Campanile Hotel - Basildon - East of London vs Similar Hotels

Below average — rooms described as old, shabby and cramped by multiple guests; issues include bad smells, falling-apart door bits, and limited space though beds/pillows were acceptable for a short stay.

Room described as run-down with broken curtain pole and non-working toaster; rating lowered to reflect maintenance issues while not being extremely low.

Rooms are clean but could benefit from updating.

Mixed to negative — several reviews mention dirty baths, stained towels/sheets, grime and mouldy smells; some guests did note rooms and bedding were cleaned, but overall cleanliness concerns recur.

Guest reports mould and mildew, stains on bedsheets and generally poor cleaning; cleanliness rated below target to reflect those issues.

Overall the hotel is clean and well-maintained but showing some age.

Generally positive — frequently described as well positioned for local work, near beach and with plentiful/handy parking; some inconvenience noted by an outside light and minor location drawbacks.

Standard quality for this hotel tier

Convenient location with ample dining options nearby.

Mixed but generally positive — multiple guests praised friendly and helpful staff who resolved issues; however there is at least one report of extremely rude staff, eviction and refusal of refund that significantly affects perception.

Communication was poor (slow responses, voicemails unanswered, deposit charged twice) but the host's responsiveness reportedly improved after the review; score reflects mixed experience.

Staff, especially Thayn, received consistent praise for excellent service.

Mixed but leaning positive — at least one guest reported a very poor breakfast (greasy grill), while others describe a hearty or good breakfast; inconsistent but usable for many guests.

Standard quality for this hotel tier

Breakfast praised as excellent; good selection at the bar.

Underwhelming — repeated complaints about lack of air conditioning, few or inconvenient sockets/USB ports and no bathroom extractor; positives include parking availability and occasional provision of a fan.

Some amenities did not work (toaster) and general upkeep was poor; amenities score reduced accordingly.

Standard amenities provided, contributing to a pleasant stay.

Good for budget travellers — frequently noted as the cheapest option in the area and acceptable if prioritising price over comfort; some guests would still prefer to pay more for a better stay.

Double charge of the security deposit and condition issues (cleanliness, broken items) reduce perceived value.

Good value; however, expensive parking was noted as a downside.