Holiday Inn Express Southampton M27 Jct7 by IHG vs Similar Hotels

Rooms were described as small, dark, and some needed cleaning and updating.

Rooms generally comfortable but faced issues like non-functioning lamps and lack of cleanliness.

The room was spacious, clean and comfortable, but the bed was uncomfortable.

Rooms described as tired and needing updates.

The room cleanliness was frequently criticized, with mentions of dirty rugs and overall poor maintenance.

Several comments indicate issues with cleanliness and maintenance in the rooms.

Cracked sink in bathroom. Toilet dirty around cistern.

Comments about dirtiness and maintenance issues in rooms.

Located conveniently for cruise departures and accessible public transport.

Positive mentions of the hotel's location.

Great location.

Convenient for cruise departures, generally positive location feedback.

Reviewers consistently praised the staff for their helpfulness and friendliness.

Generally friendly staff, but there are instances of poor service reported.

Staff were pleasant but few; lack of care for guests during busy events.

Staff were friendly and helpful during the stay.

Breakfast received positive notes for quality, but there were issues with selection.

Significant complaints about food quality and variety.

Breakfast very good; poor experience with dinner service.

Breakfast limited; falls short of expectations for the brand.

Basic amenities available, but there were complaints about the limited restaurant menu.

Issues reported with amenities, but some guests appreciated features like room service.

Spa not operational; limited gym equipment; areas under refurbishment.

Good facilities available, like the pool and spa.

Several reviews mentioned the hotel as overpriced given the quality and condition.

Initially seen as good value, but negative experiences with food have affected perception.

Overall it was a lovely stay, but lack of sleep diminished value.

Guests felt the hotel did not meet expectations for the price.