Holiday Inn Express Hotel & Suites Barrie by IHG

The check in was smooth, the staff was friendly, room was clean and the facilities were great! Will recommend for sure!

Only reason I can’t give it a 10 was because pool was closed the morning of our stay

Very clean and comfortable.

Everything is good

Near major attractions like The Alamo and AT&T Center, as well as downtown. Getting around without spending a lot of time stuck in traffic was simple.

Central to everything we were doing !

The breakfast was great and the staff there were very nice.

The bed was a bit soft so I had a sore back afterwards. The location wasn't pedestrian friendly.

It was available

It was right next to a dealership who would use the car alarms to track down vehicles in their yard so car alarms went off the ENTIRE DAY, one after the other.

Breakfast was very good and early

Curtains didn't black out the windows

The staff were great. The beds were comfortable.

Choice of food for breakfast wasn’t the best. The hotel needs to updated.

Location

Dated

The staff was absolutely great. The rooms were beautiful.

The beds. They're rock hard. I also wasn't a fan of the price I paid to sleep on that mattress.

Quick checking in and out. Printed Reciept. Cinnamon Roll.

Parking was tight, so much snow. Lots of kids for a tournament, breakfast area was very crowded. I didn't ever make it through to the coffee machine.

Cozy hotel, all the basic amenities, great staff and located near a good selection of restaurants & grocers.

Breakfast could be improved (better variety and keeping the food warm).

Staff was friendly

Heater kept clicking on and off

Location

Bathroom was small and door too close to the toilet

Breakfast was wonderful, staff was very attentive.

Clean, quiet, nice staff.

The staff were all incredibly friendly, the room was very clean and I will absolutely stay there next time I'm in Barrie

Staff are so efficient. Always prepared for your arrival.

Overall had an alright stay, parking was extremely unpleasant as majority of the parking lot was full with work trucks and closed off to work equipment. The toilet in my room clogged twice and the second time I was given a plunger to deal with the situation myself. It seemed to be the only hotel available in the area. Would not recommend or stay again.

Clean easy to access

Simple, straightforward. Decent value. Food at breakfast was fresh, the salsa was a nice touch, and the coffee was good. And all the staff was hard-working and polite.

There wasn't more options for eggs/meat/vegetables at breakfast. Toilets in rooms were very low.

Silence is made of gold and sleep was wonderful

Nothing

close to the shopping area we visited

Clean simple hotel. Perfect for a quick stay after shopping.

Everything was great!!

Staff was lovely. The rooms are outdated and not super clean. Kind of dreary for the price charged.

Staff was always willing to help in a respectful way

Poorly maintained and not conducive for family at all

Excellent staff, good breakfast very convenient area to stay!

Was a great place to stay friendly staff and clean rooms

Over night enroute to final destination Worked well with our plans!

Great location, clean and family friendly.

The beds were squeaky, couldn't roll over without waking the other person up Was like sleeping on an air mattress

Bed sheets were not changed. It had strains.

Lack of cleanliness. Bed sheets were not changed. Bathroom handle broken.

Clean rooms, friendly staff

Breakfast was great. we had a plumbing issue and they were super fast to respond

Too bad the pool wasn't bigger

For the most expensive hotel in the area, I expected atleast the bare minimum. The neighbouring parking lot had flickering lights which made my room look like a night club dance floor in the night. It was unbearable. The hallways were extremely noisy and I could even hear my neighboring rooms talk. Poor sound isolation. The shower bathtub was brown stained and the caulking around the entire bathroom was brown and dirty, which gave the entire bathroom a dirty look which was contrary to the photos. There was a small fire on the upper floor from an oil spill from an hvac unit because guess what? The hotel had ongoing mechanical and roof reconstruction WHILE hosting guests. You could hear the roofers hammering nails starting at 9am. There was no evacuation plan from the staff and we couldnt even leave the parking lot because there was only one exit and the fire marshall blocked it. Please stay away from this hotel until major renovation is done to it.

Awesome

When we first checked we were told it was a non smoking room and we would be charged if it smelled like smoke... Get to the room and it reeks of smoke. No thanks. They did switch us rooms no problem. Our bathroom wall had a leak behind the toilet which put nasty water on the floors. The bathroom is also extremely small. Can't even open it shut the door if you sit on the toilet. Overall it was okay but needs maintenance. The staff was friendly. Breakfast was okay.

Check in personnel were great! The room was relatively clean. There was tissue/toilet paper under the bathroom counter, on floor and something stuck to bottom of bathroom mirror (?toothpaste). Periodically in bed, would get slight odor...perhaps there had been a spill on carpet, but unsure. Unfortunately, I did not bring this to the attention to the front desk staff, as I was pressed for time.

One of the worst stays I’ve ever had. Beds were awful. Bathroom was so small you have to stand beside the toilet to be able to close the door. The sheets had stains on them. Will not stay there again. For that price I expect a LOT better.

Very nice and accommodating front desk staff, rooms are clean , beds very cozy.

Location

The staff are polite

Got bed bug infestation, felt itchy when sleep and found bites over whole body when woke up

One of the cleanest Holiday Inn’s I’ve ever stayed at! They take pride in their hotel, in every aspect! Breakfast spot on, no runny eggs, everything stocked. Would 100% stay here again!

Big shout out to the lady in the breakfast bar…she was awesome and deserves a big bonus

Hotel is dirty; lights in bathroom didn’t work; AC didn’t function well; fan in bathroom wouldn’t turn off and we were told that’s just the way it is!??

The location is good and the rooms and bathroom were clean. The shower head desperately needs an upgrade … low pressure and a stream that flowed too gently straight down … difficult to use and not satisfying — although I did get clean!

EASY ACCESS, ROOM READY, GOOD SERVICE

Room was dated.

Great stay

Very close to shopping centres , full kitchen in room .

Bed super soft , ants in bathroom and breakfast bar very small . Limited options. Also pool is small .

Stay was ok overall but the pullout sofa bed didn’t have a mattress on top and gave me a backache

crossing the street to a restaurant

Close to everything, cleanliness

No hot tubs,

A real big plus was the entry door to the back of the parking lot

Good place to stay was easy to locate and security for my vehicle and camper trailer was excellent

Easy check in. Excellent service Clean room Comfortable bed Close to everything

I did not like the toilets too short and there was not hot water for the shower

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Large rooms, great parking, easy access and nearby restaurants.

I thought the breakfast was very well laid out the breakfast room was very clean and there was an employee wiping counters down and helping people and doing a fantastic job. That was some thing that I definitely noticed and for reasons like that, I will return to the Holiday Inn

I thought the room could’ve been a little bit cleaner, and the coffee maker should’ve been functional and the Kleenex container should’ve had a box of Kleenex in it And during winter months, I would put a floor mat in whichever rooms are being occupied so we could put our snowy wet boots onto a mat rather than a nice clean white floor that we walked into

Great location inside of town but quiet room and nice and clean

Quiet, comfortble bed,selection of pillows in room and good tv/wifi.

Only issue was that our room was not made up after first night.

Overall a good stay. Very quiet and clean. Staff is very friendly and helpful. Good area for access to food and entertainment. Breakfast is perfect. Front lobby’s ceiling is in great need of repair from water damage. Mattress was comfortable but could use replacing.

Everything was good. No issue's at all.

The location was great. Reception on arrival was not friendly and was rushed. It was not a great first impression. The pool area was small and there was not jacuzzi hot tub or sauna. This would have made it top notch. TVs need upgrading. There was only cable tv with few channels, no streaming, no Google Chromecast or screen sharing or options to purchase movies or sign into streaming apps. Basic washroom with no little luxurious like make-up remover wipes, q-tips, koosh or mouth wash. The toilet paper was too thin and not nice at all. Herbal tea options would have been nice instead of only orange pekoe. Porcelain mugs instead of throw away cups adds a more environmentally conscious touch. Even with only four floors the elevator was very slow. Breakfast could have used more options that were not meat related. Yogurt, granola and fruit, or steel cut oats with honey and cinnamon. Just a few ideas.

I was put in a room next to a kids hockey team. If other rooms are available I should have been upgraded if that is what it took to keep me away from hockey in the hall ways!!

Anove

Great location, lots of options (dining and shopping) in close proximity

Very accommodating but they should be for the price of a one night stay. The staff were nice, minus one who still have Pennie’s out as change even though it’s not legal tender.

We have and had a 5 hr drive to Barrie . We have two young children 2 and 6 . Holiday Inn put us in a block with a wedding party that roamed the halls laughing and drinking in the halls until 4:30 am . This is such poor management. We did not get asked if we were with the wedding party upon our check in . Such poor management! We confronted the front desk in the morning ( 8:30 am ) and asked for some type of refund or discount and they told us there was nothing they can do because we purchased the room through a third party . So the Holiday Inn sub lets their rooms to third parties so they dont have to stand behind their policies and customer service? So the sign that is fastened to their building out front should say " Second party rooms available " ( emphasis on the Party ! ) Really? This is your excuse? LOL . If someone from your organization doesn't contact me to correct this fiasco that just happened, you will be decreasing sales in the near future. I can guarantee this . Thank you for this time to announce the unfortunate and inconsiderate time that I had at your facility that clearly states that I was at the Holiday Inn, in Barrie Ontario. Never again !

Clean and well maintained

Mattresses were a bit soft and beds were extremely squeaky

Breakfast was not included in cost of room.

Gardens and fountains were unkept

?

Good stay

I will never stay at this hotel again. The comforter smelled dirty and there was what looked like blood spots on the sheets. The spots were not old stains either. When I told the front desk they said because I booked through Travelocity a third party there was nothing that they could do. Totally unacceptable.

Clean, friendly and in a great are

Helpful staff

Location too far away from the train station.

The bathtub was extremely slipppery!!! There was no rubber mat on the floor. My husband nearly fell while taking a shower. I couldn’t get myself out of the tub after a bath. My husband had to come and pull/lift me out with great difficulty. Someone will fall and injure himself one of these days and the hotel will be facing a lawsuit. They need to fix this dangerous situation !

Average