no swim up bars, which I was well aware of and I am happy to hop out of the pool to grab a drink. The thing that I have not seen anyone mention is that they DO NOT LET YOU DRINK IN THE POOL. You can sip you drink on the edge of the pool but if you go any further than the edge security or the pool cleaner will come and scold you for drinking in the pool. I found this super odd, drinks were in closed cups or in plastic cups so no glass. My main goal of a vacation is to float in the pool with a drink in my hand and not being able to do that is reason alone for me not wanting to return. The food was alright but nothing great. Getting a reservation is next to impossible unless you plan to line up at 630AM. I had a hot shower once in the 8 days that we were there. The rest of the time it is just warm/on the colder side. The crowd at the resort is on the older side so just be mindful of that. The adult pool is actually the "quiet pool" and they do not appreciate people being loud or anything like that. My favorite thing is all of the iguanas that are around the resort. I love seeing them all come down from the trees when it is their lunch time. They don't mind being around people and just saunter past you as you are at the pool!

Pros. Great hotel. Lots of sandy beach access. Pools are nice. Lots of bars throughout the resort. Staff are very friendly. Right across street from edge of Bucerias. Cons. - The food isn’t very good (buffet or Al a carts) - and I’m not a food snob. - Dinner reservation is through an app and it only worked once our entire trip. Had to line up at 8am in Libby to book a dinner reservation and usually sold out. They rotate which restaurants are open for dinner (not all are open). - pools and beach need more chairs. Lots of space for extra chairs. Impossible to find a beach chair. Everyone blocks chairs off with towels and leaves. Hotel has signs everywhere saying this isn’t allowed but they don’t enforce. - coffee is terrible at the resort. Good coffee shop across the street - evening entertainment is at a theatre across street from hotel. Outdoor, concrete amphitheater. Entertainment is hit and miss. No alcohol available. - no washcloths in the rooms. Hand towels only. Very strange. Overall a great vacation and Bucerias is beautiful. Next time we won’t stay here.

--- ## Review: Grand Decameron Complex Bucerias, A Trademark All Inclusive **Travel Date:** March 2026 **Trip Type:** Friends --- We booked this knowing it was a more budget-friendly resort, and it delivered about what we expected. The lobby was clean, check-in was smooth, but our request for Block 4 was ignored and we were placed in Block 5 (which was noisy from nightly shows). Staff were very friendly overall, but the smoking rules were overly strict with not enough designated areas. ---## Rooms Nothing special, but clean and comfortable. AC worked well, Wi-Fi was hit or miss, and noise in Block 5 was noticeable at night. Housekeeping did a great job. ### Food & Drinks Decent overall—always something to eat, but nothing amazing. À la cartes were hard to get into and some weren’t open. Drinks were average, and coffee wasn’t great (ended up going to BICI Coffee Bike Shop most mornings). Service was a big plus—everyone was friendly and helpful. **Huge shoutout to Oscar beach activities staff (Ocean Sports)**—he was the standout of the trip. He ran all the beach activities (paddle boards, kayaks, boogie boards, catamarans), everything was included, and he made it fun every day. Easily the best part of the resort. Good pool and beach setup with plenty of loungers. Entertainment was typical—nothing special but enjoyable. Enough activities to keep you busy. **✅ Pros:** * Friendly staff * Clean resort * Great beach & included activities * Oscar (Ocean Sports) was amazing **❌ Cons:** * Room request ignored * Noisy rooms (Block 5) * Strict smoking rules * Food & drinks just average * À la cartes hard to access Good value for the price, but nothing high-end. **Would I return?** Maybe for the right price. **Best for:** Budget travelers, friend groups, and anyone who just wants a fun, easy trip. Also a great location—close to downtown with fun spots like The Drunken Duck (Voodoo Monkey) and Jax Bar & Grill Bucerias. Felt very safe with strong resort security.

The multicoloured theme of the complex has now been completely painted over by a bland beige, which gives it an institution-like appearance. Not an improvement! We have been coming to this resort for a long time now and we noticed a marked decline in the quality of the food over the years. Chicken and fish are usually overcooked and dry, especially on seafood nights when whole fish such as snapper and salmon are served. Potatoes are often undercooked and hard. Shrimp are an absolute disaster; they are always in their shells and a real headache to eat. In fact there are days (and evenings) when there is nothing acceptable on the buffet. The consistently best items are the salad bar and the soup(s), although there were days when no bowls were put out to put it in. The trouble is that the staff is so friendly, helpful and - well - nice! One really hates to complain to them, because they, for the most part, are not to blame for these shortcomings. It's management, as always.

Very clean. Long opening hours for each meal. Boogie boards for kids. Large property.

Not enough lounge chairs for guests. All staked out/reserved by other guests by 8.30am. All the pools close at 6pm? No where for kids to swim after 6pm other than the ocean. Limited water-sports (sup, kayaks). No where to access bottled water on property outside of meal times

I was very disappointed in my stay. The cleaning staff didn't refresh our bottled water. When we asked the front desk for water, they told us that we could get some The next time our room was cleaned. We had to convince the staff to give us water on that day. There are signs all over the place about not reserving loungers by the pool or beach. This is not enforced in any way and many guests will take up 2x the amount of chairs that they need. The food was straight up disgusting. Mushy, rotting fruit covered in flies. A lot of it was inedible. Very dry and very bland. I recommend going off resort to eat. The clientele here were mostly 55+. As a young married couple, we felt very out of place. No modern food. No modern activities. No modern music. This resort caters to elderly white people. The reason we booked this resort was due to the colorful resort. We really enjoyed the aesthetic we saw online. Unfortunately, everything has been painted beige. Our room had 1 painting in it. The wall was cracked and falling apart. Our room with 2 double beds were actually 2 fill sized beds. Book somewhere else.

Location is good, being in Bucerias. Staff was ok.

Food was disgusting, no cleanliness, no elevator, no where to sit at the beach, and activities preventing access to kayaking out in the bay. Physically coming out to get me and wouldn't leave me alone even after I said I was going back. Stayed right beside me, so I could even enjoy the rest of my kayaking. Open leaving I tried to cancel my daughters reservation. She was going a couple of days after me. I ended having to pay almost 1000 dollars US, for nothing. They would not refund me even though she never went to the property and I told them so, because I had to get her other accommodation. The property is not acceptable. I called booking and the hotel many times and no one would refund me. Wasting many hours of my vacation at my new accommodation.

We went for the first time between Feb.9-23. On the first night, checking in was fairly straight forward and a staff member was helping bring our luggage to the fourth floor. No elevator, so not sure how he managed to get there with everything before us? Maybe there is a lift, but only for staff? Never saw it though.The room was disgusting. Everything falling apart and it didn't look like it had been cleaned at all. No hooks to hang anything in the bathroom,which meant leaving clothes on the dirty floor. The location in bldg 2 was very noisy, with it facing the pool and loud speakers going all day long.Asked to switch to another location,but they couldn't accomodate for 2 nights. Had to go thru our rep to get into another room.Better location at bldg 4. Seemed to be in better shape and the cleaning in the room was much better. Wifi is spotty at the best of times.Needed more pool chairs. If you didn't reserve them by 8:30 at the latest, it was difficult to find empty chairs. Got pretty sick of the same food choices, which alternated somewhat but there could have been more options-maybe a sandwich station?No cappucino or specialty coffee really,unless you went to the italian restaurant at night. The ala carte restaurants were good, but unless you got up early in the morning to go to the front desk and reserve a time, you were out of luck.Entertainment at night was just OK. Sat on a concrete slab in the amphitheatre location. Not at all comfortable for those of us over 30. There were some plastic chairs to sit on, but not enough of them. The worst part was what happened during the cartel violence which broke out the 2nd last day for us.They cut out the TV and stayed off for 2.5 days, which meant we couldn't get any outside information about what was going on. Nothing from the staff either. No notices, information or other things that might have reassured us that we were mostly safe. NOT OK considering what was going on.The poor people who checked out on sunday could not return to their rooms and had to sleep OUTSIDE on pool chairs and whatever else they could get their hands on overnight. It looked like a shanty town. Not sure why they couldn't have allowed them to get back into their rooms, since no one was checking in that day. They were allowed to get rooms on the monday however. It was mostly chaotic, which I understand somewhat given the circumstances, but I feel like the staff could have done more to help allay our nerves and address the concerns we had.Some of the staff was polite and helpful,but in the minority, I felt. Very budget hotel. No room service.Would I return there? The answer is no sadly.

bons repas personnel très attentionné,courtois et souriant très propre.

connection imternet WIFI .Difficulté à avoir une connexion stable.Nécessité de se reconnecter souvent

By far breakfast was the best, omelettes and fruit...water views and good seating options

La habitación con vista frontal al mar

X

We went as a family of 10. With 4 rooms. We had 4 grand kids with the group. First there is lots of room around the pools and beach for beach chairs but most days you can not get one let alone a group of 3 or 4 for our group to share. The resort needs to double the number of chairs!!! The chairs are so limited that if you don't put out a towel and personal belongings on a chair at 6:30 am you don't get one! Never again would I suggest going back to this resort for our group!!! The next huge problem is the a la cart restaurants. They have very little seating (maybe 10 tables) at each of the three seatings. 6pm 7:30pm and 9:00pm. Our group had 4 kids between 3 and 8 years old. We had a single mom in one of the rooms with two of the kids. If you want a reservation you can try the app that does not work we had 6 adults trying all 6 cell phones with no luck to get the app to work. We were told the app does not work and that we had to line up in the building 4 lobby to make a reservation. The impossible part is that the line starts building before 6:30 am for the customer service desk open at 8am. The icing on the cake is that every room must have a representative in order to book dinner. I could not book dinner for the group!!! Everyone had to be in line at 6:30am. This was not possible for my single daughter with her two young kids!!! Full disclosure...I was very angry with the Westjet holiday rep (Nexus) and he some how did get us a reservation for the group for 3 dinners that were at best just average. My last point here is we went to this resort because of price but in hindsight we would of been much happier and better off just to pay a little more for a far less stressful holiday. Please consider our experience when you make your choice of resorts. Rob Vancouver BC Canada

Everything was absolutely amazing! We were pleasantly surprised because, after reading some reviews, we expected things to be much worse. In reality, this place exceeded all our expectations. The resort is superb! The food is incredibly delicious and perfectly clean—you can see they are constantly cleaning and washing everything. The grounds are beautiful and very spacious. Regarding the A La Carte restaurants: many people write that it's hard to get a table, but that’s not true at all. It is very easy to book a reservation online through the app without standing in lines. The check-in process was smooth and fast. We requested a room in Building 1 with a frontal sea view and a specific floor before our arrival, and the staff gave us exactly what we asked for. While the hotel itself has a bit of a vintage feel and is slightly "tired" in terms of age, everything inside the rooms is in great condition. Most importantly, the mattresses are absolutely new and very comfortable! Separately, I would like to mention the excellent value for money — the service is absolutely great for this price point.

The hotel is a bit older (slightly "tired"), which is noticeable in some common areas, but it didn't affect our comfort at all because the rooms are well-maintained.

Les espaces communs sont très propres. Le buffet et le petit déjeuner très bien. Le personnel du restaurant très gentils.

La chambre n'était pas terrible, surtout par rapport au prix. Literie moyenne, porte fenêtre qui fermait mal, trop bruyant.

I loved the beach. You could walk for miles. The most beautiful sunsets. A lot of rooms need updating. There are 6 blocks. We started in Block 2, 4th floor. Moved to Block 4, 3rd floor, much better. Everyone very friendly. Great service. Good food. Lots of selection. Fruit is soooo flavourful. Will be back!

La gente y servicio

Yo fui por temas de trabajo y reserve con buemas espectativas. El problema es que les deje los datos de facturacion de la empresa y nunca me dieron mi factura. Hable muchas veces pero siempre recibi negativas de mi factura... y mi empresa de trabajo me cobro esos gastos por no presentar la factura a tiempo.. de verdad muy mal....

La playa

La comida a veces

Once again we had a wonderful two weeks at the Royal Decameron in Bucerias. Once again we leave fully satisfied with every aspect of this resort. The staff are wonderful and will ensure your every need is taken care of. Karina in guest services went above and beyond to ensure we enjoyed our stay. The food was excellent and the bartenders ensured you were served with your fav drink. Kudos to Angel at the beach bar and Christal at the sports bar. We will return for sure.

The beach and property were great. The staff is doing a really good job on keeping the grounds looking excellent.

The buildings closest to the beach (Blocks 1 & 2) were definitely old / dated and needed to be refurbished (Modernized). The Wi-FI coverage around the resort was iffy at best and in our case, in our room, was non-existent. The booking APP for the restaurants did not work - which necessitated getting in a long line, usually a good hour before the reservation desk opened, in order to book a dinner reservation. There is a “No Reserving Loungers” policy that is TOTALLY ignored (not enforced) If you wanted a lounger on the beach you had to be down there before 6 am. If you wanted a poolside lounger you had to be there by 7:15am and sit there until the pool actually opened up at 9am. (I went to the desk agent one morning at 7:35am complaining about all the loungers being “reserved” by people placing towels and books in them and was told that I should call security, which I did and who didn’t seem to know about the “No Reserving Loungers policy” and I went back with the security guard to the same agent who then said that there was a ‘One hour grace” policy. There were many other guests present at that time and believe me NO ONE HAD EVER HEARD OF THAT BEFORE!

We stayed at the Grande Decameron for the first time since 2019. No real changes since that time. The resort itself has a great beach and great food. The rooms are becoming a bit tired but were clean. The staff were excellent. The beach chairs have not been upgraded since our last stay with them showing their age with some being broken. While it was rated a 3 out of 5 in my stay, it is probably closer to a 3.5/5. If you are looking for a resort with a great beach and good food, I would recommend the Grand Decameron. This was my 6th stay at the hotel. My recommendation to the owners is to refresh the resort. It is now part of the Wyndam chain.

Fourth stay at the phenomenal Decameron. My daughter and I had the most amazing vacation. Wish we could have stayed longer, and cannot wait to return to the Decameron. The resort is always updating and renovating the buildings. Our room in block 4 had new grout, tiles, shower curtain and the beds were comfortable. The food at Jap Jap was delicious. We didn’t make it to the other a la carte restaurants. Our wait staff at Flamingo and Tartugas made us feel so welcome. Thank you Jenny, Erik, Ilse and the many other staff members for your unwavering hospitality. To the kitchen staff for feeding us fresh, tasty food every day, we are grateful for the hard work you put into each meal. And the bar staff, Saul, Sebastian and the many others who also made us feel special. Thank you all. Great location. Close to the Bucerias market and Chedraui. A beautiful beach, plenty of activities, and the nightly shows at the main bar and then in the entertainment building are fun and so well organized. All in all, thank you Decameron staff and management for a memorable vacation. Hope to see you in the Fall!

This was our first visit to Mexico, and we could not have chosen a nicer place to go. The hotel was spread out across a set of six blocks, each with a pool and a bar, and all within a few minutes of each other, the beach, and the restaurants. There were many pleasant and comfortable shaded areas to sit in, to read or chat or people watch, or enjoy the appearance of the iguanas, of which there are approximaely 300 on the property. The food was good and varied. The a la carte restaurants were very good, especially the WOK , which served delicious Thai food; a special shout-out to the waiter, Cruz, who is charming and efficient, and has a great sense of humour. We were in a comfortable room in Block 1, which is on the beachfront and in between two great beach bars. Unfortunately, Block 1 is also close to the very busy "animation" square, where the activites and music start at 10 a.m. and continue until 10:30 or 11 p.m. Mind you, this didn't disturb us particularly, as we enjoyed watching people enjoying themselves! We hope to return next winter, and hopefully will be able to secure a room in Block 5, which is adults-only and removed from the noisier areas. We took a whale watching tour one day, well organized by Moses at the Block 4 lobby tour desk, and were thrilled to see numerous mama humpbacks with their calves. The whales even breached frequently right in front of the hotel, which was a special treat. The whole property is kept spotlessly clean and tended. All in all, excellent value

Amazing location. So many pools! Always enough chairs at the beach.

Rings are starting to show their age

So we just got back from Grand Royal de Cameron. Here is my review..We checked in which is always an experience. Emailed them previously that I have RA and cannot do many of the stairs. We also told them that at the desk. So where did they put us? 3rd floor and said there were no other rooms available, eventually we did move. My daughter and her family of six asked for an adjoining room. Sure they said..so where did the put them? Right by the disco and there were certainly 2 rooms but one in between!! With young children they don’t want music going all night. Would go smooth if they knew the room layout and listen to the people. So we go to our room which was clean and even though it lacked outlets we brought a power bar to help in that. Ppl said that some of the rooms had a 2 prong outlet so maybe bring an adapter. We went down to the buffet and was surprised at the variety, yet the food was warm/cold but chalked that up to the time we arrived. After two days I asked for the chef to please check the temperature of the food and after that was overall pleased. Usually a hit and miss on goodness and temperature. Lots of good restaurants off the resort also! Staff was very friendly and accommodating even though there are some “entitled “ people out there who think that the world revolves around them and these staff members are their servants. Hopefully you don’t treat your family members that way. You didn’t see the waitress that came to the back in tears, wondering what she did! They are hard working people making a living and they go very long hours.. My favourite is the beach..bring your binoculars and you can sometimes see the whales! Hopefully they can add more chairs and palapas, you have the space, put it to good use! Was good to see wifi going up in the resort and some newer more comfy loungers. There is boogie boards, kayaks, paddle boards, pickleball, bikes all free for use. Overall it was a great place as we have made wonderful friends and I see many of them come back for that reason.

Comida he instalaciónes excelentes Trato del personal muy bueno

Que en la discoteca no tenían temática por día y la música no era variada

Firstly I must say all of the staff were friendly and helpful to their customers. Someone, Algotels [never use!] and the hotel management blame each other for changing my booking from ocean front to the back of the complex and it's where we had to stay. The food looked and tasted like what it was, medeocre at best and left inthe steam trays all day. 5 star my butt.

I liked all the pools and areas to hang out.

I wouldn’t book through this site again. I had issues at check in and they were going to charge me more for kids even though I specified ages upon booking. I contacted you all (Booking.com) and you weren’t helpful AT ALL. Your generic email was basically like if there’s extra fees, pay them? But no apology, no explanation why they were charging us more. It was shady and I wouldn’t recommend.

Great location, wonderful staff, comfortable beds, relaxed atmosphere. Breakfast is good, food otherwise disappointing

This resort was perfect for our needs. Not fancy but very comfortable room. Amazing friendly staff, especially Alejandra the bartender at the activity pool. Did bikes each day, kayak, yoga.

Breakfast selection varied from restaurant to restaurant. From good to not good.

The rooms interior needs some work replace the shower showerheads the bathroom door knob fell off. The bathroom light burnt out and did not get replaced when asked.

The grounds, beach, comfortable beds, adult pool and that there are numerous pools.

Buffet - low quality No app for dinner reservations - hate lining up before 8am! We're on vacation after all!

Location was good. Not too big.

Everything was jjust meh.Staff generally did not really make things clear or go out of their way to make things better. Exception Block 5 bar

Good

Coffee. Always chasing and waiting for coffee or coffee was empty. Bars were under staffed.

For a 3 star resort it's great! It has numerous pools for pool people, and fabulous beach for beach lovers. They have multiple buffets and snack bars and al a carte restaurants. The buffets have a wide variety of food to pick from, plus something always cooking on the hot grills. Lot's of fruit and fabulous pasta salads. The rooms are dated but very clean. The one thing I do wish is that they had ceiling fans in the rooms It would be muchore economical for cooling. It seems like a small resort but really isn't 650 rooms. The rooms are divided among 6 buildings. The employees are all friendly and very helpful. The only one that wasn't very helpful was the gal exchanging money to pesos Would I recommend to a friend? Absolutely!! Would I go back? Absolutely!! We really enjoy the resort.

My friend convinced me to come to this place. The only reason I'd come back is because it's familiar. Do not disturb sign means nothing cleaner still tried coming in while I'm having a nap, directions to find your place was the worst, food was recycled from day(s) before, fridge desserts were gross and all wet, tried different cakes and they were drier than the chicken. Lipstick on glasses that they serve you full of whatever you ordered, Prob 5 people in this whole area speaks English so you can't ask anybody for help. They try, but come on, more than half (tourists) this place is white people who speak english, Spent 40 mins in line for reservations at 8am go to the restaurant for 6pm where they say it is and it's not the right one. Server says it's the other restaurant, that restaurant says its that one. The second "help" desk tells me it's the first restaurant, calls for help says same thing I was done by then more than half an hour past reservation now. Wifi doesn't work inside the rooms, so you have to hang out on the balcony to use wifi. People reserve chairs (with towels) and they stay empty all day, They have a Mexican night where all the restaurants force you to eat Mexican. I'm not Mexican and I don't like it. 3 light bulbs have been burnt out the entire time, the curtains are not black outs so you're waking up with the sunrise, for some reason there's loud af Mexican music late in the evening until 1030pm and you can hear it with your doors closed (I was the furthest building from it), the water was turned off one evening and didn't come back on til mid afternoon the next day. Couple days later it goes off again for idk how long. Yes the alcohol is watered down but it's for your own safety and theirs. The only thing that kept me sane beside my books, were the iguanas. This was my first solo vacation and I'm 44 (with grown kids now), but I am pretty upset on the cost vs experience. I wish I could have went home sooner.

All staff was excelent and always ready and willing to assist it is an older resort and routine maintenance is done on a regular basis to keep it in good condition food was always good grounds kept in beautiful condition

the system for reserving alacarte resturaunts could be improved

Overall vibes: very family friendly resort A pretty dated resort, paint falling off exterior walls. The pools are lovely and the bar staff are funny and polite. Activities all day long, every day. Terrible service. Beautiful beach When we checked in the sheets were damp and they told us they'd change them but didnt until the next morning when they complained that the sheets were soiled and left them in a garbage bag in our room. There very few power outlets in the rooms, we had to unplug the lamps next to our bed to charge our phones and housekeeping unplugged our cords to make the bed. Our fridge didnt work but we realized they had unplugged it in favor of a lamp. The shower in our room leaked onto the bathroom floor and pooled in the entrance to the room. When checking in we had major issues with the night manager Adrian. This poor egotistical man must only be allowed to work at night so that he interacts with the fewest people. My girlfriend arrived a night early and they told her to go to a hostel instead of letting her pay to stay with us or for a room. Then all the hostels around were closed so we looked for a room through different bookings and they had several available and we had to book online. They then had a contract that was only in Spanish, with a #4 font, too small to translate with a phone, that I had to sign to stay. The whole time the night staff and security are pointing and laughing at us in Spanish. The food is mediocre to say the least. The buffet breakfast is okay, a little bit of everything but all very overcooked. Lunch buffets are very much the same. For dinner, you have to wake up at 7am to book a table at one of the a la carte restaurants. So you better know what you want to eat and when as soon as you wake up. The food is entirely mediocre at each of the a la carte. Then if you dont get a table you can't just show up later and hope. They won't entertain that. So you go to the buffet and at dinner its especially bad.

Muy comodo

Los horarios de comidas

The worst time to go over Xmas at the Royal de Cameron. It was noisy, over crowded with Mexicans (although we are in their country) it was still extremely expensive for what we got, and the buffets were not so great, as the food trays were constantly empty, and always waiting to be replenished. Over all if you enjoy this type of holiday, then this is the place to go. It was just my husband and I and were looking for some relaxation.

When we first came to the Decameron many years ago, there were free cigarettes on the bar and at every meal, the tables had tablecloths, linen napkins and appropriate cutlery and glassware for the meal. The food was quite impressive and I found the staff everywhere to be amazing. It was truly an exemplary experience!!! But that was then; this is now. (TL;DR - don't waste your money here. Lots of much better options just to the south on the same great beach.) This was our 23rd visit and the decline in the past years has been nothing short of astounding and, almost unimaginably, this resort has approached Cuba levels of yuckiness. Unlike the colourful, vibrant and exciting buildings depicted by management photos on this page, they have been painted a boring beige which is now peeling and flaking off in many areas. You might as well be in Florida, the Bahamas, Barbados, Jamaica, Cuba or the Dominican as it looks tedious and no longer instills a sense of coming home. I think this is the worst decision management has ever made. While I understand that some rooms have been updated (and not in the best way) our room was pretty much the same as it was in the last millennium, although clearly showing its advanced age, except the old window shaker AC unit has been replaced and we have a flat screen TV. I have no idea when the blue chair cushions disappeared. The food selection and quality is quite dismal at the lunch and dinner buffets with the infrequent surprise of a hot and tasty item...but that doesn't happen very often at all. Breakfast buffet was actually the treat of the day as you could get eggs made to order and there was generally a good selection of fruit available. Beef, pork and chicken was consistently overcooked and dry and somehow frequently cold. While I contemplated how meat could possibly be cold on a steam line, it became crystal clear when a fresh batch of baked chicken came out of the kitchen...stone cold. We experienced a similiar thing with cold french fries coming out directly from the kitchen. Unbelievable. Of our many weeks there, I don't even need all my fingers on one hand to count how many times we had a really good and special meal. Of the a la carte restaurants we booked, the Mexican was truly disappointing as three meals came out cold and the fourth one was piping hot...how does that even happen? And the staff at the Mexican were clearly not up to the job with their poor task prioritization and the quite memorable surly conduct of a particular staff member. The one true bright spot was the Piccolo restaurant which was excellent on each of our three visits to it: the food and the staff were simply brilliant! But, one fine evening, resort management had to do a dog and pony show for a group of travel reps who were seated and fed before the paying guests; at the end of the meal, we were told we had 5 minutes to leave. From our previous visits, we knew housekeeping could be sketchy doing the absolute minimum or it could be really great. One day at lunch, I observed one of the best staff members working on a second floor balcony. She was cleaning the table and chairs, wiped down the two big glass windows and then swept and washed the balcony floor. As it was well into our third week, I inspected our balcony door and lo and behold, our fingerprints were still on the window and sand was on the deck and it was quite clear the balcony chairs hadn't had a scrubbing in quite a while. Speaking of housekeeping staff, one would think they could take the initiative or even be obligated to report deficiencies within the resort. My balcony door handle and lock was literally falling off so I repaired it with my multitool...but hey, if she never goes out to the balcony to clean, I guess she wouldn't know the handle was broken. I also removed and cleaned the shower head to get some semblance of a normal shower which she should have known was faulty if she actually cleaned the shower stall. Additionally, when the sink hot water tap is turned on, it leaks through the faucet fitting and leaves a big puddle on the floor. Is it low standards or do they simply not care? For the housekeeping staff in public areas, do they not report serious maintenance issues? The men's room by the Royal Restaurant was missing a toilet seat for at least 20 days and the ladies loo at the Piccolo was deficient of a toilet seat for at least 15 days which is when we noticed it and took pictures. Somehow though, they were both replaced on the same day just before Christmas. This is true Cuba levels of incompetence and lack of concern. There are a few staff remaining who we know and they truly seem to enjoy their jobs. But there are many who are inexperienced, some just incompetent and the rest just don't seem to care. Very sad what has happened here. As we were on our way to Mexico, there we were cruising  at 39,000 feet with a ground speed of 600 MPH and 179 of my friends and I were all connected to the blazing fast wifi each doing our own thing with nary a hiccup. And then at the Decameron, it's like you time warped back to 2010. Pretty sad wifi with slow connections, frequent disconnects, failure to auto reconnect and oddly, "can't locate IP address". A Firestick couldn't even be used to watch a hockey game. In the grand scheme of things, it would be relatively inexpensive to upgrade the system but it seems quite clear management is just not interested in doing so. I believe the reason is that the huge influx of nationals all have their own data plans and don't use the wifi. Let's talk about entertainment: music around pool 1 is extremely loud and quite often with vulgar language. One fine day, when some rap stuff was screaming over the speakers, most people got up and left the pool area and then the staff were left wondering about doing their next activity. It's quite easy to spot the staff and there were usually about 9 or 11 of them hanging around pool 1. But oddly, when you wanted to get something, they were nowhere to be found as they were ALL on lunch break. Just incredible!!! And if you take the iguana tour and want a good laugh, just fact check what they tell you. LOL!!!  Anyway, we never worried about attending the night shows as we could quite easily hear them from our room. Sorry guys, I value my hearing. And in the high sun and heat of the midday, it would have been nice to play foosball or pool in the disco but that request fell on deaf ears....probably a good thing as one of the emergency exit doors was nailed shut!!! Everywhere you go, the infrastructure is failing. Whether it's the tiling in and around the pools and the thatched roofs of the bars, it seems any maintenance is an afterthought. We watched one fella replace some tiles of a small 2 square foot area that didn't even come close to matching and not 10 feet away, a tile was missing and the mortar was all chipped away; but I guess that wasn't in the 5 year plan. And on the topic of maintenance, why would the staff be spraying, washing and scrubbing around pool 1 with water lines and suction hoses at 6 o'clock in the evening when folks are going to the buffet and maybe want to check out the wares of the vendors? You guessed it, quite questionable management decisions. And finally, at one point in our trip, we found ourselves locked out of our rooms. We approached the airline rep who went to the desk for a bit and then returned to tell us to go to the main lobby. We explained our issue to a dour, expressionless automaton who, without a word, took our cards to a backroom and she came back and handed them back to us. No apology, nothing.  At the end of the day, the decline of this Decameron has been staggering and it only falls on one group. The managers. Management is doing things right. Leadership is doing the right thing. Decameron management is failing miserably on both counts. They do not care, they will deny everything and they will accept responsibility for nothing. DO. NOT. GO. HERE. Note: Management response is pointless as you have nothing but empty words. Don't bother.

La zona de playa y la comodidad de las camas

Los horarios de los restaurantes, la calidad de la comida, para entrar a los snacks tienes que estar seco ( en otros hoteles que he ido los snacks están cerca de las albercas y hasta te puedes llevar la comida a la playa), el horario de las albercas es muy corto las cierran a las 6 pm, no tienen agua climatizada, nos enviaron al bloque 5 por lo que teníamos que caminar muchísimo para llegar a los hoteles, dan muchísima preferencia al turismo extranjero

I loved to see that the local people with their families come to stay at this hotel. It was very nice to be immersed in the Mexican culture, so family-oriented and the Spanish language. The hotel is lovely and the beach is beautiful.

The only negative for me was that someone from our ‘party’ (me) had to get up so early (6:30 am) to go stand in a lineup at 7:00 pm to reserve one of the five à la carte restaurants on the property. There should be a better system for reserving these special restaurants.

The facilities have an adult only pool which are nice. Many of the support staff were kind. The proximity to the beach was great.

The check-in staff were unhelpful. There was an issue with my booking due to using a third party site. I kept being told their supervisor was “busy” despite her being on the phone and chatting with staff. After several hours, I was told the Bogota sales offices was now closed and those were the only people that could help with my reservation. I booked for one night so we could resolve I the morning. The food overall was quite bad despite the $400/night price tag. WiFi/cell service is limited. The gym could barely fit 5 adult comfortably. Drinks were pretty limited. For example, they didn’t have a sparkling wine for mimosas. I ended up staying at another all inclusive nearby for half the price and far better service, food, and amenities.

The beach at the Grand Decameron complex is excellent: a long, wide stretch of white sand, very clean, with no weeds or plant debris. The ocean was clear and pleasant throughout our stay. From December 19 to 26, the weather was ideal—no rain, no clouds, and daytime temperatures ranging between 29°C and 33°C. Food & Beverage: Breakfast was consistently good and enjoyable. However, lunch and dinner were very repetitive and lacked variety, especially fruit options. The quality of coffee in the main restaurant was poor. There was only one espresso machine in the entire complex, and it did not operate on fixed or clearly posted hours. On several occasions, employees stated that espresso, latte, or cappuccino were not available. In one instance, while standing directly in front of the espresso machine, I asked the receptionist about operating hours and was told that there was no espresso machine in the complex. This suggests either a lack of staff awareness or a lack of transparency, both of which are concerning for a resort of this level. Rooms & Noise: The room contained a small, empty refrigerator that produced noticeable noise during the night. I had to call the staff and eventually unplug it to be able to sleep. Additionally, in Block 3, guests are woken as early as 7:00 a.m. due to loud noise from workers unloading food supplies at the nearby warehouse. This significantly affects rest and overall comfort.

We are currently at the grand Cameron in Busia. We are here as a family for Christmas. Pros: right on the beach, walkable to town. Very clean. Most staff is very friendly and helpful. Cons: building is dated and rundown for what the cost is(building 5) food is disappointing but the biggest disappointment is trying to book their à la carte restaurants we are in separate hotel rooms. You can only make reservations for the number of people in your room so if you all want to sit together, this is difficult. You can only make reservations through their app. Set an alarm and try to make reservations at 8 AM when it opens and steakhouse is sold out by 8 o’clock. We finally given up and we’ll just go to town and purchase dinner but considering it’s an all-inclusive, this is disappointing.

We just returned home from an amazing 4 weeks at the Grand Decameron Complex in Bucerias. We have been to this resort many, many times and each visit continues to get better year after year! This year there were many upgrades to the rooms such as new furniture, new drapes, a mini fridge in the room and there is no longer a charge for the use of the safe. The oceanview rooms such as we had also had new furniture on the balcony. There are new loungers at the pools that are far more comfortable than the old ones. A great improvement indeed. The food was great and the selection of items has increased as well. The best thing about this resort is the fabulous staff. The service from each and every one of them was superb!!! There are some outstanding individuals that I would like to express my heartfelt thanks to for making our trip so wonderful. First of all, I would like to thank the excellent Guest Services Manager Karina Pastran for all of her help and kindness that made our vacation at this resort so outstanding! You are simply the best Karina, you are a credit to your profession, you were born to do this job and you are a huge asset to the Decameron. They should feel blessed to have such an amazing lady as their Guest Services Manager. I would also like to thank Karina’s assistant Karelly for help and kindness throughout our vacation. Muchas gracias Karelly! It has been my immense pleasure and good fortune to have met and become friends with the best housekeeper on the planet Marisa Cuevas. I have known this precious lady for many, many years and look forward to seeing her smiling face with each visit we make to the Decameron. Muchas gracias Marisa for the wonderful decorations in the room for my birthday, the beautiful birthday cake and the wonderful birthday gift. Te amo Marisa. Te quiero muchísimo! My thanks also to the wonderful ladies and gentlemen in the offices of Lobby 1 and Lobby 4. I would like to thank Omar, the captain at the Tropical Buffet for everything that he has done for us during our vacation. You are an outstanding young man Omar! We are so grateful for everything that you did for us each day. I would also like to thank the incredible waiters in the Tropical, Flamingos and Royal buffets. My sincere thanks to Hector, Yeni, Ilse, Morphie, the three Marisols, Karina, Griesy, Griselda, Erick, Victor, Maria, Jorge, Cruz, and all of the other waiters in the buffets that do a tremendous job each day. Forgive me if I have left out some names of this great group of people. I would like to send a special thank you to Omar in the Italian restaurant. Te amo amigo! I would like to thank Edgar and Corona in the towel hut and Ortega the lifeguard. Last but not least, I would like to thank the brilliant bartenders, Javier, Maby, Alexandra, Naomi, Gabriel, Angel, Ruth, Alexandro, Cristo, Christopher, Eduardo, Noe and Manuel. Once again, forgive me if I have left out the names some of these great bartenders. You fantastic group of people have made my vacation so memorable once again. We have been to this resort dozens of times and I look forward to returning again next year! Wishing each and every one of you Feliz Navidad y lo mejor para el nuevo año para ti y tus familias. Sois un grupo de personas muy especiales y os lo agradezco desde el fondo de mi corazón.

A well used all inclusive resort. This is not a "First Class" resort but we found it really nice. I really liked the closeness of this hotel to downtown Bucerías. Walking from the hotel to downtown Bucerías takes less then 20 minutes. You definitely feel like you're mixing with the locals which I really like. The resort has more than one buffet and we visited two. We found the food flavorful with a lot of variety even though we eat kosher. We did not try to book any "A la cart" restaurants since we wanted Mexican for our whole stay. The drinks very more than I could drink and they have many many varieties. The staff was friendly and respectful, typical Mexican politeness which I treasure! The room, as well as the whole resort, we found very clean and we never had any issues with cleanliness or service or water or supplies etc. The room cleaning staff even decorated our room as it was our 30th anniversary (I asked and tipped gratefully). She did an amazing job. Thank you K. Having talked with lot of other guests, we discovered that this place is a favorite for many Canadians who go there yearly and for many weeks at a time. They, as well as my wife and I, really enjoy it. Something different about this resort is that there is a large number of Mexicans as guest which makes it even more interesting. Big ethnic diversity. I love it. The beach is fantastic. Overall, a great medium sized resort that I can easily visit again. The old saying "treat others as you would want to be treated" can NOT be overstated. Any staff at any resort are hospitality professionals who work hard. Treat them as such. They are NOT your slaves!!! Show respect and you will get it back! Don't be another KAREN who thinks the world should revolve around her/him. Over all I think this was a good value for the one week stay. As a very light sleeper next time I will ask for a room farther from the beach because I can hear the waves all night.

The location, the staff

Pretty much everything else. We had been there a few times before Covid and always liked it. This time the food was aweful. Always the same, no theme food anymore, no even fresh churros on Mexican night. Way too much emphasis on hotdog and hamburgers. So many issues with room from clogged shower drain, broken towel hooks and tiles to patio door that was so hard to open. Only one show at 9:30 pm now?!! Way too late! 8:30 pm would make more sense. The shows used to be so good. The dancers are still great but too much filler with the MC and no mariachis in the show on Mexican night. Very disappointing. We used to recommend this place to everyone we knew but we won’t anymore. We will no be back which is too bad as the location is great.

This was a horrible resort to visit and the worst one we have visited in Mexico. If began with the cold reception we received as we tried to check in. However, it got worse from there. When we walked into our room, we were extremely disappointed with the cleanliness of the room. It was in a dishevelled state. In our first three days there, there was a lack of hot water to take a shower or to clean the room and the front desk did not care or avoided the issue. The grounds were also unkept and you could see piles of garbage located around me resort. Also, there was iguana defaecation on the sidewalks which remained uncleaned for a number of days. The ability book à la carte restaurants was not user-friendly. There also seem to be some inconsistencies in the booking. However, our greatest concern was that somebody entered our room and used our facilities when we were not there. The security in the resort seems to be nonexistent. Again, when we reported this, those who were in charge did not want to take responsibility and avoided the issue. I would not recommend this resort for anyone who wishes to have a positive experience in Mexico.

It was clean and the staff was great!

The first day we arrived the A/C was broken and we lost our room with the ocean view. We had to move three times and only one block had an elevator. The worst is we tried to contact booking.com to discuss the fact we paired for an ocean view and got a generic view. The low ratings are more about the customer service from booking.com than the property or the service we received from the staff and property. I would definitely stay again, but not use booking.com. With all the problems we encountered the staff and property went above and beyond and any negative rating is all due to booking.com lack of response on not discussing any about the vacation we paid for.

Everything was great, welcoming, friendly environment. All the events at the event center are amazing always a good show. The buffet was great and served a variety of of foods. Will be back for sure

The snack bar needs to have more selection of foods

Having been to an all-inclusive resort for a week every winter since the early 2000s, I feel like I can speak with some authority on this… You will be dropped off at the edge of a neighborhood. Hopefully your driver will be better than ours. There’s an Oxxo store up the road, as well as a big department type store - you might want to make a note of it, because your room will only have one warm bottle of water in it, and a lot of the day you won’t be able to find anything to eat. Check in will be nice and relaxed. Maybe excruciatingly slow would be a better way to describe it. Maybe the staff were all training the day we arrived. Without any trainers present. Before opening the door to your room, close your eyes and picture Motel 6 in the 80s, and get prepared. I think they shipped in the furniture when Motel 6 upgraded in the 90s. Once you enter, be very happy if your light works. The lamps on the nightstands might even work too, if you’re really lucky. Apparently, some of the rooms are even equipped with a floor lamp! You know you’ve hit the jackpot then. Before you look at the shower, lower your expectations. Then lower them a bit more. Did you bring some flip-flops? I’d suggest wearing them in there. Yikes. The shower curtain looks like it’s been there since back when shower curtains were a thing. If you arrive in the afternoon, you’ll be waiting until after 6pm to get anything to eat. Bring food. Once the buffet opens, you and all the birds in the area will enjoy some Saran wrap covered food that you may have to uncover yourself. Underwhelming doesn’t even begin to describe the buffet. Tomorrow, if you want to fight with the wifi at 8am, you might be able to get a reservation at one of the a la carte places. I wish you luck. Otherwise, line up with 50 other people at 7:30am. There are pools. And lounge chairs. If you want one, you’ll have to get up at 6am and go get one. They don’t skim the pools during the day.. ‘nuff said. The beach is nice. The sand is fine. If you like to run on the beach, take a week off. The angle down to the water is pretty steep. On the way back up to the resort, you can try your best to wash your feet at the shower station. One of them almost works! In short, if you pay more than $900/wk per person, Wyndham is seriously ripping you off. A few days in, and I was envying the people heading to the airport to go home.

Great all inclusive on a lovely beach walking distance to Bucerias.

Alcoholic drinks were too sweet and very little alcohol in them . Beer and wine was good though .

El alojamiento tiene muchas restricciones en los horarios, son instalaciones viejas y descuidadas. Ofrece cenas en restaurantes de especialidades pero es imposible acudir a ellos porque es con una reserva muy restringida y complicada para la cantidad de huéspedes. La regla es que reserves 24 horas antes a las 8 am a través de una aplicación o una fila. Los bufetes no varían los alimentos.

It was beautiful, everything about it. Gorgeous views.

Location

Pool closes at 6 pm /7pm every day.

Friendly field staff, good kitchen

Misleading management practice. - Sell to you expensive Ocean Front view room in the building that’s under maintenance. At arriving time assign you to small cheapest room with pool and restaurant kitchen view and promise to pay compensation. What next – you never received compensation. - Promise to print smallest room invoice at checkout and nothing back till departure. - Free WiFi is fiction and available in lobby only. Your room doesn’t have WiFi at all. - No room Service and bottle water only available in the room. Room equipment is unreliable and need every second day call to Reception to fix. In a week we had: - Air-condition water leak inside room!!! - Phone line was not working all term. How do you call reception for assistance? :( - Shower leaking. - No hot water in shower – little or medium warm only. - Room too small to unpack your staff. Too many issues for one week! Loud outside. Very loud music all day and night on the beach, pools and restaurants areas. Every second day EXTREMELY loud music at the evening and night during wedding ceremonies till 11PM. You can hear it well inside your room with door closed. And what MOST TERRIBLE that Booking.com Customer service did nothing to fix it after issue was reported. No help, No Compensation and we're very sorry only about it Shame of BOOKING :(

Free wifi that doesn’t work well at all! Didn’t receive the room we booked, spent the first night sleeping apart. Food was below average, choices always the same! Buffet was not one to cater to all ethnicities and more to cater to the locals. There’s only so much rice, beans and fish a person can eat when it’s at all 3 meals! Ala cart…..maybe 1-2 of 5 open a night and you had to be down at the desk by 8am to reserve as the QR code didn’t work, so then you were lucky to get a reservation at all by the time it was your turn. 1 of 10 days the room actually smelled clean, the vanity sink always had ants , I guess it depended on which housekeeper you got that actually cleaned. Most times, the rooms weren’t made up until 3-4pm. Most entertainment during the day was for kids and night entertainment was next to nil. Missing light bulbs and a non working phone in our friends room took 4 days to get fixed or replaced. Watered down alcohol. The website needs a huge update because nothing was what they advertise! 4.5 stars when booking and literally would give them 2 and that’s being generous. Very sad first experience. It definitely was not the city, it was the resort! Off resort adventures were amazing!

Worst place I have ever stayed at booked king rooms got 2 doubles more like a single bed got to room no coffee makers no stocked fridge no light bulbs in lamps blow feet smelled like it was gonna blow up room phone didn’t work. Took three days to get lightbulbs and a new blow. Dryer took eight days for a new room phone. They advertise for five-a la cart restaurants . You’re lucky if you get one or two a night and it’s usually the same ones. The buffets are terrible. Most of the staff doesn’t speak English. Rooms not made up on regular basis Wifi is terrible The beds are like sleeping on boards there so hard TVs pixels are shot Do not stay here